Name Business Location StoryText CreatedDate
Test Test Test Test Test 4/20/2017 4:01:51 PM
Tracey Russo Rockford Ace Hardware Rockford MI When my family first moved out to Rockford 16 yrs ago, I brought in a green garden wheel barrow into Ace to have the bar ( that holds the wheels) replaced on it. A neighbor had borrowed it and I thought I was going to have to toss it. Took it into Ace they replaced the bar with a heavy duty steel one, and replaced the cheap plastic wheels with rubber ones. This wheel barrow is now going to last me forever! My kids all fight over it now. I love how there's always someone to greet you as you walk in the door and ask if they can help you find something. I use to wonder how they stay in business when I first moved to Rockford, but now I know why, FRIENDLY GREAT SERVICE! I won't go anywhere else. 9/15/2016 9:52:25 AM
Patty Arie Nol Auto Repair Kentwood MI We've all heard, and experienced, the horror stories of auto repair places. It's very rare to find a honest mechanic. Jeff, and his team at Arie Nol, IS honest! Not only do we take our cars there, but when looking to purchase another vehicle, we always ask Jeff his thoughts on the car, and he gives us a straight up answer before we buy it. Arie Nol is an auto shop you can TRUST! 9/7/2016 9:15:52 AM
Frank Pfaff Rockford Ace hardware Comstock Park MI My wife and I came in to pick up a grill he ordered online. There was a slight mix-up but Bobbi, Kent, and Jen were so friendly and inviting to us! Their exceptional, homegrown down to earth attitudes have made us lifetime clients! 9/4/2016 3:11:43 PM
Frank Pfaff Frank's Comstock Park MI My wife and I came in to pick up a grill he ordered online. There was a slight mix-up but Bobbi, Kent, and Jen were so friendly and inviting to us! Their exceptional, homegrown down to earth attitudes have made us lifetime clients! 9/4/2016 3:10:22 PM
Andrea Pfaff Rockford Ace Hardware Comstock Park MI My husband and I came in to pick up a grill he ordered online. Bobbi, Kent, Martha, Glenn, and Jen were so friendly and helpful to us! Their great service has made loyal customers of us! 9/4/2016 3:04:31 PM
Richard hurst rockford ace hardware rockford MI Best hardware store I have ever been in. No matter what you need you will find it there or they will find something something else that will do the job. The help is great and friendly also knowledgeable. Keep up the good work. Dick hurst 9/3/2016 3:27:19 PM
Tom El Granjero Mexican Grill Grand Rapids MI This is my husband and my favorite Mexican restaurant the service is fantastic very friendly they recognized us every time we come in and know just what we want don't even need a menu everything is fantastic great place to eat 9/1/2016 10:35:28 PM
Emily El Granjero Mexican Grill Grand Rapids MI Friendly waitresses, speedy service, delicious food and good prices. I tried a wet burrito and my husband ordered a Chimichanga. Both came with rice and beans. We were very pleased with the entire experience. 9/1/2016 10:34:21 PM
Michael Salik Rockford ACE Hardware Rockford MI I had two large pieces of a plexiglass I purchased here a few weeks ago. I realized I couldn't cut them. I brought them back and they were happy to cut them for me. I think it was hard for them to cut them too, but they went out of there way to do it. We just moved here a couple of months ago, and this store is a go-to store for us. A great deal of the time, I'm greeted as soon as I walk through the door, and asked if I need help finding items, which I normally do. It's the people and staff, they rock! 9/1/2016 4:40:30 PM
Dan Dorgan Rockford Ace Hardware Rockford MI I love Rockford Ace. Everyone there is so friendly and helpful the place just feels like home. They are experts with paint and have answered many questions for me regarding preparation and application. The folks at Rockford Ace make certain that customer service always comes before profits, and do whatever it takes to make the customer happy. The folks at Rockford Ace Hardware are a joy to do business with. 8/11/2016 4:35:56 PM
Cheryl A. Korson Rockford Ace Hardware Rockford MI I don't have one particular instance that I can relate regarding the excellent service at Rockford Ace Hardware, as there is excellent service every time I go there. The last time I was there, three different people asked me if I needed help, or how they could help me. It was great! And it was such a refreshing difference, compared to some other retail stores, where I can't find a salesperson at all, let alone a helpful one. The staff at Rockford Ace Hardware are so friendly, knowledgeable, efficient, courteous and helpful. I recommend them to everyone I can! They very much are deserving of this award. Thank you for considering them. 8/6/2016 3:26:23 PM
Rebecca Springer Rockford Ace Hardware Rockford MI Rockford Ace always has Top Priority Customer Service! My kids (ages 3 & 7) ask to go to Ace because everyone is SO friendly!!! Jenn has a special place in our hearts, when my 7yr old daughter was just 2yrs old we went to Ace looking for a few items & Jenn was there with a smile on her face. My daughter started talking with her & Jenn gave her a quarter for the "mike & Ike" machine. To this day Jenn still knows my kids & will stop what she is doing for hugs & a quick chat!! I cannot say enough about the amazing people at Rockford Ace!!! 8/4/2016 9:15:30 PM
Teresa Rockford Ace Hardware Rockford MI Me and my husband always go to Rockford ave hardware for any of our home needs, from screens, to lumber, to yard care, to paint! Our favorite is Jen! She is always so helpful and always has a smile and a kind word for us! This past weekend she mixed up the perfect concoction of paint for our baby's room! We cannot wait to use it. She also helped us with our sprinkler needs, and some rope for our flag pole! What a great place! Thank you Rockford hardware! 8/4/2016 8:57:00 PM
Sue Peck Rockford Ace Hardware Rockford MI As a single woman, I know I can go to Rockford Ace Hardware and find out how to fix a problem and exactly what tools and products I need. I recently went to the paint department to buy a roller to put stain on my deck. Three years ago I was able to do it with a brush on my hands and knees but am no longer able to do that. The great woman in the department told me it would be a mistake to buy a roller, that I would not get good results. She then showed me a brush that would attach to a pole and would allow me to "sweep" it on. It was great! And cut the time down considerably! Many thanks to that wonderful lady! 8/4/2016 8:34:48 PM
Wendy Wheeler Rockford Ace Hardware Rockford MI I brought my lawn mower into the store and wheeled it to the back. The gentleman working helped me find a new blade and put it on for me. He then loaded it back into my car properly so the gas wouldn't leak. It wasn't until I went back in to pay that I found out they don't do lawn mower repair at that location. He acted like it was perfectly normal for me to push my mower through the store. 8/4/2016 6:03:01 PM
Justin H Genius Phone Repair Grand Rapids MI My phone died and stopped taking a charge. I brought it in for their diagnosis and hoped to get it fixed. The technician took a look at it for about 10 minutes, brought it back out to me and said that my port was all dirty and that was ruining the connection. He cleaned it out and it worked just fine. They didn't even charge me for the service because they said it was such an easy fix. 7/22/2016 2:31:53 PM
Naomi D. Boston Market Lansing MI I had ordered a market bowl and it said it came with two sides. What I didn't realize is the two sides made up the market bowl, so I got mac & cheese and green beans, topped with chicken covered in gravy. Instead of mashed potatoes and with corn with chicken and gravy (like what was pictured). As soon as I noticed I was missing some sides (so I thought), I realized my error. I told them that I misunderstood how it worked and they remade my bowl, and gave me the extra side that I ordered, free of charge. They also told me I could keep the bowl that got messed up. They are always so mice when I go in there, but this was above and beyond. 7/18/2016 10:56:49 AM
Alexis K. Crowne Plaza Hotel Lansing MI I went there for a wedding and they had a very friendly staff who brought me a whole pot of coffee even though I just asked for a cup, they even freshly brewed it! :) 7/18/2016 10:50:11 AM
Taylor B. Biggby Lansing MI I went through the drive-thru and the guy working was super happy and cheerful, it was a wait for the drinks and so he just sat by the window and talked to us making jokes and we swapped stories about work. He made me want to go back to that certain Biggby. 7/18/2016 10:49:03 AM
Tony A. Capital Car Clinic Lansing MI Dustan is a trustworthy mechanic and is honest, friendly and good at what he does. Also, he has a pool table in the waiting room at the shop! 7/18/2016 10:46:05 AM
Corey W. Great Harvest Bread Lansing MI Every time I walk in I am always greeted warmly. They always ask if I need any help or if I would like a free sample. One extra positive is that the bread is always amazing! 7/18/2016 10:42:32 AM
Joel A. Muffler Man Lansing MI I took my car in expecting it to be there for a while. I was done the next day and they even gave me updates on how the repairs were going. Honest and fair price along with a super friendly staff! 7/18/2016 10:32:27 AM
CC Wireman Bob Evans Lansing MI The waitresses and waiters were super helpful and nice when it came to my grandma who is in a wheel chair. They always make sure everything is good before we continue our dinner. 7/18/2016 10:30:30 AM
Kathryn S. Finley's Lansing MI The waiter was really patient with my brother and I and we so sweet. He was on top of getting us refills and also joked around with us! 7/18/2016 10:23:28 AM
Devin M. Darbs Mason MI The food is always amazing and the service is always wonderful. The employees are super friendly and the wait is never long. 7/18/2016 10:22:34 AM
Asia V. Asia's Finest Lansing MI Really nice folks and they serve your food fairly fast! Always on top of service. 7/18/2016 10:21:14 AM
Quinlin I. Stillwater Grill Okemos MI The service was good, along with the food. Our waitress was very friendly and nice. 7/18/2016 10:19:38 AM
Baylee B. Horrocks Market Lansing MI The employee was super helpful and informed me of a better deal option. 7/18/2016 10:18:15 AM
Bretta O. Sushi Moto Lansing MI I couldn't decide on something and they let me sample whatever I wanted. Also, they put my food in different containers because I don't agree with plastic. 7/18/2016 10:16:12 AM
Emma H. District 5 Lansing MI The staff at District 5 is very friendly, very helpful, and a very fun environment! 7/18/2016 10:13:21 AM
Alex B. Quality Dairy Lansing MI Quality Dairy always has friendly staff and they always try to get to know their customers. They have cheap prices and are open 24 hours! 7/18/2016 10:11:19 AM
Jon Banks Genius Phone Repair Grand Rapids MI I've used Genius Phone Repair multiple times when I've cracked my iPhone screen. Each time I walk in the door I'm greeted with nothing but respect. The service reps there are very knowledgeable, they get the repairs done quick, and they get it done right. I always get my phone back looking brand new again. 7/8/2016 11:51:21 AM
Peyton Bancroft Buffalo Wild Wings East Lansing MI Their food is great and I always experience good service. I love going there! 7/7/2016 7:57:33 PM
Jacob McDuffey Pizza House East Lansing MI I went for lunch with a friend and our server was there and top of things. I was impressed and thought "this is the type of service I like". Great service! 7/7/2016 7:54:39 PM
Emma Wilhelm The Soup Spoon Lansing MI Every time we go the staff is always so friendly! And the restaurant itself is so homey and inviting. 7/7/2016 7:53:16 PM
Abdullah Qawwee Ruby Tuesday Okemos MI Our waitress was fantastic! She gave us first class service and went the extra mile to make sure we enjoyed our visit. 10/10 would recommend. 7/7/2016 7:52:02 PM
Betsy Grapids Irrigation Grand Rapids MI I called to check on our sprinklers & Nicole was awesome! She talked about our theatre & all of the movies that she wanted to see. 7/2/2016 9:57:43 PM
Aaron Disc Traders Grandville MI I got to Disc Traders quite often since they have a large selection of DVDs, Blurays, video games, etc. The staff is always very inviting and willing to help customers search for specific titles or just browse through the store. The staff is also very knowledgeable about their products and great at advertising their sales/deals. They are always enthusiastic about movies, TV shows, and video games and we have great conversations with them. 7/2/2016 9:55:48 PM
Emma Lush Grand Rapids MI I haven't been to Lush in about a year, but when I went in the other day, Brooke remembered me from the last time she helped me...a year ago! Now that's good service. 7/2/2016 6:55:20 PM
Jeff Game Stop Grand Rapids MI I was having problems trying to figure out what games I wanted and when they came out. The whole team there helped me and gave me a discount and told me the best ways to preorder them. 7/2/2016 6:51:53 PM
Allie Greenwell Grand Rapids MI The service is excellent every time I go ! Everything on the menu is delicious and well worth the somewhat steep prices. My family shared a few appetizers and we loved everyone. 6/30/2016 11:50:35 PM
Courtney Pictured Rock Kayak Tours Pictured Rock Kayak Tours MI The guides on the tour were in love with their jobs. They were so enthusiastic about everything and simply enjoyed the ride, talking to everyone and showing us all the things. They were also telling a bunch of facts about Pictured Rock and the surrounding area (such a suggesting we go to a nearby waterfall, which was gorgeous by the way). They were great. All the way until we left. 6/30/2016 11:49:10 PM
Tyler Ennis Okemos Dental Okemos MI One of the best services I've ever received! They were all so nice and I hate going to the dentist, but they made it entertaining and it was just so so nice! 6/27/2016 9:55:06 PM
Kyle Bort Zoup! Lansing MI They were very helpful in explaining what was in the soup and gave free samples! (I sampled 4...) 6/27/2016 9:54:06 PM
Bess Bardy Glazed and Confused Lansing MI It's a cute shop that serves great looking food and desserts. The man working there was attentive and kind to all customers! 6/27/2016 9:51:34 PM
Corey Holm Perry Corners Diner Lansing MI Very great service. They were very busy and were still very nice and fast with my order. 6/27/2016 9:50:18 PM
Jillian Tobin Pet Smart Okemos MI They're always so nice and helpful! Michael lets me pet the kittens even though he knows I'm not adopting any. 6/27/2016 9:49:06 PM
Courtney G. Lakeside Emporium Muskegon MI I have known the owners of this place since I was a little kid. They are so wonderful! A few weeks ago I went in and was greeted by name, asked about graduation and family, and within 2 minutes already had my favorite candy with my usual amount ready for me. Every person they hire is so kind and take the time to get to know everyone. Seeing all of the pictures of people enjoying their ice cream, candy, and bottled pop on the wall when I walk in makes me smile because they love to display their loyal and happy customers. It's great to feel like family in a place filled with great employees (and candy!). 6/26/2016 4:48:34 PM
Sydney D Suncoast Smoothie Cafe Grand Rapids MI This is my new favorite place. All of my money will now be spent there. The cashier created such a relaxing atmosphere and also waited while I downloaded the App to get $5 off my meal. So cool! 6/25/2016 4:14:49 PM
Matthew Lyon Street Cafe Grand Rapids MI I walked into a busy coffee shop and was still instantly greeted. Lines moved very quick and could tell they were understaffed, but I still received great guest service. Luckily I had two passed to give out. They were awesome! 6/24/2016 7:48:59 PM
Emma Fox Powersports Grand Rapids MI My boyfriend has been wanting to get a motorcycle for a very long time and when we went into Fox Powersports we were both blown away with the great customer service we got. Scott brought us free Starbucks the second we walked in and gave us a tour of the whole building. A day after my boyfriend bought his bike, Scott sent us an e-mail asking how everything was going and if he was happy with his decision! How awesome! We would both consider Scott a friend now which is super cool, can't wait to go back! 6/24/2016 7:42:31 PM
Margo Huntington Bank Grand Rapids MI I bank and Huntington. Went to cash my check, make a deposit, got cash and put money on my debit card so I could pay my cable bill. Got home called Comcast to pay my bill and money wasn't on my debit card. Normally you have to come in to the bank to make the correction, but I called the bank teller who did my transaction. He took care of it so I didn't have to go back to the bank. Now that's customer service! 6/24/2016 7:36:31 PM
Emma Olive Garden Grand Rapids- 28th street MI My family went out to celebrate my sister's birthday. My brother is a vegan and didn't have any options to choose from on the menu. Our server, Brent, went out of his way to create a completely off-menu meal for him! 6/24/2016 7:30:07 PM
Ty Miller Eastgate Barber Shop Grand Rapids MI I have been getting my hair cut at Eastgate ever since I was a little kid and at every visit it's a real joy getting my hair cut by Heather. She is so inviting and I love catching up with her and how she is doing and I love her asking me about how and what I have been up to. The atmosphere is peaceful and calm and you're always sure to hear a funny story or two from fellow customers or stylists! 6/24/2016 7:11:34 PM
Chris Couling Home Depot Mt. Pleasant MI The battery for my cordless drill stopped charging and I knew it was still under warranty so I took it back to Home Depot to exchange it for a new one. The lady at the counter was really polite and helpful as she explained how the warranty and replacement process worked. After testing and determining that it was faulty, she got another guy to help me with the paperwork. He could have handed me the papers to fill out myself but he completed the necessary forms and let me know that the manufacturer would ship a replacement. The whole thing was super easy and painless and every Home Depot team member that interacted with me was cheerful and professional. It was a great customer service experience! 6/24/2016 2:37:08 PM
Courtney Christoson Dairy Queen Mount Pleasant MI My boyfriend took me out to get ice cream one night. He really likes the treat where its ice cream with the slushy mixed in with it. He told the cashier what he thought it was on the DQ menu and the cashier rang it up. When she brought it out, it was just a slushy without the ice cream. I didn't want to make a scene, so I said "I'm sure you'll be fine with that." & then he said "But I was really craving it." She had overheard us and said "I can make a different one." (even though we had already paid and it was more expensive). We were so thankful (especially my boyfriend as his craving had been met). I was very pleased with their customer service! 6/23/2016 12:33:56 PM
Amanda Friel Millie's Tailor Shop Mt. Pleasant MI Wonderful, friendly, reasonably-priced and excellent work. My girlfriend needed her dress pants hemmed (she is rather short) and they were quick and the work was spectacular. The pants look great on her! 10/10 would recommend to a friend! 6/23/2016 9:00:58 AM
Nicole Fosgate Applebees Mt Pleasant MI I had just gotten done working an open to close double, and still had about 45 minutes before I had to do a screening for central intelligence. I decided to go get something to eat in the mean time considering I was quite hungry and had time to kill. To get faster service I just sat myself at the bar where the bartender gave me her undivided attention until I figured out what I wanted to eat. This bartender also made sure my food came out in time before I had to leave the restaurant. She truly went about and beyond to make sure I left happy, which I did. She also gave me extra chicken tenders, I must have looked as hungry as I felt! 6/22/2016 6:02:56 PM
Aleeya C. Meijer Mount Pleasant MI On father's day, I had to work. I was on my way home when I stopped by Meijer to grab a father's day card and a sweet treat. I had the remainder of a gift card, a couple dollars in change, and my debit card. I rang up the two items and the total came to 11 dollars. I put in the remainder of the gift card and tried paying the remaining balance with my debit card. For some reason my card would not work. So I called theself checkout helper to take off the chocolate. He did, and the total for the card ended up being 9 dollars. Since my debit card would not work, I put the remaining dollars in change only to find out I didn't have enough. I was so frustrated. Tears welled up as I called the man over once more to take off the card as well. I would go home without a father's day gift. The man came over, looked at my screen to see there was 3 dollars to the remaining balance, and said "How about we tried this?" He took out his wallet and paid the last dollars that I needed to have at least the father's day card. I couldn't speak. I started crying ferociously as I lipped the words "thank you" several times. He responded with "no need, you're welcome. Have a great day with your father." And off I went. This small act of kindness helped me celebrate a wonderful day with a wonderful man in my life and I will be forever grateful. 6/22/2016 4:03:53 PM
James Sports Clips Grandville MI I got my hair did by Emily. She was very friendly and asked me about what I do. Every time I go, they are always super friendly and make small talk. I always forget to bring my punch card, so they gave me a new one and punched it a few times. 6/21/2016 11:19:43 PM
Maranda Olive Garden Grandville MI My waiter frequently checked on us and made great conversation! He even gave my friends and I a bowl of soup because he knows college students need to eat! 6/21/2016 11:16:55 PM
Kira Sweetie Thai Wyoming MI This was my first time at this restaurant and it was great! The building was super clean and welcoming. The cashier welcomed us and suggested a few dishes to try. The food was very tasty and the employee said to have a good night. We will go again! 6/21/2016 11:15:59 PM
Jana Bush Texas Corral Benton Harbor MI My family and I went on a busy Sunday afternoon. Our waitress was so nice and kept checking on us even though she was super busy. She kept smiling the whole time too! 6/21/2016 5:03:29 PM
Jana Bush Clementine's Too Saint Joseph MI For Father's Day my family and I went to Clementine's Too. It was super busy and hot inside and outside, but our waiter was super nice and was constantly checking on us. 6/21/2016 5:00:59 PM
Lewis Maynard Target (Alpine) Grand Rapids MI I recently stopped in to Target as I was passing through the other day. As I was checking out, Patricia called me over so I could avoid the line. As I was putting my order on the counter, Patricia let me know that they had a few similar products on sale last week and went through checking their ad for me to see if she could get me a discount. She also took the time to let me know about their mobile coupon app and gave me the opportunity to download it and check and see if any of my items were eligible for a discount. She was super-helpful and very outgoing. I appreciated the extra touch Patricia brought to the transaction. 6/21/2016 4:58:46 PM
Roger Advanced Therapy Concepts GR MI They are a Double Medical Equipment Supplier. My son needed a Neuro-Muscular Stimulator for rehab of an ACL surgery. The surgeon ordered it up from them and Amber called me with the info. She mentioned that they were out of network with our insurance and I might want to try another company to save money. I tried without success and called her back an hour later. She told me she had found a refurbished piece of equipment that I could buy for less money than the rental! Great service! 6/17/2016 1:16:54 PM
April Biggby Lansing MI Had a coffee meeting in Lansing. My barista greeted me "hey friend!" and totally cared about what I wanted and how. He made me feel like I was the only customer (I was, but I think he'd have treated me that way even if I weren't.) Exceptional service! 6/17/2016 1:13:12 PM
Jenny R-Athletics GR MI Sixteen screaming kids. Gymnastics, cake, ice cream, and the general tomfoolery of kids age seven and younger. A thankful tear comes to my eye when I think of how R-Athletics (and definitely not my house!) was the best place for Gage's birthday party. It was so easy to plan- which in part, for me, means being able to plan over a month in advance. The staff was quick with follow up with my initial inquiry, and they rolled with the last minute addition of several guests. They planned the activities, decorated the room, and provided the paper products and goody bags. It almost felt too easy! Best of all, the staff was excited to have my daughter and her friends there- as well as all the other kids who were part of the six other parties going on at R-athletics that day! It was a fantastic experience and one I'm recommending to everyone with young kids! 6/17/2016 1:06:05 PM
Michael J+H Mobile Grandville MI Carol is an employee who works at J+H family store gas station. She works all her shifts in the morning and she is a breath of fresh air. She is always happy, with enthusiasm and high energy, all with a huge smile. I've been going to this gas station for a couple years but I go out of my way to get gas at this location because of Carol's service. 6/17/2016 12:58:37 PM
Emily Terra GR GR MI This place is consistently awesome. The staff smiles. They knows and love their menu and make informed/enthusiastic recommendations. The chefs will customize. The servers are professional but show personality. 6/17/2016 12:55:17 PM
Jeremy Fast Signs GR MI The entire crew at Fast Signs is always super attentive and friendly- and consistently go the extra mile of follow-up to congratulate us when we have appeared in the news, and even sent out gifts for important life events unrelated to our business relationship. 6/17/2016 12:51:08 PM
Emily Mercuryhead Gallery GR TN This is the best custom-framing business in town. They take all the time you need and give the right amount of input for each customer question. They are super personal and remember past projects, customers, names, connections to others in the community, etc. They will give advice, but not be offended if someone has a different vision. They will come through with a lifetime supply of extra hooks, frame adjustments, etc. 6/17/2016 12:44:13 PM
Kari Flo's GR MI Flo's has quickly become our "go-to" place. Great food, good location, and the most amazing service! Hands down, Flo's is celebrated from the front of the house to the back. How do we know? Because the back of the house (aka cooks) came out and inquired if all was up to our liking. Not "all ok" but up to our liking/standards. Every touch point from walking in the door, queuing up, to receiving the bill was excellent. Not to mention some of the BEST authentic Italian food served. They have my vote even before our last experience with them. On our last visit we had encountered what has now become our expectation for amazing service. It was all fantastic but this action was the gold star. Our dinner was served as she set the final plate down (my husband's) she says "sorry this one has white onions, you asked for red. The stromboli with red onions + other items is in the oven now. Start with this and I can bring the other or box it up to go." What people/service still does this?? They identified the problem, solved it, and showed transparency even BEFORE customer noticed. Wow, just WOW. 6/17/2016 12:30:57 PM
Steve Ace Hardware Rockford MI Thank goodness for Joe! He introduced me to the perfect Steihl Weed Trimmer, filled it with gas, demonstrated it and gave me great confidence! 6/17/2016 12:23:36 PM
Wendy Cherie Inn GR MI Tomy greets us every time we're there like we're family! Coffee is set on the table before we ask and he knows what we want before we order. He even removes the hot sauce cap for me. 6/17/2016 12:20:16 PM
Steve Fast Signs GR MI Over the past year, Mike and his staff delivered exemplary service. They answer requests and questions at night and weekends, deliver on projects ahead of schedule, do great work and make me feel like they're excited to work together! 6/17/2016 12:18:52 PM
JD Van Andel & Flikkema GR MI JD got a flat tire- just a month after getting new tires! One call to VAF, they came out, put air in the tire, drove it to their shop, repaired it, and brought it back! All within a few hours. 6/17/2016 12:14:41 PM
Michelle J. Gardella's Tavern GR MI Our favorite waitress, Rebecca, saw us outside on the sidewalk debating if they were too busy for dinner. She came out on the sidewalk and showed us back to a table. 6/17/2016 12:12:42 PM
Joel S Cool Dip Weidman MI The whole experience is fantastic. The product is fresh, the staff is friendly, energenic, and patient with even those who cannot decide. Serving sizes are generous and the prices are hard to beat. The line is never long and environment is welcoming. 6/16/2016 7:51:35 PM
Courtney Taco Bell Grand Rapids- Plainfield MI Taco Bell's service is all around getting much better. I went to this Taco Bell, as opposed to my usual, and the guy doing drive thru was just great. He was very thorough and even made small talk while I was at the window. He was great. Celebrated! Service for sure. 6/16/2016 6:39:04 PM
Gresh Red Robin Grand Rapids MI I went in and received great service right off the bat. She got my food out quickly and with a smile! 6/16/2016 6:37:32 PM
Katie Great Clips Grand Rapids MI Michelle was so nice when I came in just to get a quick trim! She was super supportive of my bold cut and had some great tips for how to keep it looking good while I grow it out! And she gave me a coupon for the next time, so sweet. And she did a great job with the little hair I had! 6/16/2016 6:36:32 PM
Courtney Chow Hound Grand Rapids (Lake Mich. Drive) MI My Friend and I went in to get a rain coat for her puppy, and the two employees were so friendly and helpful. They didn't have raincoats, but they still were very helpful regardless. I love Chow Hound. They always make me feel welcome (even when I go in just to talk to cats). 6/16/2016 6:35:03 PM
Lewis Pizza Hut Stevensville MI After a late night of flag football, I took my boys out for dinner at Pizza Hut in Stevensville. Even though they were getting ready to close our server multi-tasked cleaning, getting refills and making our Pizza herself so that we wouldn't go hungry. She was attentive throughout our visit and did all of this with a genuine smile. 6/16/2016 2:58:40 PM
Janelle Thelen Michelle Nails Williamston MI I've been going there for years. They know my name as well as my great grandma and grandma's names. On my great grandma's 97th birthday, they bought her a sundae and sang to her. They always have been incredibly nice. 6/15/2016 10:31:37 PM
Grace O'Connor Andrew's Automotive Mason MI Larry (body shop manager) welcomes me like family and always takes great care of my car himself. 6/15/2016 10:29:52 PM
Lexis Guarnaccia Olive Garden Okemos MI I ordered OG to go and our server was so kind and patient with us! We had a huge order and she made sure we were good to wait, offered us drinks and really paid attention to detail! 6/15/2016 10:28:23 PM
Nicole Fosgate Biggby Coffee Bluegrass Rd. Mt Pleasant MI It never fails that I get great service from Biggby every time I go. I am a regular customer there, and have never received sub-par service! 6/15/2016 7:46:33 PM
Jimmy Italian Oven Mount Pleasant MI I went to Italian Oven today and our waitress (Jackie) was absolutely phenomenal. Very friendly, attentive, filled our waters whenever needed, and talkative. I've always had great service at Italian Oven, but Jackie was a cut above the rest. 6/15/2016 6:27:58 PM
Melissa Raiway Cafe Dowagiac MI CJ was a lot of fun! We laughed almost the entire time. He always had a smile and always got our refills. 6/14/2016 9:54:06 PM
Lewis Chatter Box Benton Harbor MI I've heard about Chatter Box from family and friends off and on over the past year. A few days ago my wife suggested we try it out on a lunch date. To put it mildly, it's a bit off of the beaten path. You need to know where it's at, and even then, if you blink you may miss it. Despite this, I was a bit surprised at how quick and attentive their service was. The food was nothing short of fantastic and I know understand why many of the people I know rave about their burgers. They are a definite welcome excursion for our little town! 6/14/2016 9:51:36 PM
Lewis Cafe Mosaic Benton Harbor MI Café Mosaic is a unique location in the Arts District of Benton Harbor. It has a re-sale store, book store, but at it's heart it is a pretty awesome place for friends, family and co-workers to gather to enjoy a relaxing atmosphere with great food and coffee. This week I visited the café with my wife and to try their coffee. I'm usually a coffee snob, so trying something new isn't my thing... The gentleman who helped is was great. He was fully engaged with us as we approached the counter, smiled often, asked us what we usually drank at other places and was able to give us comparable suggestions. If you ever have the chance, stop in and try the, "Tiger's Eye", you won't regret it. 6/14/2016 9:47:08 PM
Lewis Kilwins Saint Joseph MI Everybody loves Kilwins! As you walk in the door you just want to give them your money, because you know by the sight, the smell and the smiling faces, you're in for a treat. As if the ice cream, fudge and other assorted treats weren't enough their entire staff were super-helpful with providing my family samples as we each tried to figure out which ice cream we wanted. 6/14/2016 9:38:18 PM
Khadijah Walker McDonald's Saint Joseph MI The girl at the window provided really great service. She was happy, made great conversation with me, multitasked and seemed pleasant and happy to be at work. Fast food restaurants aren't always known for providing great customer service, but this girl had it all and I had to recognize her for it. 6/14/2016 9:34:40 PM
Michelle Bamboo Art Studio Grand Rapids MI Trying something different, I decided to step outside my comfort zone. The staff was fantabulous! They were patient, very considerate (different ages attending), friendly and so willing to go above and beyond our calls. The smiles were throughout the building and the conversation was wonderful. Can't wait to do it again! Everyone's painting was great! 6/14/2016 9:34:04 PM
Gabe Grand Rapids Electric Hero Sandwich Shop Grand Rapids MI This little place was great. I decided to get 'The Huntress' sandwich, which came with ham, bacon, melted swiss, and raspberry preserves on grilled sourdough. The man who took my order was very kind, and when my total came to $10.06, he told me not to worry about the 6 cents. It was one of the best sandwiches I've ever had, and my experience was only enhanced by the friendly sandwich crew. 6/14/2016 9:31:27 PM
Michaela 22 Below Grand Haven MI My friend and I went there after a day on the beach. A server (I don't remember the name) was super friendly and was great with keeping our drinks full and food came out SUPER quick and was delicious! The server was also helpful with recommending things. 6/14/2016 9:28:42 PM
Lydia Fatty Lumpkins Muskegon MI Walked in not knowing the name of the sandwich I was sent to get and they helped me through the entire process. felt dumb at first, but when they helped me they not once seemed annoyed. 6/13/2016 2:25:56 PM
Ashlee Art Van Muskegon MI Went there just to look around and they helped me feel super comfortable about buying new furniture and gave me personal opinions on the products. 6/13/2016 2:23:20 PM
Sarah Petco Muskegon MI I went to get my brother a guinea pigs and they spent over a half hour telling him all about their care and picking out a cage. They were patient and nice and answered all the questions we had. 6/13/2016 2:17:46 PM
Colin Hannah Banna's Ice Cream Muskegon MI I had a great experience there! They even went an extra mile and dipped out ice cream cones in chocolate! 6/13/2016 2:15:04 PM
Katie Lakeside Emporium Muskegon MI I go there weekly and they're always nice and helpful! 6/13/2016 2:12:44 PM
Dylan Sports Clips Muskegon MI There was a huge line and only a few employees but they all were very nice and fun! 6/13/2016 2:11:41 PM
Courtney Lakeside EMporium Muskegon MI I always have a great experience there. They are so welcoming to everyone who walks in the door. They even know what people's favorite candy is such a great, deserving business. 6/13/2016 2:10:39 PM
Jaob Tru Fit Muskegon MI They had Celebrated Service! They were very kind and worked above 100% effort. They even offer to put my shoes on and tie them for me. 6/13/2016 2:06:23 PM
Haley Applebee's Muskegon MI They recognized me when I go in and greet me with a smile every time. They one time brought the food out to me when I ordered it over the phone even though you are suppose to go in to get it. 6/13/2016 2:05:23 PM
Alex Pump House Grand Rapids- Knapp's Corner MI Ty and I were getting some Froyo and I heard the employees say my name...they were talking about someone else. But we laughed and talked about it and they were just really cool, nice and friendly. 6/11/2016 8:48:32 PM
Sarah Starbucks at Knapp's corner Grand Rapids MI I've been frequenting this location for the past couple weeks and just the other day, Mackenzie gave me a free coffee! It was such a lovely surprise and truly made my day!! All the baristas are always so kind and take such good care of every guest! Love them!! 6/11/2016 8:47:11 PM
Sarah Downtown Market Office Grand Rapids MI Not only is this one of the COOLEST organizations in the city, but it has some of the kindest, most welcoming people working there! They really know their stuff and the sense of community is so so strong among all members and just this organization in general! I love them! 6/11/2016 8:45:32 PM
Sarah Craig Walgreens on Fuller Grand Rapids MI We had SUCH a wonderful experience here! Emma, Kathy and Nikki who were working were so helpful and welcoming! They made our experience memorable and fun and made us feel right at home!! We shared so many laughs and I would go back here in a heartbeat. So great! 6/11/2016 8:36:55 PM
Sarah World Market Grand Rapids MI I always have the most welcoming experience at World Market! Everyone is so kind and willing to help and I always feel right at home. I visited yesterday and the entire crew was smiling and answering questions for guests and letting me know about sales, savings and their recommendations and it was just such a pleasant experience. I love these guys! 6/11/2016 6:53:24 PM
Caitlin Lowe's Grand Rapids MI Charlie saw me wandering around looking lost so he not only found me what I was looking for, he stayed with me for 10-15 minutes as I brainstormed a solution to our curtain project. He practiced all 3 steps to Celebrated! Service and set aside what he was working on to help me find what I need. 6/11/2016 6:50:08 PM
Jimmy Cranker's Mount Pleasant MI Our waitress' name was Stacy. She was friendly and talkative the entire time my friends and I were there. I had a baked potato as a side and, after about ten minutes, she brought me out another one, saying that the cook thought they weren't cooked all the way. She didn't even ask if the potato was good or not, but put in the extra effort to just bring me another. 6/9/2016 11:14:21 AM
Bess Bardy Beggar's Banquet East Lansing MI My family goes here a lot to have brunch on Sundays. The servers always remember us and treat us nicely. Even when they get crazy busy, they deliver the best service every time! 6/8/2016 7:47:33 PM
Esther Red Haven East Lansing MI Super delicious, fresh, farm-to-table restaurant. They have smaller portions and recommend 2-3 menu items per person, so you really get to try a lot! Our server was very knowledgeable about each dish and how it was made. The ambiance is great too! 6/8/2016 7:44:05 PM
James Subway Grand Rapids MI She was friendly and quick covered for her fellow employee. She also was perfect with the amounts of each topping. 6/8/2016 6:54:42 PM
Augustin Taco Bell Grand Rapids MI I was visiting a Taco Bell near Coopersville. I went into order some food, as I order the person taking my order was extremely friendly and enthusiastic. I really enjoyed talking to her! 6/8/2016 6:53:39 PM
Katie Qdoba Grand Rapids MI I stood in line for a while waiting for the girl on the line to finish helping the guy in front of me- she was clearly going kinda slowly and was the only person wearing gloves and serving people. When she had finally helped me and made it to the girl on the cash register, she apologized for my wait, explaining that the girl was training. I told her that I totally understood, and said to tell her that she had done a great job! The cashier seemed relieved at my positive response and offered me a free drink, which I tried to refuse. But she was so insistent and so thankful for my understanding-ness! So I took the drink and gave here a tag for her great service! 6/8/2016 6:49:46 PM
Jayda Taco Bell Grand RApids MI After forgetting my nachos they went the extra mile and gave me 2 free empanadas and a drink for my wait! 6/8/2016 6:35:04 PM
Amanda The Mitten Brewing Co. Grand Rapids MI I went on a very busy night, and the staff was still very friendly! My waiter gave me great suggestions on what to order! 6/8/2016 6:33:39 PM
Samantha Lonestar Steak House Mount Pleasant MI I went to Lonestar with my parents to celebrate my birthday. Despite it being quite busy that night, we were given a table fairly quickly and our server, Sarah, was amazing! She was very friendly and kind to us along with taking our order and bringing things out to us very promptly. The food was great and it felt like it was out right away after we ordered. It was a great and easy night spent out to celebrate! 6/8/2016 4:34:10 PM
Megan Rootdown Yoga/Juice/Greens Muskegon MI Rootdown is a fantastic business! They have yoga and a smoothie/juice bar. I have only gone for their smoothies, though. They're local, fresh, and tasty! Every single time I have gone in, their employees are friendly, positive, and extremely genuine. They always ask how you are, how your day has been, and make a personal connection beyond just waiting in awkward silence for that smoothie. I can't wait to try out their other options :) 6/8/2016 3:41:04 PM
Steve VanWagoner Ace Hardware Rockford Rockford MI Meet Joe - He is a lawn & garden tool expert extraordinaire at Ace Hardware, Rockford. (My wife Wendy raves about this place, but I had never been there.) The store was VERY busy on Saturday - the greeter asked us how she could help. I told her we needed a gas-power weed trimmer. She pointed us to a wonderful display room and said someone would be there in a few minutes. Enter Joe. He asked me what I wanted to accomplish with a weed trimmer. I told him my story. He pointed out the best trimmer for the problem I was trying to solve AND it came with a great deal that extended the warranty to four years, FREE. Joe quickly filled out the paperwork, took the trimmer, came back a few minutes later and took me outside to demonstrate the trimmer! Yep! He had filled it with gas and it was ready to go. Joe said he services the trimmers right there at the store, so if I ever have a problem with it, he can fix it. I went home and, with great confidence, went right to work with the trimmer. Thanks Joe! Now THAT'S Celebrated Service! 6/7/2016 8:14:05 AM
Melissa Tim's Too Saint Joseph MI I had this server multiple times and every time she always checks on us and even when they're busy she make sure everyone is taken care of with a smile. 6/7/2016 12:14:30 AM
Lewis W. Maynard IV Starbucks Saint Joseph MI Our attendant was polite, friendly and super-engaging. She was quick to strike up a conversation with us and was also helpful at making suggestions for new things to try. 6/7/2016 12:13:14 AM
Lewis W. Maynard IV Pizza Hut Saint Joseph MI I took my boys out to lunch on their last day of school to Pizza Hut in Saint Joseph. They were very busy, but our server, Christine, did a great job of keeping track of everyone's families and bills. It couldn't have been easy as half of the school had shown up and kids families were sitting apart their kids all over the restaurant. 6/7/2016 12:11:30 AM
Travis Singleton Wal-Mart Benton Harbor MI I stop by Wal-Mart after work all the time. Every time I go in one specific cashier gives me great service. 6/7/2016 12:07:16 AM
Ben Miller Subway Benton Harbor MI I was ion a rush to get my sandwich, so she ran around and had a great attitude. 6/7/2016 12:06:07 AM
Jasmine Slattery Zoup! Saint Joseph MI Bailey was very sweet and great with customers. She let us sample whatever soups we wanted and she checked us out on the register. Very Polite. Super nice. One of the sweetest people I could have come across. 6/7/2016 12:04:53 AM
Jasmine Slattery Biggby Saint Joseph MI Zach was great with every customer that came in the door. From greeting them as they came in to saying goodbye as they left. He was friendly and upbeat our entire visit. 6/7/2016 12:02:58 AM
Jasmine Full Circle Cafe Stevensville MI Brand new café in Stevensville. I was very excited to try. I was not disappointed! Jamie helped me and she was very nice and informative. She asked my opinion on everything I had. She even gave me a tiny sample of iced chai. Greta place. I will be returning. 6/7/2016 12:01:03 AM
Jasmine 2121 Winery Benton Harbor MI Kelsey helped us with our tasting. She was friendly and our tasting glass was never empty, We were helped by the owner who was very nice and had made us some food. She checked on us several times as well. 6/6/2016 11:58:35 PM
Jasmine Arclight Brewing Watervliet MI I went to fill my water bottle from the water cooler and Matt immediately stopped me and told me he would fill it up for me so it was colder. He was great with every customer who came in whether it was pouring a beer or finding an answer to a question they might have. 6/6/2016 11:56:40 PM
Emily Zerrenner Full Circle Cafe & Espresso Bar Stevensville MI This place just opened in Stevensville and I was impressed by their friendly staff and the quality of their food. I gave passes to their cashier and barista because they both exemplified Celebrated Service. I felt welcome and will definitely be going back. 6/6/2016 11:54:11 PM
Emily Zerrenner Panera Bread Saint Joseph MI Usually Panera isn't too memorable in terms of service, but Gustavo really shone as a cashier. I was impressed with how he tried to save us money and with his patience. He definitely practiced Celebrated Service. 6/6/2016 11:51:56 PM
Emily Zerrenner All Star Family Chiropractic Benton Harbor MI I've been going here for a few weeks now and I always feel valued and welcomed when I go in. Both Dr. Sandy and her front desk person care so much about patients and it definitely shows in all aspects of their service. 6/6/2016 11:50:22 PM
Betsy Artz Impact Collision Grand Rapids MI I had my daughter's car fixed there a few months earlier and they were amazing. This morning, I got to the desk and Derek greeted me by name and said he already had Enterprise on their way to pick me up. 6/6/2016 8:42:33 PM
Zulema Gutierrez Toppers Pizza Grand Rapids, MI MI Toppers Pizza is a pizza place that stays open pretty late so that's my go to after closing! Every single time I go I receive nothing but excellent service!! The employees are always so friendly and always let us know about the best deals. I've seen a specific employee go above and beyond for some of the guests multiple times! 6/6/2016 8:39:45 PM
Natalie Parker Auntie Ann's Pretzels Grandville, MI MI Nicole gave my sister and I excellent service at the pretzel place in the mall. She heard my sister and I talking about coupons and went to the back and found some for us! She was very patient and looked up the different prices for us. She spent a lot of time with us and was very friendly. 6/6/2016 8:36:10 PM
Maddison Tru Fit Muskegon MI I took my boyfriend to pick out new running shoes for his birthday. They didn't have his size or style he wanted, so they orders a couple different pairs no charge or anything. Just a couple of pairs for him to just try on. When the shoes came in, they called us to let us know. When we got there, they even put the shoes on for him. They all showed really great service! 6/6/2016 1:24:36 PM
Ashley Marklevitz Bath and Body Works Mount Pleasant MI Stopped by the Bath and Body Works store in the Mount Pleasant and was greeted immediately by such a friendly face! The employee was just so nice and made conversation that was really nice! Definitely a wonderful experience! 6/5/2016 7:48:19 PM
Kelly Austin Founders GRAND RAPIDS MI Came to Founders for few first time today to listen to jazz and have dinner. Our waiter James was awesome! He very patiently described the beer selections and kept our drinks filled! Great experience! 6/5/2016 5:15:52 PM
Jana bush Texas Coral Benton Harbor MI Sunday afternoon my family and I went to Texas Coral for lunch. It wasn't particularly busy, but I could tell that our waitress, Tiffany, had quite a few other tables. She came up to our table with a smile and was joking around and making the experience really enjoyable! She often came to our table and checked on us. Truly celebrated service! 6/5/2016 5:00:48 PM
Alex Mindes Starbucks Grand Rapids MI Two stories: 1. I went in with a friend to get a bite to eat and some energy. Daniel, the cashier was very patient, kind, and friendly and smiles the whole time. 2.I was ordering a frappe because it was hot out but I wanted some espresso. Dan recommended that I should just add more coffee so it's the same temp. He was very helpful and friendly. 6/4/2016 4:01:01 PM
Erik Prusko Subway- 28th street Grand Rapids MI It was a dark and stormy night (it really was) and I had just gotten out of work. As I walked to my car I heard a rustle from a nearby bush and a blood curdling growling! After a moment of terror I realized the bush was rustling from the wind (because you was storming) and the growl was my stomach. I was HUNGRY! So I decided to drive to my go to spot for food...Subway! Once at Subway I was greeted by Dontrail. Dontrail works there a lot and he is always so kind and polite to myself and everyone else who comes in. Dontrail greeted me with such a friendly tone. It was if he had given me a hug with words. Now there is no way to truly capture the service Dontrail provides with one story I is his constant celebrated service that pushed me to give him my tag. He just simply knows how to treat people right! 6/4/2016 3:54:06 PM
Curtis V Cherie Inn Grand Rapids MI Everyone has their favorite breakfast place; the Cherie Inn is mine. Saturday, May 28th, my sister, step-mom, dad and I went here for my sister's B-Day B-fast. We received super prompt, friendly, professional and personalized service from Tom. Excellent specials, excellent menu. Very affordable!! Great atmosphere, cool old building. My favorite part is the presentation of your plate. Very Fancy! Picturesque plating! Cherie Inn must win CSA!!!! 6/4/2016 11:48:51 AM
Nicole Bennigans Mt Pleasant MI I recently graduated from Central Michigan University, and after the graduation my family and I decided to go out to dinner to celebrate. Not only did they fit almost 15 people at a table quickly and efficiently, the server went above and beyond to help all of my family from out of town to decide what would be the best meal for them to choose. She also dealt with my crazy family as we were pretty loud, and quite messy. She really made my family feel like we weren't a bother to them. 6/1/2016 2:20:54 PM
Nicole IHOP Mt Pleasant MI We recently had an employee and close friend of most of the staff leave, so we all decided to get breakfast before her last shift to celebrate her embark on a new adventure. There were about 10 or 12 of us at the table and the waitress helped us flawlessly. She went above and beyond to keep all of our coffee cups full, and even took a coupon that was no longer valid to make our time there that much more enjoyable. Truly a great experience all around 6/1/2016 2:18:35 PM
Jimmy Hollenbeck Mt. Pleasant Tire Center MOUNT PLEASANT MI I first had my car taken to Mt. Pleasant Tire Center about 2 years ago. They were friendly, talkative, and speedy with their service then. However, what really impressed me was this past weekend, a tire blew on my car while I was driving up US-127. I took it in to have the tire replaced just today and, not only was the service even better than I remembered, the manager (Matt) looked at my car for maybe ten seconds before remembering that I'd been there before. 6/1/2016 2:04:41 PM
Caitlin Golden Wok Grand Rapids MI I am almost a regular at Golden Wok and part of the reason why is their stellar service. Today when I went the waitress brought our favorite soup flavors before she even took our order. It feels good to feel remembered and special like that. 5/16/2016 3:47:20 PM
Elizabeth Debniak The Tent Chic Muskegon/Fruitport MI In 2013, my sister and I were planning a birthday party for our mom; a fiftieth birthday party that turned out to be her last. She had ALS and was given 5 years at best. Our mom passed away right after the new year, but did get to celebrate her milestone birthday in amazing style with services from The Tent Chik. We had a great deal to worry about on top of trying to plan a party. The Tent Chik made table and chair rental a breeze. They were incredibly nice, efficient, and competitively priced. I will definitely use them again. I am planning a 40th birthday party for my husband and know they will provide me with exceptional service! 5/15/2016 12:21:50 PM
Jimmy Hollenbeck Jet's Pizza Mount Pleasant MI I frequent Jet's on a regular basis, and they're always so pleasant and nice to speak with. Just tonight, I ordered a pizza from there and, upon arriving, their credit card machines were down. I didn't have any cash on me and, instead of making me wait to pay for my pizza, they just gave an entire large deep dish to me for free! 5/11/2016 11:10:37 PM
Caitlin Lowe's Grand Rapids MI I needed help finding a solution to our poorly designed popper. Dave was all ears and brainstormed a solution that will work perfectly! He was so friendly and patient with me (and all my questions!) 5/11/2016 7:12:15 PM
Amanda Huntington Bank Downtown Grand Rapids MI The bank tellers are super friendly and patient. Always happy to help me with anything I need! 10/10! 5/11/2016 7:10:50 PM
Gresh Red Robin Grand Rapids MI I went in on my break, as I usually do. It was a matinee shift and it was somewhat slow. She took sometime to ask about my job at the theater, and we talked about a funny commercial we saw on the TV. The food came quickly and was delicious as always. She didn't just give me good service. Two other people came and sat at the bar with me. She greeted them with the same great smile and service that made me want to give her the CSA pass. 5/11/2016 6:48:05 PM
Joe Preston The Cheese Lady Muskegon MI When I enter the store I feel at home, at ease. I'm not shopping for something I am just visiting a friend. That friend is cheese, and the warm reception from the staff is always mouth watering. Knowledgable staff, a wide selection of carefully selected products - everything is a treat. I've had spectacular moments in this store but probably my most favorite was when I was just conversing with the staff, suddenly I was leaving with my original order AND an additional Buffalo Mozzarella (free of charge) to try out a new recipe. Now I would never expect anything for free from this establishment but I feel that this store goes to great lengths to help those that are passionate about cheese. I haven't heard anything less than the same from others that have gone to this store, everyone is celebrating The Cheese Lady. Oh, and try the Drunken Goat. 2/4/2016 12:01:02 PM
Jenny Garone Parooz Grand Rapids MI On Monday I stopped in to Parooz for the first time. Very cute store with lots of unique gifts! One of the workers pointed out the hardcover books they carry, which kids create their own illustrations. I probably would have overlooked these without her assistance, and immediately I knew this would be the perfect gift for my kids to give their grandparents. On Wednesday, I took my daughter there to choose the books she wanted to illustrate. As we pulled up, the lights were off and the owner was in the parking lot unlocking her car. She motioned for me to park and walked back to the store entrance. She was so very gracious in reopening the story to accommodate our sale! (And, she's probably going to make me a gift-giving hero as a result!) Thank you, Parooz! 12/10/2015 10:22:41 AM
Frank Baker Santaniello's Restaurant Port St Lucie FL I have been a customer of Santaniello's Restaurant for years. Whenever the whole family is in town we always have at least one meal there. My favorite is their pizza. By far the best I have ever tasted. You can tell by the weight when you pick up the box that this is no chain pizza. I have spent the last few years in Florida and the pizza there is abhorrent. I would dream about a Santaniello pizza. In fact after diving 1300 mile straight thru my first stop was for a Santaniello carry out pizza. Always hot, ready and served with a smile. My only wish is that they would open a restaurant in Florida. 11/11/2015 6:12:14 PM
Tammy Peterson Mattawan MI I've experienced Fourth Coast Cafe in 2006. I have been hooked ever sinse!The flavors and portions of your meal are exceptionally tasteful and desirable to one's palate. I love the coffee cappuccino and the service itself has always been 'top notch!!!' Thank you for having me smile and keeping it :) you all deserve a raise and an award :) 11/11/2015 5:46:02 PM
Scott Retired Saint Joseph MI Santaniello's has long been my first choice in pizza. As a 1970's service veteran, a heart-felt thanks, Santaniello's for my free pizza tonight. A pleasant surprize. 11/11/2015 5:32:24 PM
Jessica Helms Optical Grand Rapids MI Dr. Helms and her staff are amazing! They are friendly, helpful, and by far, the most deserving of this award. 11/10/2015 3:53:44 PM
darleen schiavo brewery vivant grand rapids MI submitting a vote for visiting once... great service and great beer! 11/10/2015 2:50:21 PM
Jesse Blanchard Wesco 60 Big Rapids MI The Associates at this store rock! They make the customers feel like this is their second home. Always happy, cheerful and willing to help. The Associates are always busy working and keeping the store clean. 11/10/2015 11:58:19 AM
Melita sarafin Wesco 41 Cedar springs MI The associates are very friendly and the speed out check out is great. 11/10/2015 11:42:17 AM
Robert schweitzer Drywall systems Grand Rapids MI Great atmosphere service food and people what can I say five stars.Karen's nice to. 11/10/2015 11:21:04 AM
Abigail B. Vault of Midnight Grand Rapids MI I was so excited when Vault of Midnight came to Grand Rapids. There are other shops in town, but VoM goes out of their way to hold events and create an atmosphere that is welcoming to all kinds of comic-readers and the comics-curious. The staff is always friendly and helpful, and I've always gotten great recommendations in comic genres I'm less familiar with. Great manga selection, great board game section, great store and staff all around! 11/10/2015 10:09:10 AM
chrismeyer owner grand rapids MI Rylee's Ace Hardware is a GREAT place to shop for all your homeowner needs. The staff is just incredible with their knowledge and expertise. I highly recommend Ace Hardware on Michigan Street in Grand Rapids to everyone. 11/10/2015 6:21:44 AM
Virginia Rinkel Chestnut Growers, Inc. Lansing MI This co-op of 29 Michigan chestnut growers, scattered all over the state, offer fresh chestnut ordering on-line, with lots of recipes, tips, etc. on what an edible chestnut is (vs - a horse chestnut) and the history behind the co-op's beginning in 2001. Right now, our shipping department is sending out orders of 1# packages - 25# bags, complete with cooking instructions, of fresh chestnuts all across the United States, as people keep them in their refrigerators for use at Thanksgiving and Christmas. Michigan grows a very sweet chestnut, compared to other areas of the world. If you haven't tried some, order a pound or two. They come in Large, Jumbo and Organic sizes. You won't be disappointed. 11/9/2015 8:02:36 AM
Diana Jones Helms Optical Grand Rapids MI I have been a patient of Helms Optical since they opened. I have always felt welcome and have been able to trust that my glasses look good on me because the staff spend a lot of time helping me decide which frames look good on me. I was particularly happy with Dr. Helms when she saw something that concerned her. Before I left her office, she had made an appointment for me with a specialist. She was correct in her concern and my retinal problem was taken care of. 11/8/2015 8:05:26 PM
Miccah Szucs Getty Street Grill Muskegon MI Usually any time you deal with customer service, there is a basic rule of thumb: the service can be good, fast, or cheap. Some places can only do one of these cornerstones, while some of the best businesses can do two. However, the folks at Getty Street Grill have somehow managed to do the impossible, nailing down all three cornerstones every single time I go there. And I'll continue to go there as long as they remain in business. I feel they deserve to win. 11/8/2015 6:08:26 PM
Andy Gremel Rylee's Ace Hardware Grand Rapids MI Everyone wishes they had one show stopper of a story to share including me. Problem is I really don't have one. Instead, I have a lifetime of small memories of wonderful service from Rylee's Hardware store. As a youngster, whenever my dad had a project going he would bring me along on the ride to Michigan Street to get the part or tools he needed and usually some advice on the best way to tackle the job. He bought me my first shotgun there and Rylee's was where we would get our skates sharpened too. Fast forward 50 years and I find myself fixing up our downtown home built in 1890. Rylee's is still the go to spot when I need anything. They have a way of offering assistance without bugging the customer. Never shadowing me through the store but always handy when the inevitable question arises when I realize that I don't have the knowledge or experience to make the best decision. What a great asset we have in our community! 11/8/2015 12:50:15 PM
Carole Capital Area District Library Eaton Rapids MI Capital Area District Library has been an essential part of my life for over 25 years. I use the downtown branch. Before I retired, I worked in downtown Lansing. I read 4 to 5 books a week and this library provides something I cannot possibly afford to buy. I live in Eaton Rapids. A few years ago, for understandable financial reasons, they had to start charging non-Lansing residents $50 a year for a library card. I paid it every year and I still do. Eaton Rapids has a very small library which cannot begin to meet my needs. I pay $50 a year and I drive to Lansing almost every week to use the downtown branch. It's worth every penny and more. Their collection is excellent and the staff are always polite and willing to go above and beyond. 11/8/2015 12:35:17 PM
deborah davis mr quicks muskegon MI my 4 year old grandson goes to preschool, and he spends school nights with us, his grandparents, at least 2-3 nights a week. And every morning it has become a tradition for him and grandpa to have breakfast there on those days. Its very welcoming, and they have gotten to know his name, and they always make him feel like a big boy, they make smiley faces on his French toast or pancakes, so this has became a new family tradition. I can always depend on them being clean, and being treated like family. 11/7/2015 10:04:25 PM
john szucs getty st grill muskegon MI On a scale of 1-10 this place gets an "11". The boss always gives a warm greeting on arrival, and a generous "thanks for coming in" when leaving. Ron (the boss) and staff, Julie, Pat, Vicki, Savanna, and ALL the staff are always friendly and courteous. The food is ALWAYS good, made the way you order it, and quickly brought out. If you like breakfast, and good home made food, this is the place. You will feel at home here. "ATTA BOY" guys and gals! 11/7/2015 11:53:44 AM
Chris Helms Optical Grand Rapids MI The team at Helms Optical go above and beyond to make sure that you feel important and comfortable. They doctors actively listen, communicate clearly, and work with you to come up with a plan of action to meet your needs. They are the best!!! 11/6/2015 2:01:57 PM
Haze Nihil Lakeside Emporium Muskegon MI Hola Hola, The Lakeside Emporium. Pure confectionary bliss. I love the Cacao plant and this place rocks it! ; ) 11/6/2015 6:06:11 AM
Justin Capital Area District Library Lansing MI We love our south side library. Service with a smile. Personal service and when last I looked around $60 on my tax bill. I would gladly pay ten times that amount every year for not just the books and movies but the way we are treated by the librarians. 11/5/2015 9:04:14 PM
Carol C&J Berts Breakfast Korner Benton Harbor MI I have seen the owners and staff go above and beyond expectations. Customizing is their specialty. Whoever heard of ordering 1/4 (yes, one-quarter) of a waffle? But you can at Berts. And, the customer receives the benefit of a lower cost without the concern of ordering more than they can eat. I love this place!! 11/5/2015 1:46:02 PM
brenda reilly lakeside emporium muskegon MI I can't possible say enough good things about Lakeside Emporium.The owners and all the staff are always friendly.They always tell you how much they appreciate your business. No matter how busy they are,they always take the time to talk to my grandsons!They are the best of the best.I live 20 minutes away & I choose to drive there to give them my business,because they deserve it. To everyone at Lakeside Emporium thank you for being so wonderful! 11/5/2015 10:05:58 AM
Kelly Gosh Lascko Services Muskegon MI Lascko is dedicated to customer service, and it really shows. Every single person with whom I've dealt provides outstanding service. In particular, Tim, Lori and Frank are superstars. Tim has done several installs for me and feels like a close family friend I can rely on; Frank has installed and repaired various plumbing issues for me and is so congenial; and Lori is so on top of scheduling it is truly a pleasure to deal with her. Everyone who enters the house puts on their little booties to keep your floors clean (even if I've obviously not vacuumed in a while), work is reviewed prior to anything being done, and then again afterward to make sure you know what was done and how to take care of it, and before they leave they always ask if there's anything else you need. Poor Tim has crawled under my house to dump salt in to my water conditioner so many times I can't count. Every installation is backed by labor and parts warranties; if there ever is a question, I can just call Lori and ask. No 'big box store' issues with trying to track down a purchase receipt or prove that something is under warranty. They back up everything they say - and then some. I have dealt with many customer service people in my time, and been in customer service positions most of my life. I can think of no other company that excels in service the way Lascko and their people do. They provide customers with the basics of life - heating, cooling, plumbing, water - and they do it in the most caring and friendly way I've ever known. They are definitely most deserving of this award. 11/4/2015 3:54:31 PM
Norma Bauer Capital Area District Library Lansing MI CADL is totally worthwhile for everyone! Main branch downtown and other branches throughout the district make it accessible to all. Numerous resources from computers and DVD's to all kinds of books. Opportunities to print and copy at very affordable rates. Helpful staffers who'll happily show you how to borrow books from the MELcat if they're not in their collection. On the CATA busline or plentiful parking for branches. Meeting rooms by reservation at no cost to members. Classes and Ask a Librarian for all who want to grow and learn. Great community events at no cost. This is a great use of taxpayer money to help everyone, no matter where you are on the socioeconomic / educational levels! 11/4/2015 10:16:42 AM
Meg Walber Brewery Vivant Grand Rapids MI We LOVE coming to Brewery Vivant. Every single time we visit, we are warmly greeted, and our servers always take the time to explain the awesome beers on tap and the delicious food on special. The atmosphere is comfortable and friendly. Don't even get me started on the duck nachos. Heaven. We are Monk Club members and its probably the best 50 bucks we've ever spent. Its definitely our "go-to" place if we want great service, great beer and great food. Keep it up Vivant! We love you! 11/3/2015 9:33:32 AM
Lisa H2 Helms Optical at 1600 East Beltline Avenue Grand Rapids MI I started receiving my eye care at Helms Family Optical over 4 years ago. And from day one I've always felt welcomed and well cared for! Four years ago, I had an eye issue that was causing a portion of my vision to be interrupted. When I called Helms' office the staff said they would let Dr. Barbara Helms know right away. Within 10 minutes, I received a call from Barbara, who was vacationing in Florida! She gave me her cell phone number and let me know she has colleagues in the city whom she could refer me to for care! My issue turned out to be due to an iron deficiency, but I was so impressed that my eye doctor took time to call me from her vacation and even gave me her direct cell phone number! Consistently over the years Helms Optical has made me and my 3 daughters feel like family! Willing to make last minute appointments for a daughter who is just in town for the weekend, answering my after hours comments promptly and even picking up on conversation from recent visits by finding out "how did that trip turn out" and so on! Top notch care to provide healthy eyes --Helms Family Optical is a vision of C! Service! :) 11/2/2015 4:53:11 PM
Valerie Wolters Ric's Food Center Mt. Pleasant MI Choosing Ric's Food Center for a "Celebrated Service Award" was a very easy job. Ric's is our family's grocer of choice, and has been since our days at Central Michigan University (beginning in 1966!) Knowing those who own, manage, stock, clerk, and prepare food gives a most welcoming Hometown feel to the very important job of selecting our family's food. The Butcher Shop and Deli are First Rate! We can always count on personal service, attention to customer needs, and a friendly atmosphere at Ric's. I also appreciate the community support for schools, food drives, and charities throughout the year. 11/2/2015 3:46:19 PM
Mike Garrette MGA, Inc Okemos MI Chris Potts at Capital Area District Library in OKEMOS has been a lifesaver. We bought an I-Pod that my wife uses to listen to books being read, as she walks, and without Chris's guidance the system would not have worked. Wish it was simpler, but as long as Chris is there we are OK. He is a wonderful resource for library materials, books, as well as the technical support. Thanks 11/2/2015 2:23:14 PM
rex hauser CADL (Public Library) in Mason mason MI CADL at Mason is the best! They are so attentive, and caring about every detail. The kids' offerings are superb, and were when we were raising our kids here. Can't say enough, what their help and encouragement over the years have meant to us, for all our needs in genealogy or cultural research, audio books, etc. Thanks! 11/2/2015 9:01:09 AM
eric derais La Super Torta grand rapids MI Every time I go in, they are willing to deal with "our" language barrier. In the end, I get the best tortas and tacos I've ever had across this country. They have American and mexican versions of their dishes. Everything is cooked fresh on order. For a small taco stand, they still have 7 inside tables for dine in service. By the way, their salsa verde is homemade and the best I've ever had; personally I like my food HOT. 11/1/2015 11:16:11 AM
Tara Capital Area District Library Lansing MI Our family has been visiting the South Lansing library for years. From storytimes to the summer events and everything in between like minecraft, legos, free streaming services and online magazines - they have it all! The resources keep us coming back but the service makes each trip a joy. These people are always smiling, welcoming and eager to help. I cannot think of a more deserving group to receive a service award in the Lansing area. 10/31/2015 7:58:47 PM
Marie Westra Latitude 42 Brewing Co Portage MI We stopped for lunch at Latitude the day of the U of M/ Michigan State game. We are from the Grand Rapids area and we were in town for a collegiate water polo tournament. The food was fabulous, our server did a great job and the atmosphere was very friendly. While we were there our daughter dropped her driving permit. They mailed it to us! I'm so thankful I don't have to make a trip to the SOS office to get a new one. We know where we will stop to eat the next time we are in the area. 10/31/2015 4:26:12 PM
Bill & Judy Fish Lads Grand Rapids MI Best place for fresh fish, ever (including Seattle)! They know their product, deliver excellent service even when crazy busy and make delicious lunches/dinners that can be enjoyed at their counter or while having a beverage at Aperitivo (also an excellent business everyone should check out at the Downtown Market). 10/31/2015 3:18:34 PM
Karen Rylee's Ace Hardware Grand Rapids MI I have been coming to Rylee's ACE ever since we came to MI about three years ago. It is the most well stocked, helpful, knowledgeable store with other interesting and lovely items besides hardware. Marsha has helped our whole family on a number of occasions from plumbing to door locks to parts, keys etc. I have also talked to Todd on several occasions and they all couldn't be nicer or more efficient. Thank you for being there for us in our every need! 10/31/2015 1:24:03 PM
Pam Withrow Capitol Area District Library Haslett MI My husband had eye surgery and was unable to read for two weeks. The Capitol Area District Library in Haslett provided books on CD from their own collection as well as reaching out to other CADL locations for desired books. He says it saved his life, as he has other health issues that make reading his primary activity each day. CADL-Haslett also helped me, since, absent the books on CD, I would have been his main entertainment resource! 10/30/2015 2:24:57 PM
David Reed Poor and Homeless Advocacy Lansing MI Rescue missions are actually "concentration camps" and those who work for free to stay in them (or some similar circumstance) are actually "slaves" who are totally at the mercy of the usually fanatical Republican rescue mission staff to the extent that they do not have a "right to life" which is kept that way by corrupt public officials, the rigged judiciary, censored press and rigged internet! See Ingham County MI Circuit Court Case #94-7835-AW and MI Supreme Court Case #108763 as well as MI Supreme Court Case #108903 to verify! Call : (202) 514-1412 to hear from the "Corrupt Public Officials" section of the U.S. Justice Dept. that said criminal complaints are being stonewalled! The Capital Area District Library needs to improve services for the poor and homeless to at least equivalent with the Ann Arbor, MI Public Libraries since there are minimal places said casualties of society can go during the day especially now that we are in the season of in clement weather! The Celebrated Service Award will empower the Capital Area District Library system to provide the greater level of mercy and rescue needed! 10/29/2015 4:28:49 PM
Anne no business Haslett MI My kids used to love the times at the library when local people would bring animals by and teach the kids about them. 10/29/2015 4:06:25 PM
Kathy Capital Area District Libraries Lansing MI Because of the audio e-books available through CADL, my 88-year-old father has been able to maintain some quality of life in spite of his diminished vision. No longer able to play golf, do suduko puzzles or perform household tasks requiring adequate vision, he planted himself increasingly more in front of his 55" TV. Having access to the audio e-books through CADL has widened his shrinking world and given him a door into other sources of information and entertainment. He has shared his story with friends and encouraged others to check out this valuable resource. We are very appreciative of this service to the community and would recommend it. 10/29/2015 3:48:06 PM
Brenda Pung Allen Roofing Mt. Pleasant MI David Allen and his crew at Allen Roofing did a wonderful job replacing our roof this summer. We were so impressed with their professionalism and timeliness that I have recommended them to several of our friends. They completed the project in less time than originally estimated and even a little under the estimated cost. When we saw how fantastic the roof looked, we noticed how bad our shed looked. David was able to send some of his crew over the very next day and they did the roof on the shed as well. We are very pleased with how it all turned out and would highly recommend them to everyone! 10/29/2015 2:36:40 PM
Maxine Bazzy Capital Area District Library Mason MI One of my fond childhood memories is of mother taking me and my 3 sisters on our weekly visit to the Mason Library, part of the Capital Area District Library. She would take us back to the children's area where there was a low round table with child size chairs. I loved sitting at that table making my selection of which book I would enjoy reading for the next week. In turn, I introduced my children to good reading. I'm now in my 70s and appreciate having our Library, in the same original building, close at hand. There have been many changes over the years but I enjoy my visits just as much. I love the upstairs book store and take advantage of the "used book" prices, often. It's hard for me to imagine Mason without our Library. 10/29/2015 2:16:23 PM
Rebecca Gino's pizza west Grand Rapids MI Love this place the owner is always there and very friendly. He has been there for 12 years and has been in the family business for many years. It is a family small business and is the best. 10/29/2015 9:20:01 AM
Terri Tootsie's Diner Muskegon MI I love going to Tootsie's Diner for breakfast and lunch. I also enjoy the perch and onion rings on Fridays. The restaurant is small but has a homey feel to it. It is decorated nicely. The service is always great when I go. There's been many a time when they are packed but the wait is never long! The owners make a point to say hello and check on you. The food is delicious and the portions are huge, never go away hungry. Its a great place to eat! 10/27/2015 10:06:48 AM
Diego Amador Wendy's South Lansing MI I have been visiting this place since 1975. Was and is a super place, the help is always ready to help no matter what. The helpers are: Mark, Jen, Tray, Justin, Matt, Nicky and her sister, Jamie, Sue and truly everyone at this place. THANKS FOR YOUR SERVICE GUYS 9/2/2015 12:26:17 PM
REBECCA BERY CATO LANSING MI FRIENDLY SERVICE is what happens for every customer who shops at the Lansing CATO . Being new to the area the staff shares information about CATO to help customers find their sizes . The interaction is personal and professional from the moment you enter the store , into the fitting rooms , at the check out and even afterwards by walking your items around the cash wrap and handing them to you with a eye to eye " thank you" - the whole experience is warm and friendly. compliments on your choices in fashion happen often by the staff and is reassuring of your fashion choices . LANSING CATO is all about customer service !very caring staff 8/23/2015 6:53:28 PM
Shay Kirkland Texas Corral Benton Harbor MI When my family and I ate dinner at Texas Corral, we received the best service I have received so far from any restaurant I have visited in the past years. Our waitress Brooke did a wonderful job serving us. She made sure our drinks were full, our dinner was received in a timely manner, and she consistently revisited our table several times to make sure we were enjoying ourselves. Brooke also took the time out to befriend and compliment my niece (who is just one years old). I was really pleased with Brooke's service and I was very delighted to thank her for her graciousness and hard work. 8/18/2015 12:37:17 AM
Chris James Chili's Grand Rapids MI Recently I helped my sister move apartments, and afterwards we went to grab dinner at Chili's. The server (I don't remember her name) was great. She was very friendly, very informative about the menu and constantly checked on us throughout our time there. She was also willing to give us some chips and salsa for the road. Food was great as well, to match the service. 8/1/2015 10:29:52 AM
Lewis Yo Bubbs Saint Joseph MI My wife and I took the kids out for dessert last week and we finally had a chance to visit our 2014 recipient of the Celebrated Service Award, Yo-Bubbs. It is easy to see why they won. Though their shop may be small shop, they draw a mighty crowd. They had a variety of flavors, toppings and a friendly staff who stood ready to assist with sampling and help in preparing fro-yo for the kids. 7/27/2015 12:28:31 AM
Allison Haselschwerdt Osaka Grand Rapids MI I visited this restaurant for the first time and really enjoyed the relaxed atmosphere. The staff pace things really well so you never feel rushed to make a decision or leave. They are also more than happy to allow you to sample things before deciding to place a full order. 7/26/2015 11:57:48 PM
Allison Haselschwerdt Tokyo Grill Grand Rapids MI Everyone greets you when you come into the restaurant! They are so welcoming and are always happy to help you understand different menu items. They helped us sit in the special tatami room the last time we visited which was such a treat. Very memorable service. 7/26/2015 11:54:12 PM
Lewis SIlver Beach Pizza Saint Joseph MI My family and I had a few friends in from out of town this week, so we decided to spend a day at the beach and treat them to Silver Beach Pizza. While the line this time of year is always out the door we didn't expect it to have a nearly two and a half hour wait. The host suggested that we order over the phone, so we did just that and continued playing at the beach. While the pizza themselves were great, I was more impressed with our cashier who despite serving long lines in the summer heat; seemed to be genuinely enjoying her job. She had on a huge smile, was friendly and engaging. She took the time to chat up my son a bit about a camp he was going to; all the while ensuring our food was prepared just right. Both the service and quality of their product will keep our family coming back for a long time. 7/26/2015 11:51:24 PM
Allison Haselschwerdt Journeys Grand Rapids MI The employees here are very laid back but also helpful and genuine. One girl spoke to me recently as if we were friends, asking me if there were any good sales going on in the mall and even filling me in on a couple. She also complimented my glasses which made me feel good and I left the store smiling! 7/26/2015 11:14:28 PM
Allison Haselschwerdt Banana Republic Grand Rapids MI I'm always impressed with how friendly they are here, for it being a higher-end clothing store. One particular employee has talked to me on different occasions, filling me in on the current deals, asking me what I'm looking for and giving me advice, and has complimented me several times! 7/26/2015 11:12:09 PM
Allison Haselschwerdt Thai Fusion Grand Rapids MI They are so welcoming every time we come in! The service is always quick and delicious. Last time we came in, they missed charging us for an appetizer and didn't realize it till after we paid. They said the mistake was on them, so we got away with a free app that day which was really sweet of them. 7/26/2015 10:53:25 PM
Tyffany L TGI Fridays walker MI I went to TGI Fridays late at night with a friend and these two people wouldn't stop talking to us and it was very uncomfortable. The waitress and everyone else in the restaurant kept their eyes on us to make sure we were okay. After the two people left our waitress,Ingrid, came up to us and asked if we were okay,etc. Then one of the bartenders walked us out to our car. Very genuine caring people. 7/26/2015 10:47:13 PM
Austin Ash Service Repro Grand Rapids MI I love the staff here. They always remember you and are so friendly. They've always been able to help me many times with last minute requests, which was a real lifesaver. Can't say enough good things about them. 7/26/2015 10:46:20 PM
Tyffany L Tropical Smoothie Grand Rapids MI Tropical smoothie is always a very relaxing place. You order a smoothie and the staff will bring it to you where you are sitting. They are always so friendly and have a great sense of humor. 7/26/2015 10:43:26 PM
Austin Ash T-Square Grand Rapids MI The service I received here was great. The owner helped me figure out a project and the best way to handle it. His advice had more value than even my teacher's. He handled it himself, so I felt really comfortable and confident that it was in good hands. The other employees are also helpful and always starting conversations. 7/26/2015 10:39:12 PM
Tyffany L MI BLOOD Grand Rapids MI Donating blood at the cedar springs site is always a fun time. I recently went in to donate blood and one of the ladie asked if I wanted to donate double reds instead of whole blood. She was very patient in explaining what it was and what I would have to do. While I was donating she kept a conversation going and made sure I was all good. 7/26/2015 10:36:33 PM
Darby Mollan Topper's Grand Rapids MI We ordered Topper's Pizza to be delivered pretty late one night. The girl who delivered it was fantastic. The small dog at the house we were at of course got overly excited about the new person, and she handled her brilliantly and was overall just a genuine person. Especially in the middle of the night, it was nice to interact with someone so energetic and focused on doing a good job. 7/26/2015 10:26:17 PM
Teagan Burns Chinese Buffet Wyoming MI Went to a buffet with my friend and we had a great meal. The waitress was great about clearing our dirty plates and refilling our water glasses but I wish she had been smiling more 7/26/2015 10:10:22 PM
Teagan Burns Hungry Howies Grand Rapids MI We had ordered pizza today and online it had said delivery would take about 40 minutes but the delivery lady ended up showing up at 20 minutes! Their sense of urgency when it comes to the customer is great. 7/26/2015 10:07:41 PM
Teagan Burns IHOP Grand Rapids MI So I went to IHOP for a late night dinner and the food was great but I was a little disappointed that the waiting staff more focused on talking to each other. The Service was excellent otherwise. 7/26/2015 10:02:53 PM
James E T.C. Paintball (Grand Rapids) Grand Rapids MI The owner, Rick, is a very busy person. He has to manage the location which includes 3 fields in 3 different locations. He also has to run all of the paintball tournaments throughout Michigan. But he always makes sure to spend time with his customers and make sure their equipment is all functioning properly and they are having a great time. 7/26/2015 9:34:50 PM
Darby Mollan Macatawa Bank Grand Rapids MI I love the people here. They helped me through the process of opening my checking account and were able to explain all the benefits of the rewards program. I left feeling confident about my decision thanks to their help and guidance. 7/26/2015 9:31:46 PM
Austin Ash BioLife Plasma Services Grand Rapids MI Donating plasma here has never been an unpleasant experience. The staff always make sure you're okay, and keep conversation with you. They make sure you're well before you go and are always prepared to give you snacks to help you recover. 7/26/2015 9:27:52 PM
Darby Mollan Carol's Ferals Grand Rapids MI We got our kitten from Carol's Ferals (her mom was a feral). They are so kind, and just by walking into the rooms to meet and play with the cats, you can tell they really care for them and what they do which is wonderful. They still keep up with our kitten and even featured her in their calendar! 7/26/2015 9:24:55 PM
Darby Mollan Francesca's Collection Grand Rapids MI The employees here are always sure to check in with you and ask if they can help you. They also remember you! I don't come in that often, but when I do I am always treated as a friend. 7/26/2015 9:21:56 PM
Darby Mollan JoAnn Fabrics Grand Rapids (28th) MI An employee here went above and beyond trying to help me get enough of a specific fabric that I needed for a project. It took awhile to track down different nearby stores to find out how much of it they had/if they had it at all, but she was very patient and never treated me any less even though it was time consuming and probably frustrating. I really appreciated her diligence and service to me. 7/26/2015 9:19:34 PM
James E BD's Mongolian Grill Grand Rapids MI When we went for lunch, there were only a few other parties there so it was pretty slow for the cooks. The lady who cooked for us was very quick and did not take her time. She made sure the food was prepared properly. Also our drinks never ran out and they replaced the steak as soon as the bin was empty. Overall the service was great. 7/26/2015 8:22:16 PM
James E BC Pizza (Belmont) Belmont MI I went in for their pizza lunch buffet and it was very slow. They offered to custom make pizzas for us because no one else was there. They provided great service the whole time. 7/26/2015 8:18:21 PM
James E Dunhams Sports Grand Rapids MI I went in to buy a shirt and I was instantly greeted by a very nice man named Mitch. He was very helpful and nice. He helped me pick out the perfect shirt. I don't know if I could have done it with out him. What a great experience! 7/26/2015 8:10:42 PM
James E GRPD Grand Rapids MI The GRPD was kind enough to host a youth police academy free of charge for many high school juniors and seniors in the greater Grand Rapids area. They provided a great learning experience for me and they were all very patient with the few of us who attended. 7/26/2015 8:09:08 PM
James E Jimmy Johns Grand Rapids MI The Jimmy Johns next to the theater is really nice to me every time I come in. It may be because I buy a BLT every day it is most likely because they are great people. They even give me their employee discount. 7/26/2015 7:37:18 PM
James E Pump House Grand Rapids MI They always have many toppings and I have never seen them run out. The fruit is always fresh and they do a great job of keeping everything stocked and clean. 7/26/2015 7:31:01 PM
Tyffany L pump house grand Rapids MI I go to pump house every once in a while. Every time I go there is someone new working and every one of them is always very friendly, kind, and always has a smile on their face. They always ask how my day is. 7/26/2015 6:47:56 PM
Tyffany L Applebee's Grand Rapids MI I went to Applebee's And wanted to try something new, I did not like it at all... The waiter came over to me because he noticed and asked if I wanted something else. He was very patient and understanding, Not many people would have been. He took care of my table very well. 7/26/2015 6:42:53 PM
Matthew Thompson Mad Cap Coffee Grand Rapids MI I'm not usually the type to frequent fancy coffee joints such as this place, however I came here and had no idea what I was doing. The staff was super friendly and nice at explaining everything to me and how it worked. 7/26/2015 5:53:05 PM
Matthew Thompson Great Clips Northland Grand Rapids MI Every time I come here the staff immediately greats me and makes me feel welcome at their location. The staff is always super friendly to me while I am getting my haircut and it makes the experience a lot more enjoyable. It turns what could a terribly dull ten minutes into completely great ones. 7/26/2015 5:36:09 PM
Matthew Thompson Robert Hurley General Dentistry Grand Rapids MI I went there just last week to get a filling. I am extremely afraid of needles and the staff made sure that I was comfortable with the entire process and it was really comforting. The secretary there was also super helpful at getting my health insurance information figure out. The staff is also super nice and will often talk to me about my job and what cool movies are playing right now. 7/26/2015 5:28:05 PM
Matthew Thompson Rockford Collision Rockford MI Back in december I crashed my car. There was some pretty bad damage to the front to the car. I went to rockford collision and they helped me figure out what parts I would need to fix the damages myself. They were super helpful at helping me get everything figured out. I didn't pay them a cent and they were still super helpful at helping me get everything figured out. Great service overall. 7/26/2015 5:25:11 PM
Matthew Thompson Bronks auto repair Rockford MI This is where myself and my family goes anytime we have engine issues with our cars. The staff is super quick about getting you in and will give you a loaner car for free while they are fixing your car. You usually don't even need it though because they almost always have the repairs for you done in a day! 7/26/2015 5:22:36 PM
Matthew Thompson Ihop Grand Rapids MI All the time my friends and I will go to ihop after work. Every time we go there we get serviced by the same waitress and she is always super nice to us! She'll come up and talk with us and knows us by name! She'll even come sit with us and join into the conversation from time to time! 7/26/2015 5:20:27 PM
Matthew Thompson Anytime Fitness Grand Rapids MI I recenetly Signed up for a gym membership here and when it come to initially signing up the staff was super helpful at getting me in and helping me figure everything out. They even waived 100 dollars off of my initial sign up fee which was really cool of them! 7/26/2015 5:18:31 PM
Scott Smith Subway grand Rapids MI When I went to subway the other day I received some great service! I was greeted with smiles when I walked in and I felt very welcome! I felt like they were actually happy to be helping me! Also the person making my sub gave me extra pickles and banana peppers which really made my day! It was a great sub but I enjoyed experience even more! 7/26/2015 4:57:21 PM
Scott Smith great clips Grand Rapids MI The other day I went to get a haircut at great clips! I walked in and was immediately seated! They cut my hair very quickly while still doing a good job. I really liked the way they cut it! I also thought they were very engaging and I enjoyed the conversations I had there. 7/26/2015 4:42:06 PM
Scott Smith Applebees grand Rapids MI I was driving down the street, hunger was overwhelming me! And then I saw it! I saw Applebee's! I walk through the door and I'm greeted with smiles!!! Happiness overwhelmed me! And I got seated immediately and are server rushed over with enthusiasm! Taylor was such great worker and really made my experience fun! And then the manger, Filloreta, came over! I think it's really cool that the manager spent so much time with us making sure we were enjoying ourselves! 7/26/2015 4:27:02 PM
Scott Smith El Borrito grand rapidS MI I went to el Borrito with my family. It was a fun time and the atmosphere there was really great! Our waitress kept the chips and salsa coming! 7/26/2015 4:22:59 PM
Scott smith Dicks Sporting Goods Grand Rapids MI I went into dicks looking for some new shoes. I did not know what I wanted and the guy working there was very helpful. He helped me find the really nice shoes. 7/26/2015 4:11:50 PM
Austin Ash MotoPhoto Grand Rapids MI I have taken film to be developed and gotten prints done here many times. The staff seem to really care about the job they do. They take great care in handling your things. I've never had any terrible mess-ups when the job has been in their hands, and they are always so accommodating if I wanted a print changed in any way. 7/26/2015 3:55:55 PM
Austin Ash Norman Camera Grand Rapids MI The staff here are so helpful. My camera lens had become jammed and I went to Norman Camera for help. The employee, Chris, helped figure out the problem and got it taken care of and was also able to help me get some accessories I was lacking and really needed. He also helped me in choosing a new lens and without his insights I wouldn't have known what I really needed! He was great. 7/26/2015 3:32:09 PM
Austin Ash Moe's Grand Rapids MI I feel super welcome every time I go to Moe's. The employees are beyond friendly here and never fail to remind you if there's a deal going on at the time. Their service is also quick and efficient. I was once erroneously charged for a drink I didn't have on my order, and after the confusion they gave me a cup anyway, for free. 7/26/2015 3:25:56 PM
Darby Mollan Teavana Grand Rapids MI The employees here always talk with me and invite me to try the many different tea samples they have on display in the store. They are always so professional in what they do and make sure I leave the store satisfied whether I make a purchase or not. 7/26/2015 12:29:41 PM
Darby Mollan Furniture City Creamery Grand Rapids MI They let me have samples of as many of their unique flavors as I wanted and expertly explained each one, which was so nice! Very down to earth staff, I will definitely come back in the future. 7/26/2015 12:27:18 PM
Aubrey Pierzchala Screaming Needle Grand Rapids MI I have gone to Screaming Needle several times in the past few years for different piercings. I have always felt very comfortable there and relaxed before getting something pierced. They always walk me through it and chat so I'm always at ease. My most recent piercing bled a little more than usual (I have sensitive ears) but I did not feel uncomfortable at all, in fact we joked about it. I asked him "doctor, am I going to live?" and he laughed saying there was nothing more they could do for me while he cleaned it up. I will always go back for any future piercings! 7/26/2015 12:21:00 PM
Darby Mollan Starbucks in Celebration Village Grand Rapids MI I always feel like I'm being served by friends when I come to this store. The staff always make conversation with me, are quick to help me if I'm looking to try something new, and always make sure I get my order done quickly and perfectly. They're great here. 7/26/2015 11:48:00 AM
Darby Mollan Panera Bread (downtown) Grand Rapids MI The employees here are unbelievably nice. When I came in for lunch once, they were out of a particular item I had wanted. On my way out, the employee who had taken my order told me to take a cookie for free. It made my day! 7/26/2015 11:43:30 AM
Aubrey Pierzchala Anna's House Grand Rapids MI Every time I go to Anna's House I receive excellent service. It's often busy in the mornings but I always feel like my waiter or waitress pays attention to me like there is no one else there. They are super friendly and always have great suggestions about the menu, they have a lot of food options and all of them are delicious! I highly suggest them to everyone I know! :) 7/26/2015 11:41:33 AM
Austin Ash Ming Ten Grand Rapids MI Really great service! The staff are always very friendly - the sushi guys always make conversation with me and ask me what kind of roll I like, if everything is tasting good today, etc. It's just a buffet, but the staff really do make the visit worthwhile. 7/26/2015 11:41:06 AM
Austin Ash Wendy's Grand Rapids MI I love coming to this particular Wendy's (on Knapp's Corner) because the employees always seem to go above and beyond. They're always sure you have fresh fries, and even made sure I could sample a new drink before deciding to buy it. 7/26/2015 11:28:10 AM
Austin Ash Verizon Store Grand Rapids MI I had an issue with my phone and experienced great service from the staff members here who helped me. They walked me through it without being pushy or making me feel stupid the way some other phone stores do. I would definitely come to this store again. 7/26/2015 11:21:14 AM
Darby Mollan McDonald's on Leonard Grand Rapids MI The sweetest people work here. They are always genuine and kind even through a drive-thru speaker. I was recently charged extra because my order was mistaken, but they quickly understood and gave me the correct order without a problem and WITH a smile. 7/26/2015 11:14:39 AM
Austin Ash Spoonlickers Grand Rapids MI The staff here are always laid back and friendly and always speak to you when you come in the store. They are always putting out fresh toppings and keeping things neat and clean. 7/26/2015 11:09:26 AM
Matthew Thompson Ric's Food Center Rockford MI Ric's is right across the street from my house. So needless to say I am frequenting the place often. Every time I am there the staff is unbelievably friendly and is always taking time to talk to me and say hello to me. The cashiers are open and willing to try and start a conversation with me and make me feel welcome! 7/26/2015 2:55:34 AM
Matthew Thompson Taco Bell Northland Dr. Grand Rapids MI Often times I will frequent this Taco bell and there will be a very long line or a delay for some reason. If this is the case the staff there is always super apologetic and will often times offer me a free food item on them! This is not always the case but its great to see them acknowledge and treat their customers especially well every once in a while. 7/26/2015 2:52:47 AM
Matthew Thompson Sprint PCS North Grand Rapids MI When I originally visited there I was looking to upgrade my phone to a smart phone. At the time I wasn't looking to buy. The employee there took me around the entire store and helped me figure out what would fit my needs. When I came back on a later date the employee remembered my name and what phone I wanted to upgrade to! He was also super helpful at getting everything set up for me as well! 7/26/2015 2:49:50 AM
Kristin LaVelle Progressive Insurance Grand Rapids MI I have been so impressed by Bruce, my local Progressive agent. I was in a car accident recently and called my insurance company while waiting for the police to arrive, to report the accident and get the process started. Less than an hour later, Bruce called telling me that he had already requested the police report, had already filed the claim, wanted to set up an appointment to get my car fixed, and was planning on calling the girl who hit me so that she can pay my deductible, since the accident was clearly her fault. I was shocked at how fast everything was happening. He also asked me at least three times if I was OK after the accident, which was comforting and made me feel like he genuinely cared. I cannot say enough about how much Bruce and Progressive in general have impressed me!! 7/25/2015 2:32:38 PM
Courtney Doozies Mount Pleasant MI I got served by the man who actually owns the ice cream place. There was a very long line, as there usually is (because the ice cream is great!) and he made jokes and had me laughing. I felt like I wasn't rushed even though they were very busy and there were lots of customers behind me. 7/24/2015 1:56:31 PM
Courtney Biggby Mount Pleasant MI I go to biggby on average a couple times a week and have never had bad service here. Even when they are very busy, they treat you as if you were a lifetime friend. They remember me and always ask how I've been and I enjoy going here because of how great they always are to me. 7/24/2015 1:55:30 PM
Emily Prime Table Restaurant Niles MI The great service wasn't to me (although I was satisfied with mine) - the waitress interacted with a baby at the table next to us. I heard him laughing whenever she came around. She definately didn't have to, but did anyway! It was great. 7/22/2015 12:42:26 PM
Emily Bob Evans Benton Harbor MI The waitress was very friendly and dedicated - we never had to ask for refills and service was quick. She was also great with the kids at the table next to us. 7/22/2015 12:39:05 PM
Emily The Parlor Tattooing Saint Joseph MI My artist (Adrian) explained a lot about what I wanted and suggested things to help it age better. He let me tweak colors until I got exactly what I wanted and was really great and freindly overall! 7/22/2015 12:37:52 PM
Emily Zerrenner Verizon Wireless Saint Joseph MI I went in with some questions about my plan and Marco made sure I understood everything and what to do before I left. 7/22/2015 12:35:03 PM
Robert Graham LeValley Benton Harbor MI Went in to LeValley and was greeted by Nick. I was there to ask questions for a friend of my mom's. Nick went on a test drive with me and answered all of my questions really fast. 7/22/2015 12:33:55 PM
Jasmine The Friendly Coloma MI I have gone to the Freindly on many occasions, and have always had a nice time. Our waitress, Danielle, was the bestwaitress by far who has served us. She was super friendly and attentive. She came back to check on us all the time, and even brought us a drink for free because it was a mis-pour. 7/22/2015 12:30:10 PM
Angela Krohne Chili's Saint Joseph MI We went after work during your typical dinner rush and our waitress made sure that we were never waiting for refills and checked back often. She was friendly and joked around. She didn't let what looked like a long day affect her. 7/22/2015 12:25:46 PM
Angela Krohne Memories of India Saint Joseph MI My first visit to this place makes me want to go back. Our waitress was very friendly and suggesting items to try etc. We went for someon's birthday so they got a free dessert. The owner came out and brought us all dessert! They both were given a pass. 7/22/2015 12:23:52 PM
Angela Krohne Buffalo Willd Wings Saint Joseph MI Our waitress was awesome. She put up wiht our groupafter our flag football game against CCRT. She handled a big group of indecisive people well and was very attentive before and after we got our food. 7/22/2015 12:20:09 PM
Meghan P Sheshco Mediterranean Grill Grand Rapids MI I frequently go to Sheshco because the food is delicious and I always have consistently great service. The atmosphere has always been extremely welcoming, but none more so than when I went here once for my birthday. My whole family came to have dinner here and that included my two year old niece. About halfway through dinner she became restless and got up and began saying hello to all of the waiters and waitresses. One of them took her hand and let her follow him around for a few minutes, including going up to see the musician that they had playing that evening. Then he brought her back to the table and asked if it would be alright for him to get her a treat, which ended up being a giant piece of chocolate cake. It was just a really nice thing to do as a waiter, especially because most places that I go to eat would never take the time out to give attention to a small child. Most places would view this as an inconvenience. Overall I thought this was a really celebrated thing to do. 7/21/2015 7:47:25 PM
James E Ric's Food Center Rockford MI Over the past week and a half I've been going to Ric's a ton. Almost every day. I've never had a bad experience with them. Everyone is always smiling and is happy to help. I truly believe they have genuine, great service. 7/20/2015 10:20:22 PM
Molly P Prolab Express Grand Rapids MI AMAZING service. I had a very large custom order done that needed to be complete by a tight deadline. Through multiple phone calls, they helped me get exactly what I wanted and were so so helpful and gracious throughout the entire process. They even complimented my work after they finished the print and were very curious about it. 7/20/2015 4:45:52 PM
Tyffany L Trail side Treats Belmont MI Very great service, made sure we got exactly what we wanted, always kept smiling. 7/20/2015 1:41:04 PM
Tyffany L Red Robins Grand Rapids MI It was a really busy Friday night and we were hungry so we ordered a good amount of food, the waitress was very kind to us even though we were making her life difficult. She kept a smile on her face and some of the waiters even started making conversation with my friend's brother. Everyone was very friendly! 7/20/2015 1:30:15 PM
Molly P Bartertown Diner Grand Rapids MI Such a down to earth staff. On my first visit our waitress was extremely helpful in describing many different menu items and helping us choose something we would really like. She explained any menu item we asked about very well. She definitely knew her stuff. 7/20/2015 1:21:58 PM
Tyffany L Subway Grand Rapids MI I go to subway by work every once in a while and it's always the same two ladies working. They always strike up a conversation with me asking how work is going, asking what I do there, and asking what good movies are out. They are so friendly and give great service! 7/20/2015 1:09:04 PM
Tyffany L TGI Fridays Walker MI My friend and I were eating there late at night and instead of our waitress, Ingrid, being super tired she was full of energy and she kept making sure our food tasted great and that we were all good. It's better service that I haven't had in a long time!! 7/20/2015 1:06:17 PM
Molly P Taqueria San Jose Grand Rapids MI Just about the nicest people ever run this place. They are so sweet, you can tell they love what they do and that it's their life. 7/20/2015 12:51:55 PM
Molly P Grand Coney Grand Rapids MI Whenever we've gone here late, the people are always so nice and accommodating. The servers remember you and treat you like a friend which is always nice. 7/20/2015 12:41:30 PM
Molly P Red Robin Grand Rapids MI Our server was excellent. She was so friendly and struck up conversation with us as if we were old friends. She was also very helpful and gave her input on any menu items we had questions about. 7/20/2015 12:37:47 PM
Molly P Fox/Honda East Beltline Grand Rapids MI I feel in good hands every time I take my car here to get work done. They are always professional and eager to do the best job on your car. 7/20/2015 11:25:13 AM
Molly P D&W Fresh Market Grand Rapids MI I know whenever I go here that I am going to receive celebrated service. The employees ALWAYS interact with you at least once during your visit. They are the most helpful grocery store around. 7/20/2015 11:14:30 AM
Molly P The Bob Grand Rapids MI Great service. Our waitress was able to help us out and give lots of suggestions on the menu and shared her own personal preferences, which I love. She made it a fun visit. 7/20/2015 11:08:50 AM
Molly P Sweet Yos Grand Rapids MI I love going here because the employees always seem just as excited as I am about the "froyo" they serve. The energy is great. 7/20/2015 11:02:06 AM
Molly P Good Will Michigan St. Grand Rapids MI Every time I visit this store I have a great experience. All the employees are so friendly, sometimes it feels like walking into a second home! 7/20/2015 11:00:11 AM
Joel S. Tractor Supply Co. Mt. Pleasant MI Whenever I enter the store, it seems that most of the employees address me by name. They are very helpful in finding what I am looking for, offering suggestions, and often take time to ask how things are going. I have seen them provide this same service to many other patrons as well. I usually check their store first if I think they will have what I am looking for because of the service I always receive. 7/17/2015 8:08:18 PM
Joel S Allen Roofing Mt. Pleasant MI David has helped on several projects. They give competitive pricing options that would be quality fixes, honest opinions and is very friendly and courteous. He even followed up a year after to be sure everything was still good. 7/17/2015 8:02:49 PM
Sarah KC San Chez Grand Rapids MI Chris was an all star! She was such a lovely server! She checked in on us constantly, ever though we were just there for coffee. At the end of our time there, she gave us a coupon for a free brunch and gave us high fives! So great! 7/17/2015 7:38:28 PM
Ceara Walgreens (Kalamazoo) Grand Rapids MI Checkout employee Jaedah was so funny and kind. There was a long line and she handled it very well. My mom and I saw her deal with some unhappy customers with a smile! 7/17/2015 7:36:29 PM
Sarah KC Founders Grand Rapids MI I went to founders for the first time this week on Saturday and Sunday. The staff there is ON POINT. They were all serving with a smile and constantly checking in to see if I needed anything- even though they were SWAMPED. Such an awesome atmosphere! They rock! 7/17/2015 7:35:31 PM
Brad Miller The Service Professors Grand Rapids MI I called 'The Service Professors' in Grand Rapids to take a look at my braker panel in my home because I was having a problem with my over. Roger was the tech who arrived (promptly) at the scheduled time. He was very thorough and even checked my other appliances while he was there, but the celebrated part of his visit was at the very end...Roger told me he had to put his tools in the truck, but when he returned he'd help me move my over back in place. I said that's okay since it was out I was going to clean up the back and sides. To which he replied, "Well, I'll help you wipe it down too!". 7/17/2015 7:34:04 PM
Emma Bloop! Grand Rapids MI I can't for the life of me remember his name, but the man working made it a point to greet every customer who walked in with a friendly greeting. Great atmosphere! 7/17/2015 7:13:14 PM
Erica N. San Chez Grand Rapids MI My family went there for my parents' anniversary! With each dish that was served, the server described the dish. They were all so friendly and so knowledgeable! A+ 7/17/2015 7:11:34 PM
Elena Hier Family Dentistry Caledonia MI I have been going to this family dentistry for many years and am always greeted warmly with staff that know my name. They even provide hand dipped in wax treatment. My dental assistant, Dawn, is especially wonderful. 7/17/2015 7:10:14 PM
Maria P. Charlett Russ Grand Rapids MI They are always willing to help very energetic! Always saying, "can we help you?" 7/17/2015 7:08:13 PM
Arriya H. Cone City Kentwood MI So my day was pretty down and I thought I should get ice cream to feel better. The person who made my ice cream just brought life back into me. 7/17/2015 7:07:17 PM
Haley Brewery Vivant Grand Rapids MI My Fiancé and I went to grab a brew at Vivant. Thelma was struggling getting over a cold. At the 1st cough the barback (who usually doesn't do anything) offered her some water encouraging that she drank something. At the bartenders were very nice allowing us to sample whatever we wanted- they were very knowledgeable! 7/17/2015 7:06:14 PM
Courtney ChowHound Standale MI I have a lot of pets. They eat a lot of food. The closest pet store to my apartment is Chow Hound, and I frequent it. The cashier that is there everytime I go is the nicest person ever, always chatting (and letting me cuddle guinea pigs) whenever I go in. She's also super helpful and makes the store 10 times better! 7/17/2015 7:01:30 PM
Sydney Taco bell- 28th Street Grand Rapids MI I will never stop talking about this place! You would think at a chain restaurant like this there would just be run of the mill type of service, but they are amazing! Even at 2am, 3am, 4am, they are SO friendly, upbeat and kind! 7/17/2015 6:57:10 PM
Sydney Sun Coast Smoothies Grand Rapids MI The smoothie place in Woodland mall, Sun Coast Smoothies I believe their name is, gave me some great service. Not only did they give me a mall discount, they also gave me a 20oz instead of just a 10oz. Just because I "was nice to them." So sweet! 7/17/2015 6:53:35 PM
Courtney Northland Animal Hospital Grand Rapids MI In order to move into my new apartment, I needed proof that my cat was fixed. I went to both vets down the road, wondering if they were where she has been spayed. Northland Animal Hospital's secretary/vet tech told me that if I could not find proof, they could help me out. They did! The initial inspection was FREE and the appointment to get a note was discounted for me. Great Service! 7/17/2015 6:33:10 PM
Caitlin Hopkins Buffalo Wild Wings (Knapp) Grand Rapids MI I was at bdubs and ordered a drink that didn't taste right (the tap was off?). The waitress thanked me for telling her and got me something different without making me feel bad at all. I was left feeling very happy! 7/17/2015 6:27:18 PM
C!Woodland Lush Grand Rapids MI Brooke was super outgoing and helpful. She knew EVERYTHING about the products and had great suggestions. She also gave me tons of free samples! 7/17/2015 6:11:37 PM
Austin D. IHOP East Lansing MI Mr. Kevin White was an amazing waiter! Didn't even need a pen and paper for taking 8+ people's orders. He had some crazy great service! Go to IHOP in East Lansing and ask for Kevin White! 7/16/2015 11:39:57 PM
Jeremiah A. Speedway Lansing MI The cashier dropped everything he was doing when he noticed me struggling with my slushie lid even though they were really busy! 7/16/2015 11:38:36 PM
Louis M. Master Cuts Okemos MI Not only do all of the employees know me, but they seem to know most everyone who comes into the shop. Also, I have gotten a haircut from probably every employee and I'm always pleased with the results. 7/16/2015 11:37:19 PM
Chelsea Green Hungry Howies Holt MI I go to Hungry Howies quite often and every time I go in the cashiers are so friendly and greet you immediately. They seem so sincere when they greet you and ask how you are doing, as well as when you leave and they say goodbye. 7/16/2015 11:35:51 PM
Chris C. Pisanello's Pizza Mt. Pleasant MI One Sunday earlier this year, my family wanted pizza for lunch, but we wanted to go someplace the kids hadn't been to before. I knew of Pisanello's in downtown Mt. Pleasant so I suggested that. That first time we went was awesome! The gentleman at the counter was so polite telling us about the specials and deals and helping us decide what to get. The place is clean, the food is good and every time we've gone the people are super nice. So we've been back a couple more times, always on Sunday, and the same guy, Jamie, is always there. After I told him how much we enjoy the restaurant and how his service was a big part of the experience, he told me it was his last week, he got a new job out of town. Best of luck at the new job Jamie, we'll miss you on our next visit! 7/16/2015 3:58:58 PM
Zack Putkovich Pleasant City Coffee Mount Pleasant MI I stopped in to Pleasant City Coffee on my way out of town after almost 4 months of absence, and not only was I greeted with a smile and warm welcome, but the owner recognized me and struck up a conversation. This place knows good service as they treat both their regular customers and new customers as friends. They have a very active and up-to-date Facebook page that both advertises their business and informs their guests about everything new and exciting going on. For a new coffee shop in a city full of established coffee places, Pleasant City Coffee stands out for their service (also their coffee and donuts, I suppose). 7/14/2015 3:19:33 PM
Kate Thull San Chez Grand Rapids MI I was with seven of my friends and we were going on a restaurant crawl to try all the Grandwich sandwiches. When we arrived at San Chez our waitress was asking us lots of questions about where we went, where we planning on going and was super friendly. Just that is worthy of a celebrated service award, but she had the cooks separate the sandwich for us into individual servings. We went to 6 other restaurants and none of them offered to do that. 7/14/2015 1:43:45 AM
Molly P Peppinos Grand Rapids MI We recently went here while my family was in town. It was a big group with some odd requests, but our waitress handled it all with grace. She also never left us hanging, and always told us where she was going if she was going to be away for awhile which is so nice and considerate! You could tell she cared, I can't remember ever having a waiter/waitress who was quite as dedicated. 7/13/2015 4:46:44 PM
Molly P The Home Depot, 28th Street Grand Rapids MI Home Improvement stores are sometimes a step away from nightmarish - you're lost in a huge store and have no idea where to go to get what you need. It didn't help that I was getting last minute supplies for my thesis exhibition that was to open the following day. I rushed in, scrambled to get what I needed, and went to check out. The cashier who helped me was extremely kind, I wish I could write down her name! All I know is I walked into the store in a panic and left with a smile on my face, all because of her genuine kindness. She must understand the struggle of Home Improvement shopping :) 7/13/2015 4:34:53 PM
Molly P The Pump House Grand Rapids MI Frozen yogurt is sort of an obsession for me, and for so long I've wanted The Pump House to start a rewards system. One visit I asked the girl who rang me up if there was such a system in place. She explained everything in detail, as it was something I'd never heard of and not just a simple punch card. She added in her own personal suggestions which I always appreciate as a particularly indecisive person. I felt like I was talking to a friend, and that means excellent service! 7/13/2015 4:28:29 PM
Molly P Plainfield Taco Bell Grand Rapids MI I seem to always receive outstanding service when I come here whether it be the drive-thru or in-store. I went recently with my Mom and we sat inside to eat. As soon as we walked in the door, they were so welcoming. The employee who took our order was very sweet to us and made conversation. It ended up that I received the wrong order twice, but they were super understanding about it and brought the correct order over to our table. It was a very relaxed visit thanks to the staff there. 7/13/2015 4:23:02 PM
Molly P Jersey Junction Grand Rapids MI My family went here for the first time recently. It's a very old building with a big reputation in East GR, so it was very busy when we stopped in for some old fashioned ice cream. I was impressed with how their team interacted with customers. With it being my first visit, I didn't know all the ropes, but the boy who helped me didn't make me feel rushed or too slow for a second! I love it when customer service is that smooth and nice. The atmosphere there was so much fun as well. 7/13/2015 4:14:42 PM
Molly P Corner Record Shop Grandville MI My sister and I recently went here to check out the $1 record bins to see there were any great finds to add to our collection. It's a very cool old store, just how a music shop should be. The owner is always down to earth and this particular time he showed us the special upstairs area where anything is a dollar. We felt really special and always look forward to going back! 7/13/2015 4:07:28 PM
Greg Howell Meijer - Mt. Pleasant Mt. Pleasant MI I went to the store for groceries, wound up spending over $100, so I had a lot of items. I went through the self-scan by myself and one of the young ladies running this area came over and bagged up all of my groceries. If you didn't know, they aren't required to do this, this was her extra mile, and I appreciated it greatly as typically my wife is with and we tag team the duties. It was nice of her to take the initiative to help me out. I rewarded her w/ a CSA tag! 7/12/2015 7:57:17 PM
Larry Toy Box Storage Portage MI This is where I store my car during the winter. Whenever I go there they always say hi and go out of the way to be friendly. 7/9/2015 10:02:42 AM
Alexis Lampe Estee Lauder Grandville MI I was greeted by a girl named Mickey. She was very nice and polite. I didn't know what makeup would match better with my skin tone, so she showed me every possible color and helped me decide. She found out I was going to a wedding and did my makeup for free! She then said how she really like my personality and gave me a whole makeup kit! She really knew what she was talking about when I asked her questions 7/8/2015 11:42:00 PM
Taylor S Doozies Ice Cream Mount Pleasant MI Small ice cream business handling lots of traffic. Long lines but everyone left with a smile because the staff always stays enthused and courteous when helping every single guest. Lots of different toppings and sizes for people to choose from, the ladies behind the stand were really quick with a number of different suggestions for undecided people to try. It was worth the wait in line! 7/8/2015 8:34:15 PM
Meghan P Outback Steakhouse (Alpine) Grand Rapids MI I went to Outback Steakhouse for lunch this past Monday. I happened to go at what was an extremely busy time and you could tell the servers were extremely busy. Our waiter (Ryan) did an excellent job of making sure that he provided excellent service despite the rush. He informed us that it was in fact a "Bloomin' Monday," which is when there are free bloomin' onion the Monday after a NASCAR race in which Kevin Harvick (Or a similar name) places in the top 10. So not only did we have a bloomin' onion with lunch, Ryan even packed one up to-go, which we then took to our timeout to share with fellow employees. On top of this we had a manager stop by multiple times and even sat down and chatted with our table. It was nice to see that when it gets busy even the managers come out and check on tables and deliver food. It was overall excellent service, especially considering how busy they were at the time. 7/7/2015 7:47:12 PM
Chris C. Ihop Mt. Pleasant MI I had a breakfast meeting at this location. I was having a hard time deciding what to order and the server, Cody, was so helpful and patient as he helped figure out my perfect breakfast. He kept our coffee filled, and seemed to be there exactly when we needed something. The meeting and breakfast experience both went great! 7/6/2015 3:55:28 PM
Larry Ihop Portage MI Called in a carry out order and Cody was so polite and had a great attitude. 7/3/2015 7:34:16 PM
Todd Hiler Papa Johns Kalamazoo MI Online order - Called because they ran out of brownies. They adjusted my bill and apologized. To my surprise when my pizza was delivered there was a $10 off my next order coupon - Nice recovery! 7/3/2015 7:33:40 PM
Meghan P Taco Bell (Plainfield) Plainfield Twp MI Sometimes when I come home from work later at night, I stop by Taco Bell to pick up some food. Normally, I would go to the Northland location because they are on my way home. But recently I have begun driving out of my way to go to the Plainfield location because they provide a far superior service. On one particular occasion, I was getting 4 separate orders. Not only did the cashier help me in a patient and friendly manner, she also gave me free drinks and taco's that had been accidently made. The consistently excellent service (and the fact that they don't close earlier than their posted time) is worth the extra 10 minute drive. 7/2/2015 8:11:32 PM
Cameron S Logan's Roadhouse Kentwood MI "Our waitress' name was Christa. She was super sweet and very nice. When our appetizer was taking a while to come out she came with my salad and offered my wife one even though she hadn't ordered one. At the end of our meal, my wife ordered dessert and I couldn't decide if I wanted one, so she brought me one anyway. Great service and very personable!" 7/1/2015 9:34:50 PM
Corey Old Town Diner Lansing MI Was going to go to a different breakfast place, but the wait was too long. So we went to Old Town Diner which was amazing! Great low key atmosphere and great service with amazing food. Would definitely go there again. 7/1/2015 9:22:18 PM
Margaret Lotte Market Okemos MI The owner is Korean and his shop is filled with only Korean products. Because my family wanted to try a product, but were a little afraid to, he gave us each a box for free to try. He is welcoming and teaches us things we now use in our own home recipes. 7/1/2015 9:19:02 PM
Ericka Famous Dave's Holt MI A newer business in town and they always make you feel like you're at home and that you're welcome. Great food and customer service always! 7/1/2015 9:17:21 PM
Michael Church Brann's Steakhouse (Jenison location) Jenison MI I took my family to Brann's Steakhouse in Jenison the day before Father's Day. One of the challenges that my wife and I face (and I'm sure we are not alone) is trying to get our 3 year old son (Gavin) to eat his food. When we walked into Brann's, Gavin was quick to notice a candy crane game in the lobby and wanted to play. We used the candy crane to entice Gavin to eat all his food. Haley, who was our server, must have overheard our conversation. She provided us with great and attentive service during our visit and she was amazing with the kids. As an extra mile, Haley gave Gavin a token to the candy crane game to play. He was super excited and ate all his food! Mission accomplished! We enjoyed our meal, Gavin ate all his food and he was able to use the candy crane for a sweet treat for the road. Good job Haley, you were amazing! 6/30/2015 4:13:01 PM
Lisa Heintz-Hajdu Vitale's (Leonard St.) Grand Rapids MI I called in my pizza order for pick up. The voice on the phone was friendly & courteous. When I picked up my order I got to meet the voice on the phone - Jovan! He was great! He acknowledged each customer who entered, he was quick and courteous to everyone. Jovan greeted a few of "the regulars" by name. Smile all the way! 6/30/2015 3:53:39 PM
Steve Van Wagoner Classic Auto Repairs Sparta MI Car repairs are never satisfying! It's true- and if you have a high-mileage car, it can be even worse. We've had a great experience at Classic Auto Repair in Sparta. Jason asks lots of questions, I can hear him diagnosing over the phone. They love our cars and you can tell by their enthusiasm and timeliness that they want the cars to run great. So while car repairs are not satisfying, I have found a place that makes it a bit more pleasurable! 6/30/2015 3:49:22 PM
Lisa Heintz-Hajdu Cheers Good Time Saloon Grand Rapids MI I had not been to Cheers in years! A couple years anyway due poor service. I went to see a friends band and was happy to find Cheers has stepped up their game! There were plenty of servers and the service was fast & friendly and the food was good! My waiter, Johnny, was very attentive. I asked for my leftover potato skins to be wrapped in foil for my to go container - to fit in my tool bag on my bike. My daughter ended up joining me late and I offered her my leftover. Johnny brought her a plate and sour cream and even offered to heat it up. 6/30/2015 3:44:49 PM
April Butler Legends Sports Grand Rapids MI The guys at Legends are awesome! They are always friendly and helpful when you are looking for something. I am not the demographic for their store, but they made buying a Father's Day present a breeze. Plus they're nice to my kids, so bonus points! 6/30/2015 3:40:42 PM
Cindy Gilman Higher Health Chiropractic Grand Rapids MI In the 1 1/2 years that I have had weekly appointments at this office, I know that I can always count on Nicole's warm greeting, smile and genuine concern for clients. Sometimes, Nicole will even pop into the treatment room while I am waiting for the doctor to see how I am doing. Nicole and the rest of the staff can quite often be found caring for and comforting children while parents are being adjusted. Since my appointments are the first thing in the morning, Nicole's positivity has been a bright start to my day on many occasions. The recognition and Celebrated Service movie pass truly made Nicole's day when she received it. 6/30/2015 3:38:45 PM
Jenny Garone Buy-Sell Landscaping Grand Rapids MI Buy-Sell Landscaping knows their customer. When the giant truck of sand showed up at our house, my kids were geeking out that Curious George was painted on the side. The employee talked to my kids about all the other trucks at Buy-Sell Landscaping, and which cartoon characters adorned them. One of the coolest parts was when he let my kids push the buttons so they could be the ones to dump the sand in our driveway. I loved how what could have been a simple, routine delivery of materials become and exciting, eventful morning for my kids! 6/30/2015 3:37:18 PM
Linda Mae Zimmerman Screeming Needle Grand Rapids MI My friend and I went here to get her ear/cartilage pierced, she was very unsure of what she wanted, and the girl working the desk was extremely patient and really helpful. The guy who did the piercing was funny and nice, which took away any nerves! They went above and beyond with their care and service, it was refreshing! 6/30/2015 11:41:20 AM
Zach Putkovich Great Clips - Knapp's Corner Grand Rapids MI For a chain haircut store, Great Clips has a great customer experience in general, but specifically the Knapp's Corner location is always friendly, informative, and helpful. Most importantly, they are not adverse to criticism, which is key for a business that deals exclusively in people's personal appearance. It's always a pleasure to go there, and I'm often rewarded with a discount on something when I go. 6/29/2015 3:48:20 PM
Nicole Fosgate Biggby coffee Mt Pleasant MI I frequently attend Biggby to get my flavored coffee fix, and every time I go I have a wonderful experience. The workers are always going above and beyond to make sure I get what I want, and sometimes it happens to be a last minute extra shot of espresso with no complaints, and smiles on their faces as they do so. I love the way they great me especially early in the morning. The workers also goes out of their way to make my dog happy as they always are eager to give her a doggie treat because she can't have coffee! 6/28/2015 9:46:12 PM
Taylor Spagnuolo Kaya Coffee House Mount Pleasant MI I frequently visit Kaya during the spring and fall, but hadn't had many opportunities to go this summer. The staff was very friendly, asked about my summer, how work is going and was happy to chat about how to do foam art in drinks. The staff contributes very well to the atmosphere of Kaya, and it's why I go there often 6/28/2015 9:45:33 PM
Jeremy Kress Terra Grand Rapids MI Emily at Terra was exceptional. We had some questions on something ingredients and the menu and she was very helpful and check with the kitchen on some harder questions. She was very upbeat, personable, and made us feel like we were her friends. She even saved us some money by suggesting another way to put in our order (of which - the food was delicious as usual, and we got 2 more orders to go for lunch the next day)! 6/25/2015 8:02:53 PM
Cory Oom Stella's Grand Rapids MI We came in with a large group without a reservation and they were very accommodating. Someone in our group wanted iced tea and our server explained that they did not serve it. She then went out of her way to make iced tea with a hot tea bag and it tasted delicious. Her service exemplified celebrated service! 6/24/2015 5:55:37 PM
Kelly Meyer Stella's Grand Rapids MI Our waiter, Philip, was very kind and patient and took his time telling me about all of the various types of Scotch Stella's has. He answered all of my questions and was super nice! 6/24/2015 5:54:06 PM
Nathan Cunningham Crooked Goose Walker MI The second I walked in the door, everyone was smiling, laughing, and having a great time. My server was suggesting so many items and making sure to explain how good they were. To top it all off, their product (aka food) was amazing. I WILL be going back there again. 6/24/2015 5:52:41 PM
Michelle Smith Eyemart Express Kentwood MI The greeting when I entered was very warm, friendly, and inviting. Patricia took the time to go through ALL the frames and gave me her honest opinion. She ran the best deals for my buck on a few of my choices. She even tightened, cleaned, and fixed my old glasses. She seemed concerned greatly with the little side kick I had with me and gave her treats and a coloring book. That was really nice and my little side kick loved her. :) 6/24/2015 5:51:14 PM
Greg Howell Grondin's Hair Salon Mt. Pleasant MI Today we took our kids (both boys ages 4 and 3 ) to get their haircuts along with Daddy. The two women working were very nice and patient with my kids. They both gave quick and friendly hair cuts to us all and we walked out with nice shorter cooler heads of hair and smiles. Liz was the name of one of the ladies, they both did great! 6/22/2015 10:58:52 PM
Jeremy Kress Rylees Ace Hardware Grand Rapids MI Rylee's Ace Hardware in Grand Rapids has one of the best selections of Fiesta dishes in the area, and Sally has always been super friendly and helpful. She went to the backroom and found an item for me before it was even put out on shelves and sold it, and a week later found me on Facebook and mentioned that the item was priced wrong and she owes me some money back the next time I am in! I wouldn't have even thought twice about the price, but she still went the extra mile, found me, and wanted to make it right. 6/22/2015 9:10:02 PM
Erik Prusko Village Inn Pizza Grand Rapids MI I called to place a pizza order and a gal by the name of Maddie answered the phone. She was so energetic and nice. When it was time to tell me my total Maddie let me know that she had a coupon that would get me $9 off my pizza! She was awesome! 6/21/2015 6:07:09 PM
Kerstine Bennington Taco Bell Mason MI I frequent this place quite a bit and the workers are always super helpful and quick to jump to the counter to take orders. Whenever I order, they always upgrade my drink to a large for free. Last time I went in with some friends, they all gave us free drinks including slushies! They were so polite and enthusiastic to take our order even though they were in the middle of closing. I will keep going just for the service! 6/20/2015 1:06:00 PM
Esther Culver's Okemos MI Every time I go to Culver's they're always super polite, have an upbeat tone in their voices, and a positive attitude. It makes me feel like they want to serve me and that they're happy to be there. 6/20/2015 12:29:33 PM
Maddison Red Robin Muskegon MI Heidi was super nice! We had a friend that was running really late and she was patient with us. She offered us really good deals and helps us pick out what we wanted. I would love to go there again because of her. 6/19/2015 11:24:48 AM
Cassidy Genius Phone Repair Muskegon MI I've gone in a few times with problems and the same man is always super helpful and polite! 6/18/2015 7:02:24 PM
Todd Chili's Portage MI Chili's is always friendly and quick with service. Always checking in making sure all is ok. 6/18/2015 10:24:17 AM
Scott Latitude 42 Brewing Portage MI My wife and I had great service from Michelle at Latitude 42. She was full of energy, made us laugh, and was knowledgeable about food and drinks. She made our experience very enjoyable. 6/18/2015 10:22:03 AM
Jeremy Kress Doorganics Grand Rapids MI I recently signed up for Doorganics, and was having some issues with their website. I sent an email to their customer service department, and received an email response back one minute later - seriously, one minute! Was surprised and delighted with their prompt service. Since signing up, I have emailed them a handful of times and have always gotten great response and feedback. Got my first order this week, and they went the extra step to throw in some bonus fruit for it being my first order. Very impressed! 6/17/2015 11:54:06 AM
Maddie Zadvinskis Starbucks (Knapp's Corner) Grand Rapids MI While visiting Starbucks before going to work, the baristas welcomed me with a generous smile and made an effort to get to know me. They asked me about what my plans were for the day and I told them that I had to work a 12 hour shift at work. They offered to put an extra espresso shot in my drink. They definitely made me feel appreciated and they definitely deserve to have the spotlight shined on them for the wonderful service they provide. 6/17/2015 6:32:30 AM
Lexis Sugar Berry Okemos MI I love Sugar Berry so much! Not only because of their delicious frozen yogurt and topping selections, but because of their staff! Every time I walk in the door, no matter how busy or slow, I am greeted with a big smile and a hello. They are always making sure the place is clean and organized and want to ensure that every guests leaves happy with their product! Makes me feels so appreciated and celebrated! 6/16/2015 5:43:58 PM
Sarah K Craig San Chez Bistro Grand Rapids MI THEY ARE THE BEST! Dot, our server was amazing! She gave us hugs after our brunch and a special coupon/punch card so we can get a free brunch after 2! I've NEVER had a bad experience there! They are absolutely genius! 6/14/2015 10:20:56 AM
Katie Matheson Mr.Quicks Muskegeon MI I am horrible and I forget her name, but there was an AMAZING woman who was joking, dancing and being ridiculously friendly with everyone on a cold and rainy day. Our food was delicious and read SO fast...and then she gave us free chili dogs because they made too many. Best service ever. 6/14/2015 10:08:41 AM
Nick Schipper Arbys Kalamazoo MI I know that you get several nominations - I want to nominate a company that tends to fly under the radar. Arby's restaurant's, without question, provide a level of service to customers that far surpasses any other fast food restaurant. See this link for an example. I know that people don't always think about them, or any fast food restaurant for that matter, when it comes to service but they do an exceptional job. Robert is but one of many and if you talk to the customers in the lobby of any one of these restaurants they will tell you the same story. I want to nominate them for the work they do, it often doesn't get recognized. Thank You. 6/10/2015 9:49:07 PM
Kristin LaVelle D Schuler's Wyoming MI Last week, my car broke down in the parking lot of D Schuler's, a beverage store that my husband and I frequent. My husband proceeded to work on the car in the parking lot, for a majority of the evening. When he got it working, the owner of D Schuler's was closing up for the night. My husband asked if it would be OK for the car to stay in the parking lot for the night, and I would walk the two miles from my house with my two year old to come and pick it up the next day. The owner, instead of just saying yes and walking away, offered to follow my husband home, driving my car, so that I wouldn't have to worry about getting it. I was amazed at his service! This is a man who goes out of his way to help customers, no matter what. 6/8/2015 9:04:00 PM
Jennifer Langholz Baymont Inn and Suites Walker MI I recently had surgery on my knee and my mom, who lives outside Detroit, came to stay with me for 10 days to help me around the house while I recovered. She stayed at the Baymont Inn for the duration of her visit, and was offered a very reasonable rate for her extended stay. Every morning when she came to my house for the day, she raved about the staff at the hotel. One employee in particular, Randi, always greeted my mom with a friendly hello and asked how I was doing. When my parents returned a few weeks later for another visit, Randi recognized my mom right away and again asked how my recovery was going. She was so touched to be remembered. There are several hotels to choose from in the Grand Rapids area, but my parents are so satisfied with the accommodations and staff at the Baymont Inn, I doubt they'll ever stay any where else. 5/22/2015 10:29:29 AM
John Wayne Allen Roofing Mount Pleasant MI Allen Roofing installed a new roof on my house. Quality workmanship and the workers explained any questions I had. Anyone who needs a new roof or repair work should contact Allen Roofing. First class operation and the price was very reasonable. Clean up during and after the roofing project was top notch. 5/11/2015 2:19:00 PM
Robert Scheffler Allen Roofing Mount Pleasant MI I had problems getting rid of the bats in my attic. Allen Roofing found a gap in the ridge vent. I can't thank them enough for solving the bat problem. 5/11/2015 1:20:30 PM
Cindy Allen Roofing Mount Pleasant MI We were very pleased with Allen Roofing. The workers were on time and worked efficiently to get the job done. Our salesman was very helpful with the questions we had. They came back and did ventilation and put new soffits in. I would recommend Allen Roofing to anyone that needs any kind of roof repair or a new roof. 5/11/2015 12:59:03 PM
Abigail Hoekzema Anna's House Grand Rapids MI Over the past 3 years I have frequently visited Anna’s House restaurants. I first visited the Plainfield location and more recently with the East Beltline location. I distinctly remember noticing at the Plainfield location how frequently the wait staff knew the regulars by name. The close-knit breakfast feel with such a large customer base was impressive customer service. My most recent visit for breakfast was at the East Beltline location where I was greeted at the door and had a very attentive server during the busy morning rush. Unlike other breakfast places, Anna’s House was fully staffed to ensure every breakfast customer got the attention that they needed. Thank you Anna’s House! I can’t wait to bring friends back for another experience! 3/25/2015 4:35:52 PM
Anna Beckett Anna's House Grand Rapids MI I recently visited Anna's House and was blown away by the accommodating service that Anna's House had. Best service, best atmosphere, and the greatest breakfast I have ever had. I had 3 children with me (which is always an adventure!) and they went the extra mile to make us feel comfortable and at home. The server was super attentive and considerate to our needs. The manager stopped by and chatted with us to see how our morning was going and the chef brought us a sample of their greek yogurt parfaits. It was marvelous.They can take a simple breakfast combo and present it with class.. So yummy. This is not your average breakfast diner. Love it and can't wait to go back! Anna's House should definitely be nominated to the celebrated service award! :) 3/23/2015 3:26:29 PM
Teresa Tootsie's Diner Muskegon MI I have been going to Tootsie's Diner since they opened. You can't beat not only the quality of their food but also the quantity. You will never walk away from that place hungry, the portions are huge. The $5 lunch specials on Wednesday's are a great deal and perch and onion rings on Fridays are to die for. The diner is cutely decorated and staff are always pleasant. I feel they deserve this award. Don't forget they also got voted best breakfast my MLive. How awesome! 1/20/2015 2:02:52 PM
L. Peterson Tootsies Diner Muskegon MI Good food, good service, good location! 1/16/2015 3:11:01 PM
Doug Ferris Tootsies Diner Muskegom MI My wife and I dine th ere at least 3 times a week. I love there food!! I can't say enough about this place the waitresses are very friendly and they never let my coffee run out. And everything I have eaten there has been beyond awesome. And the owners Very friendly too. I would say best in town!! 1/16/2015 2:48:54 PM
Dorothy Ferris Tootsies Diner Muskegon MI Tootsies Diner has to be the best restaurant in Muskegon. They are amazing, the help is awesome from the Owens to the cooks and waitresses very friendly. And there food is to die for. The have 5.00 meals on Wednesday and they offer perch and onion rings that taste like Doo drop. They cook everything by scratch all there meat is roasted. All in all they deserve to win the award. Best place in Muskegon! 1/16/2015 2:37:54 PM
wayne Tootsie's Diner Muskegon MI Tootsies diner has only been open a few years but this place does a amazing job.The service is very attentive and friendly,the restaurant is always clean,the owners are always talking to their guests making them feel right at home and welcomed. The food is made with love they start at 5 in the morning roasting all their meats and making all their home cooked food. I have seen several times the owners personally going to first time customers and introduce them selfs and making these customers feel welcomed GREAT PLACE! 1/15/2015 4:39:26 PM
Marissa Hernandez Muskegon MI I went to Tootsies Diner on Hackley and Barclay for Breakfast over the weekend and my breakfast was amazing. from the moment I walked in and getting an instant Good Morning welcome to Tootsies then having my server Connie welcome me again as soon as I sat down. I proceeded to order the Club Omelette which sounded interesting and crispy hash browns with onions as was suggested by my server Connie... my breakfast arrived in a very timely matter which to my surprise was one of the largest omelettes I have ever seen it was very delicious. I never seen the bottom of my coffee cup, which was nice as I usually have to pick up my cup to get my coffee. the atmosphere was pleasant with an retro 50s 60s look even the ladies room was just gorgeous.. this is definately a place where the service is great and the food is Awesome. I will be back.. 1/2/2015 12:51:11 PM
Skyelar K Honest To Goodness-Tattoos and Piercings Grand Rapids MI From the initial phone call to the in depth and well educated responses from Nichole, my girlfriend and I had a spectacular experience during our first visit into the shop. Nichole was patient, thorough and immensely insightful when guiding the two of us through our nostril and septum piercings. She took us both through every step of the process, showed us jewelry options and explored our every concern with experience and knowledge. Despite our initial indecision, she was encouraging but honest, and didn't pressure us at any point. We were both so blown away by Nichole that we felt complete confidence in her abilities. She did not disappoint in the slightest. The shop is clean, classy and has so much stunning character. I have been to many tattoo parlors, but this one is by far the most approachable and inspiring. I am absolutely blown away by the service, honesty and skill present in this space. I will not be going elsewhere for piercings or tattoos. 11/25/2014 11:46:23 AM
James B Fry Nation Grand Rapids MI I'm normally always in a very bitter mood, and some how I always find myself leaving Fry Nation with a smile on my face. The workers always have so much joy and energy. It's so hard to be in a bitter mood while buying fries from some of the happiest people I've met. 11/23/2014 7:47:31 PM
Carl S Tootsies Diner Muskegon MI I have been dining at Tootsies for near on 2 years. Their food is excellent and the service is great. The thing about Tootsies is they care not only about the quality of their food, but what is happening in the community beyond their front door. The most current evidence of this commitment is the "Toy for Tots" box in the front entrance way. So if it is good food at affordable prices from caring people - come to Tootsies. 11/17/2014 8:31:05 AM
Jane L. Woodliff Vredevoogd Heating and Cooling Kentwood MI This company deserves this award. I have used them for many years and have always found them to be great in all ways. I wouldn't consider using anyone else!! Sincerely, Jane Woodliff 11/12/2014 11:16:13 PM
krystal House of China Muskegon MI I worked at House of China for several years as a teenager and on breaks from College. Both of my brothers also worked there. They have been giving great food,service and a wonderful experience to our community for over 21 yrs . Maintaining several employees over the 20 yr mark has something to be said in the food industry. Charlie and Lee will not let you go unsatisfied if its not what you want they remake it. loving on your kids and grandparents while doing so. thank you to Celebration Service for recognizing these great people and all thier hard work. 11/12/2014 11:09:09 PM
Elizabeth outshiner Charlotte MI A nice small business that is friendly, fast and courteous. The folks working the service bays take excellent care of the customers and care about what they do. We have been having our cars serviced here for the past 7 years. 11/12/2014 8:24:41 PM
Helen Almcrantz Hair Innovations and Day Spa Watervliet MI Hair Innovations and Day Spa is a fabulous salon. The staff are always very accommodating and welcoming from the moment a client enters for a service. The experience is always very special and I feel this salon is very deserving of the award - they've worked very hard and have perfected the art of how to treat clients. Indeed, it is a very unique experience, all thanks to the hard work and dedication of it's owner and staff. I've been a client at the salon for over 20 years and have watched it evolve into this very unique and welcoming place of business. 11/12/2014 7:03:18 PM
Dillon Lee Lantern Coffee Bar & Lounge Grand Rapids MI In my experience, the Lantern has, by far, the highest quality service and most consistently high-quality coffee out of all the cafes in Western Michigan. While I have very little money to spend, I would still consider myself a regular customer, and every time I come in I feel happy to tip as much as I can afford. Their warm, friendly atmosphere seems to be a high priority of the staff, yet it does not feel at all contrived-- on the contrary, it seems entirely natural. The owner and staff all deserve as much appreciation as I can give, as their efforts have given me wonderful feelings and wonderful productivity, time and time again. 11/12/2014 5:00:58 PM
Suzette Garvey Lake Michigan Credit Union Grand Rapids MI Financial institutions are a service we select based on necessity but Lake Michigan Credit Union's customer service makes me feel as if I'm a lifelong friend. Granted they aren't buying me dinner but I've been a customer for nearly 20 years and they've been phenomenally informative and helpful through every step of my financial experience. Balancing finances amidst a growing career and family life where the children are nearing college years means I've had many experiences with LMCU's team. They've handled each interaction with the utmost kindness and class. I highly recommend LMCU for serving its customers and community so well. 11/12/2014 4:53:22 PM
Maryann hancock Revive massage Lansing MI Volz Chiro cares so much about their clients that they even come to vist you when you have a baby to give the baby their first adjustment for free! They treat you like family and you never leave without a hug! 11/12/2014 8:57:33 AM
Tami garza Wolfgang's Grandrapids MI I have worked in restaurants my whole life, that's what I love to do because of the interaction with people. I have worked at Wolfgang's for 10 years and i can barely even call it a restaurant. It's really a home ! It's amazing the things that happen there. I've seen the same people there every week for 10 years plus new ones daily. We've had a flash mob take place with a man proposing marriage to his lady on a busy Sunday morning . Why? Cause this was their spot every Sunday. We have customers that come And sit and eat and reminesse after their loved one just passes away but this was their spot so they come back! There are sooo many more!! Not only do I consider my co workers friends and family but customers are family too!! We give them lots of smiles, hugs ,and even singing cooks!! I can 100% say I absolutely love what I do every day!! Wow!! What a blessing!! 11/11/2014 10:37:27 PM
Randy Randall Photography Grand Rapids MI Socializing & breakfast at it's best! 11/11/2014 9:18:44 PM
Thomas Powers retired superintendent- Catholic Schools Muskegon MI Ted Cerniglia is the epitome of service to others. He leads our community in being there when there is public need. He has personal family anguish in the health of his wonderful daughters. But that doesn't deter him from serving others. People go to Teddies Spaghetti not only for awesome Italian food. We go there to have our spirits lifted by a great man and his family. 11/11/2014 7:50:07 PM
Dianne Ayris The Cabin Mt. Pleasant MI Wonderful food, staff, and service!!! 11/11/2014 4:48:56 PM
Jimmy Rosenberger Papa Bears Restaurant Muskegon MI Papa Bears has always been the most friendliest service I've received anywhere. I still remember my very 1st time dining with them. The staff came right to our table & just started to talking to us, like we've known them for years. They sat right down at our table, and from that moment on, I've felt like I was part of Papa Bear's family. They are the most unselfish people I know. They are always donating to charities, volunteering to help others, & helping our community in their time of need. And right now, they are in need of our help. They need a new exhaust system, and have a limited time. I'm on disability and unable to donate any money. But they sure do need the help, and I pray that they get it. I just could never imagine not having Papa Bear's in our community. If I could, I'd nominate them 1,000x. They are well loved by so many, including myself! 11/11/2014 4:02:42 PM
Deanna and Chris Wolfgangs Grand Rapids MI We kept hearing about Wolfgangs and, well, eating at Wolfgangs is now weekly relaxing indulgence. The wait staff is attentive and I think every staffer knows our beverage order (love, love, love the Cafe Wolfgang hot chocolate with bottomless hazelnut coffee and loads of whipped cream on top). When the menu says two eggs, you always have three served. Once you order an omelette with no cheese, the staff will suggest additions to other dishes--the Turner benedict has turkey breast slices so thick you are given a steak knife, then Trent recommended spinach. We sit at the substantial blue tiled counter or in either of the dining rooms and see the staff helping each other to keep the orders flying. If there is a line, check in at the front stand (twenty minute wait means 10-15 minutes, so don't go too far into Eastown to shop!) Great place. Staff will visit with you or let you have your space, happy to serve. Come once, and you will be looking at your calendar to plan your next visit. 11/11/2014 1:10:06 PM
Laura Gouin Kruse Orthodontics Grand Rapids MI I would definitely recommend Kruse Orthodontics! They are incredibly friendly, helpful and wonderful in every way. In every department they make sure we are comfortable and understand the answers to all our questions. We have never had a bad encounter. 11/11/2014 11:20:58 AM
Brooke Orozco Impression 5 Lansing MI When we recently moved to the area and my husband was suddenly hospitalized in downtown Lansing, I spent my 40th birthday at Impression 5! I wanted to do something fun with the kids that was close to the hospital so we could visit "Daddy" as part of the special events of the day. So, my Mom and I took my 3 children to Impression 5 as part of the day's celebrations. I was very thankful to have such a creative learning experience to offer my children; it really made my "special day" unique and I will never forget my 40th birthday :-) 11/11/2014 10:51:22 AM
Cristy Outshiner Charlotte MI The Outshiner crew is Awesome!! They have been the only ones I'll let touch my car for over 15 years! They don't over sell you as a woman and they pay attention to all detail. They have phenomonal customer service!! They will go above and beyond to ensure you have what your car needs!! 11/11/2014 10:50:53 AM
Thelma Dunn Hansen Impression 5 Science Museum Lansing MI Over the years I brought my grandchildren, now I am bringing my great grandchildren to the Impression 5 Science Museum in Lansing, Michigan. It has been a great place to entertain children as well as an exceptional education opportunity. 11/11/2014 10:23:59 AM
Thelma Dunn Hansen Impresession 5 Science Museum Lansing, MI I brought grand children over the years and now I am bringing great-grand children. Impression 5 Science Museum in Lansing has been has been an interesting place to entertain children as well as an exceptional educational exposure. 11/11/2014 10:17:43 AM
KF Impression 5 Lansing MI I have enjoyed taking my children and now my grandchildren there. They hurry to all the interactive activities. Each year they add better things. We are glad that they are in Lansing! 11/11/2014 10:11:23 AM
chase Coke Kruise Orthodontist kentwood MI The best orthodontist on town!!!! My son loves going and enjoys every visit. Very friendly each and every time. 150% would nevermore go any where Elyse!!!!! Always on time if not sooner. 100% PLEASED!! Jen coke 11/11/2014 12:07:44 AM
Kim hunt wolfgangs Grand Rapids MI Wow where do I start I met my soul mate in this AMAZING restaurant over an order of bacon!!! I've worked for Wolfgang's for over five years, I love this place not only for my job that I love, but for my second family that I get to share my life with!!! awesome people come in, many are regulars that we get to know well!!! The food oh my where to start we have some very unique items on the menu, the Jerk chicken is to DIE for you get the sweet and the heat all in one dish!!!! Then the bread lady I think I died and gone to HEAVEN if you love peanut butter you must try it banana bread cooked liked French toast with bananas sliced on top with powdered sugar on top BEAUTIFUL right!!!! Then a side of PEANUT BUTTER life doesn't get better than this!!! ?????? Just to name my two favorites. What Wolfgangs has is really special, I'm proud to work here and serve my people great food!!! See you in the A.m. ?? 11/10/2014 11:04:44 PM
Mary Hair Inovations and Day Spa Coloma MI For over thirty years and several different hair styles , I've never had a bad hair day. The atmoshere is calming and professional. They listen and give caring service to all their costomers.They have a full range of services and excellent products.I would recommend them for any age and need. 11/10/2014 6:57:47 PM
Rachel Knofsky Outshiners Charlotte MI Every time I have been there everyone is always polite and greets you and they always do a great job on your car! :) 11/10/2014 5:58:12 PM
Stephanie applebees mt pleasant MI love them 11/10/2014 3:52:59 PM
Tonya Lee Outshiner Quick Lube and car wash Charlotte MI Fast and friendly service. Told me everything I needed to know about my vehicle. Would highly recommend Outshiner to all my family and friends. Excellent customer service!! 11/10/2014 1:37:13 PM
M.S.B GreenTree Cooperative Grocery Mount Pleasant MI Hidden away from the busier downtown Mount Peasant, lives GreenTree cooperative Grocery and it's been there for 40 odd years. It may not have the selections of Meijer and the prices of Walmart, but GreenTree has what matters. The staff is incredibly knowledgable and can help you find whatever you need whether it be gluten free, dairy free, allergen free, and more. The products are chosen carefully with no artificial colors, preservative, and other questionable ingredients. They have a massive amount of organic items too! Plus local produce, supplements and vitamins for everyone, and so much more. I always have friendly service with a smile. They remember my name each and every time. And best of all, they listen to what I'm saying, what I'm looking for, what I really what. The staff and managers are above and beyond wonderful every single day. If you've never been, Franklin and Mosher - you won't be disappointed. 11/10/2014 11:52:39 AM
Amada Lopez Volz Family Chiropractic Lansing MI I have been going to see Volz Family Chiropractic consistently for a little over a year now and have always been greeted with such friendliness every time I walk through the door, but what was surprising to me and everyone I tell this to, is the above and beyond extended care I received when Dr. Volz offered and went out of her way to come to my house to do a personal visit and adjustment on my new born baby girl just a couple of days after she was born because I was a little worried about her shoulder getting caught while being born. I have never heard of a chiropractor making a home visit with out expensive fees but not only was it complimentary, she made the trip to my house while being off on her own time while she was getting her family ready to go to Florida on a family trip! The fact that she put the chaos of packing her family up for their trip on hold to come to my house to visit me and my baby and adjust her meant the world to me that Dr. Volz took the time out of her extremely busy day! I will always remember her generosity and care for me and my family, she and her entire office are awesome people!! 11/10/2014 11:28:09 AM
Mary Wright lakeside Emporium Muskegon MI I'm so glad I found this candy store it's reminds me of the days I'd walk home from school we had our candy store near buy. I miss those days but I can always go the Lakeside and be greeted with smiles and help from the employees there. You can find your favorite candies and more there 11/10/2014 6:33:59 AM
Eileen vanhall Lakeside emporium Muskegon MI Great Lakeside location to satisfy a sweet craving when going to or from the beach. Near the Lake Express dock. Delicious fudge! Friendly staff. Love this store! 11/9/2014 1:10:27 PM
Eileen & Larry vanhall Getty street grill Muskegon MI We love enjoying breakfast at Getty street grill. Delicious food prepared the way you like it and generous portions. Friendly owner and staff. Your coffee cup never goes empty! 11/9/2014 1:02:10 PM
Sandy sirianni Bellabay realty muskegon MI Teddy Spaghetti's. Always great food. Our teenagers love to come here with us. 11/9/2014 11:48:50 AM
Rebecca Beach Galley Grill Stevensville MI We love to have breakfast at Galley Grill in Stevensville. We haven't been there for several months because my son had lost his job & we couldn't afford to go out to eat. He now has a job, & we were excited to be able to enjoy our favorite breakfast spot. The renovations since we were last there are fabulous! It's so much brighter, more cheery & inviting, & comfortable. The food was as good & plentiful as always! This place most certainly deserves an award for excellence in service, taste, & decor! 11/8/2014 8:41:57 PM
Dawn Baird Crows Nest Kalamazoo MI This place has excellent service and the food is beyond compare. It definitely deserves an award in my book. 11/8/2014 6:19:38 PM
Laura Hoekstra Tammingas Garage Grand Rapids MI When a dealer told me to get a replacement part for $145.00 I checked it out with Tammingas and they discovered the dealer had conjured a part that did not exist for my car. 11/8/2014 5:14:49 PM
Jim Family & Pediatric Eyecare Grand Rapids MI Always have had a great experience when dealing with Family & Pediatric Eyecare. Have been getting glasses there every year five years in a row now. Staff is friendly and very helpful. Normally, I just go in and Kim helps me with my frame selection. We pick out one or two frames that I like...then she goes above and beyond to look through her vendor catalogs to find me additional pairs. A couple days later I get a phone call and come back to 5 to 10 additional frames to choose from. They work well with my insurance and treat me like a person, not just a customer. Will always go back and refer to all my friends and family. 11/8/2014 4:21:13 PM
susie mae (gephart) hayes the jeffery richard dalon grand rapids MI I have had so much loss & pain in the last six years. I have gone to this salon and fealt so relaxed and pampered from the reception personnel, my stylist,also an introduction from the owner. I love Aveda products, hair & skin. I look forward to my Aveda tea,the wonderful defused lighting & quiet shampoo experience. Not to mention the scalp massage therapy with special oils prior to. I usually have a blowout & flatiron style that lasts one week. This has been great as I have injured my back & cannot bend to do this at home.i have actually cried while at the salon & it was not a big deal to explain because they know my story. I really want you all to know how much its meant to me. Plus my hair always has been fabulous. I have recently been married to a wonderful man in my life. We are beginning our happily ever after. By the way my hair looked beautiful at our wedding. My journey continues & I look forward to seeing all of you again at my next appointment at the Jeffery Richard salon. 11/8/2014 1:29:19 PM
Ron Morin Coney Land Muskegon MI I am the owner of Coney Land. We strive extremely hard everyday to provide outstanding customer service. We would love to have an opportunity to be recognized for it. Thank you. :) 11/8/2014 12:33:40 PM
Patty Reed Hair Innovations and Day Spa Coloma, MI If you want to feel good about yourself, after being totally pampered by this salon, you need to try these hair stylists. I have been very pleased with my stylist and new hair cut. Everyone is very upbeat and pleasant. My stylist will change my color and style anytime I come in and feel like something new. I like that flexibility in a stylist. If that style may not be right for me, she very politely advises me and she modifies the style to fit my face, etc. I love this place. 11/8/2014 11:11:29 AM
Linda Smoke The Diner Mt. Pleasant MI A group of friends and I having been eating breakfast on Saturdays at The Diner for many years. The food is excellent and the waitresses are some of the best I have ever had anywhere. We are usually waited on by Jennifer. She is friendly and very efficient. Our food is always served promptly and it comes out piping hot. 11/8/2014 10:29:17 AM
Robert Subrizi The Record Lounge Williamston MI The very best in customer service. Heather and crew are always willing to help with questions or special orders. Way to go The Record lounge. 11/7/2014 2:39:47 PM
Denise Simmons Goobers Bakery Muskegon MI I am a satisfied customer of Goobers Bakery.Not only does Goober serve delicious baked goods they show great customer service. They are also known for giving back to the community, which I am a proud recipient. " Team Goobers" Yeah!!. 11/7/2014 11:30:35 AM
D J Heaton Crows Nest Kalamazoo MI Crow's Nest represents all we look for in an enterprise. Venue is a restoration and rededication to new use of an old structure. Consistently terrific value for dollars spent in serving creative delicious food...w/service of equal character. 11/6/2014 2:43:38 PM
MonaLisa scott Pixie shepherd MI I love the pixie they are the friendly its people every time I go there never had a bad one yet and the food is great and service to all is great the blonde manger is always going the extra mile to speak and smile at everyone really refreshing to have that these days they could teach some of the other places how to treat customers love you all Mona Lisa scott 11/6/2014 2:02:17 PM
Judy Morey Red Mango Kalamazoo MI We live in Battle Creek, but drive to Kalamazoo for Red Mango!! Love this place…especially 'The Red Velvet flavor"!!! We need one in Battle Creek!! Very nice workers..pleasant & friendly..always a big help!! 11/6/2014 9:43:00 AM
diane clark Galley Grill Stevensville MI A great place to eat. You get a lot of food for the price, and it's good! Everyone that works there is really nice. 11/5/2014 10:06:21 AM
Jeanne hare Burlingame dairy dip wyoming MI The dairy dip is a great place in our community where folks gather all summer. The staff is friendly even when the lines are long and Tom is a great owner 11/4/2014 10:58:56 PM
Lois Buckner Handsome Henrys Grand Haven MI The owner of Handsome Henry is my grand son and the best cook in the entire family . He gets my vote. 11/4/2014 6:26:10 PM
Steve H Pixie Mount Pleasant MI LOVE, LOVE, LOVE this place! It is so fun and the people here make it the best. The employees interact with us and have fun! A girl named Rachel and her manager Terri made it so fun for us when we visited for dinner. I can honestly say I never thought we'd have that much fun! We will be back for the great food, fun spirited staff, and great music too! 11/4/2014 5:35:42 PM
Gloria Life Leadersjip Sullivan WI A friend I was visiting this summer took me there for lunch and it was fantastic! The food was excellent and a nice variety to choose from. The service was very, very good. Friendly, checked frequently to see how we were doing. It was also busy which to me indicates they are an excellent place to eat. 11/4/2014 4:46:39 PM
Julie Kipta Bigby's St. Joe MI Great coffee. Great staff & a cool atmosphere. The owner is an awesome man whom is a great humanitarian & never would neglect a moment to help someone 11/4/2014 9:24:14 AM
Chari Simons Dutton General Store Dutton MI Hi, my name is Chari Simons, I have been working part time for Kathy Warner owner of Dutton General Store for about 5 years. Kathy is always finding ways to give back every time someone comes into the store looking for donations for schools, business's , illness, deaths, she is right there to give in anyway she can. She works harder then anyone I know, Kathy also has a couple grand kids , one in which has been in and out of the hospital :( as for her employes , she makes each of us feel important and needed, she recognizes our strong points and focuses in on them. And most of all, when a customer walks in the door they are greeted high a very big HELLO and WELCOME!! She is loved by all!! I really do not believe I have ever seen her without a smile on her face, she and the store is an amazing place to be!!! I know Kathy would love a new sign for our store the one we have has been there forever!!! You see she has been the owner for 33 years, we tried to win a voting once in the Dutton township, however someone else in need won that one :( Please pick Dutton General Store to be the winner!!!!! They really do deserve it !!!! Thanks for reading 11/4/2014 8:45:17 AM
Bill freeland Pete Jorgensen Real Estate St. Joseph MI This note from John caused me to contemplate the essence of hard work and dedication necessary to succeed on a long term basis as an independent small business in America. The Hair Salon business is probably not the first to mind in the hard work category unless you consider standing in the same footprint for 40 years while bringing a smile to the face of customers that they take home and review in the mirror. Fran is that hardworking smile maker. 11/4/2014 6:57:31 AM
Emiy Harding's Friendly Market Portage MI The store manager is always helpful and friendly. Many of the store employees are friendly as well. It's nice to have a local store so close and customer oriented. 11/3/2014 9:31:10 PM
shirley Elizardo Wesco gas station and convience store Adrian MI My daughter goes there every day at least once a day for her fountain pop and she's been doing that for 16 she knows a lot about what the store has and don't have .but she just asks Dennis and he makes it right for her.she said there always nice and helpful. 11/3/2014 8:49:49 PM
Doug Lavigne Wesco gas station and convience store Adrian MI My story is that they are open 365 days a year.I go there once a day for my wife to get her fountain pop.cause believe me when they was updated the fountian pops hoses ect...we was to upset cause this is the place we go to.and Dennis is a great man its amazing how he can count your change back before the machine can tell him.its just a really nice place u get to know them by name.and lookforward to seeing the faces of the ppl you are use to!!! 11/3/2014 8:42:46 PM
sheri LaVigne Wesco gas station and convience store Adrian MI I go to wesco every day of the year for my Dr.pepper fountian pop and when I do get gas I go there to .cause thery there 365 days a year and the people that work there are great I like Dennis the best he's so nice and always helpful and he can tell ya how much change your gonna get back before the machine tell him.He's great at his the blond lady in there is great too.they all are and with my rewards awhile back I got my gas for about 2.00a gallon I was so happy. 11/3/2014 8:36:21 PM
Dave Fischer Mobile Grooming Clinton Twp MI I have had dealings with Wagon Tails Pet Resort twice in the past year and both times they have been way above my expectations. Both the owner and employees are to be congratulated on the way they conduct business. They are being highly recommended by me. 11/3/2014 6:55:05 PM
Teresa Keehbauch customer Mt. Pleasant MI The best breakfast burrito!!! Great friendly service!! 11/3/2014 3:47:03 PM
Robert Crow's Nest Kalamazoo MI Crow's Nest does a great breakfast every time I go in. Fresh food and frienly service. Highly recommend them to all. 11/3/2014 11:15:53 AM
Carolyn Madden Lakeside Emporium Muskegon MI This is one of our grandchildren's favorite stops when they are visiting in the summer. Lakeside Emporium creates beautiful gift boxes and ships to everyone on my elderly mother's Christmas list - effort free and loved by all who receive them! 11/3/2014 7:38:35 AM
Dorris zwart Getty street gril muskegon MI Friendly service good food, always feel welcomed 11/2/2014 3:02:35 PM
edwin zallman Getty street grill muskegon MI Good food and great service and great portion size.just a great place too eat! 11/2/2014 2:57:39 PM
Mark & Jamie Whitledge The Crow's Nest Kalamazoo MI When we slide into our chairs at The Crow's Nest in Kalamazoo, we get a warm,fuzzy feeling. The staff is always extremely friendly and attentive. They get to know their customers as opposed to "just waiting" on them. They really should win this award! 11/2/2014 7:57:54 AM
Amy Heyduck KALSEE Credit Union Kalamazoo MI I highly recommend KALSEE Credit Union. They do so much not only their members, but for the whole community. One example I would like to share is the fund raiser KALSEE did this year to raise money to purchase bullet proof vests for the K-9 police officer's dog partners. Not only did they raise money to purchase all the dogs brand new, light weight vests, but the set a Guiness Book world record. There staff is so friendly and helpful. It is obviously they truly care about their members and the people of Kalamazoo. This is only one example of how the credit union has gone above and beyond, are there are many more. 11/1/2014 11:44:44 AM
Pat Rebollar lanterns Grand Rapids MI I discovered Lanterns at ArtPrize last month. They had the most unique yarn bombed bike outside the shop, and I was fascinated. The owner, Steve, is such a friendly guy, and the baristas are all knowledgable about coffee, and engaging. Thanks for being a great neighborhood coffee shop!!! Pat Rebollar 11/1/2014 12:48:38 AM
Charlie &Vernita Miller Mr B's. Muskegon Ashley IN We are so familiar with the old Mr.B' s and now the new one. They are very friendly,an it is very homey.They give you a plate full of good food. You come out very satisfied.Best place to have a Great Breakfasts 10/31/2014 10:57:06 PM
Anthea Green Wolfgangs Grand Rapids MI You can get eggs anywhere. But you can't get the atmosphere, unique menu items and incredible staff just anywhere. You can only get those things at Wolfgang's. Many restaurants perfect an item, then rest on their laurels, satisfied that they "have arrived." But at Wolfgang's, they are constantly changing things, improving and doing whatever they can to make your dining experience better. Whenever I'm in Grand Rapids, I go to Wolfgang's! 10/31/2014 9:10:14 PM
Sue Park Wolfgangs Grand Rapids MI All the staff here is so great and just when you think they can't get any better, they opened their doors last night and fed 200 foster families for free. The staff all donated their time for a great cause. Way to go Wolfgang's. 10/31/2014 8:29:28 PM
Phil Bachinski Teddys Spaghetti Fruitport Township MI Friendly, super friendly service. Always accomodating. Love the great prices and the buy one get one spaghetti on Mondays. There staff and cooks, go above and beyond. to make you want to come back. Highly recommend there business 10/31/2014 8:20:18 PM
Phil Bachinski Goobers Bakery Muskegon MI Im new to the area, so always impressed with Helpful, friendly, service. Great bakery items, and great prices. I will always go back, because I love sweets and highly recommend there Bakery items 10/31/2014 8:16:45 PM
Tom Peterson GOMERY Muskegon MI Have been bringing my cars and trucks to GOMERY FOR YEARS. Top notch service and fixed right the first time. Completely trust GOMERY every time. 10/31/2014 3:39:14 PM
thomas james handsome henrys ;muskegoon MI we stop in to handsome henrys once or twice a week. we order wine and lunch from our favorite bartender, joanie. great fod , great service and conversation. 10/31/2014 1:31:14 PM
Mark Matzke Galley Grill St. Joseph/Stevensville MI Our group contains a bunch of retired teachers. We meet every Friday. For the last few years, we have met at Galley Grill. Kate meets us every Friday with a big smile and hot coffee! The service is great, the food is hot & very good, and they offer a "senior Menu" which is so important for all Seniors!! Come & join us, we handle most every topic! 10/31/2014 9:05:56 AM
Krissy Cafe Mosaic Benton Harbor MI This little gem has the best coffee in Southwest Michigan, not to mention the yummy sandwiches! The best part of this place is all the smiling faces you see when you are greeted walking through the door. Every single dollar spent there is being used for job training skills locally. People that would otherwise not be employable due to lack of education are given jobs here. 10/31/2014 7:25:37 AM
Jennifer Herbert E-Cig outlet muskegon MI Great place to work and shop! They got me off cigarettes and the service is great! 10/31/2014 12:05:13 AM
Brian Dewey Vredevoogd Heating and Cooling Grand Rapids MI I had great service from the time I called for the appointment till the time Scott and Keith taught me how to use my new system. It only took three days(from the time I called) for a complete upgraded system to be installed. I am a in home service tech in a very different field, this is how I hope my clients feel when I leave. Thanks again Vredevoogd Team!! Sincerely, Brian Dewey 10/30/2014 9:02:05 PM
Gidget Gluch Mitchell's gourmet deli & market shepherd MI Mitchell's has become a staple to our community, there business offers so many great items and always. provide excellent service. We are pleased to have them in our village and hope to have them for years to come. There pizza is the best for miles around. 10/30/2014 7:12:29 PM
Dan & Therese Domanchuk Teddy Spaghettis Muskegon MI Teddy Spaghettis is the Best Authentic Italian Restaurants anywhere. The food is outstanding. The employees are polite, friendly and very helpful. Ted Cerniglia is the owner of Teddy Spaghettis. Ted is a class act, great person and makes sure your experience at his restaurant is the best. The Cerniglia family are wonderful people. We love supporting them. People you need to check out Teddy Spaghettis if you have not. Its the best Italian Food you will experience. Big Food portions for the price. The decor layout inside is wonderful. Clean, comfortable setting. 10/30/2014 3:50:15 PM
Cas Grab-a-Cab LLC Mt. Pleasant MI Whenever I need a ride. I will always call Kim. She is the best cab service EVER! It's always clean and smells nice. She cares about me and all of my friends even when we're being stupid. Also she will return things if you forgot them in her cab. Unlike most of the cab services here. I left my wallet and she drove it to my apartment and got it back to me. I really appreciate Grab-a-Cab and I think it deserves to win! 10/30/2014 1:32:35 PM
dennis rorick hardings market portage MI i get a warm and friendly feeling everytime i enter and leave the store the employees are very caring and helpful the service is great and the saving are fantastic it is a gret place to shop 10/30/2014 8:22:23 AM
Chloe Conscious Collective Viening-Butler MI Every time I go in to Conscious Collective, I'm met with the most warm, friendly, welcoming atmosphere! Katrin and Erin are so kind and have such positive attitudes, and the store's overall energy reflects that. When I'm looking for something specific, they are always happy to make suggestions and spend some time brainstorming with me, and when I'm just looking around, they're very much available to give advice when I need. 10/30/2014 8:18:31 AM
Kathlean Liggett Hardings vicksburg MI Hardings in Osthemo is a wonderful place to work and all the nice customers that come in your shop there. 10/30/2014 7:37:08 AM
Kim Deaton kitten flower boutique grand rapids MI I went to Kitten Flower Boutique for a piercing and Zack, Kaitlin and Ashley were amazing! So professional and knowledgeable. My piercings healed well and I got some fabulous jewelry too. I would not think if going elsewhere for piercings! 10/29/2014 9:13:18 PM
Mel Hesselink Getty Street Grill Muskegon MI From the time Ron and Collin Veihl bought the Getty Street Grill, 15 years ago I have received a "welcome" greeting when I walked in and a "thanks for coming in" when leaving. Everyone receives EXCEPTIONAL SERVICE and GREAT FOOD and generous portions. I have been eating here daily for lunch as I said for 15 years and still look forward to it each and every day. The Getty Street Grill is a "MUST" go to place if you want to leave full and happy for a very reasonable price. 10/29/2014 5:59:50 PM
Helen Luce Vredevoogd Heating and Cooling Grand Rapids MI Vredevoogd Heating and Cooling Deserve this award. They have gone far beyond in their superior service to me, and I would like them to know how I feel. At about the time when My furnace had a crack in the flu I needed a new furnace after 16 years. They provided me with 4-portable space heaters to stay warm in the winter, and were able to Finance a new furnace and get it installed within 3-4 business days. They made a cold, and desperate situation.... into a warm and cozy place. They reminded of the belief: to treat your neighbors as you would want to be treated; and for that I want to say, Thank YOU!! Sincerely, Helen Luce 10/29/2014 3:57:33 PM
T Jeffrey Richard Salon Grand Rapids MI GO SEE BRE!!! She is a great stylist. Will definitely be back again to Jeffrey Richard Salon. Best service in West Michigan. 10/29/2014 3:04:37 PM
Lukas Evans Sweetspot Disc Golf Whitehall MI The best store around. Great servie!!! 10/29/2014 1:57:02 PM
Hope Mills The conscious collective consignment Grand Rapids MI This is such an amazing consignment store & I frequent many! The owners are so friendly , down to earth & are willing to give an honest opinion on style & home decor! The local vendors pieces are so unique and add that special flare! It's so nice & convenient to bring your items in to consign & you don't need an appointment! 10/29/2014 1:42:38 PM
Beth & Tim Flory Vredevoogd Heating & Cooling Ada MI Our furnace broke Christmas Eve 2013, a very cold winter in MI. My husband called Vredevoogd Heating & Cooling on Christmas Eve and left a message, we expected a call on 12/26. On CHRISTMAS DAY we received a call and a technician put a new furnace in on the 26th. We were very happy and much warmer! 10/29/2014 1:09:13 PM
Beverly McDonald AutoMasters Grand Rapids MI I moved to GR 16 years ago and needed to find an auto mechanics shop where I would receive excellent service and not be taken advantage of. Auto Masters has been all that I hoped for and more. I recommend their shop to all my female friends (and guys, too) needing a garage they can trust to give quality work at a fair price. 10/29/2014 11:49:44 AM
Suzanne Anderson Barn Door Mt. Pleasant MI I found them on Yelp wen I recently visited the casino. They are a bit of a drive from town, but well worth it! The owner waited on us that night and, although they were slammed, she took the time to make us feel like a regular. Great beer choices; lots of michigan beers! And amazing food! 10/29/2014 11:29:21 AM
Connie Cochenour Vredevoogd heating and cooling Grand Rapids MI I have been with this company for years and they have to be the most respected people I have ever meet.. They are so perfessional and they make you family.. Because anyone who cares this much about there custmers and there well being has to be family... Every time they come I have fresh cookies for the service men.. I would not trade them for no one else...They are the Best.!!!!! 10/29/2014 11:24:12 AM
Elizabeth Manning Volz Family Chiropractic Lansing MI Dr. Volz is passionate about the importance and benefits of Chiropractic care. She loves her patients and wants to help care for them. Every year she goes out of her way to do special things, like a movie at Celebration Cinemas for the kids and a Halloween party, for her patients. On a personal note, one Saturday I injured my neck causing an enormous amount of pain. After waiting a few hours I couldn't take the pain any longer so I call Dr. Volz. She stopped what she had going on with her personal life and met me at her office. Dr. Volz with her skills went ABOVE an BEYOND the call of duty and helped me with my messed up neck. You rock Dr. Volz!! 10/29/2014 11:14:56 AM
Karen Krieger Volz Family Chiropractic Portland MI This is my Chiropractor and Hero! She has saved me from potential surgery at the base of my brain. I have Trigeminal Neuralgia (…/…/basics/definition/con-20043802) which medication was not helping at all. The pain was excruciating and dilating. After learning that some cases of TN can be treated through chiropractic adjustments my daughter Cindy Wright suggested Volz Family Chiropractic. I am now pain free without medication and surgery! I am so grateful for what they have done for me that I cannot sing their praises loud enough or often enough. Volz Family Chiropractic you have my vote! 10/29/2014 11:09:10 AM
William Brumit Vredevoogd Grandville MI I love their service, they always do it right the first time. They never leave a mess. Have a great service plan. Very friendly people to deal with. I will be a customer forever. 10/29/2014 10:48:49 AM
Randal Dame Wesco Muskegon MI I would like to thank Wesco for providing me with the best service possible every time I come into their stores. It does not matter which one I visit they are always cheerful and smiling at the customers and giving great service. They also have plenty of people on to make the service much more appreciated by not having to wait in long lines like other gas stations or businesses.Cashiers always remind me of my rewards card to use it and keep me smiling. I will keep coming back because of the smiles, service and courtesy of the employees. Thank You! 10/29/2014 9:55:03 AM
Jessica mox Nothwoods pet care center Mount pleasant MI Always willing to answer the most minimal questions. The staff all work in concert to provide caring support of pet family members. They all appreciate that our pets are family members to us. 10/28/2014 9:15:29 PM
Linda Brauker Wag n Tails Pet Resort LANSING MI I have boarded my pets here in the past and recently had one of my dogs groomed here. I didn't realize they were a grooming salon as well until I was about to try a new groomer closer to home. That one didn't pan out. Upon googling pet groomers, I came across Wag n Tails. They got me right in for an early appt. that day and did a phenomenal job. Thank you goes out to them for their fantastic service! 10/21/2014 5:19:55 PM
Aaron Elias Bound for Freedom Stevensville MI Bound for Freedom Is a wonderful little store in Downtown St.JOE that is making a huge impact on the community and the World. A large percentage of the revenue generated from the products sold at their shop goes to helping people get out of everything from extreme poverty to human trafficking. Places all over the world including our own city of Detroit. Its run by a wonderful husband and wife Duo who not only run the store but are leaders in a local Youth Group. 10/20/2014 8:51:20 PM
Patricia Strefling Patricia Strefling, Author Niles MI I found about about Bound For Freedom at a local meeting about Sexual Trafficking in our County. Made my first visit, took three of my books that covered this issue via fictional story and donated to sell for profit. I love this store already. Finally someone in our area is working hard, paying rent and using their lives to help others. Don't you know I'm telling my friends. And plan to donate more books to help them help others. That takes commitment! And I'm grateful they are doing what they do.We need more stores like this! 10/19/2014 10:19:21 AM
Emma Bruin N/A Benton Harbor MI I have been coming to Dr.Kaseworm for over twenty years. I always tell others that Professional Hearing Services offers excellent care when it comes to hearing loss.The staff is very professional and helpful. 10/16/2014 9:25:06 PM
Waneta Harris Professional Hearing Services St. Joseph MI Best services I've seen anywhere. 10/8/2014 9:00:58 PM
Dr. Theadore (Ted) J. Chamberlain Professional Hearing Services St. Joseph MI Whenever I encounter someone with hearing difficulties, I always ask if they have been to see Dr. Gyl Kaseworm. If not, I tell them they may find "help" for less money (THE REST), but they'll be sorry if they don't contact THE BEST----which is, of course, Professional Hearing Services! I have rarely encountered a company which offers better products and/or better service; and, it's all done with a flair: smiles, coffee, decor, cookies! Plus, there's even a "missionary" spirit for helping others both abroad and at home. Our community is better because of Gyl and her excellent colleagues--even David! If this organization does not deserve the Celebrated Service Award, I have no idea which one would. 10/1/2014 8:00:40 PM
Julie Ridenour Professional hearing services Saint Joseph MI This place cares about me! Coffee cookies and popcorn all the time! Free hearing aid batteries, loaner aids if necessary, and a cheerful and helpful staff! Dr Jyl and team rock! 9/30/2014 6:39:18 PM
John Phillips retired coloma MI My hearing aid wasn't fulffilling my needs. Professional Hearing in St. Joseph,MI's Dr Terry mcilvane, and senior support Persian, Cindy, suggested Starkey Halo controlled and adjusted with iPhone/iPodtouch. I tried them and was amazed at the increase in clarity and overall hearing. I ordered them at a very competive price and am pleased at my ability and desire to be a part of the crowd, and understanding the conversation! Cindy was seriously involved on several situations involving connectivity with the iPod Touch controller. Her knowledge is wide and deep. She reacted urgently, as she inherently understood, my needs. Thank you, Cindy, and Dr. Terry. Fresh cookies daily made by a staff member. All is right here; give them a try. John 9/27/2014 8:52:03 PM
L.A.Pearson Professional Hearing Services Bloomingdale MI I came into Professional Hearing Services for my first "hearing test". I knew my hearing was not what it should be. I was constantly asking people to repeat themselves in our conversations. Tony Meyer evaluated my hearing needs and was patient and put me at ease. He is very knowledgeable . My aids fit well and are comfortable and I can Hear! The staff could not be more friendly and helpful. The whole office areas are so relaxing and don't have that "sterile" atmosphere.Very Pleasant ! I am very glad I choose Professional Hearing Services and would recommend them to family and friends. 9/24/2014 8:35:52 PM
Reginold A. Eighme Retired Berrien Springs MI Professional Hearing Services is what the name implies. Very professional in how they handled my hearing needs. Very friendly, and knowledgeable People. I am very satisfied with how they helped me understand my need for hearing aids, they fit and work well. 9/23/2014 3:42:33 PM
Rich Sullivan Professional Hearing Services Harbert MI I have had the privilege of being a patient of Dr. Kasewurm for about 20 years. The words in the name of her business says it all: PROFESSIONAL and SERVICES. Dr. Gyl and her staff exemplify what I call a servant's heart and a servant's attitude. When I come in to that office I am treated as if I am an important family member. The attention to detail has always been very professional. In addition, it is also many of the "little things" that they do to go above and beyond. Things like, fresh cookies, beverages, and Dave Kasewurm's "secret" homemade popcorn popped right on location. so great books and magazines throughout the office attesting to the history and beauty of our community in southwest Michigan. Dr Kasewurm is committed to giving back to the community. She and her husband Dave and the staff have given much of their time and resources to organizations such as Harbor Habitat for Humanity and have taken part in missions trips to help fit those less fortunate with hearing aids and hearing tests. Finally, Professional Hearing Services goes above and beyond in helping each patient obtain affordable hearing aids. I am so thankful for their services and I highly recommend them and refere them to my friends and family. 9/22/2014 6:46:56 PM
Doris Ashley Retired Cassopolis MI I had hearing aids for a few years before going to Professional Hearing, that is when they worked. They have equiptment and knowledge that I had never seen before..I have probably had all of the techs and they are all wonderful..They have kept me hearing well for years..Dr Gyl is also tops. Don't miss their interior decorating. They are all professional and that includes the little dog that you see folling Dr. Gyl around. 9/13/2014 11:17:42 PM
Marilyn Mann Retired teacher Buchanan MI Whenever I go to Professional Hearing I get quality service in a timely fashion. I went there on Thursday, without an appointment, because I was experiencing a decrease in hearing. I knew it was not the hearing aids as they were working just fine. Dee Dee ran some tests and examined my ears for wax build-up, hearing capability, etc. She was able to rule out many reasons and also could pinpoint what might be the cause which could be allergies. I was grateful for the prompt and courteous service by the staff at Professional Hearing. 9/13/2014 5:27:33 PM
Lorraine L Ziebart Retired Secretary Nuclear Regulatory Com. St. Joseph MI Because I have one ear that has a very small opening, it was hard to fine the right size for my hearing aid to be put in and to stay in. Dr. Gyl took much time to find the perfect instrument. Gyl and her staff is always willing to help and fix, if necessary the hearing aids that are so important to Seniors. I never have to worry about my hearing aids, because their service is top notch. I highly recommend their staff for this award. 9/13/2014 11:15:32 AM
Ken Zandarski Professional Hearing Services Benton Harbor MI I want to commend Professional Hearing for their great service. They make you feel like family from the time you walk in the door. I know I can go down to the office whenever I need help with either a cleaning of my hearing aids, batteries, or just to get them checked. The homey enviroment that Dr. Gyl and her staff provide make you almost for get that it's a doctors office. Dr. Gyl is highly proficent in helping you get the best hearing that you can possibly get from hearing aids. I'm in total awe as to how great my hearing aids are, and how Dr. Gyl offers the state of the art hearing aids. Definiately not like Grandpa use to have! 9/12/2014 6:56:54 PM
Sheri Kesterke Village of Berrien Springs Berrien Springs MI It is a joy and pleasure to go to Professional Hearing Services. The staff have become my friends with their caring attitudes and interest in not only my hearing needs, but my family and personal life. Dr. Gyl has been taking care of my hearing needs for as long as I can remember. She is highly professional and in all these years has never let me down in making sure I can hear to the best of the current industries instruments capacity. If my aides are not working correctly I know I can run into their office and have them checked out immediately, and usually fixed without charge. They make each and every patient comfortable with coffee/tea and snack refreshments. Adorable tables with newspapers and magazines, even a movie or TV are available to keep us comfortable. But most of all, as a municipal clerk where taking minutes and hearing motions is very important, I must be able to hear. Thank goodness I found Dr. Gyl and her staff years ago, after going to other "professionals", I located a business that I can feel at home in, confident that my needs are being taken care of, and never feel like I am not important to them. Thank you to the complete staff at Professional Hearing Service! They definitely deserve to receive the Celebrated Service Award! 9/12/2014 9:37:49 AM
Bill Johnson Retired Corporate Exec. Saint Joseph MI My visits to Professional Hearing Service always exceed expectations. Highly competent, always professional, genuinely friendly and with truly exquisite customer service. Clearly a "Best in Class" business with multiple national and international recognition awards that more than support my personal admiration of this firm, it's leadership, staff and delightful business model. 9/12/2014 1:18:22 AM
Sue Spitler Professional Hearing Services Michigan City IN I look forward to going to Professional Hearing Services. Love the friendly staff, the "at-home" comfortable feeling of the office---and of course the selection of coffees/teas, cookies, and popcorn are an added bonus! I've found my visits are handled competently, I've never had to wait for an appointment. My hearing aids have the most updated technology, free checking/cleaning and free batteries are much appreciated. I've recommended Professional Hearing Services to many of my friends. 9/11/2014 9:43:15 PM
Bob Flippo Retired Info. Systems Supervisor St. Joseph MI After working for 34 years in data processing, I had no idea how bad my hearing was. When I had to turn down the TV all the time and always asking for conversations to be repeated, I knew there was a real problem. From the baseline set by Dr.Gyl shortly after retiring, she identified my problem and provided various instruments until the best ones were prescribed for me. When I've had to go in for cleanings or to make repairs (turns out your not supposed to wear them in the shower) Prof Hearing has cheerfully provided the services I've needed. After all those years in noisy computer rooms and loud manufacturing plants they've been able to save my hearing. It simply makes everyday life more bearable, more normal for me. 9/11/2014 8:38:58 PM
Marge DuVernnay Retired teacher Coloma MI After living with several aging people who denied their hearing difficulties, I asked my family doctor about my hearing. I was advised to have a ENT test me. I did and was told that Dr. Kasewurn at Professional Hearing would be the place to get fitted with aids. I am thankful for that reccommendation as I found that understanding conversation and lectures much easier with hearing aids. Her office has a very welcoming atmosphere and attention is available whenever I need it. 9/11/2014 7:42:30 PM
Doug Conran Professonial Hearing Services Benton Harbor MI My hearing loss appears to be hereditary. Both my grandfathers has hearing loss. My dad and all his siblings also had the problem. Unfortunately my son is having problems at age 55. Dr. Kasewurm has been a great help to me in selecting the correct hearing device for my problem. The office staff is very friendly and offer great service including the cookies and coffee, and of course a TV and newspapers for entertainment while waiting for ones appointment. 9/11/2014 7:39:45 PM
Arlene Conran Professional Hearings Services Benton Harbor MI I was diagnosed with Meniere's Disease with vertigo few years ago. I lost most of the hearing in my left ear and just a little in my right ear. Dr.Kasewurm fit me with hearing aids and now I can hear pretty good. The staff is always very friendly and helpful. They have coffee, cookies, popcorn and movies and all the comforts of home. They supply patients with batteries for their hearing aids. They are truly client oriented and very eligible for the Celebrated Services Award. 9/11/2014 7:27:21 PM
Bruce Babienco Retired Berrien Springs MI I changed to Dr. Kasewurm's Professional Hearing Services because my previous hearing service were not meeting my needs. I am totally satisfied with Dr. Kasewurm's services and its a joy to go to my appointments. The friendly staff, their ability to care for my hearing needs, the unique office atmosphere,where you can read the daily newspaper, watch a tv program or enjoy cookies and popcorn makes an appointment seem like a visit to a friends home. The best results is now my hearing aids are a blessing as I can clearly hear again and understand what people are saying. I highly recommend their services to anyone who needs to care for their hearing problems. They are trully and fully eligible for the Celebrated Services Award. 9/11/2014 4:28:43 PM
Larry Kramp Retired St. Joseph MI I worked for 41 years in Metal Stamping. Dr. Gyl told me many times over the years to wear my hearing protection. I was pretty lax at doing that. When I retired two years ago my wife told me to get my hearing checked because I wasn't hearing her most of the time. I had my hearing checked and received aids soon after. The next morning as I was having coffee on the back deck I actually heard the birds singing which hadn't happened in years. It also made my wife happy as she found out I wasn't just ignoring her when she talked. The personal service I get from Professional Hearing is outstanding. All the staff are friendly and greet everyone with smiling faces. It isn't just the cookies why I enjoy going back for checkups. 9/11/2014 4:12:20 PM
Jerri Mott retired Lawrence MI I knew I had lost a little of my hearing but didn't realize how much till Dr, Kasewurm checked me. I hear everything now! It's actually fun to go for an appointment. The staff is so friendly and helpful, the atmosphere of the office and Dr. Kasewurm is the best. I highly recommend Professional Hearing Services for the Celebrated Service Award. 9/11/2014 3:02:38 PM
Wilbur Lynam Retired South Haven MI I have been a client of Professional Hearing and Dr. Gyl Kaseworm for more than twenty years. I have seen them advance from a small office outside St. Joseph, MI. to their present beautiful and modern facility. In all those years I have been treated with the greatest care and have always been pleased with the service. After this length of time I feel qualified to recommend Professional Hearing Services for the Celebrated Services Award. Dr. Gyl and all of her personnel are among the finest professionals I have ever met or dealt with. 9/11/2014 3:01:18 PM
Clarence Mott retired Lawrence MI I could "hear", just not understand. With playing music and being a tanker in the Army, I had lost 50% of my hearing. Dr. Kasewurm fixed that quickly. I had to get used to hearing myself walk, chew my food and things like birds singing. It opened up the world to me again. Dr. Kasewurm and her entire staff are wonderful. It couldn't be a better experience. I endorse Dr. Kasewurm and Professional Hearing Services for the Celebrated Service Award. 9/11/2014 2:56:46 PM
Patricia Worick Professional Hearing Services St. Joseph MI I began going to Dr. Kasewurm when she was the only audiologist in the area. I have always appreciated her warm personality; her dedication to provide the latest and best for her clients; her wonderful staff. I have always been pleased with the hearing aids I have chosen, and really enjoy my latest ones which work with my Iphone. It is a pleasure to recommend Professional Hearing Services for the Celebrated Services Award. I don't know of any other office where I do business that is as warm, friendly, knowledgeable, and helpful as this one is. 9/11/2014 2:15:47 PM
Pastor Ron Freier Pastor Ronald Freier St. Joseph MI Ten years ago during my first appointment with Dr. Kasewurm at Professional Hearing my hearing loss was diagnosed at 20%. Immediately Dr. Kasewurm and her staff fitted me with a hearing device that solved the problem, bringing my hearing ability up to speed. Each year testing determined that my hearing ability was becoming less and less until today my hearing loss is at 70%. However, Dr. Kasewurm and her staff continue to bring my hearing ability to a comfortable level. The staff at Professional Hearing has always treated me with efficiency and kindness, solved any immediate problem and sending me home with a smile and warm cookie. I have, and I will continue to recommend Professional Hearing to everyone I know who has a hearing disability. On a scale from one to ten I give Professional Hearing a fifteen for the Celebrated Service Award. 9/11/2014 10:32:32 AM
Gayle Bassett Dr. Kasewurm Professional Hearing Service Dowagiac MI I began seeing Dr. Kasewurm about 10 years ago. I responded to an ad for testing hearing aids. While I didn't qualify for that, she did find that I was quite deficient in my hearing, especially in my left ear. I wasn't surprised as I had two tubes in that ear growing up and many, many ear infections. Once I began wearing my aid, it was a different world for me! I could hear what people were saying from across the room and found I wasn't saying "sorry" or "what" nearly as much. I still need people to speak TO me, but I catch a lot more than I ever did. I also have an aid for my right ear that I wear on occassion for meetings or in loud, busy locations. I attend a lot of meetings, many of which I am responsible for taking notes. I no longer fear missing information. I also work in a retail job and this is a noisy atmosphere. I now can hear my customers better and I do a lot less requesting they repeat their questions/information. Dr. Kasewurm and her staff are nothing but professional and helpful. They take time to answer all your questions and always get you in to see a technician if you have any problems. They keep up on the latest technology and make sure their patients are aware of what is available that may help them. Dr. Terry is awesome. She spent a lot of one-on-one time with me when fitting me for my last pair to make sure they were set they way I wanted them. Dr. Gyl Kasewurm and her staff are more than deserving of your recognition and award. 9/11/2014 10:04:02 AM
Dorothy Hildebrand DrKasewurm's Professional Hearing Servicer Berrien Springs MI In the 20 years since I retired from the teaching profession, my ability to hear decreased considerably as I aged. It became hard to participate in a conversation when out to dinner because of the peripheral noise in a restaurant, and it was hard to follow the sermons at church or the speakers at local governmental meetings. It was even hard to understand simple conversations with my family and friends. Lucky for me, I found Dr. Gyl's Professional Hearing Services. Dr. Gyl, Dr. Terry and their entire staff were always on top of the latest technological advances in hearing devices so that my hearing aids could be upgraded to meet my increasing needs for greater hearing assistance. An example would be my present aids which include a remote controller to adjust the volume in any face to face situation, a Mini Mic which is useful for group situations,and a TV feature which allows me to hear TV directly in my ear even if I mute the volume to others. This was a life-saver for me when I was hospitalized for almost three months in 2013-2014. During the long days and even longer nights I could have TV at my needed volume, if desired, but no one else in my room or on my hospital floor was disturbed. I could also increase the volume, if needed, in dealing with doctors, therapists and nursing staff. Professional Hearing also helped me get the batteries I needed while hospitalized. As valuable as these technological features are, it is my opinion that the most valuable asset Professional Hearing provides is their caring relationships. Their collective services far exceed any other business or medical associations I have experienced. I do hope that the selection committee will look favorably on this nomination of Dr. Gyl's Professional Hearing Services for your Award, for they have truly earned this distinction. 9/8/2014 3:39:29 PM
Andrea K Wilson Professional Hearing Services St Joseph MI My Godmother and aunt, who was in beginning stages of dementia, and, was in need of hearing aid assistance from Professional Hearing Services, in St Joseph, MI. While there, I was asked by my Godmother, " Why don't you get your hearing checked?" So, I did. After the evaluation it was apparent I also needed hearing aid assistance. So, I purchased a fashion statement pair of 'leopard' hearing devices! Gyl Kasewurm, owner of Professional Hearing, was delighted by my acceptance and enthusiastically appreciated my attitude! I have dealt with many of her staff members, over the last few years and they are all wonderful in customer service and it's obvious Gyl treats them with respect and dignity. The atmosphere, at this location, is friendly and joyful! It's a pleasure doing business with them! 9/6/2014 9:28:04 AM
Paul Nickels Professional Hearing Services Coloma MI I have utilized Dr. Gyl Kasewurm's services long before she became a doctor. Even in the beginning, when she worked out of another doctor's office, her professionalism and common sense helped me adapt to wearing hearing aids with little problem. Her newest facility is fantastic. I have never had to wait more than a few minutes for an appointment or even as a walk-in patient for an adjustment. Her staff is well trained and very friendly. I would recommend her business to anyone with a hearing problem, and have several times. 9/2/2014 11:19:34 AM
Frances Klees Dr. Kasewurm's Professional Hearing Services Dowagiac MI I read Professional Hearing Services ad and made an appt. for a free hearing test as I could hardly understand what was being said anymore, Their friendly greetings by all made you feel you were in good hands, no long waiting period for the appointment nor for the hearing ads which immediately helped me to hear and get back into being social again. They respond immediately to your problem and fix it. You walk into a most friendly waiting area, greeted by a friendly staff, fresh coffee and cookies and no long waiting for your appointment, always on time, need batteries we will send them today. Latest technology and they know their product, I highly recommend them to all. 8/28/2014 11:16:40 AM
Beverly Stover Dr Kasewurm's Professional Hearing Services Berrien Springs MI Professional Hearing Services is the best! About 11 years ago I received an invitation in the mail from Professional Hearing Services, to make an appointment for hearing loss at no charge. I was aware that I had a difficult time hearing, so I called for my appointment. Dr Kasewurm's Professional Hearing Service rolls out the Red Carpet for You! From the moment you arrive at their door. You are greeted cordially with smiling faces to assist you, in a warm and attractive environment. Hospitality is at it's finest. I am so pleased with my most recent hearing aids. I can actually hear the splash of water coming from my faucet; fallen leaves skipping over the ground; and experience the sweet sounds of chirping birds. Putting glasses on our face to see, is fashionable. My advice is project ourselves to hear, with Dr. Gyl Kasewurm's Professional Hearing Services! Life is profound, when you can hear. 8/25/2014 4:17:21 PM
Dick Kelley Professional Hearing Services Covert MI Always very professional service and the entire staff is GREAT !! Almost always as a walk-in only a few minutes to get taken care of. Appointments are always prompt. Dr. Gyl explains the aids fully so there is never a question about the aids. 8/25/2014 12:42:16 PM
Cecil Jorgensen Dr. Kasewurm's Professional Hearing Services St. Joseph MI I like how I never have to wait long, always good service, will send batteries if you run out on vacation. I needed my hearing aid repaired so I sent it in and they sent a loaner hearing aid for me to use while mine was being repaired. Always friendly staff. 8/22/2014 10:30:55 AM
Marilyn Mann Professional Hearing Services St. Joseph MI I started going to Professional Hearing about 20 years ago. I am a retired teacher and my hearing greatly affected my ability to teach in the classroom. I started with one and then went to two aids. I have experienced a lot of frustration over the years with my hearing and they have come to the rescue. I feel that Gyl and her staff are extremely professional in every way. They are personable and know what they are doing. I can go in on a moment's notice and receive help. I like the fact that they are trained in the latest hearing technology as I am always looking for the best I can get from my aides. The office complex is a joy to enter with its spaciousness and décor. I feel blessed to have such a fine service available so close by. I will be going here for the duration. 8/22/2014 8:36:17 AM
Bill Johnson St. Joseph MI Absolutely the best technically, service wise and professionally. A "beyond expectations" experience....every visit! 8/20/2014 10:51:33 PM
Dolores Cormier Professional Hearing Services Bridgman MI My Dad, Leo Cormier was 100 years old living in an assisted living facility. Professional Hearing Services made an after hours house call driving 12 miles one way to the facility to help Leo with hearing aids. I was very impressed with the personalized service and since then have received hearing aids from Professional Hearing Services myself. Their services and professionalism is top-notch and they follow up to assure that you are satisfied with the results you receive from the hearing aids provided. I know when other members of my family need hearing aids they will also rely on Professional Hearing Services knowing that they will receive quality service and care. 8/20/2014 4:49:06 PM
Lew Burchard Professional Hearing service St. Joseph MI Professional Hearing Services does an outstanding job of providing services for the hearing impaired! All the people are prefessional, courteous, kind, and helpful. The office provides truly exceptional service along with the very best hearing equipment. We always look forward to going to their office for service, consultation, or other assistance! They do a fantastic job! 8/20/2014 4:41:02 PM
Grover Loggains Professional Hearing Services St. Joseph MI I'm extremely happy with my new hearing aids. The service at Professional hearing is exceptional! 8/20/2014 1:00:25 PM
William C. Nielsen Harbinger Financial Group Niles MI I was the typical poor hearing male. "I wasn't paying attention, you talk too soft, your head was turned away from me, etc. I had received a number the flyers offering a free hearing test from a place in St. Joseph , Michigan. So I decided to get the test to shut up and show the people complaining about my hearing! Well, Dr. Kasewurm new exactly how to work with me and they were right, I had major hearing loss. That day I ordered the hearing aids I needed and today I can hear the soft sounds of my baby grandchildren that I was and would have missed. Thank you Dr. Kasewurm and the team at Professional Hearing Services for the GREAT SERVICE when ever needed and giving me back the most important part of my life, the hearing that I didn't realize I had lost! 8/20/2014 10:19:13 AM
Clarence Mott Retired Lawrence MI I could "hear" but not understand. Dr, K fixed that. I know hear everything I've been missing. Thank you Dr. K. It's a very nice experience in the office. The staff is wonderful! 8/20/2014 9:29:21 AM
Stanley Andrews University Berrien Springs MI My story begins with a conversation between myself and a colleague who uses hearing aids. I mentioned that I needed to upgrade mine and he immediately drew out a reference card from Professional Hearing Services in St. Joseph. His positive words and expression motivated me to call for an appointment. The process was positive. I was treated cheerfully, kindly and with professionalism. "Tony" treated me like a friend and though I, too, am a "Dr." no titles added an air relational quality that makes me look forward to my appointments. PHS is a great place to hear:-). 8/20/2014 9:12:02 AM
Charles J. Arens Retired Coloma MI Prior to moving to Michigan, I had hearing aids from another provider located in another state. In contrast to my previous experience, I have found Dr. Kasewurm's Professional Hearing Services to be very professional. Furthermore, the staff is always willing to take care of my problems in a timely manner. I am glad I found this wonderful facility. 8/19/2014 10:20:09 PM
Bill Marohn Retired St. Joseph MI From the moment you walk in the door you know this place is special. The people are friendly and the service is great. If you need a repair it is usually taken care of on the spot. I can't imagine going any place else for my hearing needs. 8/19/2014 9:57:23 PM
Mary Beth Sanborn na St.Joseph MI This business hs been so supportive for yers. Always generous with batteries and ever available as a walk in to clean ears and aids so I have the most comfort. 8/19/2014 8:47:12 PM
Wendell Cole Retired Berrien Springs MI I started weari8ng hearing aids in 1978. My hearing got progressively worse and I kept needing aids with more power. I am now to the point that when I shave in the morning I only hear the shaver when it is right next to my "good" ear. The other ear is just about worthless. I have been going to Pro Hearing for about ten years now. Their service in the absolute best. They care about you. About four or five years ago I got a "loop" from them that allows me to hear TV with the TV volume turned completely down. This is great because my wife does not understand my passion for pro football and this enables me to have the volume at a level that she cannot hear (volume turned completely down) and I understand everything. 8/19/2014 5:30:35 PM
J.C. Anderson Whirlpool (Retired) Stevensville MI When you realize that you are not hearing as accurately as you should, you start to think about hearing aids. Then you must get over the self-counsciousness that you feel when you start to think about wearing a hearing aid. I decided to take the first step and have my hearing professionally tested at Dr. Kasewurm's Professional Hearing Services. The test confirmed the need for aids in both ears. After purchasing the aids in a very professional manner, I still was not over the self-counsciousness and soon stoped wearing the aids. Gyl, being the personality she is, tactfully asked me one day if I was wearing the aids and I said no and explained why. This led to another visit and the use of the "over the ear" aid versus my initial "in the ear" aid and I became very comfortable wearing the hearing aids and being reacquainted to the world that I had been missing. The service is top notch and all I have to do is call or email and my problem is a long way toward being corrected. For example, in March we were on vacation in Equador and my aids stopped working. I emailed Gyl and within 90 minutes (on a Saturday) she had emailed me back with what to do to get them working. This is only one of several examples that I could share regarding the great service and professionalism that I have experienced dealing with Professional Hearing. The office staff is great and make you feel very comfortable as you enter the office. 8/19/2014 2:42:08 PM
Jim VanZant Dr. Kasewurm's Professional Hearing Services St Joseph MI When I finally admitted to myself that I had a some hearing loss, I went to several places for tests on my hearing and information on hearing instruments. I drove 45 minutes from South Bend IN to Pro Hearing Services in St Joe Michigan to see Dr. Terry. Compared to the other so called hearing centers, nothing but professionalism as soon as you enter their door. Precise and truthful information, top of the line and up to date testing equipment, and no pressure to buy. Myself and a friend both purchased hearing instruments from Professional Hearing Services a year and a half ago. EXCELLENT service after the sale with benefits no other hearing center came close to offering. Considering the service, hospitality, and perks, along with the fact that I can hear properly again, and reasonable hearing instrument pricing, I would NEVER go anywhere else, nor recommend anyone else other than Dr. Kasewurm's Professioonal Hearing Services located on Renaissance Drive in St. Joseph Michigan. Do yourself a favor, and at the least, check them out. 8/19/2014 1:40:53 PM
Wilbur Lynam Retired South Haven MI I have been treated successfully by Dr. Gyl and her very competent staff for over twenty years and can only say that I have always been very pleased with the fine treatment and services received. I have always recommended Professional Hearing to all of my friends and will continue to do so. 8/19/2014 11:54:21 AM
Lauren B Gast Professional Hearing Services Saint Joseph MI Today I'm receiving my second set of hearing instruments from Dr. Kasewurm. As Always, she and her staff have made me extremely delighted that I've made the decision to purchase my aids in this office. Everyone here is professional and understanding toward patients like myself who have had many years of struggling with hearing loss. Thank you Dr. Gyl and staff. 8/18/2014 9:51:31 AM
Ashley Young Clyde Park Veterinary Clinic Grand Rapids MI Not only does Clyde Park Vet provide exceptional care and services to pet owners in and around Grand Rapids (at a very reasonable rate), but they go above and beyond to care for sick or injured strays. I have seen countless times Dr. Jen take in a cat that needs her help, with or without donations or payments from those who find these little babes on the street. She is the founder of both Crash's Landing and Big Sid's Sanctuary and continues to be a wonderful caregiver to those cats who are yet to find permanent homes. She takes one step further and cares for these cats at her own home while they need close supervision and are making the transition to Crash's or Sid's. I have never met a person so caring and generous as Dr. Jen. I have never been to a vet so welcoming and outstanding as Clyde Part Vet. And I have never felt such gratitude to have people like these in my life, even if I only visit them annually for my own pets. They deserve recognition of any and all kind! 8/5/2014 6:53:45 PM
Lisa H-H The Conscious Collective Consignment Grand Rapids MI I "liked" this shop's FaceBook page and couldn't wait to check it put in person! I headed to 445 Bridge St NW and loved it! Everything is nicely organized and the cashier was awesome! I was allowed to look around at my own pace & when she noticed I had a few items tucked on my arm, offered to put them in a dressing room for me. She continued to be pleasant with conversation and I heard her refer a phone call we to another consignment shop to find the vintage style that caller was seeking. We even had a shared laugh about a particular song that played on the station tuned in. I gave Katiana a C!Service tag because she made me feel welcome and she was just being real and genuine! I can't wait to go back & bring a friend to enjoy some quality consignment shopping! 8/2/2014 7:24:37 PM
Jake Zerrenner Topps Trade Center Benton Harbor MI Jordan and Jay were helping me out when I was trying to find a specific video game and eventually they found a lone copy in one of the piles of games that are had waiting to go out front to get sold on the floor. EVERY time I go in they always take time to greet me and usually go above and beyond if i'm searching for some game from my childhood that i just have to play. They make me feel right at home whenever i go. Some of the friendly people i have ever met. 7/30/2014 10:03:34 PM
Jake Zerrenner The Buck Saint Joseph MI I went to The Buck downtown today, Hannah was our waitress. She did a fantasic job, checked on us often and even assisted me to picking out a drink and food! It was a bit busy there as we went around lunch time, i never felt like she didn't have time to help us out. She always had a smile on her face. 7/30/2014 9:57:41 PM
Josh Golden Sweet Sensations Holt MI I went to sweet sensations with late at night due to a flurry craving, and they were starting to close when I got there due to it being slow that night, and it was anxious I was holding them up , but they were very friendly and made sure I was taken care of and didn't complain or seem annoyed even a little. 7/10/2014 5:14:04 PM
Jimmy Hollenbeck Fast Eddie's Oil Change Mount Pleasant MI I needed an oil change, and the manager at Fast Eddie's (Richard) was friendly and courteous. He suggested the full service rather than just the oil change, because it was only a five dollar difference. That five dollar difference was made up when he gave me five dollars off of my fuel filter that needed to be changed. All in all, a great service experience that reassured me that my car was taken care of. 7/9/2014 2:38:15 PM
Samantha Riverwood Resort Mt. Pleasant MI I have been going to Riverwood for a couple years now, doing a bowling league for 12 weeks. I've gotten to know the manager pretty well along with some of ther workers. The first week of the summer league the Manager, Jeremy, waved my first weeks pay for me as well as telling the bartender I can have whateer I wanted (even though I was only getting a water). The worker on the register is the same every week and always greets me with a smile even when I have to go up there multiple times in one night for our lane being weird. Altogether, some of the staff makes nights there pretty great and will walk by to chit chat and make sure you're having fun. 7/8/2014 8:10:03 PM
Jimmy Hollenbeck Applebee's Mount Pleasant MI My girlfriend and I went on a date to Applebee's the other day. Our server was quick, courteous, and went out of her way to make our experience enjoyable. She asked how our Fourth of July was, how the fireworks were, and seemed genuinely interested when we were talking with her. 7/8/2014 12:56:41 AM
Jeremy Horton Red Robin portage MI I went to Red Robin today and had a server by the name of Sierra. From start to finish she was the nicest person i have ever interacted with at any business! She talked with us like we have known her our whole lives and even danced for us! She is really good by the way! i would recommended going to Red Robin just to be served by Sierra, you wont have a bad experience, trust me! thank you Sierra for making my day great and the service unforgettable! 7/7/2014 9:03:21 PM
Charlotte Jacques Rally's Mount Pleasant MI I went to Rally's with a couple of friends and definitely enjoyed my experience. The woman who took our orders was friendly, quick, and efficient. I would definitely keep them in mind for the celebrated service award. 7/7/2014 6:56:48 PM
Charlotte Jacques Wendy's Mount Pleasant MI I rarely ever go to Wendy's; however, this time really stuck out to me. A woman named Desiree took my friends' and my own order. She was one of the sweetest people I have ever come in contact with. She kept a glowing smile on her face and was very welcoming. I was stumbling around trying to find exact change and apologized for taking so long. She kept full patient and stayed smiling. Her sweetness made this a wonderful experience. 7/7/2014 6:54:09 PM
Joshua Golden Douglas J Aveda Institute East Lansing MI I went to the institute for a much needed haircut and eyebrow wax, and the second I arrived the door was held open for me, and I was offered something to drink. The students are very nice and seem positive. The instructors are very helpful and keep a positive vibe flowing. They make sure you are very comfortable and relaxed down in the spa and always greet you with a nice greeting. They truly excel at the art of customer service and never accept gratuity. 7/3/2014 11:13:42 PM
Johanna Sainz Subway East Lansing MI Jazmine from Subway welcomed me with a smile and upbeat attitude on an early Tuesday morning as I was on my way to work. She made my breakfast sandwich and my lunch sandwich quickly and kindly. Her enthusiasm and friendly talk really woke me up and started my day off great! Thank you for taking pride in the service you provide Jazmine! :) 6/29/2014 11:45:34 PM
Magellan Berry Herman Miller Downey CA I can't remember when I thoroughly enjoyed and felt very comfortable during the conversation with someone about a product they are selling. I spoke to a lady by the name of Anna at Herman Miller who was very knowledgeable and took time to explain the features about various office chairs that Herman Miller sells. She was very detailed in her explanations and made me feel that my comfort was her main concern in choosing the office chair that is right for me and was not just trying to sell me any chair. I really appreciated that and did call her a second time to discuss the chairs before I made a purchase and she was just as friendly and explanatory as she was during our first conversation. I left both conversations feeling comfortable that I connected with her and not someone else. I would recommend her to anyone wanting to talk to someone at Herman Miller regarding their products. I hope that my employees are as helpful as she is with those individuals that they come in contact with to provide services to. 6/29/2014 7:26:13 PM
Bryan McFadden 7-11 Holt MI This goes out to the three sisters that own and run the 7-11 in Holt Mi, every time I go in there they are so lively and polite, always willing to help someone out, and very personable, they will greet you with a hello and talk to you rather then trying to push you on your way, if we had more business like that everyone would start their day off with a smile,they don't have to do that THEY WANT TO! So Thank you Stephanie,Stacy, and (I'm drawing a blank on the third one...oops) 6/29/2014 8:09:55 AM
Josh Golden Steak and Shake Lansing MI I was just at steak and shake ordering some greasy comfort food on the way to work , and when I went inside to order the consultant was very happy and in a genuinely good mood and seemed happy to be there, she suggested some ideas if what to order and was very polite. While waiting for my order to be made she came up and made friendly talk and had a friendly greeting as I left. Thank you! 6/27/2014 11:27:26 AM
Kathryn Smith Steak and Shake Lansing MI On Tuesday June 24th, I went to Steak and Shake and was very pleased with the service. The waitress was very nice and kind and seated us the minute we came in and provided my friend and I with quick and efficient service. She was also very patient when there was some confusion with the order and the check and overall I left Steak and Shake very happy since I had had some not as great experiences with Steak and Shake before. She gave both my friend and I wonderful service! 6/24/2014 9:05:31 PM
Magellan Berry New Directions In Living, Inc Downey CA I can't remember when I thoroughly enjoyed and felt very comfortable during the conversation with someone about a product they are selling. I spoke to a lady by the name of Anna at Herman Miller who was very knowledgeable and took time to explain the features about various office chairs that Herman Miller sells. She was very detailed in her explanations and made me feel that my comfort was her main concern in choosing the office chair that is right for me and was not just trying to sell me any chair. I really appreciated that and did call her a second time to discuss the chairs before I made a purchase and she was just as friendly and explanatory as she was during our first conversation. I left both conversations feeling comfortable that I connected with her and not someone else. I would recommend her to anyone wanting to talk to someone at Herman Miller regarding their products. I hope that my employees are as helpful as she is with those individuals that they come in contact with to provide services to. 6/24/2014 7:31:18 PM
Maurice Stepp PNC Bank Lansing MI Upon walking into the outer doors of PNC Bank this woman was already holding the inner door open for me. I was greeted with a warm nice to see you again. While filling out a paper she directed a guest where to stand in line and told him someone will be with him shortly. While the man was waiting she started making small talk in order to keep his mind occupied. Even though the man had a thick accent and was hard to hear the woman continued to talk to him until the next teller was available. Great job, even though I don't go to this bank often I will surely try to go there more often. 6/24/2014 11:55:31 AM
Joshua Golden Petsmart Okemos MI I was trying to find some supplies for my new kitten, and wasn't quite sure where to find everything and how to make a ident tag, and the staff was very helpful in explaining all of the different foods and their benefits and how to work the tag engraver, they were very helpful and offers me pan flits on kitten nutrition and needs if I had any other questions and truly seemed to care about the health of animals, I will most definitely be returning with all my pet needs. 6/24/2014 1:02:24 AM
Joshua Golden Sultan's Mediterranean Cuisine Lansing MI I have been going to Sultan's for my middle eastern cravings for years, and the service has never stopped being anything less than extraordinary. You are always greeted with a hello and a a smile , and are seated right away and almost never have to wait. The Servers are always very patient and helpful while looking at the menu and different unique food options, the environment and food is great and is truly an amazing place to dine! I would Recommend Sultan's In the Hannah Plaza in Lansing to everyone! 6/24/2014 12:57:45 AM
Dustin Miller Taco Bell on cedar Lansing MI I was in a bad mood and wanted some comfort food for breakfast. I walked in and was immediately greeted by a bright and shinning face. She was very nice and sweet and easily brightened up my morning. She promoted her product and their $500 sweepstakes expertly The taco making crew was fast and very accurate and the food was amazing. Thank you Taco Bell for making my Monday and I'll make sure to visit again. 6/9/2014 8:58:46 PM
Lewis Maynard Ruff Brother's Stevensville MI Ruff Brother's is a small town local barbershop with a flavor all its own. The shop is run by three brothers, all who are following the family trade. While each of them have their own distinct personality; each has proven a specialist in the trade when it come to handling squirmy toddlers. Not only do they provide fantastic hair cuts for my three boys, but they themselves offer up a lot of comedy to get you laughing while you wait. 6/7/2014 9:57:13 PM
Lewis Maynard Meijer Stevensville MI I love going places where the employees insert a little personality into their interactions. My recent visit to Meijer had just that. When I went to pay for everything I informed my cashier, Amanda, that I'd be putting it on the credit card, to which she responded, "Sure, they're voice activated. You can run it whenever you're ready." Instead of asking simply if I wanted any cash back, she asked if I'd like $50 cash back, so I could carry it in my wallet and feel rich. Granted these may seem like small things, but I feel her personality interacting with guests and her spot on comedy delivery elevated what could have normally been a "blah" transaction into an interaction that was celebrated! 6/7/2014 9:50:43 PM
Charlotte Jacques The Cabin Mount Pleasant MI I went out to dinner at the Cabin the other night with my friend, and I had an amazing waitress named Haley. From the beginning, she walked up to our table with a glowing smile on her face. She was friendly from the beginning of our interaction as well as the very end. Haley was very busy throughout the night; however, this did not stop her from checking up on us and making sure we were satisfied with our food and drinks at all times. Without a doubt, our waitress provided us with wonderful celebrated service. This was also my first experience at the Cabin, and because of her, it definitely will not be my last! 6/5/2014 4:53:47 PM
Tyler Ennis eBay N/A CA I was shopping online on eBay (which I rarely do), and I don't think I've ever had this great of service like I did shopping online ever before. I was looking at the shoes that were very nice and I ended up winning the bid and eventually paid the money to the person selling them. The person that was selling had a 100% feedback (meaning that he hasn't had any negative feedback from anyone) and had well over 1000 sales in his eBay tenure. I bought them on Monday of last week and then I messaged him two days later and asked when he was going to ship them and he instantly messaged me back and told me when he was going to ship them. He even took some money off of the purchase because he felt bad that he didnt't ship them fast enough. I told him that wasn't why I was emailing him but that really was one of the nicest things someone has done for me when I've shopped. That really made me happy and I will definitely try and buy from him again. What an awesome seller! 5/12/2014 8:15:42 PM
Bryan McFadden Williamston MI Me and the wife had an excellent dinner today at a Mexican restaurant in old town, for those of you who don't know it's located on the north side of Lansing, she had what is commonly know as a wet burrito and I had fried shrimp taco's and actually it was pretty good. The restaurant's atmosphere was relaxing and the people where very pleasant even to me, I give it two thumbs up........and oops it was called Pablo's Restaurant, try it out if you like mexican food. Open 7 days a week from 10 - 8pm. 5/9/2014 9:03:40 PM
Robert Ward Pizza House East Lansing MI Pizza House is a great place to go anytime of the day. Their menus are one of the most in depth menus I've ever seen in a restaurant. Their workers and cooks are awesome, kind and always smiling. State of the art pizzeria open until 4:00am most nights so you can call-in for delivery or dine-in at any time, even in the middle of the night. One of the favorite places me and my friends love to go after a hard day of work and classes. Recently it was a group of 10 of us including myself, who all went out for dine-in dinner for a friends graduation dinner. The waitress we had was brand new 1st day working and was kind of nervous of handling such a large group. She constantly kept our refills filled, smiled, had small talk whenever she came around and checked on the table and got comfortable as our stay went on. When it was time for the bills to come one of my friends ordered more than she can afford and was short her bill. The manager of pizza house came out and worked out everything and said her meal was on the house due to she was a graduation and was a great guest. It was a nice gesture that the manager did for my friend and to me that was great celebrated service both waitress and manger. 5/7/2014 9:54:40 PM
Joshua Golden Chili's Grill okemos MI You are always greated with a smile and a welcoming slogoan " welcome to Chili's." The food is always delicious and the decor is amazing. Your servers are always very polite and and patient, and if they ever make a mistake they fix it immediatley and appoligize sincerly. There is always a manager walking around and making sure that each table has everything they need and that everything is tasting good. There is such a great vibe in the resturant and everybody is always in such a great mood. I would defenitykly reccomend trying Chili's in Okemos by the Meridian Mall! 5/2/2014 11:54:49 AM
Lance Patrick Marathon North Muskegon MI I went to the local Marathon Gas Station to get a car wash and figured I'd fill up at the pump to get the discounted gas. Unknowingly, this meant I was buying the basic form of car wash and not the top-notch, undercarriage, gloss-leaving car wash. I pressed the "Help" button on the self-serve car wash kiosk and a woman working the cashier inside came outside. After explaining my dilemma, she said there was no option to change the car wash type. She resolved this issue by telling me to go ahead with the regular car wash and then stop inside for a top-notch car wash coupon like I had wanted. So after going through the regular car wash, I went inside like she proposed and she refused to accept my money for the difference in car wash type prices then gave me a free coupon to get the car wash anytime in the next 2 weeks. I was having a rough day, and her simple act of unexpected kindness totally turned my day around. Wish I knew her name! 12/16/2013 5:18:00 PM
ruth crawford Erbellis Portage MI love the subs, and pizza.. they are always friendly when I go there to eat. 11/27/2013 11:33:19 AM
Jeff Ryder Erbellis Portage MI Love it when my wife says... lets order pizza . they have the best pizza, sub, and great service. 11/27/2013 8:01:04 AM
Debbie Ryder Erbellis Portage MI They have the best pizza I have every had, also love their subs, and the spaghetti is to die for. We always get great service anytime we visit 11/27/2013 7:57:48 AM
Dennis Walker Target- South Lansing Lansing MI I recently went into the Target at South Lansing and received great service John was very helpful and kind. That is a good experience to have especially after leaving one of their competing store who never ask me could they help me at all, way to go Target 11/27/2013 12:54:25 AM
Cassie juarez Third coast surf shop St. Joesph MI Although I've never been surfing, I know once I get on a board for the first time, it won't be the last. Getting to a coast has been a challenge, but my curiosity led to browsing the internet and coming across third coast surf shop. Who knew surfing the Great Lakes was actually possible. I plan to make my first purchase with Third Coast coming up this spring and I already could say it won't be one I regret. Therefore, they have my vote! 11/27/2013 12:51:19 AM
Chris James Cravings Bistro and Pub Benton Harbor MI I recently went with a good friend of mine and his family to Cravings. Our waiter Joe was super friendly and helpful the whole evening. He constantly came back to check on us and made the night very special as we were celebrating my friends mothers birthday. We stayed a while after they were closed and Joe was very accommodating the whole time. Defiantly an experience to remember. 11/26/2013 8:57:31 PM
Pam Correll Lakeside Emporium Muskegon MI The Lakeside Emporium is THE BEST place to be. The candy selection is amazing and they make the best hot fudge sundaes and milk shakes ever! The kindest, friendliest people greet you when you walk in and remember your name when you return (and you'll want to return). Regulars have their pictures on the wall or, for lack of wall space, scrolling on a digital monitor. A trip to the Emporium is always a day brightener. 11/26/2013 6:31:14 PM
Glenn Erbellis Pizza Kalamazoo MI Erbellis pizza is the best! Great svc and drinks. 11/26/2013 4:42:46 PM
Justin Howe Watkins Pharmacy Muskegon MI A few years ago I was laid off from work around the Holiday's and money was very tight for my family. I needed to get my monthly Rx and I could not afford the Cobra insurance and Watkins Pharmacy was able to figure out the best options that was within my budget. I will never forget the way the went out of their way to help me. Thanks. 11/26/2013 1:20:53 PM
Andrew Wollman Erbelli's Pizza Kalamazoo MI I live in Indiana and drive the hour+ to Kalamazoo about 4-5 times a year because they simply have the best pizza on the planet. My favorite thing to do is try pizza places as I travel and no one has topped Erbelli's. They give great attention to all the ingredients. Some have good crust, but not so good cheese; some have delicious cheese, but the crust is mediocre and the sausage is bland. Erbelli's has developed a terrific crust, cheese, sauce, and sausage that none have been able to top. They deserve some kind of award; in addition, the service is always excellent, given by very kind workers. I will continue to make the trip, until hopefully, they one day open an Erbelli's closer by. 11/26/2013 1:13:31 PM
Rachel Wilcox Wyoming Animal Hospital Wyoming MI Six years ago I brought home a little black lab for my little girls. Max was loved instantly, a few days later he became very sick. We took him to Wyoming Animal Hospital to see Dr. Coffman, she told us he had the parvovirus. Dr. Coffman and her staff went above and beyond to do what ever they could to save Max. They let us come visit day and night to let him know we were still there and wanted to bring him home. Thanks to this wonderful place, 7 years later we have a healthy happy dog who is loved not only by us but the employees at the hospital as well. Thank you for all you did and continue to do in the lives of our animals. 11/26/2013 1:07:54 PM
Jan White Out-Side-In Riding Academy Grand Haven, MI Out-Side-In is an equine-assisted therapy facility that also offers corporate team building sessions and a riding academy with lessons and show teams. The facility is served by Harbor Transit public transportation and is very conveniently located near Grand Haven High School. I have observed students of all ages being treated with respect and encouraged by a dedicated staff of licensed social workers, equestrian specialists, and riding teachers with national competitive experience in all types of riding. Insurance covers many of their services. Out-Side-In is a very unique and special facility! 11/26/2013 12:41:18 PM
linda lesniak erbellis Kalamazoo MI best pizza in town. 11/26/2013 11:14:37 AM
Steve Johnson Striders Grand Rapids MI About three weeks ago I went to Striders with a pair of long loved running shoes, whom time and miles had wore the comfort out of. A guy named Joe examined these former favorites, got my run pattern down, had me do some practice paces, and with all this information pulled together an excellent platter of shoe selection. After trying out several and taking a test run on Striders' tread mill, we located a pair that is working excellent for me. 11/25/2013 9:19:16 PM
Bryan McDonald Third Coast Surf Shop St. Joesph MI I get all my surf gear from third coast surf shop even though it would be easier to get it online. Easier only because i'm coming from Chicago. I love making the trip to hang and talk shop with Ryan and the knowledgeable staff. Hands down the best surf shop in the mid-west. Actually one of the best surf shops I've ever seen. Seen a lot around the country and a few spots around the globe. I'll always make the pilgrimage to this cool shop. 11/25/2013 7:12:16 PM
Lori Westlake Third Coast Surfshop St. Joseph MI Jan. 1, 2013 I had just gotten back from the annual New Years Surf in Holland, MI (to see who will catch the first wave of the new year - it wasn't me, but I did catch waves). The stoke was running high and I decided I was going to buy a new surfboard from Third Coast Surf Shop that day. The waves were actually better in St. Joe so I headed straight there. Cam Mammina sold me a 9ft longboard. I was anxious to paddle right out but was absolutely starving (surfing in the cold does that to me). Of course it was Jan. 1 and all the eateries were closed. Dear Cam sent me across the street to the Biggby's and said they got good sandwiches there. Awesome! But I wanted to get on the waves right away so I asked Cam to wax the new board for me while I grabbed a sandwich. He agreed. So sweet of him! He was sweating and had a great base coat on that board by the time I got back. Its not easy to wax a 9 footer in 20 minutes but that's the kind of folks we have at Third Coast Surf Shop. I don't spend a lot of money there but they take care of me just the same! 11/25/2013 6:17:42 PM
Tyanna Weller Four Flags Area Chamber of Commerce Niles MI The owners and staff at The Third Coast Surf Shop give exemplary customer service all year. They truly care about creating a quality experience for their customers and visitors to the community. 11/25/2013 5:02:44 PM
Ed Roubal Yoga Heat Grand Rapids MI My daughter was getting ready to leave Michigan for college and we wanted to do something together for 30 days before she left. I was thinking of reading the same novel or maybe walking around the lake near our house. My daughter Katherine had something totally different in mind, a unlimited one month pass at Yoga Heat. We had a blast and I learned a few things along the way. First, the staff at Yoga Heat could not have been more kind and willing to help a newbe figure yoga out. Second, yoga is a great activity for mind and body and much more difficult than it looks. Third, if anyone is looking for a fun and healthy way to spend time with friends or young adults, Yoga Heat just might be your answer. Much thanks to the team and friendly students as well. Regards, Ed Roubal 11/25/2013 12:02:21 PM
Alycia Moreno Yoga Heat Grand Rapids MI LOVE Yoga HEAT on Monroe downtown GR. The teachers and the students are amazing. Very friendly, very warm and the environment is very welcoming, and clean. If you need to stretch (and let's be honest we all need it) this is the place to do it. They have a living social deal right now for 5 classes for $22, I bought TWO!:D 11/25/2013 10:55:21 AM
Marilyn Boyd Gonzo's Bigg Dogg Brewery Kalamazoo MI I went to a new brewery which just opened on November 13. On three different visits I was met with a smile from the waitresses, the food was outstanding. I had a choice of ten beers brewed with loving care by Brewmaster Gonzo Haner. He has given over 20 jobs to help the economy in downtown Kalamazoo. I am submitting this new business as an brewery that we all can celebrate. 11/25/2013 8:18:08 AM
Marianne Clarke Lakeside Emporium Muskegon MI This store is like stepping back in time with the variety of candy and home made fudge and chocolates. The employees are always so friendly and kind, just like most businesses used to be. 11/24/2013 10:08:17 PM
Janet Weaver Yo Bubbs Yogurt St Joseph MI We happened upon the YoBubbs Yogurt Shop in St. Joseph while visiting my dad on Mondays. He lives at the Whitcomb Retirement Community and we visit every Monday to take him for a ride and to eat lunch out at a different restaurant every week. One Monday we found the yogurt place and have gone almost every Monday after until they were only open on weekends. We were sad to miss but look forward to next spring when we can go visit the yogurt shop again with my dad. 11/24/2013 5:27:05 PM
Leesa Burrill Wyoming Animal Hospital Wyoming MI The staff at Wyoming Animal Hospital has been good to my family for over 20yrs. Dr. Rushlow and Dr. Coffman have always taken us in that day if we had a pet emergency. Amanda has helped me through a tough day when my dog ate a bottle of medicine off the counter. She called and Dr. Rushlow called numerous times that week to check on her. We love them! 11/24/2013 9:10:31 AM
Rochelle Woodcox Midori Sushi and Martini Lounge Mount Pleasant MI This is most definitely my favorite place to eat! My family came to town and this is where I took them. They loved the food and service is always great. My favorite's are the Fire Up roll, crab rangoon (amazing sauce with it), edamame, grilled salmon, white peach martini and the pomegranate martini. Its beautiful inside and the music is wonderful. 11/23/2013 10:01:36 PM
Tami Brooklyn Bagels Muskegon MI The staff at Brooklyn Bagels, especially the one on Summit and Henry are the best, always greeting you with a smile, they remember your name and what you like. All I have to do is walk in and the staff will have my mocha made before I get to the counter. 11/23/2013 6:40:14 PM
Marissa The Brass Café Mount pleas MI The service is amazing at the brass. I have traveled great distances for this reason. Cheers to the brass for always showing the Hamilton family a good time. 11/23/2013 5:28:37 PM
Julie Curt's Service Center Mt. Pleasant MI My husband and I have known Curt for several years. He is one of the good guys. If your car needs repair, he will give the best service available. If your car doesn't need everything the dealer told you, Curt will tell you. He is a man of integrity. After work time, Curt can be found giving back to the community -- little things that no one knows about: attending kids' baseball games whose parents aren't around; volunteering at charity events; giving anonymous cash gifts. Curt and his wife, Cathy, are a team that gives great service, but also serve the community, too! 11/23/2013 12:53:08 PM
John & Les Getty Street Grill Muskegon MI From the boss Ron's "welcome" greeting to the"thanks for coming in" when leaving and the same from all the staff, courtesy and respect know no boundaries here. Very EXCEPTIONAL SERVICE and GREAT FOOD is what this establishment is known for. I have been eating here for over twenty years,and have NEVER had bad food OR service! The best breakfast(anytime of day) and the great burgers are a couple of my favorites. A "MUST" go to place if you want to leave full and happy at a very reasonable price. These people are the BEST!!! Thanks guys!!! 11/22/2013 8:21:44 PM
Katie Delia Fanfare Sports and Entertainment Portage MI I moved from Kalamazoo years ago, but I still shop at Fanfare through their subscription service. Why do I do that? Because it is a fantastic comic book store. As a woman, I've seen a lot of scary comic book stores; dimly lit, dirty, with the guys who stare at you the moment you enter until the moment you leave. Fanfare is open, bright, nicely arranged, and I've even seen *gasp* WOMEN working there! They're friendly without being over-bearing. It has a nice section for gamers without overtaking the rest of the space for those of us who aren't. They have a good mix of merchandise displayed well. They have quick communication and an updated Facebook page. They treat their customers well. I can't say enough nice things about them. :) 11/22/2013 7:40:04 PM
paul&amy swanberg blondies hair salon wyoming MI We have been to many vets for pets in the past,two cats,one dog.they seem to think of them as dollar signs,very sad...But i and my wife must tell you these people at wyoming animal hospital really care,from there doctors right down to the staff.THEY REALLY LOVE ANIMALS. 11/22/2013 5:45:33 PM
Chris Root Wyoming Animal Hospital Wyoming MI I have a beautiful Boxer, Max who has had constant issues with his ears and multiple allergy problems, the doctors and staff at Wyoming Animal Hospital have tried everything to help him and when a new drug came out for a trail Max was suggested and accepted, and it's like a miracle drug, he doesn't itch at all and is such a happy guy.. and so are we and suggest Wyoming Animal Hospital to everybody. 11/22/2013 6:07:30 AM
allie meijer grand ledge MI Grand Ledge Meijer has the best service! 11/21/2013 4:58:38 PM
James Spotts Cherie Inn Grandville MI We have been going to Cherie Inn for about a year now and it has become a regular event every Saturday. The Specials are always an interesting array of ideas and ingredients of items to make eating an experience second to none. The staff is incredible with their team work and attention to detail always striving to make our dinning experience the most enjoyable. If you have not yet experienced this wonderful establishment then you are really missing an opportunity you will not soon forget 11/21/2013 3:53:19 PM
Heather Frarey The Record Lounge East Lansing MI I opened this business in january of 2008 as I was in a motorcycle accident and could no longer work the job I had as a dental assistant. I worked for Michigan WhereHouse records from 1979-1996 off and on so as that was the only thing I knew was records and music thought I would sell on Ebay. I really hated not having contact with people so found a small location in East Lansing above Urban Outfitters and started there. I decided to sell just vinyl and no cd's as another shop in town already did that so I thought I would set myself apart from them.Through the past 6 years I have had my ups and downs but things seem to be looking up for The Record Lounge. I now sell new and used vinyl, posters, vintage stereo equipment I also carry the most local and Michigan music in the area as well as local artists items that pertain to music we also have shows every so often too. Each year we have a festival called Middle of the Mitten that goes along with the anniversary of the shop. I am also the only female record shop owner in Michigan. Although it has been 6 years in 2014 I feel as if it has been longer and a lot of hard work on my part as well as my family and the people who has worked here. 11/21/2013 1:14:28 PM
DLM family dollar kentwood MI I have been to various family dollar stores but this one stands out from the rest! A hello and a smile and really mean it! How refreshing in these days. The people who work here treat you like family. Its more than its there job to be friendly and give good service. I am there alot and we are on a first name basis. One day last week I had car trouble( battery) so I left my car running and went inside to do my quick shopping and when I went to leave I couldnt get in it. Auto lock doors. Went inside and the store phone which they let me use to call my husband for help didnt work so an employee let me use hers to make multiple calls, then came outside with me to try to figure a way in. It was cold and windy so let me hang out in the store till help came. I was so thankful for her caring about me. Her name was Sierra one of the managers there/ All of them are kind people. They are always willing to help you out. The store is the cleanest I have ever seen. Serving others is more than there job. This is my favorite neighborhood store!! 11/20/2013 11:42:34 AM
Al Pratt Lakeside Car Company Rockford MI In these days when everything seems to a cahse for the dollar, it is refreshing to do business with a company that can be trusted to provide great products and great service EVERY TIME. I have been buying cars and having cars serviced at Lakeside for well over 20 years, and the standards there have never changed. They are responsive, courteous, and above all, trustworthy. No fear of unneeded repairs, very reasonable cost for all work done, and HONEST in the sale of used cars. I can't imagine any business being more deserving of this award. 11/20/2013 6:28:11 AM
Shelley Jacobs Meijer (Grand Ledge) Grand Ledge MI The MOST friendly and helpful Meijer employees in the Lansing are ALL work at the Meijer in Grand Ledge! 11/19/2013 11:45:08 AM
Andrew Backus Southkent veterinary Hospital Caledonia/Byron Center MI They go out of the way to help my dogs out, whether its fitting me in on a busy day or finding a kennel to board my puppies. They have also saved me allot of money by offering on call emergency service versus the expensive emergency hospitals. 11/19/2013 11:26:54 AM
Belinda Boorsma Lakeside Car Company Rockford MI A truly honest and hard working shop who do not over charge for anything. They look after our 4 vehicles and have been most accommodating in times of emergency. 11/18/2013 6:07:23 PM
Julie Stensrud Wyoming Animal Hospital Wyoming MI They all took such great care of our dog Jessy, after being struck by a car. It gave us great comfort knowing our dog was in such caring hands during this traumatic time. She made a full recovery! 11/18/2013 2:46:59 PM
RER Cherie Inn Grand Rapids MI We love to go to Cherie Inn as often as possible because of the neat area where it is located, and the fine and excellent service provided by both the kitchen and wait staff. We especially enjoy being served by Tom. The food is always very good, and the chef's specials are exquisite. 11/18/2013 10:34:06 AM
DLM papa Bears Resteraunt Muskegon MI A change in ownership! Robin McElfish has taken over and has strived to change the bad rep of the previous owners, She has made many changes in the past eight years. Not only does she run the restaurant. she is always giving back to the community.Papa bears ( you have a need?) she has inspired donations for toys for tots,food donations for area food pantries, and so much more. She is a server and a giver to others, She inspires all to give back. A family resteraunt, good food,good fun. You will never go away hungry! 11/17/2013 2:41:58 PM
Dave red rooster muskegon MI Red rooster nominated...seriously? Great tavern, self proclaimed chef/owner is very rude (especially if you are fat). Completely out of touch with what this place needs which is why it is up for sale after owning for 1 year. Get your head checked, you need it. 11/17/2013 11:03:34 AM
MS Trottier Michigan Irish Festival Plymouth MI Well I tried to vote for the Michigan Irish Fest which I have gone to many times. However when I went to vote it asked for my email. So after I put in my email and confirmed it I got the message "thanks for voting" HUH?? Never clicked on anything. Better check on this. Make sure you ADD a vote for Michigan Irish Fest Please The Irish Fest has great music with amazing bands, great food, and lots of things to look at, plus an educational display of Irish history, and all in a beautiful setting. 11/16/2013 10:02:14 AM
David Zimmerman 10286 s ave east Scotts, 49088 MI Best lunch buffet 11/15/2013 11:26:24 PM
Steven Erickson FanFare Sports and Entertainment Kalamazoo/Portage, MI MI To put it simply, FanFare's staff and atmosphere are without peer. FanFare is the one store that I cannot resist purchasing from when I go in to it - my wallet can't survive. It's not that I am pushed in to it, it's that the store is simply superb. Their staff is top notch and willing to help you locate anything you might need. If they don't have it in stock, they can often order it for you. They manage their events with class and refuse to accept poor behavior during said events ensuring that it is a pleasurable experience for everyone. There is, simply, no one like FanFare in the business world that's not FanFare. 11/15/2013 2:33:14 PM
Rob Wiener Fanfare Kalamazoo/Portage MI Fanfare has always promoted being a community over just a business. Every time I go to fanfare, I feel like I am around friends. The staff are patient, friendly, helpful, and go out of their way to provide excellent service. 11/15/2013 2:00:21 PM
Kathryn Miller Third Coast Surf Shop St. Joseph MI The service at Third Coase Surf Shop in St. Joe is always world class! I make a trip up from Hobart Indiana just to visit this shop because of their friendly service. My last visit was amazing and worth nominating them again for consideration in 2015. I was greated with a friendly welcome and the associate offered to help me right away. I was allowed time to browse without pressure and when I was ready to make my selection, the associate was attentive and helped me with sizes. To my surprise, I was also given a discount because it was my birthday! That is AMAZING world class service!! Thanks to the St. Joe Third Coast Surf Shop for making my birthday extra special! 11/15/2013 1:52:38 PM
Lisa H-H Electric Cheetah Grand Rapids MI My daughter & I went out for dinner on Wednesday 11/13'just because' and we enjoyed our experience at the Electric Cheetah very much! Our server, Jane, was so kind and helpful with explaining the menu items we had questions about. The manager was also attentive to helping the servers throughout the dining room, checking in and topping off water glasses. The restaurant was consistantly busy during our whole visit, but we were never made to feel rushed. At the end of our meal, we decided to share a dessert and Jane even suggested coffee or tea. We both love tea and Jane let us know what was available--and suggested a loose leaf tea which she described as having a warm chamomile and vanilla flavor. It. Was. Perfect! Although the C!SA nominations are done and voting is underway--I still had (1) worn looking C!SA tag I had been carrying around all summer, waiting for this kind of awesome service experience! I just had to give it to Jane! Electric Cheetah is amazing. :) 11/15/2013 12:24:14 PM
Jennifer Robison Italian Oven Mt. Pleasant MI I love your restaurant. As silly as it sounds, I order the exact same thing EVERY TIME I COME IN! It never disappoints and gives me 2 meals since it's so large! Yep, it's a calzone--5 cheeses, chicken, bacon, spinach & red onions! Love, love, love it! Also, really appreciate Rissotos. Occasionally, a grown up meal is a nice change of pace. Thank you for your great food and excellent service! 11/15/2013 12:14:34 PM
Nancy G&L Sherman Muskegon MI I go into G&L once every week and I just love going there everyone that works there welcomes me when I walk in I get a quick meal and a nice conversation everytime I go in. Great establishment, great people, and great food! Keep it up G&L you have my vote! 11/15/2013 8:56:21 AM
James C. Irwin Getty Street Grill Muskegon MI The service at the Grill is outstanding! If you eat at the counter, as I normally do, the coffee hits the cup about the same time your butt hits the seat. During your meal you can count several waitresses checking with you for more coffee, how's your meal, need anything else, etc. Today I had four different waitresses check on me. None of "that's not my seat"/"that's not my section" territorial stuff. Just great service! And, by the way, the food is excellent too! My only regret is that I can't justify going there more often than I do. 11/14/2013 9:54:25 PM
Charles Campbell Curt's Service Center Mt. Pleasant MI My first encounter with Curt: we were told by the auto dealer that our car needed new brakes. We made an appointment with Curt, dropped the car off. Two hours later he called us to tell us our brakes were only half worn and we didn't need brakes at that time. He said we could pick the car up in half an hour; when we picked the car up, there was no charge. We did not need brakes on the car for another year and a half. This incident began a ten year relationship. Because of his integrity we have continued to do business with him. We have always been treated with fairness and we anticipate a continued relationship with him. 11/14/2013 9:32:00 PM
Jeff Great Lakes Montessori St. Joseph MI Great Lakes Montessori is the best Pre-school Kindergarten School in our area! Ms. Marcie and her excellent staff of teachers are so loving and nurturing. It was a great being able to feel good knowing I was entrusting the care of my two children in the hands of wonderful people. My children left Great Lakes Montessori so prepared for first grade! My children not only excelled in their academics, they also became so independent and self sufficient. They also learned how to communicate in a second language- Spanish! I can't believe Great Lakes Montessori hasn't won this award before. If my wife and I have anymore children they will definitely be attending Great Lakes Montessori School in St. Joseph, MI! 11/14/2013 4:33:42 PM
Joshua Nordyke The Corner Record Shop Grandville MI There is no staff more willing to emotionally involve itself with the lives of regular clients. 11/14/2013 2:55:16 PM
Don Schmidt Texas Roadhouse Lansing MI We drive from Charlotte, Michigan on a regular basis to the Lansing location. Their food is great and their service is always A-one. Our meals have always been prepared just right and the menu has a great selection. This staff is friendly and we enjoy talking with them 11/14/2013 2:41:57 PM
matt hooters lansing MI great service great food and right out front celebration cinema what more do u need 11/14/2013 2:33:47 PM
Pat Weston's Kewpee Sandwich Shop Lansing MI If you are in the downtown Lansing - A must visit place!! Family owned and food that is prepared to your liking!! Wide selection of foods to choose from - Chef Salad with Tuna and Olive Burger and Onion Rings are the best -- depending on what phase of diet you are on! 11/14/2013 2:15:02 PM
angela smith betten imports kentwood MI Amazing food and service love peppinos, the owner or manager Jason is awesome he is so nice introduces himself very friendly!! Hope they win!! 11/14/2013 11:41:30 AM
Rose Heyer Texas Road House Grand Ledge MI We love Texas Roadhouse. We drive from Grand Ledge MI to the location in Lansing Michigan because the food is that good! Dinner rolls are to die for. The steak is ALWAYS prepared just the way we like. The staff are always friendly and the resturant is clean. 11/14/2013 11:24:07 AM
Jennifer Smith Topps Trade Center Benton Harbor MI My son spent the month of July in Michigan, visiting from Florida. Although nobody knew it, he was very sick and was going to leave Michigan to spend a year in the hospital for a bone marrow transplant in North Carolina. He went to Topps every weekend for Yugioh tournaments. All of the patrons and the employees treated Zachary so nice... He was about the youngest one there and they all protected him and watched out for him... Even though they knew nothing. As a mom, that meant the world to me. Then, once they found out a couple weeks after we had left what he was about to go through, they held a benefit tournament to raise money for him. Very special people. Thank you! 11/14/2013 10:33:46 AM
Janine Hellman Lakeside Emporium Norton Shores MI This year for Halloween, with the weather being so nasty, I gave my daughter the option of going out in the rain and cold, or going somewhere and I would buy her some candy. And her choice was to go somewhere and pick out her own candy. And her place she chose to go was Lakeside Emporium, we went there and received the best service, the owners are always very pleasant, helpful and always have a smile on their faces when we go there, (obviously this was not our first visit). My daughter got just what she wanted, at a very reasonable price, very fresh items, and unlike Trick or Treating candy, we did not have to sort thru her candy, because she was able to get just what she wanted. And they have the best dark chocolate sea foam.... Thank you Lakeside Emporium for making a memorable Halloween, and we will be back soon. Mr. and Mrs. Ron Hellman 11/14/2013 9:49:24 AM
Janine Hellman Hellman's Norton Shores MI This year for Halloween, with the weather being so nasty, I gave my daughter the option of going out in the rain and cold, or going somewhere and I would buy her some candy. And her choice was to go somewhere and pick out her own candy. And her place she chose to go was Lakeside Emporium, we went there and received the best service, the owners are always very pleasant, helpful and always have a smile on their faces when we go there, (obviously this was not our first visit). My daughter got just what she wanted, at a very reasonable price, very fresh items, and unlike Trick or Treating candy, we did not have to sort thru her candy, because she was able to get just what she wanted. And they have the best dark chocolate sea foam.... Thank you Lakeside Emporium for making a memorable Halloween, and we will be back soon. Mr. and Mrs. Ron Hellman 11/13/2013 11:16:17 PM
Peggy Leven Grand Rapids MI Linda and staff are the most attentive and caring rout of people ever. 11/13/2013 7:25:19 PM
Megan Art and Soul Portage MI MI About 5 years ago I started getting into tattoos, however, a lot of times walking into a tattoo shop without any tattoos or much knowledge... you get treated like crap by the tattoo artists. I did my shopping around before I started getting my ink done and every shop I walked into, I was treated like an idiot and many artists didnt care to even allow me to put my input on what I wanted to be put on my body... I mean it does last forever... But then I walked into Art and Soul Tattoo Shop and never went anywhere else. I have spent a lot of money over the years here and its because the artists working here are extremely welcoming. It feels like a family in here and when you walk in they treat you with respect. The owner, tattoo artists, and even the piercers are all amazing and support eachother all in their work. I have sent many customers there and not one of them came out unhappy. Art and Soul is a shop that is continually growing and I am so thankful to have found such an amazing group of people to help me put an artistic twist on my life!!!! ART AND SOUL #1 11/13/2013 7:06:37 PM
Julianne Juarez Topps Trade Center Benton Harbor MI Not only is Topps a great place to buy games and trade cards, the atmosphere is wonderful, the staff always so polite and can help you find exactly what your looking for. Not to mention the great price's! 11/13/2013 3:32:03 PM
Christine Anderson Weston's Kewpee Sandwich Shop Lansing MI Besides the phenomenal friendly family atmosphere, the Kewpees diet is tremendous. I have infact lost weight eating the choice meats they insist on. They always have a fresh selection of options available to excite the taste buds daily. 11/13/2013 12:10:00 PM
Donna Keller Personal Experience Greenfield IN I purchase 99% of my wines at Carretino, even though I live in Indiana. Greg has always provided great advice along with affordability. Carretino is conscientious about delivering the highest quality and is always willing to make it right if ever a unusual situation occurs with their wines. I highly recommend purchasing wine from Carretino. They are friendly, efficient and very knowledgeable!! 11/13/2013 11:49:20 AM
Sherry&Tim Mr.Bs muskegon MI I had a wonderful warm smile come up to our table this server Patty has such a sweet pretty smile that made us feel so welcomed and it was our first time being there You can tell this server loves what she does and loves her job THANKS so much for the great service and wonderful food also but most of all she was great at what she does. Thanks well definitely will be back. 11/13/2013 11:31:28 AM
Jessica McCarty Wyoming Animal Hospital Wyoming MI I have a dog with very severe allergies and the Wyoming Animal Hospital has been nothing but amazing for him! They're always looking for new alternatives to keeping him comfortable and itch free. Recently they heard of a new medication and instantly thought of my Joey. They researched it and decided he would be a great candidate for a free trial of the medication. They never stop thinking of you and your precious pets. I recommend them to everyone! 11/13/2013 10:07:06 AM
Stephen Cahoon Mr. Stephen Cahoon Southfield MI I went to The Italian Oven for a nice night with the girl friend. The waitress was so sweet and commendated us nicely. She knew we were a couple and suggested we have dinner in style in the risottos room. The night was spectacular with the excellent service and atmosphere of Italian Oven. 11/13/2013 10:04:00 AM
Debbie Getty Street Grill Muskegon MI Ron and his staff are always so friendly to everyone that enters his establishment. This is the type of treatment people still want when they go out to eat. They are never talking about getting out of work, etc., it is all about the customer. A friendly HI when you come in and a THANKS FOR COMING when you leave...and the food is GREAT! :) 11/13/2013 6:57:20 AM
Raelynn Stein Cherie Inn Kalamazoo MI The Cherie Inn is a restaurant in Grand Rapids with superb service. The owner takes time to greet all his customers with a bright smile and friendly welcome. He has preserved the charm of this historic building,first opening its doors in 1924. The servers are dedicated to good service and stay for years, which speaks to the love they have for this business and the people. No wonder the Cherie Inn is the longest-running restaurant in Grand Rapids. It is housed in a one hundred year old building, and it features the original tin ceilings, vintage art, and Stickley furniture of Grand Rapids dating back to the 1940's. The overall experience is one a visitor will not soon forget. The hard working owner and staff are well deserving of the Celebrated Service Award. 11/12/2013 8:33:44 PM
Matt Watkins Pharmacy Muskegon MI Most friendly down to earth folks you'll ever do business with. They will bend over backwards to help you out. Vote Watkins for the celebrated service award!!!! 11/12/2013 8:26:56 PM
Rock'N'Roll Bob Third Coast Surf Shop St Joseph MI Because of this store, I've made friends, caught tons of waves and fell in love with a small Midwest town on a Great Lake. Always someone knowledgable and friendly on staff. They are full of stoke and spread the stoke of Great Lakes surfing. Third Coast does plenty for the surf community and non-surf community and those that want to become a part of the surf community. The aloha spirit is very present in Michigan because of this store. 11/12/2013 8:05:49 PM
Pete Jersey Giant Subs Kalamazoo MI Jersey Giant Subs in Kalamazoo/Portage has the best service out of any fast food joint in the city. They always acknowledge you when you walk in the door and every employee seems to have a smile on their face. They seem to remember most of their repeat customers. It's hard to eat anywhere else because Jersey Giant slices the meat fresh right in front of you, and the prices are great! $7.99 for a 16" sub? That's the best deal in town. 11/12/2013 6:51:53 PM
Saige Fanfare Kalamazoo MI Whenever I go to Fanfare the staff are always super helpful and nice. They're really polite and go the extra mile if I'm looking for something special or rare. I will always buy from them first, before any sort of online site. They're always so nice and patient and doing so much more for the community by hosting many game nights. Fanfare is perfect. Change nothing. 11/12/2013 3:49:48 PM
Sarah Mack Metro 25 Tire Center mt.pleasant MI Metro 25 has grade A customer service. Open 6 days a weeks and always helpful. I bring my car there and always refer them when anyone asks. Never have I called aand not gotten a friendly voice on the other end willing and wanting to help get me in as soon as possible. Wonderful pricing and professionalism! 11/12/2013 3:46:20 PM
Afe Bos Wyoming Animal Hospital Wyoming MI Very friendly and people oriented towards their customer's and their Pet's. You're hardly in the door and "Can we help you?" Great follow up on your Pet. I have in the Past and would recommend them to others. From a 1-10 they are a 10. 11/12/2013 3:40:46 PM
Kelly Water Works Salon & Spa Mt. Pleasant MI Water Works is very deserving of this award. They have by far the best service in town. The ladies that work there become your friends, and make you feel at home. You are greeted with a smile and a beverage, and you walk out feeling beautiful. 11/12/2013 2:16:26 PM
chris baker Betten muskegon MI Great product, great people and GREAT service. They treat you like family. Keep up the GREAT job. 11/12/2013 1:44:00 PM
Angie Ace of Diamonds Mt Pleasant MI If ANY business is deserving its ACE OF DIAMONDS IN MT PLEASANT. Not only does Kriss Roethlisberger and her family donate to a TON of organizations and causes throughout the year.... but they also put on the Haunted Yard EVERY YEAR FREE OF CHARGE for the community. This costs about 5,000 of their own money to run every season. Ace of Diamonds also gives away FREE pearls to all the Moms/sisters/Aunts/Grandmothers of Military members on Mothers Day and displays pictures and hands out plaques for past and present veterans every Memorial Day. Ace of Diamonds is such a staple in the MT Pleasant community that people just KNOW they can count on them to make our community better because that is what they have always done! My VOTE ACE OF DIAMONDS!! Thanks for all you do!! 11/12/2013 12:51:54 PM
Rob Brooklyn Bagels Muskegon MI I bring lunches to many of my accounts and Brooklyn Bagels is my go-to caterer. Not only will they deliver almost anywhere in SW Michigan, they are always on time and I get a lot of compliments on the food. Ordering is super simple; I just text or email my needs and location to Denny or Jon and they make it happen! 11/12/2013 11:48:17 AM
Brian Striders Wyoming MI I have been a loyal customer of Striders since getting back in to running and starting triathlons five years ago. They have a wealth of knowledge to draw from, host many events for the running community, and are a great group of people to be associated with. They go out of their way for their customers by ordering special equipment and fear for their customers. They definitely go the extra mile and are a wonderful example of family owned business. 11/12/2013 11:23:53 AM
Ed Ward Founder, Milwaukee Irish Fest Milwaukee WI I am writing in support of the Michigan Irish Festival held in Muskegon each September. This event is one of the highlights of the summer touring season for Celtic artists, friends from sister festivals around the country and fest goers. They have established a very high standard for quality and hospitality and gave made the festival destination event which attracts people from throughout the Midwest and beyond. 11/12/2013 11:02:42 AM
Jerry Workman Third Coast Surf Shop Danbury CT TCSS is on top of their game - great selection, custom service, honesty, good prices, friendly people. The only place to shop surf or paddle board in Midwest! Or even East or West Coast. 11/12/2013 8:57:22 AM
Jesse Southern Third Coast Surf Shop Saybrook IL Really a surf shop in MI?! but not only is Third Coast staff knowledgeable and helpful, they helped me find a good spot to MI!! Great folks & great shop!! 11/12/2013 8:37:02 AM
Fat Bennie Third Coast Surf Shop Groton CT TCSS always ships quickly and on rare occasions when an order is incorrect they quickly rectify the problem! 11/12/2013 8:29:30 AM
David Abbey Third Coast Surf Shop Saint Joseph, MI I needed some shoes for a granddaughter and Cam suggested one of those he had. I then checked with her and he'd suggested the exact pair. Then a grandson wanted something for his GoPro, and Cam ordered it for me as he didn't have it in stock. Nice young man and very helpful for this old man. 11/11/2013 11:22:44 AM
Bruce Van Dop Red Rooster Whitehall MI "The Rooster" is our weekly destination for fine casual dining and entertainment. The service is efficient, effective and enthusiastic. The food is creative and tasty. At "The Rooster" one will find a variety of musical entertainment options. Our favorite is the Wednesday night meeting with The Oat Bran Boy's' ,Ruth & Max, Tommy Foster and many others who join to gather for a great evening of Blue Grass and requests. I am grateful that "The Rooster" is a thriving community resource . 11/11/2013 9:26:12 AM
Diane Dennis educator Brighton MI Had lunch at LaSenorita in Mt. Pleasant on Saturday. Beside the large portions of food and the deliciousness of it, our service by Rory was above and beyond the norm. She was constantly smiling, helped us with menu choices, and let us know how happy she was that we were there for lunch. 100% customer satisfaction. 11/10/2013 12:39:13 PM
Marilyn Morey Bandit Industries Remus MI This company treats its customers and employees with a "Go Give" attitude,always positive and hard working. A happy place to work and they give 100% to try to please all its customers going the extra mile. 11/10/2013 8:52:42 AM
Ruth Ann Gibbs Texas Road H Lansing MI WE received outstanding service and the food was fantastic!!!! I would recommend them for their service, food and price. 11/9/2013 6:25:36 AM
Kara Quick wyoming animal hospital wyoming MI Wyoming Animal Hospital is the BEST! Drs. Coffman and Rushlow have been involved in our family for over 16 years now-taking care of our Westie, Shelby. They not only treat our dog whenever she needs it, but helps us understand what she needs and how we can help our aging dog. We ALWAYS feel welcome when we walk through the door and no matter what the problem, they are considerate to our needs. Even after moving away from Wyoming to another city over nine years ago, we would NEVER change vets. We even get Shelby groomed by the best groomer!! I would recommend this business to anybody with a pet they love!! 11/7/2013 9:13:17 AM
sharon nelson Rail side wyoming MI I went to the vet to get my cat checked on, and when we were all done he handed me this card. It stated go to and vote for him. He is an excelant vetinarian! His name is "Dr.Rushlow. DVM! 11/5/2013 6:18:38 PM
Chris James Chili's St. Joseph MI I went with a good friend this evening to Chili's and I would have to say I received great service. Our server was very friendly and was super helpful in picking out food and such. She checked back on us often and always made sure that our glasses were full. She seemed happy to be at work, and it showed in her smile and her attitude. Great job. 10/23/2013 4:08:28 AM
Jeremy Kress Zoup Cascade MI Below is a comment card I submitted online to ZOUP: "It has been a few years since I have been to Zoup since there is not one near where I currently live or work, but I was driving by the Cascade location on my way home from a meeting today and I am very glad that I did. When I walked in I was greeted right away by Ashley & Kara. I mentioned it had been some time since I had been in and they were excited to welcome me back and encouraged me to taste various soups. They each recommended their favorite and it was a tough choice to pick between the two.The one that rang me up (forgive me I don't recall which name was which girl) was awesome - upsold me to a combo (recommended a sandwich), and had a discussion over SourDough vs French rolls (I am thinking I should have taken her recommendation on the French - wasn't overly impressed with the SourDough!). I work for a company that values customer service, and both of these girls should be recognized for their awesome service. I honestly felt like they not only enjoyed their jobs, but that I also was important to them - they even referred to me as their new best friend. How awesome is that? Way to go - I will take a detour more often to stop by this location." 10/22/2013 7:10:15 PM
Ryan Raredon The local epicurean Grand rapids MI We recieved a nomination for the award but cannot find the business profile the form I recieved suggests that I fill this out ?? 10/16/2013 10:32:15 AM
Greg Howell Dr. Dewitt Dentistry Mount Pleasant MI Dr. Dewitt and his office staff are so nice and give amazing guest service to their patrons that each year he treats everyone to a movie at Celebration! Cinema. His staff caters to everyone as they walk in, greeting everyone with big smiles. At the end of the movie, they hand out toothbrushes and other goodies. What a cool Dentist and office to do this for their clients! Thanks for bringing them all to us, hope to see you next year! 10/12/2013 11:06:15 AM
Tara VanWagoner Spoonlickers- Wealthy St. Grand Rapids MI Last week I went with a friend to Spoonlickers on Wealthy St. On the way there I got a bolt stuck in my tire! It didn't go flat, thank the Lord, but it was very obnoxious. So I went back into Spoonlickers (after having an AMAZING bowl of chai-flavored frozen yogurt-oh baby!) and asked if they knew of a tire place that was still open, because it was already past 7PM! Alyssa told me to follow her to the office and she helped find a Bell Tire near by that was still open! AND a side good news is that Bell Tire fixed it for FREE!! What a great day :) THANKS ALYSSA!!!!! 9/18/2013 9:54:42 PM
Sabrina McKenzie Java Joint Mattawan MI I went to Java Joint to purchase a chai tea latte on this nice chilly day. At the window, Tina was very kind (as the employees always are), greeting me warmly and taking my order. As I went to give her my debit card, our hands got tangled and we dropped my debit card down into my window crack. The odds of that happening are literally slim to none, I know, but it happened. We realized that the card was way down inside of that tiny little sliver and there was no possible way that we would be able to get it ourselves. Tina said, "hold on, I'm going to go call a friend" and was away for a few minutes. When she came back, she informed me that she had called Rob's Garage (also received wonderful service there, so thanks to them as well). Apparently Rob owed her a favor, so she told me that he would be waiting for me at the dealership and that he would extract my card free of charge. I am so thankful to Tina for handling my situation and going way out of her way to make it right for me. Thank you for being so wonderful, Tina! And thanks to Java Joint for always providing excellent service, even under normal circumstances. 9/13/2013 3:02:05 PM
Mike Zimmerman Russ" Muskegon MI Told Russ" I was bringing a group of 7 people at 9am when we arrived the table was set and everything was ready the waitress was Lori she did a great job great service great smile returned many times to sak if everything was right Thanks to Lori for great service 9/6/2013 4:50:54 PM
Krista Jacobson Yankee Bar (?) Mackinac Island MI I recently took a family trip to Mackinac Island and experienced the best Celebrated Service! Our group had split up for a few hours and agreed to meet up at the Yankee Rebel Bar to catch the next ferry. My sister-in-law and I were one of the first back so we both sat at the bar got some soda while we waited. We soon found out that the girl tending bar was from Mount Pleasant and attended Central. She kept us laughing as we waited for the rest of our party. While waiting, Andrea and I were drooling over some ice cream drinks we had noticed on the menu. As it turned out, someone at a table had ordered one of the drinks and this lovely girl made enough extra to give small glasses of it to Andrea and I and our husbands! I wish I could remember her name, but in any case she really made my night! 9/4/2013 1:22:47 PM
Deren Bodell Van Atta's green house & flower shop Haslett MI My biggest hobby is Bonsai(miniature trees in a pot)and it is hard to find anyone knowledgeable on the subject, usually i know more than the employees at other green houses or they just look at me puzzled with no answers. At Van Atta's I was surprised to find a genuine interest in one of the managers who is an amateur Bonsai enthusiast like my self who showed me several suitable trees and talked with me in length on the subject. That one encounter was enough to make them my preferred green house and to come back again and again i just wish they where closer. 8/31/2013 9:15:49 PM
Ellen D Wilcox Striders Running Store Eastown/Grandville MI Striders offers the best and latest running apparel and shoes. They have knowledgable, friendly staff. You can bring in your old shoes so they examine your wear pattern and fit you for the best shoe for you personally. You can run in them to test and if one does not work out they are very accommodating to get you the best fit. As a cross country and track coach they give me a discount on shoes!! On 2 different occasions I have found them to be very helpful with my athletes. One girl from GR union needed a good sports bra and the Eastown store was very helpful in fitting her and allowing a generous discount! Recently another of my girls, a new runner, needed a pair of shoes, they gave her a free pair as it was a hardship for she and her family! That was the Grandville store. I send my athletes to both stores for running shoes and spikes- they offer a discount to athletes also and the personal service is wonderful! 8/31/2013 9:06:45 AM
Naomi Dempsey Meijer South Lansing MI It seems like the majority of the time I go into the South Lansing Meijer it is late at night. Every time I go in there Sue is working. She is the greeter. Every time she sees me she says hi, asks me how I am doing, asks me about the kids, what new movies are playing, and when I am leaving even walks me back out to my car when it is super late to make sure I get there safely. She even notices when I haven't been in at night in a while. She always is so nice and genuine. I can always count on Sue to provide service above and beyond! 8/31/2013 1:10:27 AM
Paige Mussell Noodles and Company East Lansing MI I went to Noodles and Company for the first time in East Lansing after I moved. The lady at the front taking our order treated us like she had known us for years. She made us feel like we were celebraties and it made us feel really good. We didn't order drinks with our meal but because we took time to talk to her and she talked with us, she gave us small cups for a fountain drink. By far, one of the best experinces of my life! 8/30/2013 7:46:29 PM
Naomi Dempsey Red Robin Lansing MI Every time I go to Red Robin with my family we have a good experience. They are always so nice and accomodating. One of the more recent times we went my husband and I got a special Lime-aid drink to share. Rather than getting us refill after refill our server just brought us a second drink, but then didn't charge us for it. Plus, their food is delicious, and we get free burgers for our birthdays! We love Red Robin so much we usually go there at least once a month! 8/30/2013 7:16:58 PM
Cara Maat Red Lobster Grand Rapids - 28th Street MI We dined in honor of my mother-in-law's birthday, and our party included 2 small children. My two small children. Our waiter was so great, anticipating our every need and question, handling us with grace and kindness. What a great experience! 8/30/2013 5:24:14 PM
Dan Boyer Meijer Grand Ledge MI Over the past year I have had multiple Celebrated! Service experiences at the Meijer in Grand Ledge. The cashiers are fast and friendly even when they are making small talk. They also go the extra mile to be sure you are getting the best price by making sure you are taking advantage of sales and discounts. The employees in the various departments are also very helpful and attentive to customer needs. On three occasions, I have talked to a manager to let them know about my positive customer service experiences. Each time they have been excited and pleased to hear my praise of their employees. This may seem obvious, but it has not been my experience at other businesses at times. 8/30/2013 5:16:34 PM
Ryan Dempsey Go Workout Lansing MI The Staff at Go Workout is very friendly and goes out of their way to say "Hello" when you walk in the door, and "Have a nice day!" when you are leaving. If you are ordering a drink at the counter, the staff will occasionally engage you in random conversation as well, so that there isnt awkward silence while you await your beverage making it an all around better environment. The Equipment and overall look of the gym is also clean and maintained well for a gym. 8/30/2013 10:39:07 AM
Alicia Pickett Subway Lansing/MLK-M99 MI Every time I visit the Subway staff is always friendly. The atmosphere is light and the staff is always cheerful. One employee, she always remembers my order even if I haven't visited in awhile. I always enjoy visiting this location. 8/28/2013 7:43:11 PM
Emily Mills Subway Holt MI Whenever I go to Subway the staff is always friendly and go above and beyond by carrying on conversations with their guests and making you feel like you are their friends. A lot of our staff go there for break or before their shifts not only because of the food but because of the staff. The other day they even drove all the way to the theater and brought us a party sub just to say thank you for coming to them so much. That was very unexpected and for sure Celebrated Service. 8/28/2013 10:50:06 AM
Steve Forsythe Preferred Toyota of G.R. Grand Rapids MI My sister and I dropped-in to Preferred Toyota of GR to test drive the FJ Cruiser. Julie was anxious because she and her husband had recently visited a Houston Toyota dealer to see the car and felt uncomfortably pressured to provide all kinds of personal information. We were greeted warmly by several staff members and a few stopped to make small talk. We were honest about our situation, that she was up from Texas and her husband asked her to test drive a FJ Cruiser while in MI. Our greeter called for a new car salesman and Michael Liggins arrived. After a couple minutes of conversation he said “We have 2 new FJs and one pre-owned, let me get the new one up here, all I need is a drivers license.” During that time, both Michael and another employee offered us bottled water or pop (extra mile). Julie was IMPRESSED! Michael asked questions to learn more about her vehicle needs, and shared all kinds of info about the FJ; including the fact they can be submersed in water up to the bottom of the windows! Anybody have a 4’ river they need to cross? :) Anyway, he gave her the keys and said I’ll see you in 20 minutes. She liked the car but really liked the way the Preferred Team made her feel. When we returned Michael said, “Let me get the pre-owned and you can drive that too” (extra mile). Michael knew from the beginning that a sale to a visitor from TX was very unlikely. Still his tact was just the opposite; engaging, helpful and kind! I’d return in a heartbeat. 8/28/2013 10:17:06 AM
Scott Bob Evans / 900 American Road Lansing MI My family and I went to our local Bob Evans recently for breakfast and had a great experience. We were greeted as we walked in the door by a hostess and seated immediately (and it was busy). Rachel was our waitress and she was friendly, efficient and helpful (you see my in-laws sometimes have special requests). She didn’t even seem phased as my son behaved like a caged gremlin – screaming and fighting to get out of his seat the whole time! She kept the chocolate milk flowing for him. The staff as a whole there always seem to be in a good mood and and sincerely concerned that people are enjoying themselves. So we had a great experience down on the farm! I have to mention something that I did not realize until I posted this. I searched the Celebrated Service site to see if and what I had previously written about and lo and behold a year ago I wrote about a different experience but at the same Bob Evans with the same screaming child and even the same waitress! Ha! How about that! So, I tip my hat to you, Mr. Evans, for consistently meeting high standards when it comes to both quality of service and food! Keep up the great work. And be warned becasue we'll be back... 8/27/2013 8:04:20 PM
Nick Worden Wheat Jewlers Lansing MI Every time I go to Wheat Jewlers I get greeted with a smile. The staff at Wheat Jewlers is very helpful in finding you a piece of Jewlery that looks great for your price range. The even offer to custom make rings if you can't find what you're looking for. They are a great family store and give a lot back to the community through the year. I believe they deserve to win the Celebrated Service Award. 8/27/2013 8:02:29 PM
Ben Water Works Salon & Spa Mt. Pleasant MI Every time I go to get my haircut at Water Works I know that I will walk out looking my best. I am ALWAYS greeted by a friendly smile and helpful individual. I am also offered something to drink while there, and they always have great music playing too. More importantly I have had my hair cut by many professionals there and every time my hair looks great. I greatly appreciate the friendly and awesome service from the ladies at Water Works Salon & Spa! Keep up the great work! :) 8/27/2013 6:47:41 PM
Chey Freeman Pet Supplies Lansing MI I am nominating pet supples for the celebrated service award because everytime i go to the store and walk in, i am always greeted with eye contact, a smile and a "Hi, welcome to pet supplies" (: They have great employees who are always around whenever you need help finding something or have a question. I always feel welcomed when walking through the door and it makes me want to come back again and agian. I just love the place and the employees that work there!!!! (: 8/27/2013 12:26:02 PM
Larry Zuverink Biggby Store 357 - Caledonia Caledonia MI I pulled into the drive through and didn't even look what time it was. Even though they were already closed, Whitney and Amanda answered the drive thru and made my drink like nothing was out of the ordinary. It wasn't until they had to unlock the drive through window that I realized they had been closed for 15 minutes. They both went the extra mile on this location. On every other visit they are super energetic and always smiling. 8/27/2013 10:13:03 AM
Amanda Johnson Maurice's Okemos MI I enjoy shopping at Maurice's. Their selection is great and their staff is very helpful. They always bring extra clothes into the dressing room for me and they always find stuff that I really like, but didn't see while I was grabbing items off the rack. 8/26/2013 10:21:33 PM
Dan Brewster Buffalo Wild Wings Grand Rapids MI My buddies and I went out to the Downtown BDubs for trivia night on Tuesday. Our server, Eric, was very positive, friendly, and genuine. He checked back frequently (especially for how busy they were) and never seemed like any question that we asked, or any request we had was a bother in the slightest. It was really refreshing to have this awesome service, thanks! 8/26/2013 10:59:59 AM
Kelly Meyer PetSmart Grandville MI I recently acquired some cute little hermit crabs, but I had no idea how to take care of them or what I would need for them. I went into PetSmart to find the items I would need, and I was helped by a very kind woman named Tracey. Tracey not only walked me through some hermit crab-care steps, but she also recommended the best items for me to purchase without suggesting the most expensive possible things. She even went the extra mile and personally printed a hermit crab care guide for me because they were out of their regular copies. Thank you Tracey for not only being extremely helpful, but also for being so personable and friendly as well. You are a wonderful example of celebrated service!! 8/25/2013 10:40:49 PM
Brandy Miller Painting with a Twist Lansing MI When I booked my party Deb was very helpful, she quickly answered all my questions leading up to the party. She greeted us when we arrived and took photos for us, so our focus stayed on the fun and painting. The artists were very friendly and engaging the whole evening. We are already planning our next trip to Painting with a Twist! 8/25/2013 5:14:03 PM
Mike Zimmerman Kennys Muskegon Hts MI Went for breakfast at Kennys We had 8 people in our party the waitress Darcy had the table already when We got there She took the order and brought Us a great breakfast everything was hot and delicious all coffee was kept full and everyone said how great everything was Thanks to Darcy and Kennys A great celebrated service!!!!!!!! 8/25/2013 4:32:09 PM
Khalil Young Gamestop Lansing MI Going into Gamestop I was greeted immediatly by Kalvin and all of my questions were answered with ease. He updated me on the new offers and items coming out soon and made me feel welcome to be there and the feeling to return to this specific store time and time again 8/25/2013 1:02:57 PM
Tyler Ennis Famous Daves Holt MI I've gone here twice now and each time, they have been so awesome to me and the people that I've gone with! Their GM even sat down with my Mother and I on opening night just to have a conversation with us! It was so awesome!! Plus, their employees go the extra mile even when they are outside of work! Read my stories about them down the page! 8/25/2013 1:02:56 PM
Kendall Farkas Spectrum Health West Pavilion Grandville MI I had to go to the Spectrum Health West Pavilion for my first physical therapy appointment. I ended up getting confused on my appointment time, making me worried I was going to be late to where I had to be next. So when I was greeted by Marie, I inquired on how long my appointment would be. She responded by telling me not to worry and she would see what she could do to get me out quicker. She made all her notes on a piece of paper explaining that it would be faster than entering it in the computer adding she would enter it in later. She was very friendly and took the time to listen to me. She also explained things in such a way that was easy to follow. She did all this without losing a smile on her face. When she found out I had to drive all the way from GVSU, she immediately told me she would get my later appointments made at their Allendale location to save me such a drive. To top it all off, she ended up scheduling my next to appointments for me! She typically never does scheduling, but she knew it would be faster than waiting for the secretary to finish up with her current patient. Marie is an excellent example of celebrated service. She is open and friendly while making sure to pay attention to the needs and concerns of her patients. Thank you Marie! 8/25/2013 2:32:07 AM
Megan Marshall Texas Corral Benton Harbor MI A couple of months ago my friend and I went out to dinner and our waitress was awesome! She answered all of our questions about what came on what and offered suggestions about she and her mother liked to order from there. She checked on us often and made sure our drinks were full. At the end of the meal when she brought our checks she said it was her first table that she had done on her own. It was amazing service and I wish more places had someone like her. 8/24/2013 9:58:48 PM
Megan Marshall Taco Bell St. Joseph MI I stopped by Taco Bell last night after work to get some dinner. The lady who helped me was very nice and willing to answer all my questions and she didn't mind at all. When I asked if they had changed the sauce they put on of there items she assured me they didn't and let me have a sample of the chicken to make sure it wasn't too hot so I didn't order something I couldn't eat. She was super awesome and nice and made me want to go back to her location again. 8/24/2013 9:56:14 PM
Jake Zerrenner Mcdonalds Benton Harbor MI I order a large coke with light ice on my way home from working here at the theater a lot, one of the ladies that works in the first window where you pay will bring me my coke to the first window instead of making me wait to get to the second window when she reconizes my large coke light ice order. 8/24/2013 4:30:59 PM
Jake Zerrenner Biggby Coffee St. Joseph MI I went into Bigbys for a frozen coffee on a rather warm day a month or so ago, the 2 females working that day were very engaging and made feel welcomed! I'm completely terrible with names so i can't recall them at this time. Please keep up your exceptional service Biggby! 8/24/2013 4:25:20 PM
Jake Zerrenner Jimmy Johns Benton Harbor MI Right when we opened on Saturday, one of the eomployees from Jimmy Johns showed up with big platter, She said they had made a bit too much and she thought of us to bring it to! Needless to say we were all super happy here about it, thanks to the whole crew at Jimmy Johns! 8/24/2013 4:21:21 PM
Rachel Tradehome Grand Rapids MI My mother and I went into this store and we had this women who basically treated us like we were royalty. She was friendly and very informative. She was a pro at her job. You see my mother has a very difficult time finding shoes because she's broken her ankle in the past. This women searched the store high and low just for us. It was just so refreshing having someone take the time to look around rather than brush us of with the whole "We can't help you here" bit. She understands celebrated service and my mother and I both really appreciated her assistance in the store. She was an outstanding employee. 8/24/2013 3:57:24 PM
Zach Gargus Pet Smart Muskegon MI We went to Pet Smart and talked with Chad. He was very helpful and explained everything we would need to do for our pets. He never made me feel rushed or that I was bother. He even gave me websites to visit and told me I could call him if I had any other questions. I will go back to this store for my purchases and to talk to Chad. 8/24/2013 2:31:10 AM
Daysha Ficklen Lowes Benton Harbor MI While I was at lowes looking for a plug for my dryer, my helper Mickie was very helpful. And he helped me find the right plug. 8/23/2013 10:09:14 PM
Robyn MCC Muskegon MI Jean, in the admissions department was very helpful and let me cut the line for the consulars office! Thanks! 8/23/2013 7:53:45 PM
Tyler Borek Fat Boys Pizza - Holt Holt MI Every time I choose to get pizza this place is first to come to mind, I always order from them because they have amazing service. When I order over the phone the employees always have good attitudes and are very polite. When we pick pizza up they are quick and make the trip easy by getting people in and out of the line quickly and efficiently. This place is very clean and when watching pizza be made they appear to take proper precautions to make everything clean. When we get pizza delivered they say to us "That will be about 15-35 minutes" and when we get it delivered it's delivered within 20 every time. This place is by far a family favorite. 8/23/2013 12:17:33 AM
Tony Amirante Mancino's Lansing MI I've been going to Mancino's (S. Cedar location by Meijer's) quite a bit for over four years now and I can honestly say that I've only had celebrated service there every single time. The staff (which hasn't changed much at all over the years) is always down to Earth friendly. They engage with the customers as if they've known them their whole lives. I can tell their attitudes towards service is genuine and sincere and they really enjoy time spent with their guests. I could go on but I'll finish by just saying thank you Mancino's staff for the celebrated service all these years. Oh yeah, and thank you for keeping the food consistently delicious too :) 8/22/2013 6:16:05 PM
Janina Richardson Smokey Bones Grand Rapids MI We went to the resturant, and as soon we got there our little sister got sick, and so our mother had to take herhome buit we just ordered and couldnt eat, so the lady said as soon as the food is ready i will put in boxes so you can eat it when they can. and she always stayed up on us and making sure we are all set. and we really apperciated her service and how sweet shew was. Thank you so much. 8/22/2013 4:45:08 PM
Jamarii Williams B Dubbs Lansing MI Recently over this summer I went to B Dubbs for the first time with my cousins and I experience a great time there. The waitresses were wonderful, our table waitress continue to check and see if everything was tasting good. They offer suggestions and was completely honest about everything we asked on the menu. Also our waitress kept up on giving me my free lemonade which I enjoy very much!! 8/21/2013 9:36:08 PM
Mike Zimmerman Pints and Quarts Muskegon MI Went to Pints and Quarts for dinner on Monday night our waitress Melissa did an excellent job! great service,great suggeastions on what to have and a great smile, returned to ask how everything was, even extra cherrys for My cherry coke GREAT JOB !!!!!!!! 8/21/2013 4:49:51 PM
Bryan McFadden williamston MI I like to give a shout out to Doris at Red Lobster, on Sun night Aug 19 me and the wife went in to Red Lobster to enjoy the all you can eat shrimp before it stops and our waitress we had was Doris, she started off with a nice smile and it was all UPHILL after that,very attentive to our every needs and after the 8th plate of shrimp, I had to throw in the towel but kudos to Doris and the whole staff who made our stay a very memorable and lasting one, (the only other company to be that nice is Celebration Cinema......can you hear what I'm saying..whoot..whoot)....peace 8/21/2013 3:32:00 PM
Caitlin McIntee Gippers Sports Bar Grand Rapids MI Ash, one of the bartenders at Gippers, has some of the best customer service I've seen in a long time. Since the first time I went there she has remembered my name and greets with me a smile and my drink before I've even had a chance to sit down. She is always friendly to everyone and takes time to talk and get to know the regulars that come in. I would defiantly recommend anyone looking to go to a bar with an amazing bartender that actually pays attention to you to go see Ash at Gippers! 8/21/2013 3:27:00 PM
Bridget Starr The Brunch House Lansing MI Every single time I go into The Brunch House I get great service from the time I enter the door to the time I pay my bill. The waitresses are very inviting right when you walk in, asking simple questions like how my day is going or even what my plans consist of for the rest of the day. The waitresses are very quick and efficent with getting the order to the cook and bringing it out. I would suggest eating here if you love little diners. Its on pennsylvania right next to the highways :) Its awesome-sauce 8/19/2013 5:51:52 PM
Chad Lenczycki BestBuy Portage MI I needed a computer for college, and BestBuy was having a 'Black Friday in July' sale, so I went in after work and looked at the laptops. I found one that I really liked, and that night I brought my parents in to try to convince them to buy it with me. Once we got over to the section where the laptops were, Nick P quickly came over and started talking to us and asking us questions about what we needed the laptop for and whatnot. I had my eye on one, but once we told him I was going in to engineering, he steered us towards the next level up laptop that he said would suit my needs better since it had a much better graphics card and higher processing power. Once we decided that laptop was the one we wanted, he filled us in on all of the deals we got by purchasing that weekend, which included Microsoft Office University for free, a free 16GB thumb drive, and free antivirus software. Nick stayed more than half on hour past closing time to help us and make sure we got everything we needed in one trip. He showed truly excellent service, and I strive to make my service as great as his. 8/19/2013 2:30:22 PM
Annette McCarty P. F. Chang's Lansing MI Everytime I go to P.F.Chang's I can't help but smile. The food is delicous, the service is fantastic, and it is always so clean and appealing. I've gone there for my birthday meal every year for 4 years so far and I always want to go when I can! 8/19/2013 1:09:57 PM
Tom O'Callaghan G's Grille Grand Rapids MI Today I went to G's Grille with my parents. As soon as we walk in the door, Terri greeted us and told us to feel free to sit wherever we like. As soon as we got our seats she quickly came up and greeted us, and asked what we would like for drinks. Quickly she brought those back and took our order. Throughout the meal she would check on us to make sure everything was to our liking. Even when she didn't come over she would be looking over at us making sure we were enjoying ourselves. She never let the smile fade from her face. She even brought refills for our drinks without us even having to ask. One of the forms of service I have had in a long time! I can't wait to eat there again. 8/18/2013 11:37:41 PM
Connie Ziebarth Papa Vino's Kentwood MI Betsy and I went into Papa Vino's for a quick lunch earlier this week. Amanda pleasantly greeted us with her beautiful smile. She took our drink orders and brought us some fresh bread right away. As we were looking over the menu, we had a few questions about some of the items. Amanda easily knew the answers since she also worked in the kitchen. In fact, she told us it was her first day serving but you would have never guessed it. She was extremely friendly and took excellent care of us. She even offered us some soft drinks & water for the road. Amanda truly brightened our day and we hope to see her again soon! 8/17/2013 2:58:08 PM
Kelly Meyer Qdoba Grandville MI Taylor at Qboba was awesome! My friend and I had no idea what to order because we had never been to Qdoba before. When she noticed us staring at the menu in awe, she offered us some very helpful suggestions and tips. She also chatted with us while we decided what to get, and she just made the whole visit better with her friendly attitude and service. Thanks Taylor! 8/17/2013 1:38:07 AM
Amber Liz Schwartz Grand Coney Grand Rapids MI After work one night, a group of us employees decided to go out to eat at Grand Coney. It was late, and there was about ten of us, so I was a bit nervous about what kind of service we would receive. We were sat in a big booth, and our server immediately brought us all waters and menus. He was prompt with taking our orders and kept up with refills all while making small conversations and joking around with us. He definitely displayed celebrated service and he made me want to come back to Grand Coney again! He was just overall great. 8/17/2013 12:28:43 AM
Connie Ziebarth Hopcat Grand Rapids MI A little over a week ago I had lunch at Hopcat. Our server that day was Sam, and he was AMAZING! He made us feel welcome the moment we arrived. When we ordered our drinks, one of the items was no longer available. But, Sam was extremely helpful and suggested other tasty beverages to try! As I watched Sam interacting with his other tables, it was clear that he loved people. He was joking around with everyone. He truly made my day, and I'm sure that I was not the only one. Way to go, Sam!! 8/16/2013 5:39:42 PM
Daysha Ficklen United Federal Credit Union Benton Harbor MI While i was at the bank my teller Melissa was very nice, she smiled the whole time, she recounted my money to me and told me to have a good day. 8/16/2013 4:44:27 PM
Whitney Best Buy Grand Rapids MI I needed help looking for an IPad and the electronics department was pretty busy and all staff members were helping others. A man (Donnie) comes over to me and introduces himself as an employee from the phone dept. but that he could answer any questions about the IPads I was browsing. I asked a lot of dumb-founded and simple questions (i'm not the best with technology) about which one would suit me best. He chuckled with me and made me feel comfortable with some jokes. He even found me the color that I wanted and was happy to search for it. He was just an overall awesome employee! When I gave him the free movie pass he was overly excited and even pulled out his wallet to show me his big screen movie club card and how he loves movies! I told him how I truly appreciated his awesome service and to keep up the good work because nowadays that is hard to find. He then shook my hand, smiled and told me to have a great day! I left the store with a big smile on my face and I was very confident he found me just the right product for my needs. :-) 8/16/2013 12:20:44 PM
Beth Pelletier Olive Garden Grand Rapids MI Joy was our server at Olive Garden yesterday, and I was really impressed by her service. She was friendly and upbeat, and she was very helpful throughout our visit. She came back to check on us often, which was great because we had the Never Ending Pasta Bowl, so we wanted more food. We paid the bill with cash and realized afterward that we didn't have enough cash for a tip, and we felt terrible. We ended up ordering a coffee to-go so that we could charge a tip to the card, and Joy didn't seem put out at all. I really appreciated her patience with us, and she joked around with us as well, making us feel very comfortable. She was awesome! 8/15/2013 1:24:33 PM
mike zimmerman Red Robbin Muskegon MI Went to Red Robbin around noon had a great meal and great service the waitress was Rachel had a great smile kept everything well supplied 8/14/2013 5:54:06 PM
LeeAnn Rodgers AppleBees On EastBelt Line Grand Rapids MI Family friends came in from Indiana for a visit we went to Applebees for lunch. We had the one of the greatest waiter EVER i believe his name was "Key". He first approuched our table of 7 with the most cheerful greeting but it wasnt for his approval and he went nope i can do better then that let me try again and he rewalked up to us with even more of a friendly greeting. Throughout the whole lunch he was joking with us and talking to us and just making it a greatest. 8/14/2013 10:20:16 AM
Chelsea Green Pizza House East Lansing MI I love going to Pizza House! It doesn't matter if I am just picking up a pizza to take home or I am going and sitting down to eat, they are always so friendly and nice to everyone! They make sure as soon as you walk in that your needs are met, and they they always have smiles on their faces. They really seem to know what good service is, and I truly believe that they deliver celebrated service to their customers. They make sure that you leave the building happy and satisfied with your visit. They also have the best pizza in town! 8/13/2013 9:56:16 PM
Maddison Fensel The Green Well Grand Rapids MI Cassie first greeted us with a generous smile that brighten up my day. My sister had asked if she could turn her resume and not only excepting her resume she also gave her a application. My experience at the green well was enjoyable for my whole family. 8/13/2013 5:12:12 PM
Megan Mahoney Olga's Portage MI My family chose Olga's in the Crossroads Mall tonight for dinner. Our waitress, Kaitlyn, was one of the best I've had there. She was confident when answering the questions we had for her and was personable with the entire table. Our meal was out in a timely manner. My mom had a few coupons which could not be combined, and when we asked her if we could split up the bills so that we were able to use as many coupons as we could (most of them were for dinner, and we don't normally eat dinner there), Kaitlyn without hesitation took our bills and split them. Thank you Kaitlyn! 8/12/2013 8:35:24 PM
LeeAnn Rodgers AppleBees on Alpine Grand Rapids MI My husband and I were having empty nest syndrome because our son was off camping for a week and this was the longest time he has been away from us. So we went out to eat for dinner and we had such a great waitress she was so nice. Then I was talking about a tropical drink i once order from there that they no longer sell and the waitree went to the bartender and asked about it because she kept a book of all the drinks they had sold, then they actually made one and surprised us with it. It made our night. 8/12/2013 5:05:32 PM
Kelly Meyer Best Buy Grandville MI Today I went into Best Buy looking to purchase a lens that had recently been on sale. I found the lens I was looking for at its original price, but not the sale price. A nice gentleman name Daniel came to assist me, and asked me what I was hoping to find. I told him about the sale price I had recently noticed and asked him if that was still in effect. He was very polite and friendly and immediately sought an answer to my question. When he found out that the lens had recently been taken off sale, he offered to find out if the store could still honor the sale price. Unfortunately, I was unable to get the lens at the lower price, but Daniel was so kind and efficient that I was still pretty happy when I left. Way to go Daniel! 8/11/2013 8:41:00 PM
Angela Krohne Sparkle Car Wash Benton Harbor MI Jason was working the car wash at Sparkle. I was using my free car wash from getting my oil changed and there was a car ahead of me so he had a conversation with me while I was waiting for my turn. He was very polite and friendly, engaging everyone that stopped by. 8/11/2013 12:29:41 AM
Angela Krohne Sparkle Quick Lube Benton Harbor MI There were two gentlemen who changed my oil at Sparkle. I only caught the name off of one of their name tags and it was Derek. They both were extremely friendly. They consistantly give celebrated service any time that I have had them change my oil. 8/11/2013 12:27:44 AM
Angela Krohne Clementine's Saint Joseph MI Tyler was our server at Clementine's the other day when we went for dinner. She was polite and friendly. She checked on us often. We've seen Tyler there before and she's always been friendly, so it's nice to see someone who is consistantly giving celebrated service. 8/11/2013 12:25:55 AM
Angela Krohne Best Buy Benton Harbor MI I went to Best Buy to look at digital cameras because my old one was starting to not work as well anymore and I figured it was time for an upgrade. I'm pretty indecisive and have been looking at cameras for awhile. Jessica and Heather helped me get over that indecision and go with my instinct. I walked out that same day with a new digital camera! I appreciate how patient they were with me going back and forth about a few of the cameras. I also appreciated how they seemed to have a genuine knowledge of the different cameras and were trying to help me get the camera that was best for me. 8/11/2013 12:23:38 AM
Angela Krohne Affinity Salon & Spa Saint Joseph MI I have been growing my hair out to donate to Locks of Love. Originally I was going to chop my hair off at the our team's booth at the Berrien County Relay For Life and that ended up not happening with how busy we were at the event. A few weeks later I decided that it was summer and I was tired of long hair, so I called Affinity Salon & Spa to set up an appointment within the next week or so and Jamie is one of their stylists there and she had an opening that day and offered to help me right then and there. I headed out there and she fit me into her schedule that day and cut my hair. She even offered to fill out the paperwork and send the hair in for me! So all I had to do was show up. All of the other employees that I encountered that day were extremely friendly as well. 8/11/2013 12:13:34 AM
Meghan Pitsch WMU Financial Aid Kalamazoo MI Sometimes I tend to only look for Celebrated Service when I am in a restaurant or store, but yesterday I was reminded about other kinds. I am attending Western Michigan University and about a month ago I went down to campus to meet with a financial aid adviser named Carole. She gave me some paperwork and told me that when I was ready to turn it all in to come back and meet with her. This was incredibly nice of her considering the paperwork usually gets turned into other departments. She saved me alot of extra work by cutting out the middle man. I met with her yesterday and she made a point of making sure I had her number to call her with any questions for in the future. She went out of her way to do extra work, just to save me time and make things easier for me. It is really great to see people who love what they do as much as she does. 8/9/2013 10:35:20 AM
Megan Mahoney Outback Steakhouse Kalamazoo MI My family and I decided to celebrate my dads birthday and my honor of employee of the month at Outback Steakhouse. Our server, Breeann, was friendly and very attentive; replenishing our water glasses and our drinks as well as making sure we had everything that we needed throughout our meal. Our salads never made it to our table and my moms steak was over done. Breeann as well as the other wonderful staff members made it a point to make it right. I got a different side, in place of my salad and they brought my mom her salad while she waited for her steak to be cooked to perfection. This bad situation was quickly turned around and made right. Thank you Breeann and staff for making our dining experience a good one despite the hiccups! 8/8/2013 7:01:44 PM
Janina Richardson Meijer Lowell MI My best friend and I went to meijer for a new relase of a cd.This was around midnight. When we got there we couldnt find the cd anywhere and started to panic. We stopped someone who finally came out of the back, and she called someone who was on there break and came and gave us the only delux version they had because we were the only ones coming to get the cd. But what made it speical for us is that he went out of on his break to get us the cd that we wanted. It was one my fvorite times I have had at meijer! Thank you!! 8/8/2013 6:33:02 PM
Barb Shalifoe The Camera Shop Muskegon MI I stopped into The Camera Shop before work to ask about getting my beloved Canon fixed. I was very impressed with their service. Justin told me about the process of sending it in to be fixed. I told him that I really liked the model that I had, and he showed me a few cameras that were comparable to my camera. He showed me their special features and taught me a few new things! It was nice of him to take the time to show me some newer models and he was patient with my questions. Thanks for providing such great service Justin! 8/8/2013 3:35:24 PM
Ben Prout Curt's Service Center Mt. Pleasant MI Whenever my car needs repairs I know that I can always count on Curt's for great and friendly service. They are always polite and courteous when I drop off and pick up my car. I recently needed a repair and they quickly squeezed my car into their busy schedule, and even had it ready the next day! When I think about celebrated service Curt's Service Center is the first that comes to mind. They are a true definition of celebrated service and are a great contribution to the Mt. Pleasant area. So, thank you Curt's Service Center for your Celebrated service! 8/8/2013 3:23:26 PM
Emily Stanton Speedway Muskegon MI The other day I was having a horrible day. On my way to work I stopped at speedway to get gas an icee. The first thing I did was try and get gas but I wasn't familiar with their system so the cashier seen i was having trouble and came out to help me even thought she didn't have to so I thanked her and went inside to get my Icee then their machine was out of order and I told Tiffany the cashier that and she told me it was because it was so Hot and everyone was overworking it she could tell I was having a bad day so she offered me a fee fountain pop (again she didn't have to) I thought it was incredible that she made my day just by doing her job! Excellent service! Thank you Tiffany! 8/7/2013 8:18:13 PM
Mike Zimmerman Ninos Muskegon MI Went to Ninos for breakfast had great service and great food Heather did a great job and kept a smiling face all the time 8/7/2013 4:43:35 PM
Krista Mills Bed Bath & Beyond Walker MI Last week I was out and about looking for things that I still need for my college dorm room this fall. And I went to Bed Bath & Beyond to look for somethings and price stuff out. I asked Parker one of the employees to help me find an item I was looking for and she wasn't sure where it was so she took me over to look it up on her computer. While we were waiting on the computer to work she asked me what I was looking for these things for and I said my college dorm room. She asked me what college I was going to I told her Olivet College and she smiled and got a couple papers that had stuff listed on there of things Olivet College specifically allowed and didn't allow on campus in the dorms along with a booklet with check lists of items I'll need with ideas on how to store things in my room! She was extremely polite and helpful and just completely made my day! Everybody there was so happy and upbeat that it was such an amazing experience! 8/7/2013 3:24:38 PM
Kevin Wolters Founders Brewing Company Grand Rapids MI I was sitting at the bar chatting with a girl that was on vacation doing a brewery tour and was making her last stop at Founders. It was getting late at night (11PM) and as she was leaving she wanted to buy a pint glass to take home with her. Unfortunately the store where they sell the glasses was closed for the night. The manager Francesca went the extra milefor this out of town guest and re-opened the store so the guest could buy a pint glass. Thanks to Francesca, the guest was able to return home with her pint glass in hand. Great Job Francesca and the entire Founders staff. 8/7/2013 2:13:10 PM
Lisa Ruby Tuesday Mt Pleasant MI My bf and I rode to Mt Pleasant on Friday, August 2nd to spend the night and participate in the Freedom Walk early Saturday morning and then attended the Saginaw-Chippewa powwow. On Friday night, we chose Ruby Tuesday for our dining experience. It was great! Our server, Jalynn, was very interactive and seemed genuinely interested in our adventure. She asked us about our motorcyles and she complimented the turquoise ring I was wearing. I told her about the powwow and the jewelry the vendors have there-- and she said she would make time to go check it out! :) Jalynn had a busy section but was still attentive to refilling our drinks and to giving us updates on when our food would be served. I noticed a lot of activity with servers and even the chef entering the dining area to deliver plates of food to guests. When I presented Jalynn with her Celebrated! Service Tag I fully expected that she would be familiar with what it was--thinking surly she had received one already for her great service! She had not but was very happy to have her free movie ticket and she was gracious and humble to accept our compliments about her service. It was my first time dining at a Ruby Tuesday --I'll go back! Maybe not all the way to Mt Pleasant (I'm from Grand Rapids)...but I'd trust that the food is always yummy and the service will be super. 8/7/2013 10:29:00 AM
Daysha Little Caesars Benton Harbor MI While i was getting food at liilte caesars, my server Amanda was very polite. I orderd a pizza and breadsticks, and she asked my would i like to make it a meal. She was very friendly, and also fast at getting my order. Thanks Amanda for the good service!!! 8/6/2013 7:24:21 PM
Jenny Garone Yoga HEAT Grand Rapids MI I cannot say enough good things about Elizabeth & the staff at Yoga HEAT! I had only gone a couple of times, and then after a several month hiatus, I returned. Elizabeth remembered my name! The Yoga HEAT approach is very fun and inclusive - I never feel intimidated that I'm not at the level of others in the class. Best of all, Elizabeth was open to my suggestion of a trial Mommy & Me Yoga class on a Saturday afternoon so those of us who can't come with our kids during the week days could give it a try! Whether you are brand new to yoga, or a head-standing-side-crowing-bird-of-paradise veteran, Yoga HEAT is a wonderful studio with a phenomenal staff! 8/6/2013 9:55:49 AM
Ricky L. CCLA Lansing MI Nothing Extravagant but I was having kind of a rough day and my mom sent me to Sams and since they were under construction I couldn't find what I was looking for, without me saying a word an employee came up to me and helped me find everything I was looking for and even cheered me up. 8/5/2013 7:51:22 PM
Adrian W. subway Lansing MI I left for work a little early so i could get something for lunch. I went to subway there was only one other person there so I had plenty of time. The lady in front of me was very rude and kept changing his mind on what she wanted. I was there waiting behind her for 20 minutes. The girl helping her kept her cool the whole time and did it with a smile. After she helped me with my order apologized and even helped me save money by showing me a combo instead of ringing it up individually. I really appreciated how she kept her calm and had a smile on her face the whole time i was there. 8/5/2013 6:18:26 PM
mike zimmerman whitlows forerunner muskegon MI had breakfast at whitlows on sunday morning Chris our waitress was very busy large crowd many large tables she did a great job fast and friendly service thanks to Chris 8/4/2013 4:28:48 PM
Dennis Diaz Tallarico's Boardwalk Subs Byron Center MI Boardwalk Subs understands that the customer is the most important aspect of our business. In addition to providing a high quality product, we strive to provide the best customer service possible. The two biggest compliments that we like to hear is a customer saying they are ''hooked'' on our subs and that they have recommended our restaurant to their friends. We want to make each person that walks in our door feel that they are the most important customer of the day and each and every one truly is. 8/3/2013 8:50:35 PM
Amanda J Buffalo Wild Wings Lansing MI Service at BWW is always great. Our waitress Jessica was fantastic and the manager Stephanie came by several times to make sure we were enjoying our food. Thanks! 8/3/2013 7:41:06 PM
Nathan Omish Connections Muskegon MI My fiance and I went to Omish Connections to get wedding favors for our wedding party and I recieved some of the best service that I have ever recieved in my life from Linda. My fiance and I got there around 6pm and the store closed at 7pm. We were there untill 7:45 working on a project with Linda. We got customized presents for both our parties and Linda seemed even more excited about making them then we were picking out the gifts and custom designs. She was always smiling, very nice, and she was very easy to work with. A few days later when we came to pick up our order she gave us a complimentary Christmas ornament with the same design my fiance picked out for her wedding favors on it. I really enjoyed going to Omish Connections and I'm very glad that I went there to get wedding favors for my wedding! Way to go Linda for providing us with Celebrated Service and I couldn't be more happy with my experience at Omish Connections in Muskegon! 8/3/2013 7:32:35 PM
Alsatia Lohr Bath and Body Works Howell MI Bath and Body Works was having a huge sale. The store was packed full, yet as soon as my mom and I stepped into the store, we were greeted with a friendly smile. All of the workers helped my mom and I: they suggested different fragrences and gave us baskets to carry everything. I had a pefrume top that broke a while back, and I had the perfume with me hoping to exchange it. I asked one worker, and she replaced it right away. I was so suprised that I didn't need a receipt or anything. Finally, when we were ready to check out, there was a huge line. The workers broke up the line so that people didn't have to wait as long. All of the workers went out of their way and my mom and I had a great time shopping. Thanks guys!! 8/3/2013 1:39:47 PM
Alsatia Denny's Okemos MI At four in the morning, my friends and I decided to take a spontaneous trip to Denny's. We were greeted with a friendly smile from our waitress, Love. Love took our order quickly. She chatted with us the entire time and even helped my indecisive friend pick what to eat. Every time she checked on us she had a warm smile on her face, even though it was so late at night. Way to go, Love! 8/3/2013 1:27:56 PM
Meghan Pitsch Buffalo Wild Wings Grand Rapids MI It is extremely convenient to have a Buffalo Wild Wings located so close to the theater for the times when I leave work too late to get food anywhere else. My most recent visit occurred when a group of ten or so employee's met at BDubs as a makeshift "going away" party for another employee. We walked in very late, close to 1:30am and the staff seemed a bit apprehensive to serve a big group so late. But we were served by Amy who didn't show any concerns about a group that large, so late at night. She was extremely friendly the whole time making conversation with everyone, making great drink recommendations that everyone enjoyed, and was constantly checking on everyone and giving refills. It was nice to see someone so cheerful and upbeat considering how late at night it was. After I gave her the celebrated service ticket she was extremely excited and kept saying how we had made her night. Unknowingly, a minute later, a fellow employee also presented her with one of their tickets. She just kept thanking everyone and her already fantastic mood, seemed to get even better. Her service was so great, she definitely deserved the two tickets! 8/3/2013 9:52:16 AM
Tyler Ennis Famous Daves/Speedway Holt MI I went to Speedway the other night on my way to go screen a movie, and I had a lot of stuff in my hand. I'm honestly not the smartest guy for getting a lot of cold things with no extra hands to help me seeing as my hands and arms started to become freezing cold when an Employee from Famous Daves' saw me struggling and offered to help me out. I was so happy to see that someone actually cared enough to help me out with the little things. That small gesture seriously made my night so much better. I didn't catch her name and I know she thinks she didn't help me much, but whoever you are, thank you so much for that small little gesture that you did by grabbing my drink that was about to fall. If I knew who you were I would have given you a free movie ticket instantly for going the extra mile! 8/3/2013 2:41:59 AM
William Beckwith Jude's Barbershop Comstock Park MI This is a shout out to Beth over at the Alpine Jude's Barbershop! Usually I'd go to the Ottawa Ave because its right near school for me, but my usual barber wasn't going to be in for 5 days. So what's a guy to do but go closer to home instead. Right off the bat, Beth was just as friendly and welcoming as I've come to expect from Jude's, but I could tell she maybe wasn't 100% - which she confided that she had some personal issues going on. I suggested that she take her time if she needed to because I was in no rush, and I really appreciated the forward honesty before we even got started. The haircut and treatment I got from her that day was well above par for a first cut from a new barber than I had experienced yet, she did such a great job! If it was her at less than 100%, I can't wait to go back and see her at her full A-game! I thanked her with my CSA pass for doing such a great job while she was feeling down, and I knew right away I had made her day. Which was all the more rewarding because she truly made mine that day! Thanks so much Beth!! 8/3/2013 1:29:51 AM
Megan Roebke NAPA Kentwood MI I went to NAPA to get some glue to repair the lose strip of rubber around my windshield and also to purchase new wiper blades for my car. A gentelman working assisted me in figuring out what glue I needed and also when helping me pick out the wiper blades he suggested I get the cheaper ones because the more expensive ones really didn't make a difference. I appreciated this honesty. He was incredibly friendly and was talked to me for several minutes asking me about my college because I was wearing a CMU shirt. After leaving the store I attempted to change my wiper blades and was struggling when a woman came out and was assisting me. Apparently I have a very complicated wiper blade situation on my car because we continued to struggle. The gentleman from before came out and helped me and we were finally able to get them attached. He then suggested we glue the rubber back to my windshield while I was there. During the process we needed a tool that I had not purchased from the store. The woman got this item for me out of the store and did not make me pay for it and told me to keep it once we were done. This experience made my day and I was incredibly appreciate of the excellent service I received from both employees. 8/2/2013 12:39:22 PM
Alex Webb Marie Catrib's Grand Rapids MA My girlfriend took me to Marie Catrib's for my birthday dinner last night. Besides the food being delicous, our waiter took very good care of us. Throughout the night we had many small requests and he met our needs and then some. We always enjoy dining at Marie Catrib's because of their spectacular customer service and this visit was no exception! 8/1/2013 7:41:30 PM
Ian Glazier Qdoba Grand Rapids MI I was getting food at Qdoba before my shift, and as soon as I walked in the door I got a warm welcome. Oh but it did not stop there, I entered the line and the first gentleman was super friendly and got my order started right away. I was in uniform so the second gentleman saw my name tag and called me by name, asked me how work was, and how I was. We proceeded to have a nice conversation and some witty repartee with him and the lady cashier. She said she heard that we have to pay for our drinks at work and thought that was rough so she took care of my drink. The whole time was incredible and I will absolutely be going there more after that. 8/1/2013 3:38:15 PM
Brianna Farrell Kopy Korner Mt. Pleasant MI Wedding planning is tough and I've learned that what can go wrong, will go wrong. After unsuccessfully attempting to home-print my wedding programs I decided to take it to the experts at Kopy Korner for some advice. The employee was so understanding and patient, even printed me an example on the spot, and took away my wedding program woes. He definitely went the extra mile matching the purple, adjusting the size and even offering to print them all within fifteen minutes. I couldn't be more grateful for his excellent service and kindness. It's great to know he was paying attention to all of the details and not just trying to make a sale. Made me feel like he really cared about my "big day." Thanks for all of your help Kopy Korner! 8/1/2013 10:53:59 AM
Greg Howell Graff Chevrolet Mt. Pleasant MI We just bought a used car at Graff, to make a long story short, we were waiting on our salesperson (a newer guy) to put our license plate on our car but he needed metric screws. I waited for quite a while as our sales guy went missing. Another salesperson stepped up and within minutes had the screws and we were on our way. I wasn't his customer, but he made sure to help his new salesperson out and me who was looking frustrated by that point that I gave him my pass. Thanks random Graff salesperson, this hopefully shows that Graff overall is a great place to buy a car because other salespeople help each other and other customers out. 8/1/2013 10:38:21 AM
Jamahra Bare Minerals Kentwood MI (Part 1) I was having a horrible week and went to Woodland Mall to try to blow off some steam by shopping my problems away. I started my day by getting my eyebrows done... well more like well done (strike 1). The wax burned me and left big red marks (strike 2). I found a gorgeous dress at Express that was on sale, but I couldn't find my size. After a complete day of failure I was not looking forward to exchanging my makeup. The previous shade was far too dark. I walked into the store pissed off because I was just there yesterday and the employee swore it was the right color. I was immediately greeted by a smile and a friendly "hello". This changed my bad attitude right away. Jessie walked up to me, introduced herself, and asked me what was wrong. She was so nice I almost felt bad for returning it. I showed her the powder and she exclaimed, "That's not the right shade at all! Here let me help you find YOUR color." I let her know that I was seeing a movie and couldn't stay very long, but she reassured me that she wouldn't let me leave with an incomplete look. 7/31/2013 3:25:40 PM
Jamahra Bare Minerals Kentwood MI (Part 2) After countless trial-and-error with almost every shade they had to offer, it was official, there wasn't a shade that matched my actual color (strike 3). Once I heard such horrifying news I began to cry. Feeling super empathetic Jessie asked why I was crying. With tears in my eyes I responded, "Now I'll never be pretty." Jessie felt so bad that she gave me a big hug. My best friend who was shopping with me began to crack up; she knows how dramatic I can be. Jessie looked me in my eyes and told me I was beautiful and gave me a free makeover. I ended up getting a refund for the sake of time, but Jessie told me to make sure I come back so that she could find my color. Right after she gave me my money back she gave me another hug. I pulled out my Celebrated Service slip, wiped away the tears and started to laugh, mainly because I realized how overdramatic I was being. Jessie deserves free movies for life after dealing with me. 7/31/2013 3:25:03 PM
Whitney Goodwill Grand Rapids MI As I was checking out, so were a lot of grumpy people and there was only one clerk at the registers. As I put my items up on the table Marissa smiles and asks how my day is going and trys to make friendly conversation with me. Her card machine was down so she had to type all of my information into the system which also took time, while the people behind me are upset and tell her to go faster. She apologized to them explaining her register was down and that she had called for more help so they shouldn't have to wait much longer. One man made fun of her...mocking her (she was mexican) saying "Me speaky no ingles ...I'm in a hurry!" Marissa heard him and pretended like she hadn't. She kept a smile on her face and told me that she was lucky to have a job. I said, "Good for you!" Then she told me to have a good day. I feel that the way she handled this harsh/cruel situation was perfect and she was still nice the whole time and didn't let it get her down! This is great customer service! 7/31/2013 2:26:42 PM
India Celebration cinema Lansing MI I went to the sansu a few weeks ago and I had the sweetest waitress she made she we got everything we needed in a timely fashion. And every question I had was thoroughly answered. She was very thankful for the guest past and super polite the entire time she served us. It made my first time sushi experience a great one. 7/31/2013 1:41:48 PM
Morgan Weaver Animal Hospital Mount Pleasant MI A couple of days ago my 5 month old puppy, Mayberry, was playing with my cat and ended up completely breaking her leg by falling off the back of the couch and hitting her cage. Of course being the animal lover I am, I immediately was in a panic and rushed her to the closet animal hospital. I ran into the building balling my eyes out and the ladies at the counter took great concern and helped me immediately even though there were multiple people waiting. They assured me that they would take care of her and made her feel comfortable right away. After the x-rays were taken they told me that they would have to do surgery on her leg which is a very expensive proceedure. Being that I am a college student there was no way I could afford to pay for it. After trying to figure out a way to come up with the money and thinking that I might not have my puppy anymore, one of the nurses told me that she recently got married and her and her husband decieded to use all the money they receieved in gifts towards a fund to help people who couldn't afford their pets medical bills and she offered it to me. I will forever grateful and happy that this animal hopsital went the extra mile to assure me that my little Mayberry would be okay and that they would help me pay for the proceedure. 7/31/2013 12:56:50 PM
Jonathan Coburn Cracker Barrel Stevensville MI Last weekend, my girlfriend and I went to cracker barrel on a date. The waitress who served us was extremely nice, could engage us with ease, made us feel like that we were the most important people of her day, and did all of this with smiles and a sense of humor. If there were extra miles to be taken, she took all of them. Its unfortunate to say that I cannot, for the life of me, remember what her name was. But she stood out so much in my day, if she was in front of me, I'd probably start bragging about her on the spot. 7/31/2013 1:09:09 AM
Jonathan Coburn Pizza Hut Lawrence MI A few weeks back, I was in Lawrence, MI at a local Pizza Hut. The waitress there, Kaitlyn, was very nice, considerate, and handled the three children I was there with very well and professionally. After observing her efforts and her accomplishments with the group I was with, she definitely deserved to be recognized for her customer service. 7/31/2013 1:05:21 AM
Kristyn Lynch R&K Market Lansing MI I had gotten into a car accident right in front of R&K Market and the lady that had hit me and I decided to pull into R&K's Market to wait for the police and tow truck to come. While we were waiting in the parking lot a worker from R&K came out and asked if we were both ok and if we needed anything to drink or eat while we waited for the police to get there. I thought that was such an awesome thing that he did because it showed he cared and was willing to get us whatever we wanted. He definitely went the extra mile. 7/30/2013 10:46:49 PM
Allison BP gas station portage MI my sister and i went into the gas station to get a fountain soda but all the nozzles were off for cleaning and there was a sign that said to wait for 5 minutes so we thought we would wait patiently for the nozzles to be put back on. then the person came out on his own and very kindly put the one nozzle on for us on the soda we wanted! that to me is going the extra mile for a customer! it made my night! love receiving AMAZING service!!! 7/30/2013 9:54:46 PM
Adam Lansdell FBC East Lansing, MI MI I am a record collector/ Audiophile. The hunt for certain, limited or rare, records can be difficult at times. While out looking for a certain record recently in East Lansing I stopped at multiple record shops and venors (Record Lounge, Urban outfitters, Replay Exchange)all with no luck. Eventually I ended up at FBC. They are the longest running shop in the area. Though they also did not have what I wanted they assured me that they would recieve more copies. They then asked for my name and number,guaranteed they would find and told me they would call when it came in. Other stores told me they had no idea about if they would get the record restocked and recommended I check back. They went above and beyond. Eventually I got the call that my record was in, they held it for me until I was able to arrive at the store. This was some of the best customer service I have ever recieved! 7/30/2013 9:15:33 PM
Robyn L Muskegon MI Teresa and Romona at Barnes and Noble were amazing! I ordered a book about a month ago online, but it has been on backorder for a month and was extened for another month. I went in to see if I could cancle the order and just buy it in the store. They were able to cancle my order, get my refund and give me a discount! Thanks so much ladies for the amazing service!! 7/30/2013 7:17:33 PM
Michael Church Kohls Grandville MI I was doing some clothes shopping at the Kohls in Rivertown mall. They were having some fantastic deals (buy one, get one for $1) and I was going nuts with all the deals they were having. I ended up with a good collection of clothes (probably more than I really needed to spend) but I quickly realized that I left my Kolhs coupon at home that would give me 20% off my entire purchase. If I was buying a couple items I would have just paid for the items without the coupon but I knew my purchase was going to be a little high and that 20% was going to save me quite a bit. I went to the customer service desk and asked Kim if I could leave my clothes here for the night and come back tomorrow to complete the purchase. I explained that I had a 20% coupon that I wanted to use. She agreed to hold the clothes but as she started hanging up some of the items she stopped and told me that she'll go ahead and give me the discount. This was an awesome gesture because it would save me a trip, gas and my time. Thank you Kim for making my life easier! We need more people like you in Grand Rapids!!!! 7/29/2013 8:44:44 PM
Haley Schlafley Chow Hound Grand Rapids MI I recently visited the Chow Hound on Eastern and 28th to pick up some crickets for my newest addition to our family, Drakon, the bearded dragon. Being a first time dragon owner I'm very uneducated and nervous about caring and feeding Drakon. Deric got me crickets the last time I was there and asked me about my pet. He told me how he fed his dragon when he had one and some supplies that really helped him. He gave me a few different sizes of crickets and told me a good way to feed and store them so I'm not visiting the store every other day to pick up a new batch of the little guys. He really took his time chatting with me and I left the store with confidence and felt much more educated on bearded dragons from walking in there a few minutes earlier. Thanks Deric! 7/29/2013 4:24:26 PM
paige Starbucks grandville MI My sister and I went to Starbucks this morning. The lady behind the counter greeted us with a smile and asked us how are morning was going. She was really happy all around. I ordered what I wanted and paid her. My sister than ordered what she wanted, and little did i know but she was paying with all change. My sister handed the lady a handful of nickles and dimes. She took them with a smile on her face and as she was counted i noticed my sister was a dollar short. She was going to change her order, but the lady said don't worry about it and pulled a dollar out of her pocket. Celebrated service:) 7/29/2013 1:38:32 PM
Faith Hommes Applebees Grandville MI 5 of my friends and I went out to Applebees for half off appetizers one night this week. It was my first time at the Grandville location and the restaurant was quite a bit different. Our waitress, Wendy, who was very good looking, got the pleasure of serving my table which had teenage boys trying to mess with her. She always had witty reply's for their comments while still remaining professional. You could tell she was putting in all her effort into serving us and her other tables by the pep in her step and constant smiles. When we got our bills it was ten minutes till 9 o'clock yet she still gave us the half off deal. Her service made my first experience at this location memorable! 7/29/2013 1:31:12 PM
Adam Lansdell JC Penny (Meridian Mall) Lansing/ Okemos MI I recently received a new pair of cuff links as a gift. Coincidentally I had a wedding to attend this weekend and figured it would be the perfect opportunity to wear them! Cuff links require you to have a French Cuffed shirt. I needed a black dress shirt so I went to the mall. I under estimated how difficult it is to find a Black French Cuffed shirt on short notice. I was turned down at Younkers, Men's Warehouse and Baryames. Eventually I turned to JC Penny. While they did not have the shirt either the working Sales Associate, (Who wasn't working in the Men's department), took time to help search for available shirts in their company stock and locate prices and even offered to order the shirt for me. She went out of her help to find me options and I greatly appreciated it! 7/29/2013 11:09:56 AM
Ryan Dempsey Jersey Giants Holt MI Everytime I go to this location specifically I am greeted politely the second I walk in the door and i'm engaged in coversation on how my day is going. Just this past Friday when I went there was the same story. He even saw my work shirt on and started asking about the theatre and any good movies that might be playing. They always make you feel, like they are actually interested in how you are doing, and not just prying for tips. 7/29/2013 9:46:50 AM
Todd Chili's - Westnedge Portage MI Unbelievable service every time I visit. It's hard to point out just one person because April and her team always provide Celebrated Service. It's the fact that my water glass never gets empty, the fact that there is a warm welcome everytime I come in, the fact it doesn't matter if I'm there for a quick meal, a to-go order, a business lunch, or a dinner with friends. I always get great service. I see it in the way they treat all their guests. From small talk to stopping at your table to get to know more about you. They want to make sure everything is right and on the off chance if something is wrong, they make it not only right, but better. Keep up the great Celebrated Service Chili's!!! 7/29/2013 7:48:24 AM
Travis Talsma Uccello's Grandville MI I went to Uccello's in Grandville for dinner with my mother and brother. The waitress there was very quick to ask us how we were doing, if we had ever been there before, and if we had decided on drinks. We gave her our drink orders which were almost immediately brought to us. Having never been there since becoming a vegetarian, I asked her what her favorite dish without meat was and she had a few recommendations. She gave us a bit to decide on our food and when she returned she had bread and oil for an appetizer. She brought our food out to us right when it was done and told us to be a bit careful because it was very hot. She came back to check on us and ask how everything was often without smothering us with attention. Whenever we needed a refill she had it for us without even needing to ask. What impressed me most was that despite all her other tables, as it was a busy night, and the fact she was training she still had a very good attitude. It was apparent that she enjoyed her job and never came to the table without a smile. 7/29/2013 12:34:16 AM
joe gryzan taco bell jenison MI I took a trip to Taco bell, with one of my friends. We walked in and were greated by a gentleman that was the only person behind the register, and he promptly took our orders. My friend is a very picky eater and is very specific about what he likes and so his order was complex. this gentlemen was happy to make changes, smiling continiously and took the time reading off the the order to make sure it was correct before finishng it. He then gave us the receipt and made sure to have us read it over just incase he missed anything. When our food came out the order was wrong, and my friend had to complain and have his food redone. The same gentleman who was standing at the register with a line stopped to listen to the complaint and fix the order he then finished his line and brought, my friends food back to him. he sincerilly apologized even though it was not his fault and then asked if there was anything else he could do for us. We declined anything further as my friend happily ate his food. This gentlemen's name was Dakota. 7/29/2013 12:06:32 AM
jamahra woods Bare Minerals Woodland Mall MI I was having a horrible week and went to Woodland Mall to try to blow off some steam by shopping my problems away. I started my day by getting my eyebrows done....well more like well done.(strike 1)The wax burn me and left big red marks. (Strike 2)I found a gorgeous dress at Express that was on sale, but Icouldn't find my size 7/28/2013 9:15:55 PM
mike zimmerman station grill muskegon MI Got the best burger I ever had anywhere at the Station Grill It just happened when leaving the grill I ran into someone I told them how great the burger was they told me that they were the cook and got all excited Igave the cook a pass for the great job and her great attitude the cooks name was Diane !!!! 7/28/2013 4:26:04 PM
Rebecca Horstmyer PetSmart Mount Pleasant,MI MI I recently went to PetSmart to get some stuff for my new puppy! When I was checking out I mentioned to the cashier that I was getting a puppy soon and she sugggested that I get their puppy kit,which would save me money on some stuff I was already buying. She told me all about the other coupons in the book, including one for a free puppy training class! She saved me a lot of money and spent a lot of time explaining everything they offer! I appreciated all the time and all the money she saved me! 7/28/2013 11:47:15 AM
Johanna Quality Dairy Lansing MI I walked into QD on Jolly road across from college towne apts one fine, early morning. I had to finish some assignments for my online class and was using their wifi while I washed my clothes in their connected Laundromat. When I went to the clerk in the store side to purhcase some laundry soap, gas and a couple other grocery items, she was very patient. I had to change my method of payment and had to put a few items back in order to afford the necessities. She was very polite and patient with my sleep deprived self. She even offered to put the items back for me and signed me up for a rewards card. I gave her the ticket and explained to her that I appreciate her celebrated service and why it was celebrated in my opinion. She was happy to recieve the ticket and that she could make my day. 7/28/2013 11:37:21 AM
Natalie Parker T.G.I. Fridays Grandville MI I took my friend out for dinner for her birthday and our server, Jason, was great! He was very friendly and when I asked for my salmon to be taken back because it was burnt, he was very apologetic and made sure the new one was much better. When he heared it was my friend's birthday, he gave her a free sundae. He also checked back with us periodically to see if we needed anything. He gave us really great service! 7/28/2013 10:07:40 AM
Cassie Thompson Burger King Grandville MI One night after a long closing shift, i stopped by Burger King. There was only one employee working and a few cars were lined up. Instead of making all the cars wait to get up to the window the employee, Melanie, came out to each car apologizing for the wait and taking our credit cards and handing out reciepts. It made the wait bareable and I could obviously tell she was hustling and working her hardest to make sure all the customers were happy. When i got up to the window she gave me an extra onion ring and was still extremely polite and happy. I know how hard it is to get discouraged and frustrated when there is a line of guests and you're trying to make all of them happy. Melanie did a wonderful job and I'm happy i could reward her for her awesome attitude and work ethic! 7/27/2013 6:31:41 PM
Tyler Ennis Taco Bell Lansing MI I went to Taco Bell after work last night, and Dee, the cashier that took my money was very energetic and engaged in a conversation right away. He asked me how good The Wolverine is, and I told him I liked it, and that I recommend it to anyone. He was so thankful about it because the past couple of movies that he has seen were kind of a disappointment to him, so he was very happy to hear that it was good. Just the fact that he talked to me and how nice he was, I drove back to work, got a free movie ticket and drove back to Taco Bell to give it to him! Thank you Dee!! 7/27/2013 1:58:47 PM
Tyler Ennis Moe's Southwest Grill East Lansing MI I had to go out to East Lansing to run an errand and decided to go to Moe's for the first time since I've always wanted to go, but never took the initiative. I walked in and right away, Corey yelled out "Welcome to Moe's!", and I instantly was put in a good mood by that. When I got up to the counter, Corey asked me what I wanted, and I told him that I've never been here, so I wasn't sure what to get. He asked me if I was really hungry or just hungry, and I told him that I was going into work and that I was really hungry, so he recommended the Stacker, which is like a Taco Bell Crunchwrap Supreme, only better. So I told him that I was ok with what he recommended and he was just great with me, and I'm so glad that I got the chance to interact with him because he is a wonderful employee and a perfect example of great customer service! I really enjoyed my first visit at Moe's because of him (and the delicious Stacker) and I will definitely be going back because of him, even though its a 20 minute drive for me. 7/27/2013 1:00:50 PM
Austin Myers Dick's Sporting Goods Muskegon MI I was on shopping trip looking at new golf clubs in Dick's Sporting Goods at the Lakes mall. While inside I was being helped by the shop professional Ty Love. He was an amazing help with my purchase. I was stuck between a 2 different sets of clubs and he let me take a club from each down to the golf range down the street. This was an amazing opportunity to let me try out the clubs before I bought them! He was thrilled when I gave him the pass and planned to take his wife out for a movie. Excellent service was definitely provided! 7/27/2013 12:33:37 PM
Zachary Putkovich McDonald's on 28th Street. Grand Rapids MI While not a frequent stop of mine, their annual Monopoly Event prompted me to stop in and get a coffee and some breakfast today. I went in, as the drive-through was long, and ordered. I received my food and sat down, but it wasn't until then that I realized I had no sugar for my coffee. After a failed attempt to track some down, I returned to my seat. At that point a lovely older woman, a wonderful McDonald's employee, started to chat with me as she cleaned the table next to me. She noticed I wasn't drinking my coffee, inquired as to why, and then ran to get me sugar when I mentioned I had none. Clearly demonstrating wonderful service, I thanked her and she was thrilled as I handed her my Celebrated Service Pass! I may have to stop in again to see this great individual! 7/26/2013 1:38:41 PM
Kelly Austin Applebee's Caledonia MI I went to Applebee's for appetizers later in the evening with a friend, and had the pleasure of sitting in Brittany's section. She provided smiling, cheerful service and was very attentive. We added a carry out order while we were there, which she held off on sending in until we were almost ready to leave so that our food would be fresh when I took it home. Brittany provided excellent, celebrated service, and was thrilled to receive a CS tag! 7/26/2013 12:41:00 PM
Kelly Austin Creekside Automotive Wyoming MI In the midst of moving, I blew a brake line on my truck. Since we had so much going on, my husband decided it would be best to have it done at a shop, rather than trying to do the repair himself. A friend referred us to Creekside Automotive, so we took my truck there to be repaired. About an hour later I received a phone call from Brandon, who realized when he got my truck up in the air that the frame was cracked and the drive shaft was about to fall out! Brandon was very apologetic, and said that he did not feel comfortable doing the repair because my truck was unsafe to drive. When we arrived to try to pick up my truck, Dan and Brandon both apologized again and also offered to help us out by purchasing my tires, and also helping us scrap it so that we wouldn't have to drive it. When I asked how much we owed them for their trouble, they said there was no charge. I was blown away by their honesty, great ethics and helpful attitude! Creekside Automotive is a fairly new business, and I wish them much success! I will definitely be recommending them to my friends and family!! 7/26/2013 12:17:11 PM
Kristen Kroon Douglas J Salon Grand Rapids MI I sat down in the salon chair, looked into the mirror and thought "Oh no! That's what my hair looks like, help!" My stylist, Frida Leno, smiled and started gathering information on what styles I might like. She was very patient and nice while we chatted over the possibilities. She made me feel comfortable and I went from "I seriously need a new style" to "I can't wait to see what it looks like, yay!" Thank you for your creativity and exciting personality! I am so happy with my new hair cut! You really went above and beyond to make sure I was happy and even went the extra mile to show me how to create a style I've been trying to master:) Thank you for being an excellent example of Celebrated Service! Enjoy your movie :) 7/26/2013 11:43:22 AM
Barb On the Border Grandville MI I went to visit my friend yesterday and he suggested that we go to On the Border for dinner. I had never been there before, so I was excited to try a new place. It was busy when we got there, so we had short wait until we were seated. Our waitress, Shinae, was great! She was very patient with my questions, and visited our table often to see if we needed anything, liked our food and gave us constant refills on our drinks. If you enjoy Mexican food, you should give them a try. I know that I'm definitely going back! 7/25/2013 5:17:40 PM
JR Grand Rapids Brewing Co. Grand Rapids MI Yesterday was my first visit to Grand Rapids Brewing Company downtown, and I was pleasantly surprised by the service I received from Keith. He took the time to make me feel that he was glad to have me as a guest, walked me through their menu, highlighted the local sources for their ingredients, made recommendations, and brought more beer samples than I'd even requested. Even more, he told me about the Granwich event and made some recommendations on some other places to head to, being newer in the area. I appreciate that, not only did he provide great service in the context of the restaurant, he encouraged me to take part in the community. 7/25/2013 4:52:55 PM
Connie Ziebarth Le Kabob Kentwood MI If you enjoy mediterranean food, check out Le Kabob! I usually go there for lunch, and still have leftovers to take home with me. Yesterday I went with my mom. The food was absolutely delicious and such amazing flavors! Pamela was our server and she took excellent care of us. She made us feel welcomed, was attentive, and truly cared that we had a good experience from beginning to end. I hope we're lucky enough to see Pamela again soon! 7/25/2013 3:13:08 PM
Eli Luke Lake Michigan Credit Union Grand Rapids MI I always have a pleasant experience at LMCU, but last week Tuesday was exceptional. My teller was very professional despite the complicated transactions I needed to complete. I went into the bank needing to transfer money to another account. My only issues were I did not know the other account number or the correct spelling of the account holder's name. Throughout the entire transaction my teller was great. She was patient and helpful and made sure the transfer was made to the correct account. This is why credit unions are greater than banks. 7/25/2013 10:43:37 AM
Kendall Farkas Steak and Shake Grandville MI After swing, a group of friends and I went to Steak and Shake to eat. Our waiter was Brandon and he was awesome! He was engaging, friendly, and had a smile on his face. He always took the time to make sure we had everything we needed. He was cracking jokes even though he was juggling several different tables, most of them were larger groups too. My favorite moment was when he actually sat down and took our order! It was very personal and made our experience that much better. Thank you again for your celebrated service Brandon! 7/24/2013 3:32:57 PM
Hali Tavalsky Complete Nutrition Portage MI My mom went in a few weeks ago and didn't like the product so when she went in the second time, I went with her and the first person we dealt with was not very pleasant. Brian then stepped in, calmed my mom down and talked to her. He got to know her personally, made a few suggestions and even offered to go over a meal plan and work out for her for no extra cost. She then sent me in a week later, he gave me a new product for her plus some extra materials and even came up with a meal plan. He also gave me his personal email address so she can contact him with questions and extra help. Brian was super friendly and helpful. He really went the extra mile by taking the time to talk to us and with the free help he is offering my mom. 7/24/2013 1:11:22 PM
Jacqueline Morton The Melting Pot Grand Rapids MI I was out for my birthday dinner at the Melting Pot by Celebration Cinema North. The menu was a little confusing due to the fact that I had never had fondue before. Our waiter, Kyle, was extremely friendly and was delighted to talk us through the whole menu. You could tell that he was one of those people who can pick up on personalities right away and act accordingly. So naturally, he was joking around with us and making us smile the whole night! I was playing with a carrot and dipping it in the broth for the main course, and it accidentally fell in, so I was frantically trying to get it out before he came back over to our table and he saw me struggling and goes, "What did you do?! This is why we can't have nice things, Jackie!" I must have laughed for five minutes. He seemed to love his job being a table-side fondue chef. He told us his story of how he has been all over the country cooking and is soon opening a restaurant in Grand Rapids. He said he wants to serve at his own restaurant as well because he loves making connections with people by serving them. He was so excited when I gave him the tag. He came back out and told us that his manager was inspired by the idea and thought it was so cool that she put it in her post-shift email to head management. His personality and exceptional service was the BEST customer service I have ever received. I felt like we were friends by the end of the meal. I was blown away. It was the epitome of Celebrated Service. 7/24/2013 12:57:58 PM
Mindy Church Jimmy Johns Grand Rapids MI I go to Jimmy John's about once or twice a week and get the same thing just about every time, and every time I go down I get greeted with smiles and hellos. Most of the time the cashier is the same girl and she always knows what I want and is super happy. Great service! Thanks for making me smile! 7/24/2013 12:33:48 PM
Lewis W. Maynard IV Jimmy John's Benton Harbor MI I am known for championing Jimmy John's for their great service every year, but truth be told it's because they deserve it. Over the past three years they have continued to offer fast, friendly and engaging service with a smile. This past Monday night was no exception. After placing my order, I only had to wait a mere five minutes before my food was delivered to our door by a friendly, familiar face. What makes it even better is that even though we may on some occasions place several orders in a day, our drivers continue to come back (as freidnly as ever) acting as if it were their first time seeing us that day. Thanks for the consistent service guys. You rock! 7/23/2013 10:31:19 PM
Luke Steele Buffalo Wild Wings Grand Rapids MI I went to Buffalo Wild Wings the other day and they ordered a coke, and chicken fingers. They did not charge me for the coke and only charged me for kids chicken fingers! I got a whole meal and drink for three dollars! Great service! 7/23/2013 8:41:12 PM
Diane Kowalski Arby's - 28th Street Kentwood MI I went to Arby's after I was done with my roller derby practice. I was hot, sweaty, and hungry. I went to Arby's and ordered a number 13, which was supposed to be a chicken bacon swiss. I got home and discovered that they gave me the wrong sandwich. I called them immediately and let them know the error and they said they would get a new sandwich ready for me. They were super nice in the three times in interacted with them that night. Though I had to drive back there, they happily replaced my sandwich with the correct one at no charge and I got to keep the other sandwich too. I didn't get the girl's name at the drive through, but she was beyond pleasant. She turned my potentially bad experience into a great story of Celebrated Service! I really appreciate them fixing the mistake without being bothered by the situation in any way. Thank you for the delicious sandwich! 7/23/2013 7:50:52 PM
Zachary Trudell Meijer Kentwood MI So while I was working, I was sent to go get some dish soap at our local Meijer which is the one in Gaines Township I think. I ended up going around 10:00pm, so the night crew was there stocking the shelves and everything. I had to get a lot of soap, and ended up forgetting to grab a cart. So when I was picking up the soap, I didn't have enough hands to grab like 10 different bottles of soap, so the really nice lady whose name I have seemed to have forgotten, asked me if i wanted one of the packaging boxes. She was great, and it made carrying soap a lot easier. So, If you're ever in Meijer, and after 10, look for the really nice lady with the really cool black hair with blonde streaks through. She is pretty cool. 7/23/2013 3:38:56 PM
Allison Parker Celebration Cinema Rivertown Grand Rapids MI When I needed a new pair of work shoes, I went to the local Striders Store which had been recommended to me before. When I arrived to the store I was automatically greeted by a employee named Bryan, who asked me if he could help me and what I was looking for. Bryan ended up spending over an hour with me and my sisters trying on specific shoes that not only fit my feet perfectly, but also met my work's guidelines. He was very nice and joked around with us, and he even helped me find the same pair of shoes for everyday walking. Two pairs of shoes and over an hour later, I was all set. Thanks Bryan and thank you to the Striders in Grandville MI for excellent Celebrated service! 7/23/2013 2:55:42 AM
Greg Howell McClaren Rehabilitation Services Mount Pleasant MI Our son goes to speech therapy with Jill Sponseller at McClaren and she couldn't be nicer or better at her job. She has done wonders with Parker; and made us feel like she truly cares about our son, even showing up to show her support at our Great Strides walk this year. Not only Jill, but the receptionist, Sharon, have shown great kindness for my son. They both truly make me believe they love their jobs and that they love their job even more when Parker shows up. Kudos to Jill and Sharon and McClaren Rehab Services here in Mt. Pleasant. 7/22/2013 11:03:25 PM
Michael Church Sherry's Pet Grooming Caledonia MI I have a little Yorkie named Boo Boo that desperately needed a haircut. Her hair was super long and was becoming difficult to groom at home. Last year we brought her to Sherry's Pet Grooming in Caledonia and we were quite happy with the results. I made an appointment for her and when I brought her in they had the exact details of her previous cut from a year ago and asked if I wanted the same haircut from before. I was quite impressed that they had this information as I was going to struggle with describing on how I wanted her cut to be done. I dropped her off and came back a couple hours later and found my dog looking super cute and very excited to see me. As I went to pay for their fine service I discovered that they only accept cash and I only had my card with me. They pointed out where I could find an ATM to pay with cash. I asked if they needed to use my dog or something as collateral until I came back but they insisted to not worry about it and told me that they trusted me. If I was a dishonest person I could have simply left without paying. I feel that most business would have required me to leave something as collateral. While it was really a simple gesture, I was blown away with the trust and respect that they gave me. Thank you Sherry's Pet Grooming for providing me Celebrated Service!!!! 7/22/2013 9:06:42 PM
Whitney Lake Michigan Credit Union Grand Rapids MI Kim was the branch manager that had helped me with my new account and tying up ends with my old account at a different bank. This process involved a lot of phone calls, waiting time and patience! Kim never stopped smiling throughout this whole process and genuinely seemed to care about me as an individual and how I chose to bring my business to their bank above all others. This made me feel like I was royalty or something! She did an awesome job and it made my day! 7/22/2013 4:19:11 PM
Jacqueline Chapman Celebration Cinema Rivertown Grandville MI My mom was bringing me in to the doctors office to get my blood drawn for some tests to be done. I've never gotten my blood drawn before and I've always been scared of shots. So I checked into the doctors office and they called me into the back. The woman was very kind and she was very happy. I told her how afraid and wimpy Iam when It comes to stuff like that. She told me it would be a simple prick and it wouldn't take long. So in my dramatic element I asked her if I could lay on a table so I wouldn't faint. She was happy to serve me and made me feel comfortable. I asked if she would tell me 1,2,3 before she drew my blood. So she continued to ask where I worked and small talk and then I felt the simple prick. It was nothing like I thought it would be and I just kept on talking while I was still lying on the table. When he was all done I stood up and she asked if I was working that night because she was headed to a movie after work with her daughter. I told her I was not and I was done at the doctors . Since she was so extremely nice and calming and she was seeing a moving anyways I thought he deserved a tag for the thing project. And she was very happy and she thought it was SO cool that Celebration Cinema celebrates awesome service and it made her day. 7/22/2013 12:16:46 PM
Sarah Stygar Best Buy Benton Harbor MI While shopping for Aux Cables at Best Buy, a friend and I were walking along the different departments, searching for other things such as speakers and amplifiers. A woman who worked there saw us searching and offered her assistance in explaining the pricing and differences between speakers and amps. She later revealed those things were not part of her department, but she was willing to give us help anyways. For her willingness to help customers such as myself, even if she wasn't obligated to, awarded her a free movie pass. 7/22/2013 11:26:25 AM
Megan Starbucks - Stadium Dr. Kalamazoo MI I am a frequent visitor of this particular Starbucks and always receive great service. This morning, my cashier was Dorcus. She is always in a good mood and has a smile on her face whenever she is working. She was fast and friendly. At the end of my transaction, she gave me an online survey to complete and when I did I would get $1 off my next visit. She also mentioned the "Treat Reciept" promotion that they were running, which instantly made me happy because I can never have enough caffeine, especially on a Monday! Thank you Dorcus for the great service! 7/22/2013 10:29:33 AM
Chelsea Green Outback Steakhouse Okemos MI I went to Outback Steakhouse this past Wednesday for dinner. Our waitress was so nice to us and made suggestions for us to try on the menu including different deals that we could do. She had a large group she was waiting on as well as us, and managed all of her tables well. She was full of energy and definitely delivered Celebrated Service! All of the other staff was extremely energetic and full of kindness as well! One of the managers stopped by our table as well to make sure that all of our needs were met and our food came out good. And the food was delicious! I will definitely be returning again soon! 7/21/2013 9:19:31 PM
Angela Krohne Biggby Saint Joseph MI Zack and Lindsey at Biggby are awesome! They greeted us the moment we came in the door. They were friendly and polite before, during and after our transaction. They were having fun at work while interacting with their customers. They both started conversations with us while they were making our drinks. They definitely treated us like we were the best thing to happen to them that day! 7/21/2013 8:18:32 PM
Angela Krohne Papa Vino's Saint Joseph MI We went to Papa Vino's the other day after work. Eric was our very engaging waiter from the moment we were sat in his section. When we ordered lasagna he mentioned how his favorite entree from there was the manicotti and how it was similar to lasagna. He asked if we had ever tried the manicotti and we said no. He recommended that we try it sometime so we ended up trying it that night instead. He was right, it was really good. He checked back often, especially to make sure that we actually liked the manicotti and that he didn't steer us in the wrong direction. Eric was really nice, gave prompt yet celebrated service. He went out of his way to engage in conversation with us and really made us feel welcomed. Plus he got us to try something new! 7/21/2013 8:10:27 PM
Ben Barker Buffalo Wild Wings Muskegon MI Anthony was really friendly serving us, showing up quickly to get our drink orders, and bringing the food out promptly. I felt like I was a good friend of his, even though we'd never met. 7/21/2013 12:56:21 AM
Katie V Reflections Photography Muskegon MI The owner was very friendly and willing to work with my schedule in order to get my manager picture taken. He let me come in after their normal buisness hours. 7/20/2013 9:16:19 PM
Robyn Starbucks Muskegon MI Today I went on a coffee run for a bunch of employees and Deb and Erin did a great job with my huge order. They were very kind and helpful! Erin even helped my carry out my 2nd tray of drinks. 7/20/2013 9:12:43 PM
Kelly Austin West MIchigan Family Medicine Kentwood MI I have been a patient at West Michigan Family Medicine for a few years now. I go in once every three weeks for allergy shots,(which is not the most pleasant thing)but Debbie, who works at the front desk, always makes it a great experience! She always has a smile on her face and a friendly greeting for everyone. She asks about my family whenever I go in, and chats with me while I wait the mandatory half hour after my shots. Debbie is amazing!! 7/19/2013 8:00:12 PM
Kristen Kroon Breton Village Car Wash Grand Rapids MI My front bumper had picked up lots of little bugs, as I had recently returned from a trip to Lansing. The car wash was packed and there were two associates checking in cars. Mike was working away vacuuming another car and checking in cars in line for the wash-only at the same time. He thoroughly checked each vehicle and walked around each car even though it was so busy. He appeared in the line to send cars through the wash as well. He made sure to spray my car extra good and didn’t miss a spot. I really appreciated the quality of service he provided for me as well as the other vehicles that day. He smiled at everyone and worked very hard to be sure he did his job well! Thank you Mike for all of your hard work and dedication to your customers :) Enjoy your movie! 7/19/2013 12:03:59 PM
Kristen Kroon Rose's Restaurant East Grand Rapids MI Nick, often our server at Rose's, makes a great experience even better! We enjoy dining at Rose's often and Nick has been our waiter several times. He greets us with a wide smile each time:) He is very attentive and visits the table before you even have a chance to ask for something. You will notice he does this for all of his tables, you can see him consistently running around providing water refils, extra napkins,even tilting the umbrellas just right so the sun isn't in your eyes :) Thank you Nick for going above and beyond! Enjoy your movie :) 7/19/2013 11:34:05 AM
Jeannie Deibis Loeks Theatres, Inc. Grand Rapids MI I was in the hunt for some clearance outdoor furniture and found them at Target (28th / Cascade area), Cheryl was so helpful, she went and brought us a cart, then she would not let me put the 4 chairs on the cart, she said it was no problem and she was happy to do it. Then she walked them out to the van with me (had me pull up to the front), then she placed them in my van. Cheryl went way above and beyond and we were so thankful for her extra mile! Thank you Cheryl!! My daughter noticed how nice and helpful you were as well, so thank you for being a great example!! Enjoy your movie! 7/19/2013 10:59:20 AM
Eli Luke Supercuts Grand Rapids MI Kaylee is one of the sweetest and fastest girls to ever cut my hair. When it comes to getting haircuts, I am fidgety like an 8 year old boy. Kaylee could tell and helped get me in and out of the chair quickly. She really knows how to tell when a guest is uncomfortable having someone waving razor sharp sissors around their head. 7/19/2013 10:03:16 AM
Kelly Meyer D. Schulers Wine and Spirits Wyoming MI The other day I went into D. Schulers with my mother. She was looking for these specialty shot glasses that had come in an obscure Christmas gift set from the previous year. She was buying them as a gift for someone who had broken their set, but really liked them and wanted to find more. My mother had had no luck in any of the places she had tried, so I suggested D. Schulers. We walked in, and the owner, Jane, greeted us happily and with a smile. When my mother asked about the shot glasses, Jane reached behind the counter and gave my mother two shot glasses- for FREE! My mother was ecstatic, and Jane was so nice. We ended up purchasing some items from the store and I will certainly be returning there in the future, because her service was excellent and definetly celebrated!! 7/18/2013 8:43:29 PM
Elena Cronick Arby's Grand Rapids MI I went into Arby's on Leonard street as a quick stop with my friends. As we walked in the door we were greeted with an enthusiastic "welcome to Arby's!" The cashier, Mark, was extremely friendly and patient with all of our orders. He even asked us where we were headed and talked with us about Lake Michigan beaches. The food was great and served quickly. After we finished eating the same man bussed our table, which I've never experienced in a fast food restaurant. All in all, a great experience! 7/18/2013 12:47:27 PM
Teresa Malmquist Taqueria San Jose Grand Rapids MI Taqueria San Jose is a restaurant located on Division near Hall. My family just recently discovered it, and has returned a few frequent times since. In addition to the delicious authentic Hispanic food, the restaurant has many other distinct assets. Every time my family and I have gone, Fernando has greeted and conversed with us with genuine interest and a great big smile. He gives some of the most friendly, humble and genuine service I have received in some time. I would highly recommend this restaurant (specifically the chorizo and barbacoa tacos!) =) 7/18/2013 12:30:11 PM
Lexis Guarnaccia Denny's Okemos MI I went to Denny's with my sisters at midnight, and our server was probably the most upbeat and positive person I have ever met. I expected our server to be upset and annoyed with us, but she gave us the best celebrated service. She was so kind and got our food to us really quickly. She also made some delicious hot chocolate and made conversation with us. It made our night so much better knowing we were being served by such a wonderful person! 7/17/2013 5:48:12 PM
Shar Baker Jo Ann Fabrics Muskegon MI The service that I received at this location was not expected. I was only purchasing a set of sewing needles and they gave offered to give me a dicount without a coupon. What a nice extra mile.. 7/17/2013 4:24:35 PM
Samantha Pentecost Nancy's Nails Holt MI The service was above and beyond what i usually get at a nail salon. being that it was the week before the 4th of July everyone and their sister was getting their nails done. the woman that did my mani not only held a really nice conversation about my 4th plans but also recommend some places i should visit on my vacation all while making me feel like i was the most important person in the salon. I'm definitely going there again soon! 7/17/2013 12:32:32 AM
Jordan Kortenhoven Starbucks Coffee Grand Rapids MI All of the baristas at the Starbucks coffee in the Barnes & Noble bookstore in Woodland Mall are great people and fun to be around, but Jeni definitely stands out among all of them. I've been a regular in this cafe for almost 2 years, and every time Jeni sees me, she always greets me by name and knows what I want to order. She's also very happy to suggest new things for me when I get curious, and on a few occasions has brought my order straight to my table! Jeni is a joy, and everyone she helps, including yours truly, always walk away feeling a little bit happier than they had before, simply because Jeni is always so happy. Talk about top notch service! 7/16/2013 6:46:58 PM
Kelly Austin Threadbender Yarn Shop Wyoming MI My friend and I stopped by Threadbender to pick up some yarn for a project she wants to get started on. She hasn't done any knitting for a while, and had several questions about what type of yarn she needed, and how much she should get. Mary Kay quickly and happily offered help her out, was able to help my friend find just what she needed. She even offered to put an extra skein on hold for her in case she needed it! Awesome service!!! 7/16/2013 5:45:57 PM
Kelly Austin VIPets Cutlerville MI My family and I frequently go in to VIPets in Cutlerville to shop, and also just to look at all of the cool animals! Often when we stop by, Collin is working. Collin always greets a with a smile, and asks how he can help us. He is very knowledgable and helpful. He even offered to carry our cat food to the car for us! Collin is a great example of Celebrated Service! 7/16/2013 5:42:03 PM
Nicole Borek Outback Steakhouse Lansing MI Me and my mom went to lunch here a few days ago and it was during their new early hours where they are now open at 11 for lunch. This obviously being new to both us and them, our waiter was very patient and friendly while helping us look through the new lunch menu and options they have and spending as much time with us as we needed to answer any questions we had. Even after he left and came back multiple times with food and drinks, he was always just as friendly and made sure we had everything we needed and more. He made our visit their better than it already was. 7/16/2013 2:49:08 PM
Nicholas Balcarcel Texas Roadhouse Lansing MI Went to eat dinner with my girlfriend a while back and had a problem with people being too loud and kids tapping us over the seats. Before I got up to say something, my waitress came over and asked them for us. Then we met a few people while we were there and our waitress was more than patient with our complicated orders. As well as Telling jokes and making us feel welcome. 7/15/2013 11:51:26 PM
Bethany Wilcox Theios Lansing MI After Common Ground Monday night a friend and I went to eat at Theios and encountered great Celebrated Service. It was late and we were both tired but thanks to our waitress we had a very nice time. Then halfway through our meal a group of loud, obnoxious people came in and proceeded to be extremely rude to our waitress by making a mess and spilling a pitcher of water across their table and the floor before switching tables. Even after they left she never got angry or dropped her positive attitude even when another customer mentioned them. I have loved eating at Theios for many years but I have never been as impressed by a waitress's celebrated service as I was that night! 7/15/2013 10:49:51 PM
Samantha Cornwell Target Lansing MI I will start out by saying I visit this target frequently and receive generally good service, but my last visit was exceptional. I was in to grab a few groceries (it's one of those new fancy Targets with produce). I was in a bit of a rush and my visit was meant to be a quick in and out. I got to the register with all my goodies and realized after I was all rung up that my debit card was still out in my car. The clerk, upon hearing my predicament, told me she would hold my order at another register to allow me to run to my car to get the card. When I got back in, to my surprise I was called immediately over to her register to complete the check out. Upon which the clerk also handed me the wallet I had dropped on my way out to my car. Phew! The service I received that day was much needed on a clumsy day like that! 7/15/2013 8:22:47 PM
Tara VanWagoner The Green Well Grand Rapids MI My dad and I went to The Green Well and it was very busy! It was the first time I had been there. But we were greeted by Jamie who was very calm and polite and happy to see us! THEN our server, Bret, was energetic (but calm at the same time...especially for an extremely busy night) and ready to serve us. He was fun and on top of things. Plus, the food was AWESOME! yeay! I'll go back again! p.s. this is my first story and it feels so gooooood! 7/15/2013 4:03:07 PM
David Groen D&W Grand Rapids MI As I live near D&W, I go there several times a week. Usually the service is exactly what I would expect from a larger supermarket; not too good, but not bad either. The other day I walked in quite a rush as I was late for work. I went in to grab a sandwhich and a pop, but the type of sandwhich that I wanted was out of stock. Just then an employee walked past me, stopped, and asked if she could help me with something. I explained that they were out of the sandwhich type I wanted and she immediately called for someone to make me a fresh one. I was very surprised by this quick and efficient service, but what really made this celebrated service was the fact that this employee, Jordan, was on her way to break and she still stopped and helped me out. I very much appreciate Jordan taking time out of her break to go the extra mile for the customer! 7/15/2013 3:50:35 PM
Wendy Bender Trini's Sparta MI I am a frequent customer at my favorite Mexican restaurant, Trini's. The food is always wonderful, but the service can be "spotty." But tonight, not only did we have a fabulous,& attentive (but not too attentive) waitress, but I also noticed a busser, Jane, constantly and discreetly working hard to keep glasses and plates cleared and water glasses refilled. Busser's are often the "unsung heros" at restaurants and I've noticed Jane on a number of visits. She is always working and never goofing off. I sincerely appreciate her quietly removing my plates and refilling my salsa, etc. without ever having to ask! 7/15/2013 2:05:56 PM
Wendy Bender MacDonald's Sparta MI I stopped in at my local MacDonald's with my daughters, too tired to fix dinner that night. It took only a few minutes for my oldest daughter and I to make our choices, but it took several minutes for my youngest daughter. The young man/cashier waiting for our order sensing the anxiety I felt holding up the line with my daughter's indecision commented that he understood, that even he had a tough time deciding what to order when he took his break. He was kind, patient and very friendly. As he politely waited for us, another customer came to the counter to ask for ketchup and he was equally as attentive and friendly to her. The bottom line is that his service made me feel like I was the reason he was there. He would wait, happily, for as long as I needed. And he did! Nice! 7/15/2013 2:00:16 PM
Brandon Yenchus Wendy's Benton Harbor MI I was very hungry and only had a handful of spare change; not only did Arthur help me figure out what I could order with what I had, but he even helped me count out how much change I'd brought! He helped me get the best deal he could, and for that, I was very grateful. Keep it up, Wendy's!(: 7/14/2013 7:31:00 PM
Maddison Fensel Denny's Lansing MI Nicole was very friendly right off the bat. She went right along with all our jokes. And she gave her honest opinion on which dishes were her favorite. She was very prompted. Kind and caring she threw in a nice smile to brighten up our day. Even though we were covered in paint from the 5K color run Nicole didn't judge us one bit. 7/13/2013 12:38:57 PM
Tyler Ennis Dominos Holt MI When I went to Domino's before work in Holt, I went into the store and didn't know what to order. The cashier/pizza maker was very friendly and making suggestions all while giving me great service. He gave me excellent service and had my food ready for me in a faster time than I thought he could have gave me. I was even early for work and got to eat before when I thought I could only eat the food for break! Thank you so much Domino's of Holt! 7/13/2013 11:16:02 AM
Lexis Guarnaccia Olga's Lansing MI Whenever I go to Olga's, I am usually with my younger siblings who can be loud and silly. Every server we have there is patient and kind. Our food gets delivered quickly, and we always have wonderful service even when it's busy. 7/12/2013 5:41:48 PM
Amber Smith McDonald's Kentwood MI One late night a friend and I decided to get something to eat. We saw the 44th/Kalamazoo st. McDonald's sign all lit up so we decided to pull in. After getting to the intercom we heard a woman's voice say "Sorry, we're closed" immediately followed by a gentleman's voice saying "Sorry about that, what can I get you tonight?" After a moment of hesitation we decided to order. Our total was read to us and we pulled around to be greeted by the very nice gentleman who was over the intercom. I asked if there had been some confusion and he said with a smile "We were just about to turn off the lights when you pulled on so I decided that you'd be our last customers of the night." He was very friendly and showed no agitation whatsoever that we had interrupted his plan to close his store! I would definitely go back anytime if he is working! 7/12/2013 12:44:57 PM
Alex Ramire Finish Line Grandville MI As soon as I entered Finish Line At the rivertown mall I was greeted by Nate, an assistant manager. Nate did a great job of helping me look for what I needed by being suggestive. Nate delivered celebrated success! 7/12/2013 10:50:01 AM
Megan Mahoney United States Postal Service Portage MI I went to send a package to my sorority sister in Maryland and selected a 12.95 flat rate box. When I went to purchase said box, the lady that waited on me was very friendly and she also was able to find a box that would ship for less. She gave me a free shipping label and also asked me if I needed a pen. Everything about the transaction was fast and efficient. She also made it a point to ask about where I worked (I was in my work uniform), and if I liked it, etc. Such a great interaction! 7/12/2013 9:56:59 AM
Bryan McFadden Chili's Okemos MI On July 4 after watching the movie "The Heat" me and the family went to Chili's to get something to eat and we where seated very quickly,there was a gentleman there by the name of "Gary" and he was very caring of our needs and was Excellent on making sure we where taken care of and I would like to give a shout out to them and him and say great service and thank you. 7/11/2013 8:03:32 PM
Ben Barker Subway Norton Shores MI I swung by Subway on my lunch break and got a new Flatizza! Not only was the pizza delicious, Amanda was friendly and made great conversation while preparing my pizza. Great Job, Amanda! 7/11/2013 7:26:56 PM
Megan Nawrot Fifth Third Bank Kentwood MI I've had trouble with my mobile banking account, and I went in for the second time today to the bank and once again was helped by Aaron Puff. Both times he helped me set up my account and went through everything online with me when he could have easily told me I go home and do it myself. But he made sure everything worked great and he did it with a smile and was very kind and helpful. He always provides such outstanding service! 7/11/2013 4:36:29 PM
Blake Maczinski Ihop Grandville MI My girlfriend and I make a trip to the Ihop in Grandville pretty often. Almost everytime we go we get a waitress named Christina. She always greets with a smile and looks super happy to see us. She always has fun cracking jokes with us and becomes a part of our night and not just waiting for us. And its's not just us shes like this for, its everyone she serves. 7/11/2013 3:06:14 PM
Natalie Parker Lane Bryant Wyoming MI I went to Lane Bryant in the Rivertown mall a couple of weeks ago and one of the ladies was very kind! I was having a bad day and was looking at clothes, trying to cheer up, and she just talked to me and helped me pick out a few items. She made my day and she was very surprised when I gave her the celebrated service tag, like what she did was normal and wasn't special! 7/11/2013 10:23:06 AM
Carly Wisneski Meijer Jenison MI I was at meijer the other day and I had this amazing cashier! he was extremely friendly and not only asked how I was but he seemed to genuinely care. he asked me specific questions about my day when he could have just stopped when I said I was doing well. he made my day and made me hope to have him again next time I go! 7/10/2013 11:08:58 PM
Steve VanWagoner Downtown Trini's Sparta MI We always enjoy the food and atmosphere at Trini's in Sparta. Tonight we really enjoyed the service we received from Kim. It's nice to be treated like your valued, it's even better when people appear to like like they enjoy their work. Kim is pleasant and smiling and checks often to be sure her customers are having a good time. Thanks Kim, we like us best when we're with you! ' 7/10/2013 9:46:20 PM
John Argo Buffalo Wild Wings Kalamazoo MI I went to Buffalo Wild Wings last night and our waitress was Lindsey. When we first came in she got our order quickly. She had a positive attitude even though they were pretty busy. She had a smile and was doing a good job. She also made sure that everything was ok with our order. All in all it felt like a really good experience. 7/10/2013 1:27:51 PM
Katie Fudge West Coast Coffee Grand Rapids MI I have been going to West Coast in downtown Grand Rapids for over a year now. I am addicted to their everything bagels- they are AWESOME! Every morning when I go in, the lady behind the counter is overly nice, and has the warmest smile. She always goes above and beyond, remembering exactly how I like things and sets my bagel right over by the slicer and toaster. It is a relief that there is still that great service and "small town charm" around, even in the hustle and bustle of a metro downtown area! 7/10/2013 9:10:44 AM
April Butler Starbucks Grand Rapids MI I was grocery shopping at Meijer at Knapp's Corner and needed an afternoon pick-me-up. Knowing that I had a free drink on my Starbucks card, I stopped at the Starbucks inside Meijer. The barista informed me that unfortunately their particular Starbucks couldn't take free drinks because they're owned by Meijer, not Starbucks. Then he was nice enough to give me a drink on the house since it "wasn't my fault that I couldn't use my free one." 7/9/2013 2:43:22 PM
Patrick Lambracht University Roadhouse Kalamazoo, MI MI I visited University Roadhouse on Western Michigan's campus with a group of friends last night after a long day of work and was very pleased with the great service I was given. It was later at night and our waitress displayed great service to us being prompt with our drink orders, talking to us about how our day was, giving great food recommendations, and being very friendly. Our food was delivered 10 minutes after we ordered for a fast and enjoyable evening. Great service to the whole University Roadhouse as well as our great server Arielle! 7/7/2013 9:20:26 AM
Chey Freeman McDonalds Holt MI Today i went to McDonald's to get an after work snack, and i was really happy with the service i received! I was greeted with a smile/eye contact and a "Hi, how are you doing today" by amanda. And just like that it made my day and really proud because of how nice she was. She showed great celebrated service! You don't get a lot of people that like her where ever you go! 7/7/2013 2:16:29 AM
Kendall Farkas Best Buy Grandville MI I went into Best Buy looking to purchase a new camera for vacation. I was at a loss for what I was looking for, but Bud approached me with a smile and right off the back was prepared to help me. He was very knowledgeable with everything and he showed me to the camera I later purchased stating, "this is the camera you are looking for." He was very open and joking around with me and my dad, making the whole experience memorable. He made an awesome purchase even "awesome-er" with his celebrated service! Thanks Bud! 7/6/2013 10:28:49 PM
Sarah Stygar Sally's Benton Harbor MI On a another outing to Sally's Beauty Store, two workers were running the store and engaging with me as soon as I walked in the door. They conversed with me about my job, their job, movies, and hair supplies. They both walked around the store, helping customers with all their needs and helping me with my own. For their outstanding customer service, I awarded them both with two free movie passes, in which they both took happily. 7/6/2013 12:59:27 PM
Jade Celebration! Cinema Woodland Grand Rapids MI When I can, I go over to Starbucks at Barnes and Noble during my breaks. 9 times out of ten, the same man is working there doing his thing. And every time he sees me, he talks to me with recognition. He asks how it's going, what it's like outside, how business is that day and just makes me feel like we actually know each other outside of me just coming to buy a caramel macchiato on breaks. I appreciate his consistent warm and friendly vibe! Thanks Daniel 7/6/2013 12:03:58 AM
Connor Edwards Pizza Hut Ludington MI After a VERY long day on the beach, a friend and I stopped in at the Pizza Hut in town. I was exhausted, and in dire need of some food and water. Our waitress, Amy, not only asked me if I was alright and was an excellent representative of her company, but also gave me my own pitcher of water. Really, she was great, excellent job! 7/5/2013 1:57:01 AM
Kristin LaVelle Combi Grand Rapids MI Combi is not local to GR, but is sold at BuyBuyBaby locations. I bought a Combi stroller for my son in January, because it's awesome. I've used it about 20 times, taking him out on walks, etc. A few weeks ago, I tried to go for a walk with my friend, also a new mom, and I couldn't get the bassinet portion of the stoller to attach like it was supposed to. Apparently, the one wire that needed to move the piece internally had broken. Now, strollers are not cheap so I was freaking out, thinking I was out nearly $400. My husband called the customer service line for Combi and talked to Kathy. She said she was going to talk to the repair people about our problem and get back to us. When she called back the next day, we were prepared for bad news. Kathy informed us that they wouldn't be able to fix the broken part on the stroller. Instead, they were going to send us a brand new one in the color of our choice! I couldn't have asked for more. Kathy's awesome service saved my from having to go out and buy another stoller. 7/5/2013 12:30:03 AM
Haley Schlafley AMC Bowling (eastbrook lanes) Grand Rapids MI Last week Wednesday a group of employees from Celebration Woodland went bowling across the street at AMC Eastbrook Lanes. They offered a special promotion for employees at the mall to bowl for free every Wednesday after 8pm in June. Even though we didn't have to pay for anything we still got great service from all the employees there. Keven was working the snack counter and was continuously checking on us and getting us anything we needed. When we asked for a water, he brought a pitcher of water with cups. When I asked for nachos with a portion of them just cheese for my son he gave us a smaller separate order with just cheese for him! When we ordered mozzarella sticks he gave us a few extra saying that they just slipped in the fryer when he was making them! The service helped make our employee outting a great one! Thank you to everyone at Eastbrook lanes! We will be sure to come back! 7/4/2013 7:57:55 PM
Sarah Stygar Walmart Benton Harbor MI On a busy day at Walmart, the lines were long and I had few items. A lady worker however, kept her high spirits as she checked out the entire line, even striking up a conversation with me. For her willingness to keep a smile in a stressful situation, I offered her a free pass, in which she happily took. 7/4/2013 5:46:58 PM
Sarah Stygar Meijer Benton Harbor MI On a late night out, a friend and I went shopping at Meijer, just to pass time. It was then a male worker approached us, asking us if we needed any help, since we both looked puzzled. Help was exactly what we needed and he was more than willing to help us in our needs. For his efforts and kindness, I awarded him a free movie pass, which he took graciously. 7/4/2013 5:44:47 PM
Kristi L. Silver Beach Pizza St. Joseph MI I went into Silver Beach Pizza today with my fiancé. Being the Fourth of July in a beach town and Silver Beach Pizza having the best food around, it was packed! Immediately after getting inside through the line, Ali was all smiles. She was more than polite -super cheery- and offered up the information to my question on wait times honestly and kindly. She must have a stressful job, but she didn't let it show! 7/4/2013 5:24:02 PM
Tom Bitson Red Robin Muskegon MI Barb and I were able to take in lunch at Red Robin on July 3, and after we were immediately seated, our waitress, Heidi, went to work. All smiles from the start, and very attentive to anything we may have needed. Any time we said thank you, she always responded with a sincere, "You're very welcome!" I tend to be more likely to look at a local establishment for the sake of Celebrated! Service, but Red Robin has been one of a couple of franchises in the area to show that they appreciate their locals, and Heidi takes a happy work environment seriously! Thank you! 7/4/2013 5:15:14 PM
Brad Miller State Farm Insurance - Mike O'Donnell Grand Rapids MI As my last birthday was approaching, and I was busy doing all the things I do, I noticed I had received a voice mail from my State Farm Office. Fearing I had forgotten to pay my bill, (after all, I was a year older now, and my memory was not what it was when I was a younger man,) I quickly checked my messages. On the line was my State Farm Agent, Mike O'Donnell. In his usual cheerful demeanor, he said he was just calling to wish me a happy birthday. Then, like the proverbial frosting on the cake, Mike belted out a rousing version of "Happy Birthday to You!" He made my day, and confirmed the reason he's my agent! Thank you Mike! 7/3/2013 11:07:02 PM
Zack Firehouse Subs Grand Rapids MI I typically eat at Firehouse Subs on break for my longer, more trying shifts. I stopped in earlier this afternoon for a sub. Turns out the franchisee's mother and daughter were in there helping out during the busy lunch rush. I had placed my regular order and was waiting when the said mother/daughter approached me and said hello. Noticing my Celebration bottle they offered for me to fill up my bottle at their pop tower free of charge, though I politely declined for I don't drink pop. We made conversation about movies during my wait and I left back to work to eat. I had noticed when I got back that I had forgotten the batch of sauce that I make while waiting, though I didn't return to retrieve it. About 5-10 minutes later the mother/daughter and returned what I had forgotten to the desk. It was such a simple thing to do, but definitely surprised me, and the gentle and happy disposition they both had to someone who is a total stranger really made my day a little better! 7/3/2013 10:10:53 PM
Steve VanWagoner The Greenwell Grand Rapids MI My daughter and I had dinner at The Greenwell on Cherry St. in Grand Rapids. Jamie greeted us at the door like we were old friends! Then Brent served our table and high-energy and referred to me as "my good man." I couldn't stop smiling all through dinner. Thanks Brent - keep up the great service, you represent our community well. 7/3/2013 9:11:41 PM
Amanda Verizon Store Grandville MI MI I don't know much about technology so I usually hate shopping at phone stores because they make me feel like I don't know anything but here Jeremey was awesome and I felt that he wasn't judging my questions or my dads. He took time to show us each phone I was interested in and gave us new ideas to think about as well. He even went above and beyond and went and got us some paper work on cable plans because we are paying to much for the one we are using now. I know they have to sell stuff for there job but his help felt genuine. 7/3/2013 8:40:38 PM
Mike Zimmerman Branns Muskegon MI Went to Branns at the mall was waited on by Danielle She did a great job handled everything with great precision!! Her attitude was Great anything We needed was handled with great efficiency Thanks Danielle for a great evening !!!!!!!!!!!!! 7/3/2013 5:53:25 PM
Nathan Robillard Sweet Spot Disc Store Muskegon MI Last week I went to the Sweet Spot Disc Store in Muskegon MI. I am fairly new to the sport and don't have alot of knowledge about the game and discs. Kate, the lady who runs and works the shop was very friendly to me and gave me alot of advice. She gave me good advice on what to buy for discs, and when I tested them out, they worked great! She also told me great places to go disc golf in West Michigan and so far I like all the places I've gone to. Kate provided me true celebrated service and I will be back in her store soon! 7/3/2013 5:45:43 PM
Connor Edwards Fieldstone Grill Portage MI I went to Fieldstone with my parents, and our server was a gentleman named Jurien. He was the epitome of a perfect waiter. He kept our coffees and waters filled at all times, our food was brought promptly to us, and he was always polite and friendly. Two of his co-workers also helped take care of us, which was also a plus! Excellent job Jurien, keep up the good work! 7/2/2013 9:02:03 PM
Megan Mahoney Carrabba's Portage MI I went to Carrabba's with my parents for dinner tonight. Our waitress, Katie, was friendly off the bat and willing to answer the countless questions my mom had about a specific coupon she had. She was very attentive; refilling our water glasses and clearing our plates when we were finished in a timely fashion. My mom had an issue with her steak (it was cooked incorrectly) and Katie took care of it right away. She kept a great attitude when the restaurant got busy and always came to our table with a smile. Thank you for giving us great service, Katie! 7/2/2013 8:29:12 PM
Olivia Walgreens-60th and Kalamazoo Kentwood MI I was having a rough night and was really craving some ice cream so I went up to Walgreens. I've never received bad service from them, but I've never had anyone go the extra mile the way that this gentlemen working the cash register did. He could tell I was having a rough night and he not only proceeded to ask me what was wrong, but had a genuine conversation that was surprisingly uplifting. He then proceeded to use someone rewards card that belonged to a blind gentlemen just so I could get a discount on my ice cream and I paid little to nothing. He then said "I hope this small gesture of kindness will brighten your day, even though it's almost over." He was just so polite, helpful, and happy that I couldn't resist giving him the tag and when I did, his face lit up. His kindness really did make my day and well deserved a free pass. 7/2/2013 7:41:45 PM
Tyler Ennis Famous Daves Holt MI My mom and I went to Famous Dave's for its grand opening today and every single person was so friendly, energetic and very fast as well as efficient. I have never been so impressed with a WHOLE restaurant before tonight and I will definitely be coming back. I got there and it was a 30 minute wait, and we got in 10 minutes after they gave me the estimate. We also got our food within 20 minutes of getting there. I was so impressed with the service that they gave my mom and I that instead of me choosing who gets the ticket, I decided to validate it and gave it to the manager to give to the person they think is going the extra mile to serve their guests because I couldn't decide who deserved it the most, because everyone deserved one in my opinion. The manager was so nice and wonderful as well and he even stopped to talk to us and gave me his business card. I know who I'm nominating for the Celebrated Service Award!! Thank you Famous Dave's of Holt!! 7/2/2013 1:53:06 PM
Jenny Garone Celebration Cinema Grand Rapids MI I went to the Quizno's on Alpine recently and was greated by 4 smiling, friendly workers. After ordering our combos, my husband went to get our drinks. Unfortunately, the Sobe fountain drink I LOVE was no longer an option. Oh, was I sad! The Quizno's employee said that I could mix the lemonade with a touch of raspberry lemonade to get a similar result. I loved that he had this alternative to quickly offer up in the hopes of making a customer happy! 7/2/2013 1:27:30 PM
Sarah Stygar Meijer Benton Harbor MI Out on a frequent shopping trip with my parents one night, I stumbled upon a manicure set in the beauty department that caught my interest. Unsure if the effectiveness of such a device, while my family and I checked out, I asked the lady ringing us up her opinion on the matter. She gave an honest answer and was extremely helpful in checking us out, while also perceiving a happy attitude. I was able to purchase the said item with no worries, because of her gracious ways of explaining such a product (she obviously sold it to me, much like we sell DBOX to our customers). I offered her a free pass for her service, in which she accepted it happily. 7/2/2013 12:33:07 PM
Sarah Stygar Steak n Shake Benton Harbor MI A few days ago, a co worker and I got off work and were struck with the terrible anger of hunger. Given we both hadn't ate anything that day, we decided to head on over to Steak n Shake, a place that is usually still open after 11pm. When we got there, our server was so bubbly and kind hearted, which is something you don't usually get when you stay past midnight at any restraunt. The other servers were kind and made no gestures as to rush us in anyway. I gave our server a free pass for showing us that good service can be found anywhere, at anytime. 7/2/2013 12:24:17 PM
Jeannie Deibis Loeks Theatres, Inc. Grand Rapids MI I stopped by Harold Zieglar in Grandville, MI on Friday afternoon. I had a light coming on for my 'hood', and Rachel came out to look, she saw a button was stuck, fixed it right the meantime, a very nice gentleman came out and sort of checked and cleaned stuff under the hood. It was completely unexpected and so nice!! Thank you both for going the extra mile for this gal who is not mechanically inclined at all! You made my day brighter!! 7/2/2013 12:20:51 PM
Robyn L Mr. B's` Muskegon MI On Friday my friend, her little brother and myself went to Mr. B's for breakfast. Alex, our server was very kind and made sure we had everything we needed. He also was great with my friend's little brother, engaging in conversation with him and telling him he'd get a surprise if he finished his breakfast and even though he couldn't finish Alex still walked him up to the front counter and let him pick out a sucker. It was my best experience there yet! 7/2/2013 12:09:42 PM
Whitney Black Sprint Wyoming MI I got a new phone the day before and none of my contacts transferred over. Unsure what to do I go to a Sprint store near my house the next day to see if there's any hope for my phone. Paul welcomes me with a big smile and a friendly wave as I walk in. I tell him my story and he goes straight to work on his computer while asking me about my day and so forth. Paul is trying everything he can to retrieve my contacts by searching through my many email accounts to see if I have any contacts saved there. He then called the original store I bought the phone from and explained what had happened and told them to save my old phone because there was still information that I needed on it. Paul was so nice and friendly to me about all of this, I just really felt good when leaving the store and left with a big smile on my face! 7/2/2013 10:29:42 AM
Angela Krohne Chili's Saint Joseph MI Rachel was one of the most engaging and friendly servers that I probably have ever had. She checked on us frequently and joked around with us throughout our meal. She was genuinely friendly and made us feel like we were the best table that she had the whole night! 7/2/2013 3:44:23 AM
Lewis Maynard T.G.I. Fridays Grand Rapids MI Last week as my family and I wandered around down town Grand Rapids looking for something to do, we decided to take a break and have lunch at TGI Fridays. Let me tell you, our server was amazing. I'd hoped to acknowledge her on here directly, however I forgot her name. What made her so amazing you may ask? After overhearing how thirsty my seven and five year old were on the way in, she took the liberty of bringing them both a kids cup of water to the table before we even had a chance to order our drinks. After we had ordered, she brought extra napkins (for the adults), and came back to check on us often. The service and food were fast and every time we interacted with anyone, we were sure to get a smile. A big thanks to our waitress and the entire staff on last Sunday at T.G.I. Friday's. You guys gave us a great experience. 7/1/2013 9:01:42 PM
Jasmine Slattery JcPenny Benton Harbor MI I stopped by JcPennys today because I hadn't been in a while. There was a little bit of a line at the register and it seemed their system was down. Linda, who was working in the shoe department, approached me and said she could help me out on her register. She wrung everything up and told me the price of each item to make sure that it was actually going into the system right. When one of the items was put in too much, she walked over to the section and double checked the sale to make sure that I would get it at the proper price! When I only had my card to pay with she went and grabbed another employee to help her out, just to make sure it was being swiped properly. MaryLee was also very friendly and apologetic for the system being down. They both delivered great service even under stressful circumstances! I was happy to give both of them passes because they really earned it, and I hope it helped brighten up their hectic day a little! 7/1/2013 8:11:16 PM
Jasmine Slattery Panera Bread St. Joseph MI I am quite the Klutz and managed to spill my frozen caramel coffee all over the table my last visit to Panera Bread... As I was trying to clean it up frantically with napkins one of the employees noticed and went to grab a towel to help clean up the mess. I apologized several times, but Kelsey kept a smile on her face and told me not to worry about it. After the mess was all cleaned up she returned with another coffee drink for me! I wasn't expecting this and it was really nice. Although it wasn't the best trip to Panera, Kelsey really delivered celebrated service and earned her movie pass. Thank you Kelsey! 7/1/2013 8:00:53 PM
Jasmine Slattery Clementines Too St. Joseph MI A couple weeks back I went to Clementines Too with one of my good friends who was in town for the day. As always we had excellent service. Our waitress was very friendly, nice, and helpful not only with us, but to all the tables she was serving around us. Clementines always has such great service! I feel like I give out a bunch of my passes to their employees each summer. Keep up the excellent service! 7/1/2013 7:52:53 PM
Karl Schneider MC Sports GRAP MI Shoe shopping is always a pain especially at a big brand store-- like MC Sports or Foot Locker. However, my most recent visit, worker Brandon was extremely helpful, immediately catering to my every request and quickly returned with my shoes in hand. He artfully explained the difference in fit and sizing between the Hyperdunks and the Lebrons (got the Lebrons). All in all, Jason was efficient, helpful, and provided great service and made my visit memorable. MC Sports is lucky to have him on staff! 6/30/2013 10:39:02 PM
joe gryzan olgas kitchen grandville MI My story begins with us(my girlfriend and I ) being late, we were meeting our friends at olgas kitchen but we were running behind. our friends had ordered before we sat down and the waiter served us imediately and respectfully even being though we blind sided him by showing up late and unannounced, we then ordered and after taking our orders, our waiter came back out informing my girlfriend that the meal she ordered was out for the night and so he would happily give us anything else. She ordered something else and our meal was ready in about 5 minutes, he then brought her a free side and when I payed he charged me for the second meal she ordered but also payed me the difference of the two for being incovienced and offered us dessert which we declined, And thus our late hurried afternoon was calmed and beaten back to normal by celebrated service 6/29/2013 5:24:34 PM
Brandon Yenchus Celebration! Cinema Benton Harbor MI Out late one night, far from home, and low on gas, I was frantically searching for a gas station that was open. After several failures, I found an open BP station, and went in to pay. Even though it was well past two in the morning, Tim was quite pleasant and helpful. He set a fine standard of celebrated service, quite deserving of a free movie pass. -If you're reading this, Tim, keep on keepin' on!(: 6/29/2013 12:16:29 AM
Brandon Yenchus Celebration! Cinema Benton Harbor MI One sunny afternoon, I went to Taco Bell to pick up lunch. In spite of being quite busy - it was in the middle of the lunch rush - Martel was very gracious and pleasant, as always. He consistently sets a superb example of excellent service upon every visit. 6/29/2013 12:11:43 AM
Sarah Stygar Taco Bell St. Joseph MI During a very late night out, a friend and I visited Taco Bell, hoping to grab some food before the night was over. While we parked the car and strolled in, it was apparent the main store was closing and only drive thru would be open. However, a worker politely opened the door to us and allowed us to come inside to order our food, something he didn't have to do. For that, I gave the man a free pass, in which he graciouly accepted. 6/28/2013 11:25:27 PM
Sarah Stygar Sally's Benton Harbor MI On a random afternoon, I decided to walk into Sally's (a hair supply store), looking to purchase multiple hair products. A worker by the name of Ashley, not only ran the store by herself, but took the time to make sure not only me, but all other customers were finding everything okay and were in need of any assistance. For her kindness and gracious skills as a worker, I offered her a pass, to which she accepted happily. 6/28/2013 11:21:47 PM
Kaley Obney Old Navy Grand Rapids MI I went with my sister to Old Navy to buy some clothes for the summer and there was this awesome guy, Tyson, working in the dressing room. He was smiling and joking with all of the guests, and would run all over the store to get them the correct sizes. While I was trying on clothes, he kept my sister company and shared funny stories with her. When I was trying on this one pair, to see what size shorts I needed, he said 'I bet you are a size zero, let me get you one.' I knew I wasn't a size zero but was flattered by the compliment and he brought the shorts but they didn't fit. Then he told me 'Hey, wait a sec! Kaley, you have to try this on!' So I waited and a few minutes later he tossed some shorts over the dressing room door for me to try on, he had the right size and they were actually really awesome shorts that I ended up buying. Overall he was a really great guy that was genuine and kind to everyone in the dressing room and gave me and my sister excellent service. :) 6/28/2013 3:55:46 PM
Kelly Meyer TGI Friday's Grandville MI I went to dinner at the TGI Friday's in the Grandville mall. I had a waiter who was kind, courteous, and very attentive. He also made sure to bring us extras of items like sauces and drinks without us ever needing to ask, and he helped me to get the items I wanted in my entree even though they weren't the items they typically offer. He was very helpful and gave us excellent service! 6/27/2013 9:27:17 PM
Lisa Rockwell's Grand Rapids MI We went to Rockwell's for sushi on Friday 6/21/13 because it had been awhile since we went out for sushi! It was a busy night at the restaurant. Our food arrived and my sushi wasn't quite the way I had remembered it from prior visits. I tried to reason around each piece about what it was that seemed off...and then I realized on the 4th piece that it was the consistency of the seaweed wrap. It was too chewy and sort of rubbery. I had put a piece in a napkin to show to my bf, and our waiter happened to notice that I had some kind of concern. He immediately came to our table and enquired. He asked if I'd like the kitchen to re-make the dish. I said I really was feeling full already and I wouldn't want more than a 1/2 order. He said the chefs really can only make full rolls of the sushi and that it was fine--I would just have leftovers. He said he wanted to be sure I was pleased with my order and to give the chefs the opportunity to provide the quality they're capable of. I said okay. Shaun came back to our table minutes later and said "your order is top priority in our kitchen right now and it will be out shortly!" I thought "wow! I'm feeling pretty important to be top priority in this busy restaurant!" The re-make was just right! But, I was only able to eat 2 pieces! Shaun was completely understanding and, after being assured the re-order was up to Rockwell's (and my) standards, without hesitation he said "you're feeling full though I know--I'll just pick up a to-go-box for you if that's okay?" Yes! And! That's what turned an under-par experience into a Celebrated! Service experience! Sometimes, we don't get it right--but making efforts to turn things around is appreciated! Thanks Shaun! And, hope you enjoyed your free ticket to see the movie of your choice! 6/27/2013 2:50:14 PM
Thomas Valdez Great China Inn Grand Rapids MI A few weeks ago, I stopped in for the first time in over a year, and the owners recognized me immediately. They remembered who I was and what I had been doing, and treated me like family. Their service is just as wonderful as their food. 6/27/2013 2:43:18 PM
Tom Bitson Arby's (Sherman) Muskegon MI I went to pick up some sandwiches tonight and decided to try the new house made chips. None were ready, so they had to make some, which took some time. Lasandra made a point to let me know it would be a few minutes and offered me a shake while I waited. She also made sure to apologize for the wait. Her performance made tonight celebrated! 6/26/2013 9:46:57 PM
Annette McCarty Target Lansing MI A few days ago I went to Target before work to pick up a movie I had wanted to buy. I'm so bad at remembering names, but this gentleman was so pleasant and cheerful that it just made my day. When I went to work I was in the most amazing mood ever, just because that man had made my day. :) His attitude made mine into a brighter one, and that's what service is all about! 6/26/2013 11:18:28 AM
Austin Myers Red Robin Muskegon MI A friend and I went to Red Robin for dinner and it was beyond packed inside the restaurant. Our server, Emily, was just the best waitress I have ever encountered and made us feel welcomed and valued. She was beyond helpful and fun. Emily was smiling as if she was having the time of her life at work even though it was that busy! Emily was the perfect image of Celebrated Service and I hope she is my server for my next and rest of my visits! 6/25/2013 5:04:55 PM
Barb Shalifoe Maurices Muskegon MI I went shopping last Saturday at Maurices in the Lakes Mall. When I walked in the store, I was greeted with a Hello. When the associate walked by she said, "Hello Barbie, I thought that was you! Are you looking for anything specific today?" I said I was looking for dressy clothes and she pointed me in the right direction. Once I had a few things, she set me up with a dressing room. Obviously it wasn't the first time I've shopped there, but every time I go in Jessica is very nice to the customers and her co-workers. 6/25/2013 4:58:35 PM
Maddison Fensel Red Robin Muskegon MI Ramiro was very kind. He made sure that we had enough time to order and got our food to us right away. He had a sense of humor that made our experience even better. 6/24/2013 9:23:30 PM
Ashley Halas Applebee's Benton Harbor MI I was very impressed that Amanda our waitress was still able to serve us with great service in the mist of a very big dinner rush. Amanda was very polite, she still had time to come and check up I us to make sure that everything was to our satisfaction. My overall experience was very good and I'd go back and ask for her to wait on us again 6/24/2013 8:41:12 PM
Kelly Austin Lane Bryant Rivertown Mall Grandville MI I was shopping at Rivertown on Saturday, and stopped to look at some things in Lane Bryant. Kimmy helped me out so much! She gave me fantastic service, and when I was unable to find my size, she offered to call other stores, and even found me a few things online! Hope she is there next time I go in! 6/24/2013 4:00:37 PM
Kelly Austin DeliA's Rivertown Mall Grandville MI On Saturday, I took my 15 year old shopping at DeliA's in Rivertown Mall. The store was crazy busy, and I was just sure that it would be impossible to get any help with finding what we were looking for. I couldn't have been more wrong! To my complete surprise, Bill was more than happy to help us out, along with all of the other girls who were shopping that day. He was a wonder! Smiling, calling each girl by name, and joking around with them made this a very memorable and fun time! Bill was a picture of Celebrated Service, and I was really happy to give him a Celebrated Service Tag! 6/24/2013 3:58:55 PM
Rachelle Big Boy Cedar Springs MI My waiter at Big Boy the other day was so friendly to me and my family! I've had many times where waiters/waitresses only come back to my table once, if that, after our food has been brought out. He came back multiple times during our visit to refill our drinks as many times as we needed or just to ask us if there was anything he could get for us. My parents like to joke around a lot so they were joking with him and he went right along with it. What a sport! Great service, Charlie :) 6/24/2013 2:35:32 PM
Jade Celebration! Cinema Woodland Grand Rapids MI I was in Taco Bell on Alpine the other day waiting for a ride. I had been there maybe five minutes just sitting at one of the tables when one of the workers starts walking around the little restaurant cleaning up the tables, asking people if they needed anything and if their food was good! TACO BELL! When he came up to me he asked if I needed anything, When I said I was okay, he left it til a little later when he brings me a cup and says that mixing the monster I had with Mt Dew was really good and really picks you up. I said thank you and said I could pay for the drink and he said it's fine, it's just a water cup so I can go ahead. WOW! Taco Bell found a GEM in hiring Billiam! When I gave him the card, I started to explain the whole thing, he laughed and said he had actually already gotten one or two (I can't remember) so he knew the drill :) That shows me it wasn't just a good day.. GREAT celebrated service Billiam! 6/24/2013 2:27:11 PM
Cara Maat The Score Grand Rapids MI Our waitress Stephanie was so great! I was there with a group of girls for a Girls Night Out. She matched our energy level and was having a good time right along with us. She gave us excellent suggestions for our drink orders. She made sure we were taken care of throughout our visit. Thank you, Stephanie! 6/24/2013 12:19:34 PM
Gina Meijer Muskegon MI While at Meijer I was having trouble at the self checkout. The whole machine was frozen, and It had my credit card information. I didn't want to be double charged for the items I was trying to purchase. Tammie an employee stayed with me for 20 minutes trying to figure out why the machine was freezing up. she even held on to my items as I went to call my credit card's customer service hotline. Tammie was amazing and very patient while fixing this problem. Great Job Tammie 6/24/2013 8:37:03 AM
Emily MIlls Burger King Lansing MI Sometimes on my way home from work I will stop by Burger King and grab something to eat and the guy at the drive thru is always very nice and helpful. He always has a smile on his face and seems happy to be there and this is at like 1:30 am so it would be very easy to not be so happy. He is one of the reasons why I like going there so much. 6/23/2013 7:58:11 PM
LeeAnn Rodgers The Vineyeard on Plainfield Grand Rapids MI I went to check out the new store that just opened and right when we walked in the gentleman working instantly greeted us and started talking to us. Then he started suggesting what was good there. He was super nice and super friendly. He came in the movies a couple days after and asked us what we thought of the product we bought. 6/23/2013 11:33:27 AM
Jonathan Coburn Celebration Cinema Benton Harbor MI Two nights ago i was trying to find a hotel. After a few hours of trying to find one, I found that Knights Inn in Benton Harbor may have some vacancies. It was about 2 in the morning, so i didnt have much confidence. I go over to the front desk and Peter was there to greet me. I asked about the room and he found the last one available. I was just shy of the amount that needed to be paid, but he was gracious enough to allow what i had to be enough compensation. He was very nice, compliant with my needs, and looked into my situation more than the average front desk worker. For that, i found that he was worthy of the reward i bestowed upon him. 6/23/2013 10:33:31 AM
Kaelen Connolly Best Buy-Alpine Walker MI Best Buy was doing a big iPhone trade-in promotion and they were pretty busy, but Kate was so nice and patient with me through the whole process! When I had a problem with my iCloud, she got out a special device to transfer my stuff from my old phone to my new one. It took a long time and she totally didn't have to do that, but she did, and chatted with me while we waited. She wasn't the kind of in-your-face nice that comes off as fake; she was very genuine! Thanks Kate! :) 6/22/2013 2:50:44 PM
Ian Glazier Starbucks Kentwood MI I walked into the cafe and the cashier could tell that I was still half asleep. She asked what she could make for me and why I was so tired. When she handed me the coffee she told me there was an extra shot of espresso in it. 6/21/2013 8:27:03 PM
Whitney Black Byron Lakes Apartments-maintenance Byron Center MI My oven wouldn't shut off so the maintenance crew came to my house and took out my entire stove and told me that they would bring me a new stove the next day. While they were doing this they were still able to comfort me when they saw that I was very concerned & scared about this whole situation! Later that same day I was in a park & found a hurt baby bird who could no longer fly. I stayed up very late with this little new pet of mine to make sure it was going to be okay. Morning arose as maintenance came bright & early to deliver my stove. I go to show them my baby bird & scream when I saw him laying in his box dead! Bill (one of the maintenance guys) immediately tried to calm me down by telling me that it wasn't my fault, and that he would take care of the mess for me, assuring that this was the right way to go about it so that I would not get sick. As Bill continues to set up & test my new stove he comforts me with stories of how he used to rescue/stumble across little birds just like this & telling me that sometimes they just get sick and there's nothing we can do about it, so that I really shouldn't feel bad because I did the best I could. Bill provided me with more information about birds and how they can be great pets and he ended up putting a smile on my face and a brand new stove in my kitchen. I felt this was a great example of celebrated service and that it needed to be rewarded! 6/21/2013 2:34:30 PM
Ben B Barnes and Noble Muskegon MI The book stopped halfway through the plot! I had to get part two right away, but BN was closing in 30 minutes! Thankfully the book was in stock, and Dirk was there at the checkout. He was friendly and interested in my book choice, and listened as I told him how I had been reading the same series for over 9 years. I didn't feel rushed, even though the store was closing in 10 minutes, and I felt as though my presence and stories were welcomed. Thanks Dirk! 6/21/2013 12:45:10 PM
Clayton Upper Pizza Ranch Hudsonville MI I stopped by the Pizza Ranch for their evening pizza/chicken buffet. If you want to see Celebrated Service in action, you need to go meet Joy. She only works for 2 hours a week, on Wednesday nights, to help out with the buffet rush, because that is all her health will allow. She doesn't need to be there, she WANTS to be there, and it shows. She darts from table to table, just to say hello and chat with everyone, with a giant smile. If the buffet is out of something you want, she will go back to the kitchen, get some, and bring it right out to your table. I haven't been there for almost a year, and I think she remembered me. If you are in Hudsonville between 5:30 and 7:30 on Wednesday, stop in and meet Joy. Go for her, and stay for the broasted chicken on the buffet. Man, that is good chicken! And the dessert pizza... 6/21/2013 12:20:36 PM
Kaelen Second Chance Games Grand Rapids MI I "inherited" a bunch of old video games--which I knew NOTHING about--and didn't really know what to do with them. I brought them to Second Chance Games and Eric really helped me out! He helped me sort through what was resellable and told me honestly what was just junk. He had a great sense of humor and was genuinely friendly! 6/20/2013 7:02:26 PM
Kelly Austin PF Chang Grand Rapids MI After attending a meeting at Celebration! North, I took my daughter to PF Chang for lunch. My daughter had never been there before, and was excited to try their food. Our wonderful waitress Nell came right over and told my daughter about their menu and helped her with her order. She checked back with us several times while we were there and was always smiling! She engaged us in conversation and was all around fantastic. Nell was also really excited when I gave her the Celebrated Service Tag, and we ended up talking about what movie she might see with it! An excellent experience! Thank you Nell!! 6/20/2013 12:37:43 PM
Kelly Austin PNC Bank (Marketplace Drive Branch) Kentwood MI I stopped by the Marketplace Dr PNC Branch to start an account to help my daughter and son-in-law with the expenses of having a baby in the NICU at Helen DeVos Children's Hospital for the last 6 months. Recently, he has not been doing very well, and I was a tearful and upset when I went into the bank. I was immediately called into Elizabeth's office, where she and Megan listened to my story, and asked what they could do to help. Those two girls just blew me away with their service. Since the account was for donations, they did some research and figured out that we needed a special Tax ID number. They spent the next 45 minutes on hold with the IRS so that we could get a number immediately and get the account started. They checked and double checked the set up of the account, and even had their supervisor look at it the next day to make sure everything was set up correctly. Thank you Megan and Elizabeth for your kindness and awesome service!!! 6/20/2013 12:34:10 PM
Kaitlyn Weimer A&W Grandville MI Since I work at the mall, I eat a lot of meals in the food court, especially at A&W. Almost every time I go there, I see a woman (I believe her name is Ladona, or something similar), and she is always smiling. Whenever I go to places for fast food, the workers tend to complain and not seem to enjoy their job, but she always has a genuine smile and makes conversation with everyone. She is just so sweet and friendly and makes people's days special with her positive energy. I look forward to seeing her every time. Great job, girl! 6/20/2013 1:48:05 AM
Kalee Stegehui Kent District Library: Kentwood Branch Kentwood MI A few weeks ago I began trying to get my hands on a rentable copy of World War Z by Max Brooks for my book club. I had trouble finding a readily available copy as the book was in high demand. While chatting with Jim, the librarian at the KDL Kentwood branch, I mentioned that I was trying to get my hands on a copy of that book in any available format. He searched all over for it, but could not find a copy that I could get soon enough. He told me to wait just a second and then disappeared. When he came back, he had a copy of the book - it was his own, personal copy! He told me he had only just picked it up at a local bookfair and that I was welcome to borrow it to read. The book hadn't even been opened yet. I told him I couldn't take his own copy, but he insisted. He put a lot of trust in me to take care of his book and return it to him, which I did. After he gave me his copy of the book, Jim engaged in friendly talk and another of the librarians even joined in our conversation. We ended up talking about zombie novels for almost thirty minutes. Jim was so animated and happy to be talking with me. He even recommended some new books and comics for me to check out and put them on hold for me while we were talking. I left the library feeling so great. I finally had a copy of the book I'd been searching for and felt like I had made a friend with the librarian. Not once did Jim make it feel like he was just doing a job; he made me feel welcome by being completely genuine. He even asked me about my studies and suggested I study library science. Thanks for all the quality advice Jim! 6/19/2013 10:33:15 PM
Mike Zimmerman Pizza Hut Grand Haven Road Muskegon MI I went to pizza hut on opening night of man of steel, pizza hut did not realize they would get busy. The waitress Chelsea did a great job cleaning tables serving customers and keeping a smiling face and being very pleasant. This after they had sent most employees home and She was alone Great Job!!!!! Pizza Hut is located across the street from Cinema Carousel 6/19/2013 4:51:26 PM
Amanda Payne Claires Grandville MI I was getting my ears pierced at Claires and I was really nervous but the lady, Crystal was awesome and very nice and wasn't upset or annoyed at all when I asked my questions and I had alot of them, like how much did certain ones cost, will it hurt after, do you put them in at the same time or seperate? She was very informative too and seemed like she loved what she was doing. 6/19/2013 1:28:39 PM
Jonathan Coburn Celebration! Cinema Benton Harbor MI I was getting my hair cut this passed Sunday and i went to the nearby Orchards Mall to get it cut. My stylist, Kaitlin, showed me a good time by not only cutting my hair to exactly what I wanted, but treated my like a valued customer. She proven herself to deserve a small reward for her services, and I was happy to ablige. 6/18/2013 4:30:55 PM
Emily Trillium Haven Grand Rapids MI Whenever we walk in with our kids, Trillium Haven Restaurant greets them with crayons and coloring sheets and even children's books to look at while they wait. They also give us extra quick and attentive service and get our order in very efficiently. Combined with their delectable entrees, best salads in the city and the fact that their chef comes out regularly to talk with guests - this makes T.H. one of our favorite restaurants to go to as a family! 6/18/2013 2:23:47 PM
Megan Roebke Logan's Roadhouse Kentwood MI I went to Logan's this week with a friend of mine and was very impressed by the service I recieved. Everyone was very friendly and geunine however our waiter went above and beyond. He was very friendly and he was always making sure all of his tables were being tended to. The second that my drink was about to be finished he was getting me a refill. He joked around with us several times and made us have a very enjoyable time. He helped us pick out what to eat and even warned my friend that the cheese in the middle of his burger was going to very hot by telling a funny story. He improved our dining experience and give excellent service! 6/17/2013 10:26:53 PM
Rick Dewitte Fox Shawmut Hills Grand Rapids MI I brought my Motorcycle in for some work and was told it would be about 3 hours or so to get the work completed. Jokingly I asked a salesperson named Matt Murray," I'm going to have a long wait today, You dont happen to have a vehicle I can take". To my surprise He said "No.....BUT YOU CAN TAKE MY CAR IF YOUR BACK BY 5:00". WOW.....I know , right! Who does this now days....not to many. He just made my whole day.....Thanx Matt for some GREAT celebrated service...your GM has been informed..:) 6/17/2013 9:33:12 PM
Collin Mohr Bob Evans Lansing MI Was eating dinner with three fellow employees and had the manger approach us and not just ask us about how our food was but talked to us about the new Man of Steel movie coming out and how excited he was to take his wife. Awesome attitude and enthusiasm he puts into making his customers feel at home and comfortable in the restruant! 6/17/2013 7:25:49 PM
Angela Krohne Planet Fitness Benton Harbor MI Sophie was working behind the counter at Planet Fitness when I was there on Saturday. She was very friendly and outgoing. She engaged everyone that walked by as they were coming and going. She engaged in conversations with people and went out of the way to make them feel welcomed. 6/17/2013 5:03:27 PM
Kelsey Evey Taco Bell Byron Center MI I went to Taco Bell with my family a few days ago, and I received some of the best service I've ever gotten from one of the employees, Elizabeth. When my family walked in, she was cleaning up a table, but she immediately stopped to greet us and made us feel welcome. As soon as we were ready to order, she jumped right onto the cash register. Not only that, once we got our meal, she came over to make sure everything we ordered was correct and offered to get us anything we needed. When my family got ready to leave, she smiled and told us to have a great day. It was great service from the moment my family stepped in until the moment we left. 6/16/2013 2:03:28 PM
Kaitlyn Gibbs Hot Topic (Woodland Mall Location) Grand Rapids MI Last night I went to Hot Topic at the Woodland Mall with a friend from work. I don't usually shop in Hot Topic due to the fact that I don't listen to many rock/metal bands, so I never felt the need to shop there. I was looking for some stylish "nerd glasses" last night, and I googled that Hot Topic had just the thing I was looking for. As we walked in, we were greeted by the wonderful and amazing staff they have there. Two guys, Micah and Levi, were extremely helpful in my decision making on whether I should buy the items that I was indecisive about. They were very kind and honest, but it wasn't all about business to them. They weren't just looking to sell their merchandise but they were there for the guests! Never have I experienced such a warm and welcome shopping experience! My uneasiness about going into a store I don't usually shop in, turned out to be an amazing experience that I am SURE to return to this store again! :) 6/16/2013 10:38:46 AM
Karlee Rigterink Panera Bread Grandville MI Me and my sister recently ate at Panera Bread located off of 44th ave by the Rivertown Mall. There was one in-particular employee who stood out to me. Seth Bouwman is absolutely amazing. He interacted with each guest as he brought out his food. To me and my sister he came, introduced himself, asked if our meal was tasting, and said if we needed anything else it would be on the house. He always carried a smile on his face while he brought out food to tables and you could tell he loves his job. When we left he stood by the door, opened it for us and he asked how our meal was and said "It was a pleasure meeting you. I hope you have a fantastic rest of your day and he handed us a fudge brownie smiled and said "enjoy". 6/16/2013 2:00:00 AM
Karlee Rigterink Ottawa Beach Inn Holland MI Ottawa Beach Inn is a small restaurant outside of Holland State Park. It was my first time eating at this restaurant and I would highly recommend it. The waiters and waitresses were outstanding, as each one made you feel welcomed and offered wonderful service even if they were not assigned to your table. The Host and bartenders were interacting with guest looking at the fish tanks and pictures on the wall, everyone was smiling. My waitress in particular was outstanding. It was my boyfriend and I's 1 year anniversary and she showed a lot of interest in how we met, and how the first year of dating each other went. She served us as if it was the best part of her day.I watched as she interacted with other guest as it seemed as if she loved her job and was happy to be there. I can't wait to go back there again! 6/16/2013 1:44:08 AM
Jennifer Brown Huntington Bank Grand Rapids MI My mom and I have been at Huntington Bank for as long as we can remember. The other day, I walked into The Huntington on wealthy and Fuller to cash a check and The teller Lucas (who we've only seen a few times) looked up at us and said "Hey Mary! Hey Jenn! how are you two?" It's so nice to go some place only a few times and come back and have people that work there know your name and what you need. Lucas chatted with us and offered us courtesy envelopes for our cash and was super patient while my mom counted it three times. He was always smiling and making great eye contact and it brightened my day! I love Huntington Bank! Everyone is friendly and very accommodating, Lucas especially! At the end of our visit, I let him know how wonderful I thought his service was and how I always like to go to that particular Huntington, just to get the great service I get there. All in all, a wonderful experience at Huntington Bank on Wealthy and Fuller 6/16/2013 1:06:51 AM
Jordan Kortenhoven Celebration! Cinema Woodland Grand Rapids MI The whole staff at the Hot Topic in Woodland are just really fun and neat people, and I know most of them well because I hang out there a lot, but when I went in today with a friend who doesn't go often, one of the employees, Micah, was very helpful with suggesting different things for my friend to get. Micah is also a really fun guy to talk to. Even if you're going to Hot Topic Woodland for a regular shopping trip, you always end up feeling like you've just spent a fun time with friends while getting your shopping done, too. 6/15/2013 10:34:48 PM
Kaitlyn Gibbs On the Border (Woodland Mall Location) Grand Rapids MI I have been going to On the Border for years and have always experienced service that was exceptional. Just recently my father and I got a bite to eat after work at On the Border, that I realized the wonderful Sarah Mae. It was just a casual dinner and chat with my father until the cheery and bright personality of Sarah Mae, manager at On the Border, came over to greet us and ask how everything was. It wasn't just a usual greeting that you receive at a restaurant, it was more like surprisingly seeing a friend you have known for years! She was very easy to talk to, personable and had a certain spark to her that was everything Celebrated Service entails. It was after tonight of another family dinner at On the Border, that I felt the need to express to her how much I recognize and value her Celebrated Service! I didn't see just any old Celebrated Service tonight, but I saw a bit of an extension to what I thought Celebrated Service meant; not only about giving that exceptional service to guests but ALSO to her coworkers! Seeing her give high fives, positive energy, smiles and FLICK interactions made me feel the need to recognize her Celebrated Service! :) *On the Border by the Woodland Mall is HIGHLY recommended to anyone! 6/14/2013 8:50:36 PM
Daysha Ficklen Walgreens Benton Harbor MI Everytime I go In walgreens and Cynthia is working, she's always so helpful and happy. Everytime she asks me did my visit go well,.And for my walgreens card. Thanks for always being so helpful!!!! 6/13/2013 5:27:22 PM
Annette McCarty Independant Bank Mason MI I went to the bank the other day to cash a check and the teller there was so positive and bright. I never caught her name but she just made my day. Every time I go to my bank they are positive, helpful and sweet. I recommend this bank to anyone. :) 6/13/2013 10:52:56 AM
Megan Kaczanowski EGR Dental Grand Rapids, MI MI I mixed up my appointment times, showed up an hour early, and they apologized to me for keeping me waiting! Everyone there is always polite and very friendly, every time that I've been there. I've never had a bad experience and while I've been a client there, I've never dreaded my dentist appointments. 6/13/2013 12:11:23 AM
Lewis Maynard Meijer Stevensville MI On a recent shopping trip, my wife and I had a very good experience at our local Meijer. We had a rather large order and as we were still putting items on the conveyor belt our cashier began to praise my two older boys for their help in putting everything back into our cart. (Which they hadn't yet.) But her power of suggestion worked and they became very please with themselves after they had completely loaded our cart back up by theselves. Our cashier even took the time to listen to my littlest story teller talk about all of his interests. It's employees like this that make this store inviting and make us want to continue to shop there. 6/12/2013 5:22:00 PM
Lewis Maynard McDonald's Stevensville MI Today while we were out running errands, I decided to give in and take my three sons to lunch at McDonald's. Angela was the manager working behind the counter, and she was doing an excellent job. Several times I heard her wish guest safe travels and that she appreciated their business. At one point she even came out from behind the counter the offer to take our picture as we were playing with the camera on my phone. Later when my curious 5 year old pointed out that the floor behind the counter looked slippery, she even took the time to come out and show us the special "suction cup" shoes they wear to avoid slip and falls. Thank you Angela for treating us, and every other guest as though we were the best part of your day. You were definitely the best part if ours. 6/12/2013 2:09:09 PM
Ben B Applebees Grand Haven MI My friends and I enjoy visiting Applebees for half-off apps after our bible study every monday. Sometimes there are up to 12 of us, and Erin is always there to greet us with a smile. She's fun and caring, and even sits down with us to take our orders. She remembers what we like and always makes sure we're well taken care of, while never forgetting her other tables. Cudos to Erin! 6/11/2013 10:43:14 PM
Samantha pastucha Cinema caruosel Muskegon MI A teacher at shores shows celebrated service everyday by always being willing to help with a smile on his face! He is very appreciated and willing to do anything which is why I gave him my movie pass! 6/11/2013 10:52:26 AM
Natalie Parker Claire's Grandville MI My sister and I received great service at Claire's yesterday! The women that helped us was kind and she took her time looking at hair pieces with us. She then told me that I could get another piece half off with the purchase of the one I already had! My sister was looking for necklaces with owls on them that say "best friends", but the only necklaces they had with owls said "sister" and "little sister". The same lady then took out necklaces they had that were broken, used pliers to take off the "best friend" hearts, and then put them on the necklaces. She took her time with us and was super helpful! 6/11/2013 10:22:03 AM
Sam Connell Strider's Running Company - East Town Grand Rapids MI I was at the Strider's Running Co. location in East Town tonight looking at their selection of running shoes. While I was looking I saw an employee of the store named Zach help an elderly guest pick out a pair of shoes that she would be able to use at work. He was very attentive to her specific footwear needs and did not leave her side for the entire visit. He ended up getting her into a pair of shoes that she absolutely LOVED! Zach demonstrated Celebrated Service to this customer and went above and beyond his duty as a store associate to spend time with her while she tried all of the shoes on. Zach used his expert knowledge to help the guest find exactly what she needed and he even took time to get to know her and learn more about her job. Great job Zach! 6/10/2013 6:23:58 PM
Megan Marshall Applebees Benton Harbor MI My friend and I went to Applebees for dinner and Tony our waiter was really awesome. He made sure that our experience was wonderful. From keeping our drinks filled to being very hilarious. Tony made our day and had us laughing alot. 6/10/2013 5:47:02 PM
Allison Parker Dollar Tree Wyoming MI I went to the Dollar Tree near my house the other day and I was looking for some crafting ideas. I found a wall sticker design and one of the employees at the store was very helpful. I had a memory board idea and she gave me advice, told me different crafting ideas I could do, and she walked with me around the store to show me what to use. It was a good experience and the two memory boards I made look great! 6/10/2013 2:44:02 PM
Connie Ziebarth The Green Well Grand Rapids MI A few days ago I had lunch with my mom at The Green Well. All of the employees were so friendly and welcoming. From the moment we walked in until the moment we left, every employee that we encountered greeted us with a smile. Our server, Marie, took excellent care of us. She answered all of our questions about the menu, kept up on the refills, and even offered me a cup of coffee to go! Of course the food was delicious, as usual. Looking forward to going back again soon! 6/10/2013 12:28:17 PM
Angelica Newland Verizon Wireless Grand Rapids-Kalamazoo Ave. Store MI Floyd(Maurice)Alma at the Kalamazoo Ave store was awesome. My dad, mom, and I went in to the store to make some changes and upgrades to our account. He was so nice and funny and had us all laughing. I felt like I made a friend by the end of our visit. As we all know going to cell phone stores is never fun and always takes forever but Floyd answered all our questions and kept the same upbeat attitude the entire time. 6/10/2013 12:42:21 AM
Daysha Lakeland Hospital Benton Harbor MI While i was at the hospital getting my son stitches removed my sons nurse Jeanie was so nice to my son, talk and played with him. Awesome job!!!! Even though my son didnt like the stitches getting removed. 6/8/2013 11:51:20 PM
Lewis Maynard Chili's Saint Jospeh MI For lunch this afternoon my wife and I went to Chili's in Saint Joseph. Our server had her job down to a science. Despite being a little busy and working several tables all at once, She came back to check on us often, and brought us refills at just the right time. She even brought us our bill just as it seemed we were finishing up. The best part was that it appeared our waitress was in training. Lisa was the name listed on the ticket, but she and the person training her, both did a fantastic job making sure my small family was taken care of. Thank you ladies. I hope each of you enjoys the free movie! 6/8/2013 11:02:15 PM
Jacqueline C Celebration Cinema Rivertown Grand Rapids MI The man at Starbucks had very friendly service he sounded very excited to serve us in the tone of his voice . He also complimented my Teenage Mutant Ninja Turtle shirt! 6/7/2013 8:46:54 PM
Amanda Family Video Wyoming MI I called and had an employee hold a series for me, Austin. When I got there and he went to get it from the place he put it aside, he realized as he was checking for scratches there was only 2 of the 3 disks and Austin informed me of this and he let me know he felt so bad. I was bummed but what I didn't know was that as soon as the missing disk was turned in a few days later he had my info and called me to let me know he was holding it for me! I was so excited and happy and then it got even better, he let me rent it for FREE!!!!! That made my day! 6/6/2013 8:29:01 PM
Tom Sprint Grandville MI I was looking to switch out of my pricey cellphone carrier, Verizon, with my girlfriend and stopped by a the Sprint Store at Rivertown mall. As soon as I walk up I was greeted and asked about what I was looking for. Albert, the sales associate whom we had the pleasure of serving us got to know our needs and got us a plan and cellphones that fit us perfectly rather than just push unnecessary things on us. A huge thank you for Albert and his superb customer service. 6/6/2013 8:04:33 PM
Sara B Applebees Kentwood MI I often visit this Applebees, and I know most of the staff working there. Tonight, it was mildly crowded, as always, and all of the servers were running all over. Our server, Amanda, seemed on top of the game; we never had to ask for refills, she was fast and efficient with getting us our food (which was, as always, great) and even stopped to make friendly conversation, despite it being being busy. She went the extra mile to make us feel welcome and make our experience worth every penny. 6/6/2013 8:04:04 PM
Haley Schlafley Panera Bread Grand Rapids MI Today I stopped by Panera Bread on Knapps Corner. Despite the long lines I received great service. I ordered a coffee (even though I had 1/2 a cup in the car) because their Hazelnut coffee is my favorite! When I went to fill my cup the Hazelnut was all gone! I went to my cashier and asked him if there was any that was on its way out. He went in back to check and came back and said that there was a pot that was brewing and instead of having me wait until it was done, he asked for my cup so he could fill it from the brewing pot! It really made my day to have that special treat delivered to me. 6/5/2013 7:54:21 PM
Edward Layne American Mechanical Services of West Michigan Muskegon MI After a grueling 50 work week, I came home on a Friday after 5 to a cold home. I called American Mechanical Services of West Michigan. They said it would be no problem to get a tech out, same day, and within the hour. And indeed, a tech came out to the house within the hour! He was very professional and able to diagnose the issue within minutes, and fixed it within a few more. I've had a warm home since then, and I owe it to them. Great customer service, great tech knowledge and superb punctuality! Defiantly recommended. 4/21/2013 1:54:35 PM
Kelly A. Peppino's Kentwood MI We always get great service at Peppino's but they went above and beyond this week. We had fabulous service from our server, Shawn (Sean?), and ate a meal that he suggested. Following the meal, I accidently left my credit card behind. I was quite surprised to get a text from a friend the following day, letting me know that Peppino's had my card. (I hadn't realized it was missing yet.) Our server, knew one of the people at our table and where she worked. He contacted her at work, then, she contacted me. When I contacted Peppino's, they assured me that the card was secure in their safe, which is standard procedure for this frequent occurence. (That's a relief!) When I went to pick up the card, I was met with a friendly hostess who promptly retrieved the card and asked for my ID. (Thanks again Peppino's for not handing over my card to just anybody!)For a situation that could have been a nightmare, I think Peppino's (and Shawn) really went the extra mile and helped me avoid disaster! Thanks Peppino's!!! 4/6/2013 2:05:55 PM
Steve VanWagoner Panera in Celebration! Village Grand Rapids MI Panera in the Village is my Third Place. I'm here at least three mornings a week. Usually early. It smells so good, the music is at perfect level, the coffee is always hot and the oatmeal has the perfect amount of cinnamon. But best of all, the people here understand service. Regardless of how early in the morning it is, they are smiling and make me feel welcomed. They want to get my order right and seem genuinely happy that I'm here. Come and visit. Taste the food, witness the smiles. They get it right nearly every time. 2/15/2013 8:44:47 AM
Boss Wanda Bennigans Saginaw MI The food was excellent as always and the service was even better. This was a very pleasant, comfortable restaurant with easy access and attentive personnel. I will recommend to all my friends and family! 2/5/2013 8:36:28 PM
Jerry Meyer The Green Well Grand rapids MI THE BEST RESTURANT IN GRAND RAPIDS. We have never had anything but awesome meals. 2/5/2013 1:48:00 PM
Laura Taylor Harrison shuttle Harrison MI Seven years ago my husband and I had an idea.We decided that since there were no taxi's in Harrison that we would offer to drive people and their cars home so they didn't have to make the choice to drink and drive and risk loosing everything or hurting someone.Since that day we still continue to run this non profit service in our community.Every weekend we are out there taking people and their cars home so they don't drink and drive and we even have another van to run during the day to take people on errands for a donation thanks to a local attorney Todd Diederich who believes in what we do.We invite everybody to Harrison Mi to experience what we have here in our community and that is THE GREATEST PEOPLE IN MICHIGAN! 2/4/2013 10:14:39 AM
Al Smith Johnny B's Grand Rapids MI You are always made to feel welcome by the crew. They acknowledge your arrival and seem glad to see you.... We find the food very good. In my opinion they have clearly the best "dog" in town..... At the hours that we frequent the the restaurant crowd is very eclectic, with lots of conversations between groups. The ages, occupations,style of dress,etc all seem to blend nicely. This establishment is trying to being part of the solution in the re-birth of this neighborhood...... In my opinion they are winners. 2/1/2013 1:36:12 PM
Robert VanRavenswaay Local Brands Michigan Grand Rapids MI When our granddaughter was attending Cornerstone University she was having problems with her wisdom teeth, Her Family lived in Franklin Maryland and she need help. Dr. Brennan went the extra mile to find a dentist to help and helped her through it all. They called to check on her and since they are my dentist office and my wife we high recommend them highly and commend them for their great staff and dentistry. 1/31/2013 4:52:46 PM
Dan Wardlow Elderly Instruments Lansing MI I've been a customer of Elderly Instruments since they were founded in a tiny shop below ground on Grand River Avenue in East Lansing. They are highly knowledgeable, very personable and friendly, and above all scrupulously honest and fair (qualities which can sometimes be missing in the music biz). Their service is fast too, which is important to me now that I live away from Michigan and only rarely visit their store. Without a doubt, they're the most trustworthy service organization I've ever encountered. I wouldn't consider buying a stringed instrument anywhere else! 1/31/2013 2:00:13 PM
Stewart Finkler G&M Variety Saint Joseph MI The staff members are always available to help us find what we are after. "Always cheerful and helpful" seems to be their motto. 1/30/2013 6:49:56 PM
Lori Orchard market Fruitport MI I like how everybodys so friendly, I'm a regular so they know me by name. I feel comfortable and welcomed. I'd rather shop there than anywhere. 1/30/2013 3:13:17 PM
Dr. Dorothy Berg North Kent Guidance Services Grand Rapids MI This is a story that has about 7 chapters all of which end with, "Thank you Claude Tiche for helping me make sense of this problem." I consider Mr. Titche as my Dr. Rolaids--so often, especially, I think as the Director of a woman-owned business, I have had to rely on the experts, but none so helpful and so willing to set the ship aright and to teach me for the future than Claude Titche has been. Thank you Beene Gartner in Grand Rapids, Michigan. 1/29/2013 5:52:50 PM
Kathleen & Chuck Kiplinger Bagel Beanery Kalamazoo MI My husband and I have been going to Bagel Beanery since it first opened in Kalamazoo- that's years and years of breakfasts and lunches. We have always found the management and employees to be extremely friendly. Celia can't be beat! The personal service & friendly conversation she provides can't be beat. The coffees & sandwiches are delicious. They sure make the best bagels in town! And they regularly run specials and send coupons for money off. A good deal. We love Bagel Beanery. 1/29/2013 12:00:47 PM
Joshua Anderson Brooklyn Bagels Cafe Muskegon MI I'm being bias, I've worked for Brooklyn Bagels Cafe for 4 years. It is our goal to be on first name bases, because let's be honest, everybody wants to go where everybody knows your name. Everyday I am excited about going into work and seeing all my new friends, my family. We are here to make our family feel important. From taking a moment out of our busy days to listen, to making sure they get everything they need. Whether or not we win, we here at Brooklyn Bagels Cafe our honored to be nominated for such an amazing award. But let's be honest, the greatest award is the smiling faces that enter our store everyday. Thank You friends. 1/29/2013 10:56:48 AM
Amy Jeffery Richard Salon Grand Rapids MI This place is a gem. They pride themselves on great customer service and making every person feel special as soon as they walk in the door. When you walk in, there is almost always someone there, walking toward you to greet you and ask you who you are there to see, take an order for a drink and take your coat. Each person who works there is warm and friendly and gives such attention to the all clients there. It makes this a really special place to visit. Jeffery Richard himself, talks about how he wants every woman (or man) who walks in his door to feel like they can relax and that they can shut out the stresses of their daily life and enjoy the time in the salon. He once told me that the woman who is stressed from daily home life, work, etc should be able to come and have a wonderful experience. No exceptions. That, to me, is amazing service. 1/29/2013 9:21:24 AM
Cynthia Beckwith Hearthstone Bistro Muskegon MI I have known/worked for the Lister's/Hearthstone Bistro for many years. What makes this a great place to work is their passion for this business. The service training that they provide their staff is phenomenal and just goes to show how much they truly care about the customer, making sure that dining at the Hearthstone is an "experience", not just dinner out. And I haven't even mentioned the food. I don't believe you can get this kind of food anywhere else in Muskegon, or West Michigan for that matter! We are honored to be nominated for the Celebrated Service Award and appreciate everything that Celebration Cinema is doing for this community. 1/28/2013 11:48:10 AM
Ernie & Louise Esacreno Mr B's Pancakehouse Muskegon MI Mr B's is the place to go for a great after church breakfast. We seem to gravate to a section of the restrauent where "Patty" is our waitress,she has a pleasant smile ,a great sense of humor, such a good personality. 1/28/2013 10:19:12 AM
Kelly Frey Brennan Family & Cosmetic Dentistry PC Grand Rapids MI I am thrilled to hear Brennan Family Cosmetic Dentistry PC has been nominated for the Celebrated Service Award. I cannot think of a more deserving business who pays close attention to their patients needs as well as their professionalism in conducting business. In the fast paced society we live in today, it is unfortunate that it is not often we are able to find a provider that makes you feel important as an individual and one that is attentive to your needs. As a Guardian, I have contact with numerous dental and medical providers and their staff and have never experienced anything even comparable to outstanding services offered by Brennan Family & Cosmetic Dentistry PC. The environment at Brennan Family & Cosmetic Dentistry PC is cozy, warm and friendly. Dr. Brennan and the staff are knowledgeable, professional, kind and courteous. Their services are outstanding and thorough. You will NOT experience endless wait times, the feeling of being rushed in and out; scheduling conflicts; stressed out, short fused and disgruntled employees, etc. Brennan Family & Cosmetic Dentistry PC is the solution to your dental needs and will provide a positive experience with every visit. 1/28/2013 10:03:25 AM
Rich Clarke Teddy Spaghetti Muskegon MI When you've had a rough day, things are driving you a little insane, it's nice to come in to Teddy's and be greeted by a warm and smiling face, and a "Welcome back", "Nice to see you again". My wife and I eat at Teddy's a few times a month, and every time, it's the feeling of being among family and friends that has us coming back along with the fantastic food. Everyone is always busy, but there, they take the time to ask how you are doing, and always go out of their way to make your visit mean more than just a total on some books at the end of the night. The warmth and family atmosphere will keep us returning in the future. So thank you, Teddy and Barbara and rest of the staff for always making us feel welcome and appreciated. 1/27/2013 6:54:09 PM
Holly Hansen-Watson First Bank Mission Street Mt. Pleasant MI Every time I go into the bank or through the drive thru they are extremely friendly. I am also amazed that each of them know me by name. It always seems like their smiling at me like an old friend, so genuine. I love First Bank on Mission! 1/25/2013 3:40:00 PM
Shawntell Ramose Reliable Towing of Muskegon Muskegon MI After fleeing an abusive marrige with nothing but my young child and a few possions that didn't even fill up half the trunk of my rust bucket on wheels, I coasted into my childhood town of Muskegon on fums. After being turned down a 3 rd. Time by a 'family in crises, shelter over the phone, I couldn't hold in the tears any more. I guess I wasn't so good at hiding mytears in the phone booth, because a man stepped out of a red tow truck and asked me if I Was all right? And would I like some help? Before I could even begin to get my head clear, he put two cards on my car. A gas card and a Visa money card! 'Fill yer' tank and get yourself and that baby a room for the night. Things will look better in the morning. Call me or my wife at Reliable Towing if you need any help. Bye.' He didn't know me and his wife and him were like Angels out of nowhere! I didn't know God had angels who drove tow trucks', let alone the owner ! Thank you Mr. Olsen! :-) 1/25/2013 9:03:14 AM
Joyce Davis Northwoods Pet Center Mt. Pleasant MI Northwoods Pet Center has been providing preventative health care, grooming, kenneling,and love to my pets and in turn to me. They have a picture(s) of my pets, their complete histories and provide hugs and individual attention upon arrival. In the last two years I had to have my 13 year old chihuahua euthanized due to cancer. Dr. Kolesar did everything in his power to keep Daisy comfortable and prepared me for her death. They provided privacy for our last few moments and stayed with me after to insure I was doing okay. .They provided cremation services with personalized care. Surprising to me I awoke every morning for days crying and would cry the better part of each day. Who do you call when you have lost a pet, who would understand? I found myself dialing Northwoods and Vicki listened and soothed my heart. She knew Daisy and could understand my sadness. Just hearing that they too felt my loss was all I needed. Another time my pet needed a serious surgery immediately. I was not prepared financially but I had to make the decision immediately. The staff arranged financing for me within minutes through a company they had info on for just such instances. Northwoods provides healthy foods, basic medications, toys, and leash/collars for sale. Recently they have begun computerized services such as online pharmacy, food purchases, records, and any information needed is available online. But the part of Northwoods I love the most is each individual at Northwoods knows my pets, knows their histories, knows why the pets are there and greets my pets and me with warm welcomes for my pets and me. They are really like a wonderful family. 1/24/2013 7:15:07 PM
Gregg C Mountain Town Station Mt. Pleasant MI MI Whenever we go to or through Mt. Pleasant, we always stop at Mountain Town Station. It has such a warm atmosphere and unique offerings. We always have a great server who goes above and beyond to make sure everything is perfect. Good service is hard to come by, but you can find it here in spades! 1/23/2013 9:27:04 PM
Joanne Wood Orchard Market Muskegon MI They are very friendly and EXTREMELY HELPFUL. They go the extra mile to get what I want.They always have fresh beautiful fruits and vegetables. I hope they are open forever as I wouldn't know where to shop if they closed! 1/23/2013 3:48:51 PM
Andy Logan's Alley Grand Rapids MI Logan's Alley takes in a large volume of customer and functions with a minimal staff. Their bartenders and bar backs have over 200 beers and serve each in a specific glass (they must remember). The most amazing part about this, is that each time I go there, the bar tenders (kudo's specifically to Jack, Taylor, Andy and Devin) remember my name and the friends that I'm with (regardless if they've been there once or 100 times), hand me my list and know the types of drinks and food I like. It's like Cheers (the t.v. show). Last week I left my card at the bar and one of the bartenders took the time and money to overnight-it to me in another state! 1/23/2013 11:59:35 AM
Vonnie Wilson Toast 'N Jams Muskegon MI This is a fantastic family run business in Muskegon! From the 30's-40's decor to the excellent service to the yummy one of a kind food, everything is first rate! The food portions are very generous, and they even make their own strawberry jam! I last ordered the Peach Cobbler Pancakes and I would recommend them to anyone and everyone!! The pancakes were light and fluffy, the peaches fresh, and the cobbler topping was crunchy and yummy! Let's just say I savored each bite :) Do yourself a favor and go there ASAP! 1/23/2013 8:58:59 AM
Ellen Weaver Texas Roadhouse S. Lansing MI They donate their time, restaurant, food and service one day a year to help our Rotary raise money for scholorships and they have been doing it for years. Scott and all his staff are terrific! 1/22/2013 3:03:18 PM
carolehoward retiree, cmu mt.pleasant MI I believe I was one of the first customers to enter Northwoods doors. Since then I can count at least ten animals that have been their clients. Each one was treated with kindness and dignity, and for that I am grateful. One dog comes to mind, Chance, a big lab mix that I rescued from a raging blizzard, full of cuts, blood, and mats. The staff welcomed him with hugs and laughter, and his old tail nearly wagged off. They showed him the same kindness when he reached the end of his life.I am so very happy knowing I can take my companion animals there for I know they will respect them and give them the care and love they deserve. 1/22/2013 11:16:42 AM
carolehoward retiree, cmu mt.pleasant MI I believe I was one of the first clients at Northwoods when they opened. Since then I have brought many furry friends to them for their care and eventual end of life. Looking back, I can count about ten of these critters that the staff helped through normal events, crises, and death. One dog, Chance, comes to mind immediately. I rescued him from a raging blizzard, limping on the side of the road, covered with blood and mats. They welcomed that big lab mix with loving, open arms, and his tail never stopped wagging until his final exit when they were there again with love and tears. I am grateful Northwoods is here. They continue to provide top notch, professional, caring service and for that I am grateful. 1/22/2013 11:10:58 AM
Malique Brennan family & cosmetic dentistry Grand Rapids MI My family has always been treated to excellent customer service at Dr. Brennan's office. Everyone knows our name and we are greeted with a smile. Dr. Brennan's office will forever be a special place for me in particular because they were there for me and my family during tragedy. They readily accepted changes and adjusted things for me. They showed me that I mattered to them and that they valued my patronage. Thank you for this opportunity to say that Dr. Brennan and staff deserve this award and many more! 1/21/2013 5:34:29 PM
Mary Rogers Smashburger Kalamazoo MI Whenever we go to Smashburger the staff are super friendly and helpful. When we were there this weekend,the person at the next table tipped over her drink. The staff member was there quickly to cleand up. When he finished made sure their table's food had not gotten wet and checked on us too. Then he filled up her drink for her - all with a smile. 1/20/2013 4:58:13 PM
Rod Glupker Flavor616 Magazine Grand Rapids MI Flavor616 Magazine... For the love of LOCAL food, beer, wine and whatever. We support the "Celebrated Service Award" and would like to be one of the media sponsors. 1/20/2013 1:04:30 PM
Mary Hendon Hearthstone Restaurant Muskegon MI I have been eating at the Hearthstone for over thirty years. The Hearthstone started as a soup and sandwich restaurant and has evolved over the years. They still offer great soups and creative sandwiches and salads. The menu offers entrees that include steaks, seafood, pastas and weekly specials that are both classic and contemporary. Not only is the food outstanding, but the service is top notch. The wait staff is always courteous and really know the menus. The owners often walk through the restaurants talking with patrons. Congratulations to this local bistro and its owners and chefs that have been serving tasty food since 1975. 1/19/2013 10:53:47 AM
JUAN MANUEL GONZALEZ DE COSIO N/A MEXICO CITY NV I live in Mexico City and have been buying online from Elderly for a long time and I must say that it is a delight placing orders. Products always arrive on time, in perfect condition and they always hand write "Thank You" in the invoice. There was only one time when a product came defective and Elderly replaced it immediately with no-questions-asked and in a very kind manner. My credit card has always been treated with honesty and I am absolutely confident that I will never have any problem in this respect. I definitely consider Elderly as one of the best places on the web to purchase with 100% confidence. Congratulations to Stan Werbin for managing such a wonderful business. I look forward to visit some day Elderly's store ... I am sure it will be a wonderful experience. 1/19/2013 7:39:10 AM
Joe A mackenzie's bakery Portage MI Mackenzie's Bakery not only has bread and doughnuts that I love, but really good service. I would say this about all 3 of their stores (Kalamazoo area), but I had the best experience with the Portage one. I asked them to hold a loaf of bread on the phone early in the day, but I couldn't get there until just after closing time. The man who was closing unlocked the door, and let me in late to pick it up. Ask to see the book with the ingredients in their bread, they don't put any garbage in there! 1/19/2013 1:26:30 AM
Margie F Smashburger Kalamazoo MI Smashburger is one of our favorite places to go for hamburgers. They are delish and their fries are way better than McD's and I never thought I would find any better than theirs. Not only is the food great, the employees are friendly and seem to enjoy their jobs. When the manager comes around to find out how everything is, we are more than happy to tell him how much we love their food. We have recommended Smashburger to a LOT of friends and family. 1/18/2013 4:36:18 PM
Lisa Goobers bakery Muskegon MI My husbands 50th birthday was this year. While I know many people have birthdays every year and every day for that matter. This one is extra special for everyone. My husband by all circumstances shouldn't have even been around to be able to celebrate this milestone. We were able to surprise him with a wonderful party filled with friends and family. Great food and fun. Fellowship fill with great memories for him. I ordered his cake and cupcakes from Goobers and was put at ekase from the moment I walked in the door. Matter of fact the owner came out and suggested some details on the cake that I didn't know was even possible and ended up helping me with other food items. I just felt I was important. The cake was amazing. The cupcakes out of this world. I just felt that I wasn't just another dollar. 1/18/2013 2:43:46 PM
Jack Bennett Fourth Coast Cafe Kalamazoo MI I have been drinking the great coffee at Fourth Coast in Kalamazoo since I moved to Kalamazoo 19 years ago. It has changed a little but the coffee and atmosphere are always the best. I even bought my first house because it was easy walking distance to the Fourth Coast. It is my first choice for coffee in Kalamazoo. 1/18/2013 1:12:18 PM
Scott Valentine Imperfectionist Painter Colorado Springs CO My Yoga really improved at Funky Buddha, now I am able to go deeper into all the poses, and the fringe benifits are T.N.T.C. (too numerous to count). Made new friends, was able to network some, able to stay warm in the winter is huge. Got stronger, lost weight, had fun, did I say made new friends... 1/18/2013 10:01:24 AM
Jennifer Pietraz Big Bob's Pizza East Grand Rapids MI Big Bob's Pizza is really fantastic casual restaurant. The owner, Rob, is always personable with his customers. He stops by tables to make sure the guests are all enjoying their meal. The food is outstanding-- the best pizza in the area. He offers a great selection of craft beers and a really large menu. There's even free popcorn! Whenever we take friends or family there, it feels like our experience is really important to the employees. 1/16/2013 1:41:48 AM
Terry M. Downtown Discount Mount Pleasant MI Downtown Discount has always gone above and beyond in customer service. They are a family owned business and they treat their customers like family as well. I recently was ill and had called the store to see if they had the cold medicine I was looking for. They went above my expectations of customer service when they offered to bring it to my door. I was so greatful when they brought it over and told me if I needed anything else to call and let them know. You can tell they truely care about their customers! 1/14/2013 7:28:16 PM
Doug S Boardwalk Subs Walker MI We always use their subs for our company parties... You can not find a better sub in West Michigan... 1/11/2013 9:38:25 AM
Logan Johnny Carinos Grand Rapids MI The service was great. Great manager as well. They made sure my food was to the tee. 1/10/2013 9:47:55 PM
Kevin H Tallarico's Boardwalk Subs Grand Rapids MI I've been going to Boardwalk for a couple of years now and two things really stand out, quality and atmosphere. First the quality of their food is amazing. They use fresh ingredients and a higher quality of meat (which is sliced right in front of you). I don't think I've ever been disappointed with my sub. Secondly, when you walk in you are greeted right away with a warm hello. The employees as well as the owner know my order even if I haven't been in for awhile. When they're not busy the owner is usually chatting with customers, which gives a personal feel to it. This is by far the best sub shop I've been to and would recommend it to everyone. 1/10/2013 7:19:09 PM
Cara M On the Border - Woodland Mall Grand Rapids MI Oh how my family and I love On the Border by the Woodland Mall. EVERY time we are there, we receive celebrated service. Sarah Mae, the Manager there, is running a top-notch operation. We LOVE LOVE LOVE it there. 12/10/2012 11:39:37 AM
Patti Ream Lipka's Soda Fountain Montague MI Our family has owned the business since 1952. It started by my father (Glen Lipka) and was operated for 50 years as a pharmacy. When he passed away, I opened it as soda shop with soup and sandwiced added. The foutain is original equipment from 1947 and still works well. Nothing fancy no wireless internet, TV,s just retro original tables and chairs and good food and ice cream. I believe more conversation is better...come in and see us and get a touch of "Mayberry" 11/27/2012 7:27:13 PM
Allyssa Lundell Express Grandville MI My friend and I recently went to the Express in Rivertown Crossings. I knew the prices could be a little on the pricey side so I didn't really want to even go in. I ended up finding a shirt I like but couldn't find the dressing room. An employee, I didn't catch his name, quickly walked us to the dressing room and made sure we didn't need anything else. I watched him with other guests and he helped someone pick out jeans for well over 10 minutes. He seemed so happy to be there and so willing to help everyone. I can honestly say he made my day. 11/26/2012 5:41:21 PM
Julie Lytle Family Fare Grand Rapids MI While in Family Fare during this very busy holiday season i love seeing people paying it forward to others. So after waiting in long lines to make my purchase the woman standing in front of me insisted that I go before her because i only had one item. I told her i was ok to wait as everyone one else was, next thing I know she was pushing me I front of her so I could be first. I thanked Endia Weekley and gave her a movie pass for being so generious. She was very grateful for the pass. I was grateful for her. In keeping with the holiday spirit lets keep paying it forward peeps. Thanks again Endia. 11/24/2012 2:32:57 PM
Jordan Kortenhoven Hot Topic Grand Rapids MI At the Woodland location, one of the employees is named Trista, and she's a total joy. She's always happy and very friendly with everybody, and more than once, she has helped me debate the pros and cons of deciding what kind of hoodie or bag to buy when I can't pick between the two that I've taken off the rack. Trista is also very helpful and patient when I'm trying to count out how much money I need to put down after she rings up the total because counting money can be a little difficult for me sometimes. One time earlier this year, I bought portable speaker from the store and when I went to put the battery in and close the cover, the latch snapped clean off. I brought it back and Trista happened to be at the register. I told her about it and she apologized and took back the speaker to discard it for me, but she also gave me a new speaker, same as the first one, free of charge! Trista is a very delightful person and always leaves all of the customers she interacts with, including myself, feeling not only satisfied with their purchases but also in a happy mood by the time you leave the store! 11/19/2012 4:46:04 PM
Isaiah Janes Family Fare Grand Rapids MI Today I was just going down to run a simple errand: getting pet supplies at your local supermarket. A nearby Family Fare was close and convenient for the job, so I took my business to them. As you might know, they have their "yes" rewards program that allows you access to many of their discounts and awards. Although I am not a member of the program, the cashier, Nina, scanned a barcode that gave the discounts anyway. Moral of the story: she went that extra mile to try to save me money by giving me access to the perks of being a member of their rewards program without actually having the card or being a member. A special thanks goes to Nina! Such generosity, even in the smallest sense, does not go unnoticed. 11/14/2012 12:49:16 PM
Erin Miner Chick'n & Fix'ns Lansing MI Today I went to Chick'n & Fix'ns with a few co-workers for lunch. We were all very impressed with their service! The manager offered us free samples of anything we wanted to try, made recommendations, and interacted with us and everyone else in the restaurant several times during our visit. The other staff was impressive as well! The cashier brought us boxes for our leftover food without us asking and she even offered us to-go cups so that we could take more soda with us. GREAT service! 11/12/2012 5:18:31 PM
Dan Boyer MSU Federal Credit Union East Lansing MI Today we had six representatives from MSU Federal Credit Union come to Celebration! Cinema Lansing. They were here to celebrate their 75th anniversary by "paying it forward" with our guests. Several lucky people received a free coffee mug and had their tickets purchased by MSU Federal Credit Union. What an awesome way to celebrate 75 years! Thank you to Lauren Kotlarczyk, Patina Wood, Ashleigh Miller, Sarah Barber, Taylor Kotlarczyk, and Leah Koval! You brightened the day for us and many of our guests. 11/4/2012 4:14:51 PM
Pam Wiener SAF HOLLAND USA MUSKEGON MI Working right down the road from Rykes Bakery and Deli in Muskegon is so lucky. Lunch once a week (or more) is a must to savor their deliciousness. They call me by name and always make it just the way I want, with a smile. Prices are so reasonable too, can't beat it on a working girls salary. 11/1/2012 2:41:29 PM
Becca Sprint - Alpine Grand Rapids MI I went to Sprint to add a line to my phone plan and get iphones (yay!) yesterday. Tom greeted us as we walked in and was very helpful and friendly! We were there over an hour getting the right plan set up and the right phones and accessories. Tom was knowledgable and had a lot of helpful suggestions. I had to get one phone yesterday and they set the other one aside for me to pick up today. 11/1/2012 1:11:43 PM
Steve Forsythe Steak 'n Shake Wyoming MI I met Lisa there. She had never been there and before we left our cars I suggested we go somewhere else. For whatever reason, I antipated the service would be less than satisfactory. As it turned out, the level of service provided by the wait staff was surprisingly inspiring. Becasue of their collective age, they could not have been experienced food servers. But our server, Arial, and others seemed some well on their way to becoming food server superstars. They put the guest first, engaged in happy and joyful way, and really seemed to enjoy their time on the floor. I'm glad Lisa wanted to go in! We'll go back. 10/31/2012 3:12:33 PM
Cara Applebees, on E. Beltline Grand Rapids MI My family visited the Applebees on the East Beltline as a special outing. I have two small children, and we don't get out too much, so this was kind of a big deal. The experience was so positive! It began with a warm greeting by the Hostess, who appreciated the t-shirt my husband was wearing. The Manager then approached, and engaged us in a fun and lively conversation. We were seated, and the Waitress follow suit with excellent service as well. Often, when I receive great service, it is from an individual. Applebees on the Beltline delivered great service at every turn, across the board! We loved it! 10/29/2012 2:31:38 PM
Tyler Ziola Smashburger - Beltline Ave Grand Rapids MI Last night, my family and I headed to Smashburger so that my brother-in-law and sister could experience it for the first time. We were greeted by Chelle, who was friendly and enthusiastic about taking our order. Her upbeat mood and sense of humor helped all of us be in a great mood, too. I could not decide what I wanted to eat and she went the extra mile to let me try the "Michigan Cherry BBQ Sauce" to help me decide what I wanted. Thank you, Chelle for being so friendly and going above and beyond! You help inspire great, friendly service. (Also, the Michigan Cherry BBQ sauce was delicious.) 10/27/2012 9:58:13 PM
Conner Luymes JB's Pizza Parlor Grand Rapids MI I order from JB's on a regular basis, and they are consistently providing great service. If they make any mistake with your order, they are very apologetic and will get it right. Plus, they are all so nice, and they value every customer. 10/27/2012 7:11:32 PM
Kate Thull Biggby Lansing MI I went to Biggby to get some much needed caffeine at 6 in the mornring. The lady that was working was so nice and even offered me an extra shot of espresso :) She was super nice and friendly and it was so early in the morning!! Great Service! 10/26/2012 12:30:18 AM
Wendy Bender Linda Gary- A&M Realty Sparta MI Buying a house is a BIG and overwhelming deal. The process is long and complicated and sometimes, down right stressful. Linda has guided and supported me every step of the way. When walking through houses, she was quick to point out potential issues, what it would take to fix them, etc. She spoke to me candidly and honestly. Linda's goal was not to simply sell me a house and gain her commission, but to find the "right" house that made sense for me and would be a good long term investment. She proved this on many occasions. I totally have come to trust that Linda "has my back." She is quick to find the information I need, follow up with numerous people and not give up until she's got the information we need. She's organized, a great communicator and someone you can rely on! I can't sing her praises enough! The customer service I received from her is unmatched and I would happily recommend her to anyone! She's a really hardworker!! 10/25/2012 10:25:52 AM
Lewis W. Maynard IV Kohl's Benton Harbor MI Saturday my wife and I did some clothes shopping at Kohl's. (Which is my least favorite thing to do.) Remarkably the trip went well and we got some really good deals. Better yet however, was the service provided by two ladies working the registers on the way out. Penney and Pam were friendly, talkative and did a great job at multitasking. Together they engaged us in a conversation, while helping a lady with a refund, ringing up our order and assisting a group of customers who had accidentally set of the theft alarm. In my mind these two definitely stand out as great examples of employees who provide outstanding customer service. 10/21/2012 9:24:34 PM
Lewis W. Maynard IV South Bend Chocolate Company Saint Joseph MI This morning I took my 6 year old on a "coffee date" at the South Bend Chocolate Company in downtown Saint Joseph. I ordered the Lake Effect Mocha (my personal favorite) and my son got a hot chocolate. After we had ordered, my son made the comment that he wished they could put giant chocolate ball inside his drink instead of marshmallows. I told him that sounded great, but I didn’t think they would do that. To our surprise as the barista was handing him his drink she opened it up and dropped in a giant chocolate ball. My sons face lit up! She then told him that she made sure not to steam it too much so that he wouldn’t burn himself and he could start drinking it right away. My drink was also made to perfection as well. I was amazed at the care, consideration and bit of an extra mile this employee went to ensure the happiness of both of her customers. Thank you awesome barista for giving us both celebrated service! 10/19/2012 12:00:51 AM
Irma Garcia Speedway Grand Rapids MI On Alpine Speedway I watched as the cashier filled a cup of coffee for a man who was coming in. She fixed it like he wanted it and he thanked her for being so nice. Come to find out that the cashier (ANA) knows that he has trouble serving his coffee so she found out how he likes it and when she sees him goes and gets it ready for him. How amazing is that. A big shout out to Ana and those who get her service and huge smile. 10/18/2012 10:31:20 PM
Chris James Applebee's Benton Harbor MI Received great service from our waiter Kimberly. She was super friendly and helped me (me being the indecisive type) to decide on food for lunch. Came back many times to check on us and refill our glasses with drinks, and had a smile on the whole time. Created a friendly and light atmosphere that makes me want to go back to Applebee's again. 10/16/2012 8:32:35 PM
LeeAnne Williams Springthrough Grand Rapids MI We just moved into our new office space. Our employees are so excited about this new space, and the entire experience was a complete delight due to the team of folks from First Companies that we worked with! We were introduced to them, and good things started to happen almost immediately. We started by listing our existing building with them which we hadn't seen any action on in several years. Then we started looking for a new space. From day one they had the perfect space in mind, and when we saw it we couldn't agree more. We worked together to buildout the space to meet our needs. Everyone at First Companies did an excellent job in bringing this space to life. We couldn't be happier! In addition to all of this, they also found a buyer for our old building, and one week after moving into our new space we are closing on our old building!! Working with First Companies made us feel like all of this was meant to be because it's so rare that a project of this magnitude could go this smoothly, and be this much fun!!! 10/16/2012 10:25:36 AM
Cara M. Starbucks, Celebration North Grand Rapids MI I visited Starbucks after watching a great movie at Celebration North - Pitch Perfect, I highly recommend it! I laughed all through the movie, and was feeling happy. My visit to Starbucks was the super sweet icing on an already delicious cake. As I walked in, an employee was mopping the floor. I felt bad about walking on the newly mopped floor, but they made me feel great about it, offering me assurance and kindness. As I ordered my drink, the cashier and barista were very fun and engaging. I walked out of that store feeling even more upbeat than when I'd walked in! 10/15/2012 11:54:32 AM
Cara M. Qdoba, Northland Drive Grand Rapids MI My husband and I visited Qdoba for dinner, taking advantage of their $15 meal deal. The employees behind the counter were all very engaging and kind - not just with us, but with the guests who came before and after us too. They seemed genuinely happy to be there, to be serving others. One gentleman was especially celebrated in his service to us. He was helping my husband with his order, giving his ideas for what would make his entree best - and my husband loves that kind of thing. He was concerned with making sure we were getting the best value. He gave us items to try. And later, he came over and cleared our table - which Qdoba doesn't usually do - AND, he brought us some extra chips and salsa! He was so fun and fantastic - and really made our evening enjoyable. Thank you Mr. Service Guy at Qdoba on Northand Drive! You rock! 10/15/2012 9:42:02 AM
Angela Krohne Best Buy Mobile Benton Harbor MI Jon is my go-to guy at Best Buy Mobile. If he's working I'll wait to make sure he helps me. He's extremely helpful and friendly. His top priority is selling the best phone that fits what you're looking for. He knows everything about every phone and takes the time to explain that to you. 10/14/2012 10:43:09 PM
Angela Krohne Best Buy Benton Harbor MI The lens on my digital camera is having an issue focusing and since I've had it for so long I figured it wouldn't hurt to look at maybe getting a newer one. It was a weekend so of course Best Buy was busy but Rachel saw me looking at the cameras for a few seconds and came over to make sure I didn't need help. I told her I was just browsing and I kind of just expected her to keep on going but she stayed and engaged she in friendly talk. She is probably one of the nicest employees I've ever encountered from Best Buy. After talking to her, I ended up thinking of some questions and she knew the answer to everything! 10/14/2012 10:38:43 PM
Angela Krohne O'Reilly Auto Parts Saint Joseph MI I've been in need of new windshield wipers and so what better time to get them then when it's pouring rain outside. I went in and got my windshield wipers and before I left, Brad, who was an assistant manager, walked by and said he'd replace the wipers for me. I gratefully let him since I've never done it before and it was pouring rain so that probably wasn't the best time to try to figure it out. I gave Brad a pass because he wasn't the one who helped me or anything he was just walking by and offered to do something for a customer even though they were pretty busy. It only took like 5 seconds but I still appreciated it. 10/14/2012 10:32:35 PM
Angela Krohne Steak and Shake Benton Harbor MI I remember having T.J. as a server after we were done handing out the celebrated service passes last year and wished that I'd been able to give him one then. When I heard we were indeed doing it again this year, I knew that I had to make a point to go to Steak and Shake and hopefully get T.J. as my server again. He didn't disappoint. He is an easy going guy that can get along with just about any table you seat him with. He can joke around with just about anyone and he's always accurate with even the pickiest of orders. 10/14/2012 10:27:16 PM
Angela Krohne United Federal Credit Union Benton Harbor MI Kim from the Benton Harbor branch of United Federal Credit Union was a big help to me when I had to stop in the other day. I received an unfortunate call regarding a potentially fraudulent charge on my credit card. Somehow my card number had been compromised and used so they shut my card down and declined the charge. Kim was able to make my new credit card for me while I was there and get me on my way within minutes. 10/14/2012 10:23:17 PM
Angela Krohne UPS Store Saint Joseph MI Perry from the UPS store is awesome. Not only did she help me with my shipping needs but she also engaged me as a customer and managed to do so with every other customer that walked in and out while I was in there. Typically that wouldn't strike me as the place where that type of environment would take place but Perry made it happen! 10/14/2012 10:18:07 PM
Angela Krohne M-139 Subway Benton Harbor MI I stopped by the Subway on M-139 after class and the two girls working were awesome! I could read Taylor's name tag but I couldn't really the other girl's name tag but her name started with a K. Just from walking in I could tell that these two enjoyed working together. They were smiling, laughing and joking around with each other while including the customers all at the same time. They engaged the customer in front of me with friendly talk and myself as well. It was probably the best service that I'd ever had a Subway. 10/14/2012 10:16:12 PM
Tony Amirante Biggby Coffee S. Cedar Lansing MI I like how the Biggby emloyees strike up conversation while they are brewing the coffee for me. They are always real friendly and I never get a negative vibe from the place. Another local business that I always return to because of their friendly service. 10/13/2012 4:53:50 PM
Tony Amirante Barley's Restaurant Lansing MI I had lunch at the bar and the bartender, Melanie was about the nicest happiest person I've ever encountered in the bar and restaurant business. Also, Becca who is a bartender there and server has always given me nothing but the best and friendliest service too. She is the reason I always come back for more. 10/13/2012 4:51:29 PM
Kelly Austin Jade Garden Kentwood MI My husband and I went to Jade Garden in Kentwood for dinner on Friday, and we were seated in Jennifer's section. Jennifer was a wonderful waitress. She was very attentive, and explained a couple of things on the menu to me. She even stopped and chatted with us a couple of times. Loved Jennifer's service! 10/13/2012 11:35:10 AM
Tyler A Kind Stranger Grand Rapids MI My aunt and I attempted to go to the Griffin's Game tonight but it was standing room only. So we went to have dinner at the BoB. As we walked back to our car, a man and his child were standing at the corner in front of the arena waiting for the cross light to change. He asked if we were headed to the game, to which we replied no. My aunt asked the little boy if he was, to which he nodded yes with excitement. The guy then said "well, I have two extra tickets..." And proceeded to hand them to us. We asked how much, preparing to pay him, and he said "They're free." And we offered to pay him again and he said "I actually can't take your money because they're from his school." We thanked him, and I told him it didn't begin to compare, but he could go see a movie for free at any Celebration! Cinema with my service pass. Thank you, kind stranger! Celebrated Service doesn't just have to be from a waiter, it can come from anyone, anytime! 10/12/2012 10:13:53 PM
Trisha Bagel Beanery, Westnedge Avenue Kalamazoo MI Bagel Beanery is a favorite for all students at KAMSC. We go before or after our classes, & on Wednesday night open labs. The workers, especially Rob & Bri, at Bagel Beanery are always welcoming to us students, & have no problem with a group of us coming in to study and eat their delicious bagels or bagel sandwiches. They always have quick, personalized service (the workers know many of us students by name & always ask how school's going). Would recommend coming here for breakfast, lunch, or dinner! 10/12/2012 12:07:37 PM
Trisha Taco Bobs, Portage Road Kalamazoo MI Taco Bobs on Portage Road has amazing service! Not only do they have the best tacos around (I'd recommend their funny taco), the workers always greet you with a smile. I often go to this location during my lunch break, & arrive at the drive thru at around 10:40. I've been doing this a couple times every month for over a year now. It was not until recently that I realized that they technically do not open until 11:00. My usual server, Drew, never once mentioned that I came before they opened, & always quickly made my tacos so I could get to school on time. 10/12/2012 11:58:58 AM
Eli Red Lobster Grandville MI My mom turned the young age of 47 last week (don't let her know I used her real age) and decided to bring the family to dinner. Afterwork on Friday, I met my mom, older sister, and younger brother at the Red Lobster across from the mall. My brother is only 7 years old and doesn't see me too often, so he was off the wall excited to see me. He cannot sit well as it is and after several glasses of pop he didn't care one bit about his food and kept asking if it was time to leave dinner so that I could bring him to Frakenweenie. Throughout the entire night, our server did a phenominal job of keeping his cool and smiling. I have lots of admiration for people who can handle crazy little kids, especially as well as our server did. 10/9/2012 2:53:18 PM
Greg Howell Lone Star Steakhouse Mount Pleasant MI We went as a group from CCMP for our Celebritee Awards to Lone Star Steakhouse. Our server was Danna, and she did a wonderful job with our group of 12. She was always on top of drink refills, I don't believe anyone even had to ask her. She also had a great sense of humor and didn't mind us joking with her and always came back to our table with a smile. It was a great experience! 10/8/2012 3:43:04 PM
Jake Zerrenner Cravings Benton Harbor MI I went to Cravings around 10 PM, so it was primary just the Bartender helping the 25ish people there. He did an excellant job bouncing back and forth from our table to the bar, he had an extremely helpful attitude, and made sure that we were all good every few minutes. Awesome service! 10/8/2012 3:34:26 PM
Angela Krohne Pizza Hut Saint Joseph MI Deb was our server at Pizza Hut. She was extremely friendly. We had a nice conversation about the feeding the hungry charity that Pizza Hut was currently taking donations for. It was nice to see an employee care about what they were doing for the community. 10/7/2012 3:13:23 PM
Ian Glazier Fossil Grand Rapids MI I was gifted a watch for my birthday; it was a very nice face but I did not like the band. I brought the watch into Fossil at Woodland mall, and explained my situation. The woman that was helping me paused for a moment, knelt done and began looking through a bin. It was a bin of returns and spare parts. She found a metal band that matched the metal on the face to replace the rather thick leather one. She asked if I liked it, I said I do, and she began to exchange them. Once she was finished, she made sure that the new band fit and that I was pleased. I pulled out my card but she told me that there was no charge and that she was happy to help. That interaction made my day and I went back a few days later to buy another watch. 10/4/2012 2:25:31 PM
Ian Glazier Tavern Grand Rapids MI It was my first time going downtown to have a drink after my twenty-first birthday. I was not familiar with beer, which ones taste good, which one to start with, or even if I wanted one. My waitress pulled up a seat and started going through the list and gave me a few recommendations. I eventually decided on a wheat beer, something simple, she left and when she came back she explained that they were out of the beer I had chosen, but she had brought me the one she likes. When I got my check I found that she did not charge me for the beer, it was an unexpected surprise and the service I received was amazing. 10/4/2012 2:17:43 PM
Jeremy The Brass Cafe Mt Pleasant MI Today I took a group of eight people to The Brass Cafe for a business lunch. We were promptly greeted at the door at taken to our table, and Melissa came over to get our drink order. She was very pleasant, had a smile, and genuinely seemed like she was looking forward to spending some time with our group. She was patient wih menu questions, offered recommendations as we asked questions, and made sure our drinks never ran out. Food was prompt, and she managed to check on us and help us out without distracting or interrupting the meeting. We also observe a woman who was most likely the owner or manager as she greeted people at the door and talked to guests - some of which knew her by name. Great food, terrific service, and I will definitely return to The Brass Cafe the next time I am in Mount Pleasant! 10/3/2012 9:19:20 PM
Kelly Olga's Kitchen Woodland Mall Grand Rapids MI I frequent Olga's Kitchen in general, but at this location there is a man named Michael who always seems to go above and beyond. When I have eaten in he always stops by frequently just to make sure I'm doing okay with my meal and is always so friendly and sincere. Whenever I stop by to get a to go meal he always goes out of his way to get me my food and get me going again in great time! He's the best! 10/3/2012 9:02:02 PM
Cara Starbucks Rockford MI It is so fun to recieve great service, right? After I bought my coffee at Starbucks in Rockford (inside the store), I was happy the rest of the day. The service I received was truly celebrated. When I arrived, I was third in line, and there was only one girl behind the counter. I watched as she moved quickly and efficiently, yet without stress and with a smile on her face, engaging each customer in conversation. While she was making my drink, her friend approached the counter. They were in conversation, but she was intentional about engaging me in that conversation too. I didn't catch her name, but that girl is going places with the service she provides!! 10/1/2012 9:44:59 AM
Angela Krohne Affinity Salon & Spa Saint Joseph MI All of the bridesmaids for my friend's wedding had their hair done at different places, I went to Affinity Salon & Spa because a friend recommended it. Jamie was my stylist and she was amazing! I kind of had an idea of what I wanted to do with my hair but not really. She was very patient and helpful in taking the ideas I had and turning it into something that looked great! 9/30/2012 5:03:40 PM
Angela Krohne JC Penney Benton Harbor MI We were out and about doing some last minute preparations for our friend's wedding this weekend. We were on our way out of the store when we came across an employee named Rachel. She was very friendly and we found out that she worked in the salon there so we started talking about my friend's upcoming wedding. It was nice of her to engage in a conversation with us even though we weren't actually customers getting our hair done in the salon at the time. 9/30/2012 5:01:22 PM
Angela Krohne Coach's Saint Joseph MI Jay was our server at Coach's. It's a sports grill and bar type place that is fairly new to the area. It was our first time going there so Jay was very helpful going over the menu and giving us recommendations. He also helped one of my friends with ordering items off the menu because she couldn't have anything with glutein in it. Jay stopped by our table often and was extremely friendly engaging us in conversation every time he walked by. He was one of the best servers I've ever had! 9/30/2012 4:38:30 PM
Kelly Charlotee Russe Grandville MI I used to frequent this location but recently went back when I was on that end out town. This location has always been so great with service but I was again blown away when going back after so long. I was walking around and had a pile of clothes to try on and the woman, who I believe is the manager aproched me and apologized for not starting a dressing room for me earlier. She always adds an item or two to my pile thinking that I may like them... More often than not one of those is the item I end up liking best. I have told thes manager a couple of times how much I appricate her sercive and was happy that this time I was able to reward her when I again thanked her for her service. 9/29/2012 2:00:41 PM
Janelle Biggbys Mount Pleasant MI Well I just want to start by saying that this post is long over due. Each and every time I have went into the Biggby coffee on Mission St. I have always had a pleasant experience and wonderful service! The staff there is just great. I am always greeted when I walk in, provided with friendly service while ordering, and always told have a nice day when on my way out. And if, for some reason, there was a mistake made they always apologize and make up for it. I have gone to another coffee shop here in town and they don't even compare to the service at Biggby. I will continue to return to Biggby for my coffee and wonderful service! 9/29/2012 9:58:24 AM
Wendy Bender Ed's Shoe Repair Walker MI I've heard about Ed and his shoe repair business through friends and newspaper articles. His reputation as a skilled craftsman for 30 years impressed me before I even approached the door to his shop. When I pulled up to the store front, Ed and his wife were taking a break out on the sidewalk enjoying the sunshine. (Ed was also enjoying some milk and cookies.) When I got out of my car and approached them, they both smiled and greeted me like I was a member of their family. (This was my first visit.) Ed's wife motioned to the door and said she'd follow me in. She called me "Sweetie." I liked that! Once inside I told her that this was the first time I've ever brought in shoes for repair. She immediately called Eddie and asked him to explain the whole process. And with cookie crumbs still on his cheek, he did just that. It's obvious that he loves his work and that impressed me, too. I walked away from that store, feeling pleased that I stopped in. Pleased that I was treated on genuine and friendly way. They were very happy that I stopped in and they shared that. They were good at what they do, and I felt that confidence. I have no doubt that ever a few more visits, they will be greeting me again with their warmth and by calling me by my name! Now isn't that the kind of service that we all want? 9/28/2012 11:06:02 AM
Caitlin Hopkins Panera Bread Walker MI I had a great experience at the Panera Break in Walker. I go there regularly before class to work on homework and I know they are doing something right. They are always so enthusiastic when they talk with me, and the male manager who I see there throughout the week is a great example. Just recently when I was there a cashier asked me if I had their rewards card and when I admitted that I had it but hadn't registered it, she got me a new one and said she would register it herself. I was so impressed becuase I had said the same thing to many cashiers in the past and nobody had offered to do it for me. I really love going there because of their friendly atmosphere. 9/27/2012 9:25:34 PM
Kristen Kroon Water Works Grand Rapids MI I recently made a trip to Lansing and back. With the nice weather every bug from here to Lansing decided to hitch a ride on the front of my vehicle. When I returned there seemed to be more bugs than windsheild :p I took my buggy windsheild over to Griffin at Water Works and he took the extra effort to make sure they were removed before I went into the mechanical wash. He sprayed the hubcaps, front bumper, side wheel wells, everything! I breathed a sigh of releif while he was doing this :)Thank you Griffin! 9/27/2012 1:09:32 PM
Betsy Artz Kruse Orthodontics Kentwood MI I have been taking my 10 year old daughter to Kruse Orthodontics for about 6 months now. I am so impressed by every member of the staff there! There is always someone to greet us with a smile, and when my daughter is called in for her procedure, the ladies back there always make her feel at home. There is also fresh Biggby Coffee in the waiting room for the parents, a very nice extra mile! I have had expereience with another Orthodontists office, and I can tell you, Kruse Orthodontics is top notch! 9/27/2012 10:45:21 AM
Paula S. Cochran P. F. Chang's Grand Rapids MI I took my secretary out for lunch on Monday, September 24, 2012 and had a great experience at P. F. Chang's. Amber our waitress was so helpful. It was our first time going to this establishment and Amber took the time to explain their signature sauces and their menu. She was great at keeping our drinks filled and her service was fast and she always had a smile. This was the best service that I have had in quite awhile. 9/26/2012 7:46:27 PM
Eli Luke Sheldon Cleaner's Grand Rapids MI I only visit the Sheldon Cleaner's across from my house about 4 times per year and the bill is usually the same amount. The last time I dropped my clothes off, my bill was roughly $10 higher. When I came to pick up my clothes, I just casually inquired about the price difference. The girl working behind the counter immediately went into a frenzy trying to figure out what the difference came from. I actually started to feel badly and told her it wasn't a big deal. After a few minutes of looking through my clothes and the past recent, she found out that I had been charged for a jacket instead of a polo shirt. The girl refunded the difference and apologized for the error. I was really blown away by how seriously she embraced Celebrated! Service. 9/26/2012 11:33:28 AM
Eli Luke Cajun Cafe Lansing MI Mark, Mindy, Kristen and myself decided to take a trip out to Studio C! to check out how the construction was going so far. Between visiting Studio C! and stopping by CCLA for their timeout, we decided to grab lunch in Meridian Mall. At the food court, one of the workers from Cajun Cafe let both Mindy and I try several different samples of food. We could have probably made a meal out of just the samples. She was extremely kind to the both of us and she even gave me a mall discount just for being friendly with her. At that momement, I knew she deserved a Celebrated! Service tag. In the future though, I would recommend eating at Oscar's instead. 9/26/2012 11:29:06 AM
Tom German Chili's Muskegon MI I had an excellant waitress at the Chili's in Muskegon. I believe her name was Mackenzi. She was very friendly, attentive, and served us perfectly. She just presented a peppy, genuine, qnd confident personality. She did not hesitate to say it was "absolutely ok" to make substitutions. Sometimes you get a "no" or "let me ask". Right away she made sure my steak was done the way I wanted it. She also gave my wife some extra tortillas. Just an all around perfect night out for dinner. 9/26/2012 10:40:59 AM
Dana Speedway Comstock Park MI Tonight I stopped into the speedway closest to my house, I frequent it often and taking advantage of me still wearing my name tag, Ana, the cashier, deliberately greeted me with my name, then suggested I get a fuel card saving me 3 cents on every gallon! How awesome was that? She gave me excellent customer service and did it with a fantastic smile, easier said than done on third shift! Thanks for making my night Ana, it was greatly appreciated! 9/26/2012 1:27:39 AM
Lisa H-H Dr. Stephen Mulder, DDS East Beltline Grand Rapids MI Let's face it, no one really LIKES going to the dentist (sorry Dr. Mulder!)--but, it's true. Especially when your visit involves having fillings replaced such as my recent visit. What made this occasion Celebrated for me--was Holly! Holly assisted Dr. Mulder during my...process! What I liked was that while I waited for my face to become numb--Holly stayed in the room with me and made some light and lively conversation! She could have totally went off to have a nice 15 minute break--time to herself for a coffee or snack in some other room. But, she stayed with me and made me feel relaxed and welcome. After my ordeal of having lead fillings chipped out and modern ceramic type fillings put in--I had no hard feelings for the doc or Holly. ;) While I was settling my billing at with the receptionist, there were a couple of questions about my coverage. Holly to the rescue! She left her next patient's room momentarily to assess my situation--made a quick calculation--and had me paid and on my way. If you need dental work done--it's a little less frightening when you head to Dr. Mulder and meet his side kick Holly! :) 9/25/2012 9:58:19 AM
Angela Book Torrid Grandville MI I have had the pleasure to recently find a great new clothing store at the Rivertown Mall. From the first time I stopped in to Torrid, just by chance, I have received wonderful service. All of the ladies working go out of their way to help find whatever you are looking for and even things you weren't. They really give one on one attention and take the time to figure out what your individual style is. I have nothing but good things to say about Torrid. I would especially like to give a shout out to Lucy, one of the assistant managers. She is so helpful, remembers me every time I stop in, we even have conversations about movies, clothes and all sorts of stuff :) I would highly recommend stopping by! 9/25/2012 12:38:26 AM
Caleb Jenkins BIGGBY Coffee Byron Center MI A few days ago I took my friend, Bea out to get some coffee at Biggby on Byron Center Avenue and Gezon PKWY. Bea is an exchange student from Spain that will be staying here in Michigan for the remainder of the year. I felt the need to give her a nice, warm welcome (literally, because the warmth of the coffee, haha) and friendly therefore I took her out to Biggby! The entire staff was extremely welcoming to Bea and exchanged in friendly talk about how she is liking the U.S so far. The guy at the register was especially peppy and was very helpful about getting Bea the drink that she wanted. I'm so happy that I was able to expose Bea to such a positive and inviting atmosphere. I regret not getting names, but I would definitely categorize this as a celebrated service encountering! Thanks Biggby staff :). 9/24/2012 10:57:59 PM
Jordan Kortenhoven Starbucks Coffee (Woodland Mall) Grand Rapids MI I visit Woodland Mall a few times a week because I go to the Starbucks at Barnes & Noble to write. Most of the baristas know me by sight now, and they're all fun people, but Lisa is my favorite because she always greets me with a smile and ask me how I've been doing while she takes my order. She is also super flexible if I ever need to change my order at the last second because I miscounted my money or if I want to add something on. (Today she even added extra whipped cream to my hot chocolate because she remembered that I like it so much!) She's never gotten any of my orders wrong, and I always walk away feeling as if I'd just had a fun conversation with a friend. Lisa always makes my experience at the Woodland Barnes & Noble Starbucks one of the highlights of my week! 9/24/2012 9:58:34 PM
Todd Hiler Panera Bread - Gull Road Kalamazoo MI I often visit the Panera Bread on Gull Road. Besides speedy service the visit is always better when Maxwell is making my sandwich. He is friendly, makes small talk while making my sandwich, and cracks jokes. If he ever has to change the bread (because they may have ran out of the one my sandwich comes on) he always reassures me that it will be the best sandwich ever. Great customer service Panera Bread - Gull Road and Maxwell. 9/24/2012 4:01:29 PM
Eli Luke Marie Catrib's Grand Rapids MI I haven't been to Marie Catrib's in quite a while, usually because the lines are so long to wait. This past Friday, I decided to walk there for dinner anyway. The wait did not take very long at all and the servers even asked my date and I if we wanted water or anything while we waited for a table to open up. Our server for the night was Ariel, she was super sweet and very friendly. She made sure to check on our table often without feeling pushy. During dinner, I had several good conversations with multiple staff members. I know have Marie Catrib's as a must eat on my local food options. 9/24/2012 10:49:55 AM
Jeannie Deibis Loeks Theatres, Inc. Grand Rapids MI Scott Knoll, the manager at the Starbucks at E. Beltline and 28th Street is fantastic! I have known him since he managed the Starbucks at Knapp and E. Beltline, he is really great! He gave me a couple of samples of the new refreshers as he was stopping by my work (he was stopping at his previous location), so he thought I might be thirsty! Thank you Scott, we miss you over here at the Knapp Starbucks, and I will keep coming to the new location to see you! Thanks for making me feel like a VIP! 9/24/2012 9:34:34 AM
Dan Boyer Menards Lansing MI I am rebuilding my deck and I went to the Mendards near Grand Ledge to order my supplies. I had a pretty big list of stuff to order and not always the best idea of what I actually wanted. Jim at the building materials desk patiently went through each item on my list and matched it up with an actual product. Whenever there was a question about what I needed, he would walk me to the product to check it out before I ordered it. It took about 15 minutes to complete my order, but Jim never made me feel rushed and was super nice the whole time. When my order was complete Jim called Nick to set up delivery. As it turns out, Nick was on the roof fixing a leak of some sort. This wasn't an issue because he got to me really fast. He got to me really fast, from the roof, with a cast on his recently broken foot! You would think a person in that situation would be a little frazzled, but not Nick. He got my delivery set up with a smile on his face and joking with me the entire time. All around, Jim and Nick's teamwork and great attitudes made for an awesome Celebrated! Service experience. 9/23/2012 6:18:51 PM
Megan Marshall IHOP Benton Harbor MI I didnt catch the name of our waiter at Ihop but he was super nice and helpful. He greeted us when we came and kept dropping by the table to make sure everything was going ok. He was also very nice when we had to send a plate back because it was incorrect. He made our entire experience awesome. 9/23/2012 5:56:12 PM
Angela Krohne Starbucks Saint Joseph MI I didn't see a name tag on the woman who helped us at Starbucks but she was great. She greeted us when we walked in keeping a smile the entire time. She had a very pleasant demeanor that showed she enjoyed her job. She joked with us once we got our drinks. She was just a friendly person in general. 9/23/2012 4:22:35 PM
Angela Krohne Papa Vino's Saint Joseph MI In general we had great service and it seemed really quick too. I'm a little late on writing the story so I don't recall our server's name at the moment but she was really friendly. She was very helpful by making suggestions while we were looking over the menu. 9/23/2012 4:19:55 PM
Angela Krohne Texas Corral Benton Harbor MI Heidi is one of the most upbeat servers I've ever had at any restaurant. She's always so friendly and polite with everyone whether it's a customer or a co-worker. She always starts a conversation and checks back on us frequently. 9/23/2012 4:14:01 PM
Erin Miner Chapbook Cafe (Schuler's) Okemos MI I went to the Chapbook cafe in Schuler's the other day. My friend and I got there shortly before they were going to stop serving food. We took a while deciding what we want and the cashier was very patient with us, he even made a few suggestions for us. Our food was delicious and the service was fast and friendly! 9/23/2012 2:12:35 PM
Angela Krohne Subway Benton Harbor MI I went to the Subway on M-139 and despite them being busy and there only being one employee, she was very polite and friendly to everyone she helped. I didn't get her name because I couldn't see her name tag. She greeted everyone that walked in without missing a beat with the person she was helping. The people who were in front of me were giving her a hard time but she just kept smiling and didn't let it affect her other interactions. 9/23/2012 1:04:30 PM
Ben Prout Ruby Tuesday of Mt. Pleasant Mt. Pleasant MI I always feel special and welcome whenever I dine in or place a "Tuego" order. The staff you can tell is smiling while they are talking on the phone making you feel special, and the service is always great. They are always willing to place my order for me, whether it be late when I get out of work or for Sunday brunch. The staff at Ruby Tuesday really are caring people and definitely display Celebrated Service. Thank you once again Ruby Tuesday for your great service! 9/22/2012 10:51:55 AM
Haley Schlafley Walgreens Grand Rapids MI Josephine from the Walgreens on Fuller and Michigan was great to me the other night! She took the time to inform me about signing up for their loyalty card and the transition they were making next month. She was patient with me picking the right address from the 6 that I had in the system! She laughed with me and took her time. I felt glad I had signed up for the loyalty program just because of how well she took care of me! 9/21/2012 5:16:35 PM
Kate Gazelle Sports Grand Rapids MI I went to Gazelle Sports to get some new running shoes and Sylvia (I believe that was her name) made me feel so comfortable and made sure I found the right fit for my shoes. She also went the extra mile and told me about the free programs there where they watch you run and tell you how to run better to avoid injury. The entire staff was awesome, every time I would walk around the staff asked me how I was doing! 9/20/2012 6:58:10 PM
Steve VanWagoner Brann's Kitchen 67 Grand Rapids MI My son and I had dinner at the new Kitchen67 Brann's Cafe. The environment is nice, the food is great and service was Celebrated Service. McKaylyn made us feel like we were VIP's and she is very enthusiastic. She took great care to make sure we had everything we needed and would check in on us whenever she was passing by. But I think it was her gracious smile and enthusiasm that made us say "we like us best, when we are at Kitchen67. Great job, McKaylyn! 9/18/2012 6:26:13 PM
Kristen Kroon Knapp's Corner Meijer Deli Grand Rapids MI I went to the Knapp's Corner Meijer Deli for lunch. I was running late and my good friend was waiting for me at the deli chatting with someone. The employee, Martha D., was busy working away and yet still carrying on good conversation with my friend. I was happy he was in good company, especially because I had my friend waiting about 10 minutes for me. Martha D. asked if we were ready to order from the deli and as we ordered all of the sudden the deli became very, very busy. One customer walked up with an unpleasant demeanor, and Martha was very cheerful to him, letting him know she would be right with him. Martha served us quickly, but we did not feel rushed at all because she kept up an engaging conversation with us. I noticed after we had walked away to pick up utensils and napkins, she was providing the same excellent service to each and every customer to follow :) She added a bounce to my step that day, and I bet to many others she assisted that day too! Thank you for being so cheerful and pleasant! You truly went above and beyond that day :) 9/18/2012 9:22:57 AM
April Butler Burger King Grand Rapids MI There is a newly renovated Burger King on 28th St. between Woodland Mall and Breton in what I affectionately call "Fast Food Alley." I have come to expect lackluster fast food service, but I had a craving for Zesty Sauce, which only Burger King could satisfy. I stopped at this location and I was blown away with their awesomeness. I ordered and paid, and I was waiting at the drive thru to pick up my value onion rings and the wonderful Zesty Sauce, when one of the servers brought the food out to me. Now, I've seen this done when they don't have something ready, but not when you're just waiting for cars ahead of you. Carside service! I was impressed. A few days later the Zesty Sauce craving hit again. I stopped at Burger King again, this time with my son, and ordered us some dinner. When I got to the window the girl working was apologetic because I'd have to wait a moment while they made fresh chicken nuggets for my son. It wasn't a big deal at all to me, but then (again), Burger King blew me away. I didn't order him a kids meal, and they gave him a toy anyway because he had to wait. I so appreciate the extra miles and celebrated service at this Burger King...they really go above and beyond to make their guests happy, and they are definitely changing my perception of the typical fast food experience. 9/18/2012 9:13:35 AM
Jeannie Deibis Loeks Theatres, Inc. Grand Rapids MI Nate was so nice at Olive Garden at RiverTown Parkway! He seriously paid so much attention to us, we all felt so special! Nate was our server and he was funny and really seemed to enjoy talking to our girls (a plus in our book, making them feel special!). Our salad came without any dressing which was strange, so we asked him, he immediately came back with extra breadsticks (YUM!) and apologized, as he had entered it incorrectly and let us know. He then brought more salad with dressing out and we were able to enjoy! Thank you Nate, as well for the EXTRA note that said, you were happy to serve us and to have a great day. That was a very nice extra mile, in our book, our girls really thought they were cool then!! The best part, Nate is showing our girls how to enjoy work, have fun with guests and how to serve others. Thank you Nate! 9/18/2012 9:12:26 AM
April Butler Bed Bath & Beyond Grand Rapids MI Maria at BB&B is such a sweetheart! I had to buy a wedding present (and of course I waited until the last minute, so I was stuck with a Keurig or a dish cloth and a budget somewhere in between the two). I also had to pay for some other items separate of the present, so I was being a huge pain at check out. Maria was helpful with her suggestive sells (despite this, I settled on a gift card because I lack creativity). She also didn't treat me rudely for having to split up all my charges, and she even made a point to talk to me about my son and my wedding friends, both of whom I was buying for. I appreciate all her extra help, smile, and service! 9/18/2012 9:07:57 AM
Kelly Austin David's Bridal Kentwood MI Today my daughter Allison and I went to David's Bridal in search of a wedding dress. We had the wonderful luck of getting Courtney as our Consultant. She was wonderful and patient. We are on a strict budget, and she happily helped Allison with dress after dress, treating her exactly like she treated girls who were spending considerably more. I really appreciated her thoughtful and caring assistance. If you are ever at David's Bridal, I would recommend asking for Courtney! 9/17/2012 9:13:48 PM
Kelly Austin Grand Rapids Allergy Grand Rapids MI Today I went to Grand Rapids Allergy to have Rush Therapy. I spent the whole day at their office, and had about 18 weeks of injections done in a day. I have to admit, I was a little nervous! As luck would have it, I had a wonderful nurse, Dyan, assigned to take care of me throughout my stay. She was my Angel! She took great care of me, frequently checking in on me throughout the day, making sure I was as comfortable as possible, and asking me if there was anything she could do for me. Thanks to Dyan, I had a great experience! 9/17/2012 9:04:58 PM
Haley Schlafley Martha's Vineyard Grand Rapids MI I went to Martha's Vineyard to find a special imported beer from Denmark the other day. As I was walking up a saw an employee of theirs carrying a box of products to a customers car. The employee had a big smile on his face and was so friendly to the customer. It immediately lifted my mood! When I went into the store there was a woman behind the deli counter to my left. She gave me a very warm smile and a genuine welcome. Two steps away there was a worker on the floor stocking some bottles who looked up to see me and again gave me a friendly hello. Then again behind the check-out counter I received a third welcome along with asking me if I needed help finding something. I felt so welcome it was wonderful! I told her I was looking for a specific beer from Denmark but I couldn't remember the name of it. She got on her radio and called a beer specialist forth. He came from the back room and instead of waiting for the guest to come to him he asked the first guest if he was the one looking for a specialty beer, it made me smile to see him not wait for a guest to come to him or go to the other worker to have her point out the guest but he went to find me! He was very knowledgeable and found the beer that I was looking for right away. I realized I left my money in the car so I went to get it and when I came back they had the beer waiting for me at the check out and were willing to help me find more items I may need. It was a wonderful experience and I intend on going back! 9/17/2012 3:21:46 PM
Eli Luke Olga's Kitchen Grand Rapids MI My server at Olga's really impressed both my sister and myself. He had thorough knowledge of the menu and was even willing to bring out samples from the kitchen. The coolest part of our lunch, happened after I gave him the Celebrated! Service tag. He proudly exclaimed that it was the second C!SA tag he has received in the past year. His first tag came from a restaurant he worked at in Lansing before he transfered to Grand Valley this fall. 9/17/2012 12:55:25 PM
Eli Luke Mobile Caledonia MI There was quite a long line in the Mobile gas station on East Paris. It was between the cashiers shift change and I noticed one girl was counting down her register because she was leaving soon. She saw me at the end of the line behind several families with small children who couldn't make up their mind on what kind of candy to buy. By calling me over, she probably saved me a good 5 or 6 minutes and delayed herself a few for going home. I was impressed by how the cashier put the customer before herself without even hesitating. Celebrated! Service can come in small ways. 9/17/2012 12:49:08 PM
Amanda Johnson Spare Time Entertainment Center Lansing MI I was at Spare Time Entertainment for the first time last night. While we were there the manager came over to see if we were having a good time and if we liked the changes. He spent some time talking to us about all the changes and new additions. He even took us into the new laser tag room. We didn't have enough time to play the games but we will definitely be back! 9/16/2012 9:26:25 PM
Angela Krohne Silver Beach Pizza Saint Joseph MI We went to Silver Beach Pizza for dinner. There's always a wait because it's right by the beach and we went when it was dinner time on a Friday night but the wait always looks longer than it actually is. The employees do a great job of getting people in and out and maintaining a friendly attitude despite always being constantly busy. If they are tired of the constant flow of people they don't let you know it. Our server Preston was very polite and friendly. Like I mentioned earlier, they were busy and he still made time to stop by and check on us often. 9/16/2012 5:16:49 PM
Angela Krohne Sparkle Quick Lube Benton Harbor MI The gentlemen at Sparkle Quick Lube were awesome when I went to get my oil changed. There was a long wait and there were cars in line past the time that they were suppose to close but they helped them anyway and didn't act like it was an inconvenience. They are always polite and helpful everytime I go. 9/16/2012 5:11:30 PM
Angela Krohne Pump House Grille Saint Joseph MI We went to dinner at the Pump House Grille in St. Joe. Kelly was our server. She was very friendly and recommending items off of the menu. She stopped by and checked on us often. She seemed genuinely happy to be there and that she cared about her tables. 9/16/2012 5:09:12 PM
Lewis W. Maynard IV Subway Portage MI While visiting the Portage area the other day I stopped by the Subway on Westnedge before heading home. Business seemed a little slow but the employees working were doing their best to prep for the evening rush. One girl was stocking sandwich toppings while sandwiches were being toasted. Unfortunately the only employee to be wearing a nametag was Nicole, who was doing a great job of multi-tasking inventory duties while helping me split my orders up on the register. You might think that with trying to stay ahead of the curve they might have sacrificed service and simply looked to push me out the door, but that was not the case. Both practiced great heads up; delivering good eye contact, smiling, while engaging in conversation as they worked. Good job Subway team. Hope you enjoy the movie! 9/16/2012 4:55:58 PM
Kelly Austin T Mobile at Woodland Mall Kentwood MI The other day my daughter and I stopped by the T Mobile store at Woodland Mall to look at new phones. The two gentlemen who were working, Mike and Jesse, were absolutely amazing. Mike looked up my account, and suggested some changes I could make to my account to save me $100 a month! Awesome! He and Jesse also gave me some suggestions about ways I can use my smartphone more efficiently, and even showed me a free app that would allow me to download free ringtones. I really enjoyed talking to Mike and Jesse, and of course I was thrilled to save so much money every month! I will be returning to the T Mobile store at Woodland for all of my future purchases! 9/16/2012 3:36:07 PM
Daravia Autozone muskegon MI I went to autozone to get some help on my car because I strached it on a trashcan. The manager came out of his office personally help me get the same exact color paint of my van. he also told me that he would put the paint on hold because I am not old enough to buy it. 9/15/2012 4:05:57 PM
Cody Johnson Mr.Scrib's Muskegon MI It was my first time going to the Mr. S's on Laketon, on a Friday night I went to pick up my pizza around 2am and they accidently gave me the wrong pizza. I was in my car and abuot to leave when one of the workers came out and told me I had the wrong pizza. I would have had to pay more because we ordered extra toppings, but they told me I didn't have to pay the extra! It was really great service!! Thanks! 9/15/2012 2:22:15 PM
Megan Marshall Silver Spoon Baroda MI My dad and I went out to dinner last night. Our server was very nice and kept dropping by the table to make sure that everything was going ok and making sure that we didnt need anything else. She also made sure that we never ran out of our drinks which was a task because my dad drinks really quickly. 9/13/2012 11:27:45 AM
Jeannie Deibis Loeks Theatres, Inc. Grand Rapids MI Jack at Marshall's Music on 28th Street SW was so helpful to us. Having no experience with band instruments, our daughter needed to rent a clarinet for her band class. Jack treated us like we were the only guests in the store, and we weren't! He was patient and very informative about what her band commitments would be, and he sat down with her and showed her every part of the clarinet, how to care for it, and had her practice. It was such a great experience, Jack, thank you so much, you are a wonderful asset to Marshall Music and it is evident you are passionate about music, with all of your past experience in the music field! Definitely recommend Marshall Music for all upcoming band students and future music stars! 9/12/2012 11:59:39 AM
Jeannie Deibis Loeks Theatres, Inc. Grand Rapids MI Jeff at Harold Ziegler at RiverTown is so professional and helpful! Thank you Jeff for your help getting our faulty hood replaced from Dodge. Jeff immediately helped me, dropped what he was doing and came and took pictures of my hood, then gave me instructions for next steps. He treated us like we were the only guests there and even said hello to my girls in the van. Thank you Jeff, you are awesome!! 9/12/2012 11:50:50 AM
Angelica Apple Store-woodland mall Grand Rapids MI My husband and I had some time before we attended a wedding so we decided to stop at the Woodland Mall on 28th street. I have been thinking about getting an i-pad so we decided to got to the Apple Store. Upon arrival the store was packed from wall to wall. We took about 5 steps into the store and then looked at eachother and said nevermind maybe another day. There was a male employee who was standing outside on break getting ready to make a phone call. He smiled at us and started talking to us. we talked to him for about 10 minutes and he answered all our questions and gave us great advice. He did not have to do that and I though that that was very nice and celebrated. I didn't catch his name which I regret but I will for sure be going back. 9/12/2012 11:44:23 AM
Tyler Uccello's Grand Rapids MI We went out to dinner tonight to celebrate that a family member is on their way home from overseas. Our waitress, Stephani, was friendly and regularly checking to make sure your needs were met. She even offered to replace my soup because I didn't like it. Thanks for the great evening, Stephani. 9/11/2012 7:03:40 PM
Kristen Kroon United Bank of Michigan Grand Rapids MI I went in to inquire about a new car loan and I was pretty nervous because I have not gone through the process before. Mandy Lichterman welcomed me with a warm smile and was happy to answer all of my questions....and there were many :) She and Mr. John Knoppers were very helpful in providing me all of the information I requested about the process and did so with genuine smiles. I am happy that I was able to work with both of them, they made an intimidating experience, exciting and comfortable for me :) Thank you for all of your help :) 9/11/2012 4:48:15 PM
Liz AWOL Muskegon MI Lyle gave me a discount on my belly button ring. Thank you! :) 9/10/2012 8:28:51 PM
Kevin Branns Muskegon MI Each time I enter the Branns restaurant by the Lakes Mall I get the same waitress/bartender. As I get seated in my booth with my wife the young lady greets us with a smile and proceeds to announce our entire orders. I admit we normally get the same order, but it is very impressive and enjoyable that she can remember our orders when we are there only 6-8 times a year. Great service!!! 9/10/2012 8:28:47 PM
Lewis Maynard Santaniello's Stevensville MI Our winners for our Celebritee Awards Dinner helped us decide to go to Santaniello's. They are renowned for their pizza, pasta dishes and focaccia bread. After our awards dinner, we recognize how great their service is as well. The entire time we were their Nick never let a glass go dry. He was on top of refills before we even had chance to ask for one. Our presentation award winner and our general manager provided entertainment for us as they participated in Santaniello’s Ralphie-In House Pizza Challenge (A 21’ pizza, about 4’ thick, heaping with four toppings.) Nick was nice enough to hold off on putting in the smaller orders so we could all eat together once the challenge pizza had come out. He came back often to check on the contests progress all the time providing smiles and a positive upbeat attitude that made our event a success. Thanks Nick for showing us a great example of what good customer service looks like. 9/10/2012 6:00:34 PM
Whitney Black Fruitbasket Flowerland Grand Rapids MI My boyfriend and I were looking for a special plant that ate algae for his pond. One of the employees was walking near us so I then asked her for some help and direction. Joan happily showed us the best plants for this job and was very enthused with the questions that we had. Come to find out Joan wasn't even on the clock (she was on her way home) and she still had a big smile on her face the whole time she had helped us! 9/10/2012 4:56:20 PM
Ashley Pendergrass Verizon Jenison MI I went to get a new phone and Ryan, the gentlemen who helped me was awesome!. He took the time out to explain everything about my phone and to make sure I got exactly what I needed. Great service! 9/10/2012 2:43:15 PM
Caitlin Hopkins Marco's Grand Rapids MI I was at Marco's Bistro in Forest Hills (near the intersection of Cascade and Forest Hills). It was almost closing time and we had stopped by for a drink. They have a pomegranant martini that I love, but they told me they were out of pomegranant juice. They came back to our table after a couple minutes and told me they were going to the store to get more pomegranant juice! I was so impressed! They were willing to go the extra mile for my friends and I despite the fact that we were there only for one drink. They are known for their amazing food, but I am going to visit again because of their amazing service. 9/9/2012 12:12:44 AM
Betsy Eyeglass World Kentwood MI Danielle has helped me twice at Eyeglass World on 28th St. The first time was about 2 months ago when I purchased glasses, and today when I went back in to get some sunglasses. When I purchased my glasses she was very helpful, making sure that I had the right frames for my prescription and helping me pick out the perfect ones. Today, even though it had been a while, she remembered us and came to help right away. Danielle is so knowledgeable and friendly, the reason I will always go back for my eyewear needs! 9/8/2012 4:00:29 PM
Erik Faust Steak and Shake Benton Harbor MI Kayleig was my sever at Steak and Shake, and she did an excellent job waiting on my friend and I. She was very polite and had a smile on the whole time. She also gave my friend and I drinks to take home for no extra charge. 9/7/2012 10:07:12 PM
Scott Ring Bob Evans (Down on the Farm) Lansing MI My family and I went to the local Bob Evans for breakfast on Sunday morning. Our waitress was Rachel and she was extremely polite and pleasant even as my son was basically being a menace and terrorizing the restaurant becasue he could not sit still or be quiet. Beyond that my wife ordered an omlette that had spinach or some green substance in it. Now she did knowingly order it with that in it becasue sh thought he might like it. Well, she did not like it too much and barely touched it. At the end of the meal Rachel saw that the omlette had eaten and asked if it tasted OK. My wife said it was fine but just not what she expected really. Well, when we got the bill Rachel took it upon herself to not charge us for the omlette and all. We never complained or asked not to be charged so I thought that was pretty cool. Go Rachel and Go Bob Evans! 9/6/2012 7:04:45 PM
Ellen Wilcox NAPA Auto Parts Caledonia MI I found out one evening from my co-worker(Melanie) that my front auto headlight was out and I have an hour drive in the dark from work. I took the back roads and next morning went right to this place of business. They know me by name and sold me the replacement bulb then Scott took the time to try and install it. it was hot out(95)and he struggled with it for 20 minutes. He then recommended I go to Tires 2000 (next door) where Tyson installed it-he said it is difficult but did it. I appreciate the personal service from @ business and their team work!! 9/6/2012 5:28:27 PM
Ellen Wilcox Tires 2000 Caledonia MI I get my automobile serviced here in Caledonia and my 3,000 miles oil changes. I am a tire pressure freak so I (worry) about that and stop in frequently for a check and tire fill of air. They are so personal there and always call me by my first name. I'm never made to feel stupid for stopping and they are always willing to check for me. Recently my co-worker (Melanie) let me know my front light was out on my auto so I went the next day, purchased one from NAPPA and Tyson and josh from Tires 2000 wer willing and able to put it in for me at no charge! I have a VW bug-and it is more difficult, but again they are more than willing to help! 9/6/2012 5:22:49 PM
Jenny Garone The Cheese Lady Muskegon MI A friend recommended I check out The Cheese Lady shop while in Muskegon. She had heard great things about the customer service there. So, naturally, my expectations were pretty high. And, I wasn't disappointed! I told The Cheese Lady that I had never been in before, and needed to get some smoked gouda for a friend. She asked some helpful qustions and even said that although smoked gouda wasn't her favorite, she wouldn't disuade me from getting it. But then... THEN, she let me sample a slice of one of her favorite cheeses. My life is forever changed. I would bet that at least 15% of popular love songs are really about this cheese and its creamy goodness... If only I could remember its name... but, I digress. The customer service at this shop is great. Go! If you like cheese, go! If you don't like cheese, go anyway & I bet you will change your tune... 9/6/2012 1:47:28 PM
Kelly Austin Celebration! South Kentwood MI This evening, my daughter and I went to First Wok on 44th Street for dinner. Our waitress, Hoa, was excellent! She kept our drinks filled, checked in with us several times to see if we needed anything else, and engaged both of us in conversation each time she came to our table. When we were done eating, Hoa not only boxed up our food, but brought us a box of rice, and some small containers of sweet and sour sauce for us to take home to enjoy with our leftovers! We will be going back to First Wok again soon! 9/5/2012 11:08:16 PM
Todd Hiler Qdoba -Gull Road Kalamazoo MI I am so impressed with the service at this Qdoba location. Especially with Michelle. Michelle always greets customers with a smile and engages in small talk. She spends as much time with the guests as needed and doesn't just rush people through the line. She remembers my order and is always so friendly. Michelle is what great customer service looks like. Keep up the great job!!! 9/5/2012 9:11:39 PM
Jenny Garone Grand Rapids Ophthalmology Grand Rapids MI This past spring, I decided to purchase daily disposable contact lenses. After a few weeks, I realized this was a mistake on my part, as the lenses aren't the most comfortable. Because I dropped a big chunk of cash on a year supply of lenses, I figured I was just stuck until next spring. Yesterday, I couldn't take it anymore. My eyes were so dry & uncomfortable, I sent GR Ophthalmology a comment card just letting them know I had buyer's remorse and asking for their advice on what I could do. Kay pulled my chart and is getting me a sample pair of contacts to try out, and then "we'll go from there." I don't know what I expected when I sent the comment card - perhaps suggestions on a solution to use, or maybe contact information from the lense manufacturer to get in touch with them directly. But Kay is doing way more than that to come to my rescue! Thank you, Kay! 9/5/2012 1:52:07 PM
Jenny Garone Gus's Original Grand Rapids MI I've been to Gus's Original a few times, but when I went there for lunch today, I noticed they had made some improvements. THey installed little chalkboards along the walls, directing guests where/how to order. It's kind of a minor thing, but it really helps improve the guest experience! We typically think of customer service as person-to-person interaction, but this customer service happened before I even encountered a worker. Great job, Gus's! 9/5/2012 1:43:06 PM
Eli Luke Rosebowl Floral Grand Rapids MI Last saturday I went to a wedding with an old friend and I neglected to bring her a corsage. We made a deal that I would bring her flowers and she would cook dinner for the two of us. Well, after a very busy day Tuesday, I totally forgot the flowers. It was 6:45PM; I needed to be at her house by 7 which put me in a bind. I decided to stop into Rosebowl Floral which I happened to be driving past. I ran into the shop and asked the man sweeping the floor if I could buy flowers to go for only $10. He looked at me earnestly and said, "We are a flower shop!" and jumped into action. I never told him I was in a rush, but he must have sensed it because he moved with a sense of urgency. He brought me into the back room and started grabbing flowers off the wall asking me which colors I prefer and if I need them in water or not. While he worked I explained the situation to him. He was so kind and caring, he decided to even give me a discount on the flowers I bought. 9/5/2012 9:55:50 AM
Amanda J. Maru Sushi Okemos MI I had great service tonight while having dinner at Maru. Keith had a great attitude and was friendly and helpful during our visit. As we sat there, the restaurant got busier but Keith never missed a beat. I don't know how many more tables he was waiting on but our service never suffered because of it. Thanks Keith! 9/4/2012 8:54:58 PM
Elizabeth Szubinski Cutlerville Laundry Cutlerville MI I have been to many Laundry Mats and most are unimpressive. They are dirty, there isn't alot of help, and usually they are packed. My sister and I decided that we were going to try somewhere different and stumbled apon this place on south division. When we went in the difference was noticable right away. The place was clean and there was a lady cleaning the floors. Adlready impressed we went start our laundry and debated for about 5 mins. about what washer we should use when the attendent came up to us and told us what one we should use, why, and how to work it. She came back agian before we were done asking if we needed help starting them. later we saw her doing the same for someine else that was there. I cant resist the vending machines and ofcorse my snack gets stuck in the top row. I walk up to the counter and see that the lady is on her phone but immediately put it down asking if she could help me. Happily, she went and got it out for me. At this poiint I decide to give her a tag. She has been so helpful, kind, and most likely unappreciated. I am giving her the tag and she tells me that is is okay "it is my job, make the coustomer happy." I force the tag on her and continue to tell her that she impressed me and deserves recognition. She is smileing but looks like she might cry. I feel great and cry a little myself. But I always cry. 9/4/2012 12:39:20 PM
Christopher Parker Noe Meijer Cascade MI I wanted to help an elementary school in need of basic school supplies. Meijer was running a promotion for no. 2 pencils and I approached some staff members who were stocking the area. I told them what I was trying to do and asked if I could purchase almost all the pencils they had in stock. The employees both smiled and grabbed some boxes for me to start packing the pencils in. When I approached the checkout I once again informed the cashier what I was trying to do and she told me that I could not do it because there was a limit of 10 for the back to school sale items. At this point I was kind of upset! I even asked the cashier why staff members would have helped me pack up 380 packages of pencils only to have her turn me away at the register. She picked the weekly ad up and showed me the disclaimer. I brought my cart back to the school supplies area and informed the staff members that I had been turned away. Ronnie informed me she was a manager and would make sure I got out of the store with what I came in to get. She brought me up to a cash register and closed that particular register so the cashier could ring me up for 38 different transactions! Ronnie made my day and surely went the extra mile to make sure I left that store VERY happy! THANK YOU. 9/4/2012 1:38:24 AM
Julie Lytle Quality Car wash and Gas Cutlerville MI I stopped into this location on S Division to get gas and purchased a basic carwash. I pulled up to the wash window and was kindly greeted with a smile by Heidi Westra. After a few minutes of random chit chat she punch my wash receipt and I pulled away. As I enter the wash I notice that the wash had been upgraded to the ultimate wash which was twice the price. I thought this exactly what we describe as celebrated service! Heidi was thrilled that I acknowledged her efforts. Way to go Heidi!!! 9/3/2012 7:55:25 PM
Julie Lytle Tres Amigos Kentwood MI On Labor Day My father and I decided to go to Tres Amigos on 60th and Kalamazoo. One of our family favorites I must add. Our waiter that night was Jackie Beard. Jackie was very friendly and very prompt taking our order and delivering our meals to the tables. Jackie never once let our drink go empty and was promtly removing any dishes from the table. I notice he was providing this service to all his tables. All done with a smile and kind things to say. Good Job Jackie thank you for your excellent celebrated service!!!!! 9/3/2012 7:44:00 PM
Dan Brewster RCK Autos Cutlerville MI I've had some car trouble recently, and Jeffrey at RCK Autos has really helped me out tremendously. It's never fun to have car trouble, but every time I spoke with Jeffrey, he had a calm and relaxed demeanor that really put me at ease. Even though it's an inconvenience (for me), he never let me feel as though I was inconveniencing him, which is really important. Before towing my car, he drove out to Grandville to see if he could work some magic to limp the car back to his shop (no avail, but it's the thought that counts). In my initial call to him, he listened carefully and tried to troubleshoot to get the problem taken care of most cost effectively for me. Thanks Jeffrey! 9/3/2012 11:15:22 AM
Lewis W. Maynard IV Jimmy Johns Benton Harbor MI Earlier this week I ordered a # 12 from Jimmy Johns and my order arrived within 10 minutes. When placing my order I left a note in the comment section indicating that I held a local football card, that gives users a free drink with every order. The driver explained that their store will normally not honor these cards on a delivery, but told me he would honor it this time because he knows we frequent them often and because he didn't want to disappoint me when my order arrived. To me this was an example of providing great customer service. He recognized our returning patronage, overcame a silly system and despite disappointing news, made me feel like a valuable customer. Thanks Jimmy Johns for being awesome! 9/1/2012 7:24:34 PM
Lisa H-H Wendy's on Division near 36th St Grand Rapids MI We were taking some alternate routes home from Rivertown Mall in Grandville in an effort to give my daughter some driving practice in traffic situations. We were feeling pretty thirsty on Division Ave near 36th St and decided to pull into Wendy's--just for some ice waters (we had lunch already waiting for us at home.) So! My daugther got a little drive thru practice and our server was so nice! He greeted my daughter at the speaker and asked 'how are you doing today?' my daughter replied 'fine! how are you today' and the voice from the speaker came back 'fantastic!' and, he sounded genuine! At the window, we met the voice--Alan. Alan continued with his genuine friendly service and handed us our free ice waters saying 'good to see you today--looks like you are practicing your drive thru skills with us... good job good job.' We exchanged some chit chat about our driving adventures for the day thus far. He had a great smile and told us to have a pleasant day and to take care. Alan, thanks for the friendly service even just for free waters! :) 9/1/2012 3:08:10 PM
Lisa H-H Victoria's Secret at Rivertown Mall Grandville MI My cashier today at Victoria's Secret at Rivertown was very informative! I appreicated that Erin took the time to let me know my purchases were earning me double points today and, she also pointed out that any time I want to make a payment on my Angel's card on a day I'm purchasing, that also earns me double points. I did not know that! Good to know cuz points = free stuff! Sweet. Erin also helped me get a better deal on a perfume purchase I was making for myself and for my daughter. I was already appreicating her efficient counter service and then she gave me an extra mile when I asked about getting one of the catalogs behind the register. Instead of asking 'which one' she without hesitation said 'sure! I'll give you one of each.' :) Thanks Erin for the info and friendly service! 9/1/2012 2:52:44 PM
Linda Mae Zimmerman Carstar Grand Rapids MI Having a car that is as old as me, with the addition of me being a teenage driver, it’s bound to have some flaws. The other day I noticed the bumper and front fender decided to unhinge themselves on one side of my car, and they needed to be reattached. My dad recommended that I call Carstar, and tell them my dilemma. They were extremely kind on the phone, and told me to come in anytime during business hours and they would look at it and give me a free estimate. I went the next day and barely had to wait in the waiting room before being helped. While I was waiting the woman at the front desk made sure I was comfortable. After my car was looked at, Terry, the man who helped me, not only gave me a reasonable price, he didn’t pressure me to say yes. He also remembered my dad and sister who have had their cars serviced there before. He was able to set up an appointment for me that was less than a week away. A few days later when I brought my car in, he reattached everything in a few hours. He even went the extra mile to wash the outside of my car and vacuum the inside. I was extremely pleased and would recommend this business to anyone in need of a car repair for a reasonable price with excellent service. 9/1/2012 1:52:26 PM
Kristin LaVelle Red Lobster Grandville MI My husband and I went to Red Lobster for endless shrimp on Wednesday. I love this promotion and they do it every year. Our server, Travis, was exceptional. He took our order right away and our salads were out within 10 minutes of sitting down. When our food came, he asked if we wanted to place our second shrimp order because there can be a bit of a wait. We ordered a second round and they came out with the breaded shrimp within 5 minutes. Then the rest of the second order came out about 5 minutes later. Then more breaded shrimp just kept coming! There was some sort of mistake in the kitchen and our order kept getting repeated. So, instead of wasting all of the extra food that we didn't order, Travis let us take the extra shrimp home! This is usually a no-no during endless shrimp, so it was a great and surprising extra mile. Travis was so polite and cheery, I wish he could be my server at every place I go to. 8/31/2012 11:34:07 PM
Caleb Francis Jenkins Blue Ginger Asian Kitchen Byron Center MI This evening I took one of my really close girlfriends to Blue Ginger for dinner. I had arrived earlier than her and was immediately seated by Chris. I was checked on more than once just to make sure that I was having a satisfying time-which I really appreciated! Everyone was so friendly and made me feel so wonderful. Tommy provided such celebrated service to me and my friend- his smile was fantastic and he used a lot of positive words that were definitely a part of the "power of language" list. Even though the restaurant was pretty packed, Tommy was constantly positive and on top of every need and want! He was so appreciative of the movie pass as well! My friend and I loved our food and will definitely be having another date night at Blue Ginger soon! Thanks Blue Ginger team! :) 8/31/2012 11:13:29 PM
Jordan Burger King Muskegon MI Every time I go in there is one woman who always has a smile on her face and takes time to talk to me about movies or what have you. It's nice. :D 8/31/2012 7:10:45 PM
Robyn Lehner Muskegon Federal Credit Union Muskegon MI Sharon always their with a big smile to help me with my many mishaps. I couldn't ask for better service. 8/31/2012 7:08:52 PM
Jordan P. Norton Pines Athletic Club Muskegon MI The staff always have a huge smile when I come in. It's always a joy to see them when I go work out! 8/31/2012 7:07:03 PM
Tom Bitson Hooters of Kalamazoo Kalamazoo MI Barb and I have had the privilege of celebrating our 15th wedding anniversary down in K-zoo, and she wanted to have lunch at Hooters... Great idea since we do not have any within reasonable distance anymore! We were customarily greeted, and Lindsey stepped in to take care of us. She took to getting to know us as we've grown accustomed to from the Hooters chain, and immediately scored points with us for her sincere shock and disbelief that she couldn't believe that we were old enough to have been married for 15 years. She always made sure we had everything we needed, and then when our food came, she realized my order had been misprepared... Now she really stepped up. I was fine with the mistake, but Lindsey wanted to make everything right. She insisted that I enjoy what had been brought out, and she would get the right order taken care of. Needless to say, I received my actual order, AND the mistaken order on the Hooters of Kalamazoo team! Again, I was totally okay with the mistake, but we were very impressed with Lindsey's dedication of getting it right for us. We ordinarily try to recognize the service people in our own area, but this one hit a melodious chord with us and couldn't be kept quiet. Thank you, Lindsey and enjoy! 8/30/2012 10:15:21 PM
Connor Dirksen Steak N Shake Grand Rapids MI The other day, I went to Steak N Shake with a few of my friends. We didn't go expecting much of it because none of us had ever really been there many times in the past. As soon as we walked in the door, our hostess/waitress Gayle greeted us and seated us without any wait. She then talked to us all for a few minutes and gave us some time to look at the menu for what we wanted. After we received our orders, she came back several times and engaged in pleasant conversation with all of us as well as the other guests in the restaurant at the time. She was so polite and friendly that we all thanked her as we were leaving and left a really good tip. I've never received as good of service at a restaurant as I did there. 8/30/2012 8:06:39 PM
Tyler Ennis Gamestop Lansing MI I went to Gamestop to pick up Madden 2013. I have always gotten great service from them, but Micheal went above and beyond for me and i honestly couldn't thank him enough for his service to me. I didn't pre-order Madden which didn't entitle me to the perks you get with pre-ordering the game. One of the perks was getting Barry Sanders as a player and there was no other way of getting that, so i was bummed but he told me he would hook me up with Barry Sanders if i pre-ordered another game or put money down on a game i already had pre-ordered. So i did and now i got Barry Sanders, im extremely happy. Also, the line was very big but that didn't stop him from multi-tasking and gretting everyone that walked through the door. This was a huge plus for me because he obviously is doing it out of his own good (considering the other guy wasn't gretting everyone, although he was very nice and friendly when i talked to him). Thank you Micheal! 8/30/2012 5:18:53 PM
Jasmine Slattery Biggby Coffee St. Joseph MI My visit to Biggby today was as pleasant as it always is, the employees are always so friendly and helpful. This time one of the employees great service really stood out to me. Amanda was doing a wonderful job making all of the drinks, but she did much more than that! She was polite and thanked the person on the register every time she got a new order, she was talkative and funny to customers picking up their drink orders, and when anyone would head towards the door to leave she thanked them and told them to have a great day. She always had a smile on her face and her great attitude made this quick visit for coffee extra special. 8/30/2012 4:06:15 PM
Jasmine Slattery Clementines St. Joseph MI The other day I went out to dinner with my boyfriend at Clementines. We always get nice service when we go and the food is good. This time our waitress was Tara, she was so sweet and helpful. She made sure there was barely ever a dirty dish, bit of trash, or empty glass on the table. When I gave her a movie pass at the end of the meal she was so appreciative she gave me a hug and thanked me a bunch. 8/30/2012 3:53:03 PM
Jasmine Slattery Bath & Body Works Benton Harbor MI A couple weeks ago I ran into Bath & Body works to look at the Halloween/ Fall fragrance section that was out. As soon as I walked in I was greeted by Brandie. Brandie was very talkative and nice to all the customers in the store. When she was done at her register helping a couple guests she came out on the floor to see if I needed help with anything. When I told her I was just looking around she showed me some of her favorite Items, which I ended up buying one of them because it was so cool. She was very helpful and delivered great service. When I gave her a pass to see a free movie she was excited and so thankful! 8/30/2012 3:46:27 PM
Jenny Garone Clique Coffee Bar Grand Rapids MI This is my THIRD story about Clique Coffee Bar. I LOVE this place! Today, the owner, Steve, waited on me. His product knowledge is very impressive! As he was making my iced tea, he gave me a lot of background information on the tea company, and the process Clique Coffee Bar has for serving their hot tea. (If you like hot tea, go there for it! I'm not a huge fan, but I might order it next time just for the experience!) I gave Steve a Celebrated Service pass, and then we started a great conversation about marketing & advertising - and he gave me a potential business contact! Clique Coffee Bar is so different from huge coffee chains... they better watch out, because I'm kind of trying to figure out a way that I can live there... 8/30/2012 10:11:19 AM
Joel Schwartz Tractor Supply Company Mt. Pleasant MI It was that time. Time to get the fall crop of broccoli started in the garden. Wouldn't you know it, I could not find my seeds. I thought to myself "I had seen the seeds at TSC, maybe they still have some." I walked in the door and was greeted with " Well I haven't seen you in awhile, where have you been? " It was Allison, I guess she remembered me from previous visits. Although I did not find any broccoli seeds that day the conversation that ensued with Allison makes me want to bring my business to this store if there is ever anything I need that they would sell. The friendly atmosphere that this store creates makes me recommend them to others. Way to go! 8/29/2012 10:11:54 PM
Diane Kowalski The Matress Store Grand Rapids MI It was time to get a new bed. I had been wanting to get a new bed for a while, but honestly I've never bought a bed by myself. I did some research online and came upon The Matress Store had great reviews and was right by my house. I went in and the owner himself was the salesman and there was absolutely no preasure! He was honest and courtious and answered all of my questions. We even started talking about movies. It was nice to shop at a place that wasn't trying