2015 Grand Rapids Recipient & Nominees

The Celebrated Service Award

View nominees for: Benton HarborPortageLansingMt. PleasantMuskegon

2015 Celebrated Service listed first. Remaining nominees listed alphabetically.


1530 Wealthy St SE Grand Rapids, Michigan • Website

We are a unique breakfast spot that strives on giving our customers great food and service. We set our goals high to be the best breakfast spot in Grand Rapids and we take pride in what we have to offer. Our customer service and our food is one of a kind and you will feel like family when you are here. Come and be entertained by the cooks singing through the window and watch out for that manager who will hug you goodbye, or the server who wants to hold your baby. Every customer is special to us and we want you leaving feeling as if you are now part of our family.

Honorable Mention: Jeffrey Richard Salon

742 Wealthy St SE Grand Rapids, Michigan • Website

Our team thoroughly understands we are nothing without our guests! With that said, we strive every day to deliver an experience that makes our guests leave wanting more. We accomplish this by being intuitive to our guest’s individual needs as well as listening and responding accordingly to their feedback. From the moment a guest walks through our door, the focus is on them. We offer a complete complimentary beverage bar, a head neck and shoulder massage before your haircut, spa shampoos are the norm, hand massages while your color processes, makeup touch up for women and a hot towel facial for men. If that wasn't enough, we are also Grand Rapids only "non-tipping" salon. Just take a few of our business cards and tell a friend. If they visit us....you receive $10 off your next visit!

Di's Hallmark

6429 28th St SE Grand Rapids, Michigan • Facebook

We are a retail business. We believe in putting our customers first and going the extra mile to give them the best customer service that we can give. Our customers are the best. We want to help them with their needs and will do what it takes to help them find what they are looking for. We like to build relationships with our customers. We really do have the best customers.

Family & Pediatric Eyecare

144 Monroe Center St NW Grand Rapids, Michigan • Website

We are the Optometry Practice of Family and Pediatric Eye Care, the offices of Dr. Gene Fonger, Dr. Kiersten Coon and Dr. Donald Rademacher. Our practice was originally established in 1922 and is available to serve all of your eye care needs. We strive to provide the most comprehensive care available to each and every patient. Our doctors and staff are committed to providing excellent customer service as well as the highest quality in services and products. We consider our patients part of our practice family who will enjoy healthy vision for a lifetime.

Fry Nation

3700 Rivertown Pkwy #6532 Grandville, Michigan • Facebook

Fry Nation strives to serve happiness above all else. By creating the best fries ever and serving them with a smile, we believe we can make your day just a little bit brighter!

Jack's Auto Service

2349 Kalamazoo Ave SE Grand Rapids, Michigan • Website

Jack's Auto has been providing honest service at a fair price for over 50 years. In this age of impersonal business relationships, we're committed to proving to our guests that they are appreciated, valued, and NEVER an inconvenience. We do our best to cater to our customer’s individual needs. We understand that more times than not, needed vehicle repairs come at the most inconvenient of times. We do whatever it takes to make those situations as painless as possible and to help our guests feel genuinely cared for.

Kitten Flower Boutique Jewelry & Piercing

1501 Lake Dr SE Grand Rapids, Michigan • Facebook

We are a high end professional body piercing and jewelry studio located in East town. We offer friendly and educated service to all ages and demographics whether it's your first piercing or your 100th. We absolutely love and respect every one of our clients no matter what they come in for and no matter how many times they have been here. As well as staying educated on the newest and safest ways to pierce there is a constant strive to offer our clients what they need to feel happy and confident about themselves and their piercings.

Kruse Orthodontics

6208 Kalamazoo Ave SE Grand Rapids, Michigan • Website

Our orthodontic team is dedicated to providing the finest orthodontic care you can expect in the most comfortable setting. In addition, we strive to offer the exceptional service you deserve by using the most advanced technology and techniques to ensure excellence of diagnostics and treatment. Our commitment begins before you even arrive in our office. Our staff spends many hours in continuing education, improving our communication skills, enhancing our clinical technique, and upgrading our customer service skills. We want to be the best orthodontic practice in the field not only in orthodontic care, but also in the way we provide our services.

Lantern Coffee Bar & Lounge

100 Commerce Ave SW Grand Rapids, Michigan • Website

Lantern is proud to belong among the growing and vibrant food and beverage culture in Grand Rapids. As one of many coffee shops in the city, our specific goal is to provide the highest quality product and warm approachability in tandem. With attention to barista skill, whole and local ingredients, as well as conscientious coffee sourcing, we strive for excellence. But, Lantern exists not only to provide great, intentional coffee to GR, but also to be a hospitable place for ALL to gather. We deeply value belonging, community and diversity. And we recognize the need for all three in our current lives and culture. From owners to administration, to employees, we hope our business and space can provide a place for many people to gather and belong with a great cup of coffee.

Old World Olive Co.

108 Monroe Center St NW Grand Rapids, Michigan • Website

Old world traditions and standards are what make Old World Olive Co the best in the industry. Olives and grapes hand-picked at the peak of freshness, and bottled in our stores, is how Old World Olive Co. can offer the finest in ultra-premium extra virgin olive oils and pure balsamic vinegars. Our stores showcase over 50 flavors of the freshest, highest quality, most unique olive oil and balsamic flavors from around the world in tasting rooms – with knowledgeable staff trained to guide and educate customers on the health benefits of consuming the finest olive oils and balsamics available. Whether our customer is a serious chef or the most basic cook, our goal is to help them discover how to create the healthiest culinary masterpieces with recipes and tips designed with their needs and palate preferences in mind.

The Cheese Lady

315 Fuller Ave NE Grand Rapids, Michigan • Website

We are a "try before you buy" specialty cheese shop and feature over 140 cheeses from around the world. We love to share our passion for cheese with our customers, and we encourage them to explore the world of cheese with us. In addition to cheese, we offer a bevy of accoutrements including crackers, dried fruit, nuts, pastas, sauces, chutneys, butter, beer, wine and more.

The Conscious Collective Consignment

445 Bridge St NW Grand Rapids, Michigan • Website

It's not really about "customer service" to us, it's about cultivating relationships with the people who visit our store, and it just comes naturally to us. We believe in honesty, kindness, and interacting with our customers and community with genuine sincerity. We treat each person who enters our store like they are already a long-time friend. Going above-and-beyond is just part of who we are.

The Electric Cheetah

1015 Wealthy St SE Grand Rapids, Michigan • Website

The West Michigan area has many wonderful options for dining out. At The Electric Cheetah we try to match our award winning food with equally impressive service. We like to provide a true dining experience which includes a little fun. Personality and individuality are not only encouraged but expected from all of our service staff. We like to make you feel at home. Sometimes feeling at home may include a joke telling uncle or a loud little brother but that's how we roll. By keeping it real we feel that our guests are more inclined to loosen up and enjoy their stay.

VanLaar's Auto Service

6640 S Division Ave Grand Rapids, Michigan • Website

At VanLaar's Auto Service, we understand that customers rely on their vehicle for work, school, and recreation. We recognize the need for safe, reliable transportation and the importance of finding a mechanic that is trustworthy who will take the time to explain any needed maintenance or repairs. VanLaar's employees strive to provide the highest quality service by listening to our customer's needs and concerns, providing diagnostics and repairs at a fair price, and assuring customer satisfaction. We want to alleviate the stress and worry of auto repairs and put our customers back on the road with reliable service and a pleasant experience.

Vredevoogd Heating & Cooling, Inc.

3047 Sangra Ave SW Grandville, Michigan • Website

Quite simply, the customer will always win. We offer a 100% customer service guarantee...AND we follow through. Our people go through extensive training to deliver the finest service possible. If we make a mistake....we make it right. We offer a one year free test drive on any new equipment...if the customer is not happy, we will pull our equipment and give the money back

Don't see your favorite business above? If you know of a business that really understands what their guests want, gets it for them and goes the extra mile to provide a great experience, please share your story! We'll try to check them out for next year!