2017 City Recipient & Nominees

Congratulations To Our 2017


Celebrated Service Recipient


  • Fast Signs

Bamboo Studio

 4310 Division Ave S, Grand Rapids, MI 49548 • Website • Text BAMBOO to 22333

At Bamboo Studio, our instructors and our style set us apart from typical painting party places. Our team of engaging artists will entertain you as you find the DaVinci within. We value the fun in art, and our artists do their best to encourage, instruct, and entertain to make you feel at ease even if you don't normally feel artistic! By the end of the night, you will have laughed, learned, and most importantly you will feel a sense of pride in your own artwork that you created from start to finish.

Brewery Vivant

925 Cherry St SE, Grand Rapids, MI 49506 • Website • Text VIVANT to 22333

Service at Vivant is something that we pride ourselves on and we are honored to be nominated again this year. Celebrated Service is simple. Figure out what the guest wants, get it for them, and then go the extra mile. A huge part of that first step is tied into education and product knowledge. The "get it for them" step is often and oddly the toughest to accomplish. It requires teaming focus and speed with personality and verve. The last step we have altered slightly here at Vivant to read "Going the Unexpected Mile"... not just an extra attention to detail, experience, or quality, but something that is unexpected in a great way. The way we deliver this sort of service every day is by constantly focusing on it, teaching it, evaluating it, promoting it, spreading it, and rewarding it.

Cherie Inn

969 Cherry St SE, Grand Rapids, MI 49506 • Website • Text CHERIE to 22333

Cherie Inn serves quality meals and gracious service with a European ambience right here in Grand Rapids! Our goal is to provide gracious, honest, and professional service in order to exceed every guest's expectation. We exceed guests expectations by taking a personal concern for all of their needs. We want to make our guests feel comfortable in our restaurant. We thank you for nominating us for a second time...Thank you!

Fast Signs

3582 29th St SE Ste 101, Grand Rapids, MI 49512 • Website • Text IMAGE to 22333

We believe celebrated service is deserved by everyone. Whether you are a customer that needs just one little sign, or a corporation ordering thousands of signs, that customer deserves our best each and every time. The feedback we often receive is that we care. We don't just care about the project or success of the project, we care about the people working on the project. We care about their families. We care about their story. We make sure to hire team members that have a heart of caring. We don't show our caring side as a "sales strategy" or a "customer retention strategy", we show our caring side because we authentically care about the people in our community. And selfishly, by caring, we add purpose to our work.

Flo’s Pizzeria Ristorante and Sports Bar

1259 Post Dr, Belmot, MI 49306 • Website • Text PEPPERONI to 22333

We define celebrated service by giving our guests an experience that is not only unique to us but one that goes above and beyond industry standards. We deliver this through our products and services and top it off with a commitment to be the communities #1 partner. We tailor services and products for the community as well as give a helping hand whenever needed. We are family owned company in where the owners were raised with small town morals in which we express daily to our staff, guests and our community in which we serve.

Gazelle Sports Grand Rapids

3930 28th St SE Grand Rapids MI, 49512 • Website • Text RUNNER to 22333

Gazelle Sports strives for retail excellence. We do this by providing the world’s best customer care, focusing on a never ending commitment to unmatched product knowledge and creating friendly, positive relationships with customers, vendors and our communities. Gazelle Sports offers footwear and apparel for active and casual use, provides free runs and walks, weekly clinics, training programs, and organizes and/or supports over 200 community events throughout the year. Gazelle Sports is a Certified Benefit Corporation. Our goal from the very beginning was to give back to our community. Now, we have a way to measure our efforts and let everyone know we are committed to using our business as a force for good.

GR Hobby & Disc Golf

#57, 4301 Kalamazoo Ave SE, Grand Rapids, MI 49508 • Website • Text DISC to 22333

We believe celebrated service is about forming personal relationships with our customers. We strive to be able to greet every customer by name and know something about them personally, so when they walk in they feel comfortable and at home. Our sport of Disc Golf is unknown or known little about by many, so the first impression we make may not be just for our business, an individual of our staff or myself, but for the sport of Disc Golf. Having that added responsibility of representing our sport makes it all the more satisfying for us when someone whether a beginner, professional, or somewhere in-between, gets greeted with a warm smile and walks out feeling good about themselves, the day ahead of them, and the sport of disc golf. For us that's service worth celebrating.

Lindo Mexico Restaurante Mexicano

1742 28th St SW, Wyoming, MI 49519 • Website • Text LINDO to 22333

We exist to provide an exceptional experience to everyone. We accomplish this through our high quality ingredients, unique beverage creations, live music, and our commitment to host events and support our community. Our foundation is built on respect to create a positive culture that offers growth for our employees and to develop their skills to better serve themselves as well as our community. Celebrated service means anticipating the customer needs, being understanding, and knowledgeable about our products so we can make recommendations based on their preferences. It means making someone's day by providing them with a smile as soon as they walk in.

Marge’s Donut Den

1751 28th St SW, Wyoming, MI 49519 • Website • Text MARGE to 22333

We are committed to providing the Finest Quality Products and Exceptional Customer Service with a Smile! We truly care about all aspects of the business; employee's, product, customers, children, and we pay special attention to the elderly or disabled. We carry out packages, provide umbrellas for rainy days, have a wheelchair for the customers to use. We will even save or make one donut for a customer who orders it. And we try very hard to never say no to any customer.

Pet Supplies Plus

Clock Tower Center, 6159 Kalamazoo Ave SE, Grand Rapids, MI 49508 • Website • Text PET to 22333

We have extensive training for all new hires aimed to bring them into our unique sales culture. Here at Pet Supplies Plus, our focus is the client. We want “to become the trusted advisor to one client per day, per store, who will enthusiastically refer Pet Supplies Plus to their friends and family." We teach our employees how to engage the client in a neighborly manner. We take all of the pressure out of the sale for both the employee and the client. Simply put, we're here to make the client happy!

Rockford Ace Hardware

643 Northland Dr NE, Rockford, MI 49341 • Website • Text HAMMERS to 22333

All needs are met when you enter our store. If we can't deliver, we will figure it out for you. Pete is the owner of the store, and he is the one who picks up our emergency supplies and makes deliveries on his way back to our beautiful town. During the storm of 2014, we delivered winter ice melt throughout our small town. Power is out? Have no fear, we will open our doors early. Contaminated water? We will be right back with a truck and trailer load carrying 4 tons of water with a half ton truck. Convenience and knowledge is what sets us apart from a "box" store.

Spirit Dreams

 1430 Lake Dr SE, Grand Rapids, MI 49506 • Website • Text DREAM to 22333

Spirit Dreams is much more than a store. Since 1994, we were pioneers in Michigan for providing products and resources to those interested in enriching their body, mind and soul. We are focused on providing information, assistance, respect and attention to everyone that visits Spirit Dreams. To be true to the philosophy of holistic health our business principles MUST meet the highest ethical standards. It is important for you to know that the items that you buy here help empower individual artists and ethical companies both locally and from around the world.

Switchback Gear Exchange

2166 Plainfield Ave NE, Grand Rapids, MI 49505 • Website • Text SWITCHBACK to 22333

We deliver celebrated service the way we'd like to be treated when we shop. To survive as a brick and mortar retail store, it's critical that customers know they will be treated fairly, never pushed into a product, and most importantly, given individualized attention. We try to ensure our customers leave our shop knowing that the product or service they requested will last them a long time, and that we stand behind the goods we sell. We have a no-questions asked return policy, and we warranty the work we perform on people's bicycles and equipment. We find joy in making people happy, and always go the extra mile to make sure our customers know we care about their lives, their adventures, and their peace of mind.

Terra

1429 Lake Dr SE, Grand Rapids, MI 49506 • Website • Text TERRA to 22333

We aim to treat our guests, team members and vendors with an equal amount of respect, communication and empathy. We also empower our entire staff to do whatever it takes to ensure that a guest leaves our restaurant happy and enthusiastic about their visit. We believe that the personal touch matters, whether it is a thank you card signed by our staff for guests dining with us for the first time or personalized printed menus for guests celebrating a special occasion. Finally, we feel that our partnership with local charitable initiatives (like Kid’s Food Basket) fosters a culture of giving and awareness of what is happening in our community. Our equal commitment to these core philosophies help ensure that the culture of guest service and empathetic compassion with guests, potential guests or those who are simply neighbors within our community.

Vault of Midnight

95 Monroe Center St NW, Grand Rapids, MI 49503 • Website • Text MIDNIGHT to 22333

We are ambassadors for all things geeky. Vault Of Midnight's prime directive is to provide our customers with a unique and remarkable shopping experience that confounds the expectations of what is typically associated with a comic shop. We want to present our wares as the awesome, fun, and universally accessible pieces of entertainment that they are. We offer a complete circle of amazing customer service, meaning that you're greeted from the moment you walk in, and thanked (and sometimes high-fived) when you're ready to leave. We strive to spread our love for all things nerdy to every human being we meet.