2015 Grand Rapids Recipient: Helm's Optical

Runner up: Brewery Vivant

The Celebrated Service Award

View nominees for: Benton HarborPortageLansingMt. PleasantMuskegon

Anna's House

2409 E Beltline Ave SE, Grand Rapids, MI 49546 (Primary) AND 3874 Plainfield Ave NE, Grand Rapids, MI 49525 • Website

Coming to us is about more than just a meal, it is about an entire experience. Our guests choose us because we provide something new and entirely different from anyone else around, and our stellar service is due to the time, care and dedication put into building up our team so that they are thrilled to work with us and exude their excitement outwardly to the public. Celebrated service happens when guests come in with expectations that are exceeded and leave feeling full and joyful.

Brewery Vivant

925 Cherry St SE, Grand Rapids, MI 49506 • Website

Brewery Vivant is the realization of years of dreaming and much discussion of what a great brewery can be. What makes our brewery different from the rest is the way we approach our craft and operate our business. The core of Brewery Vivant can be found at the crossroads of three passions: 1 - Our love of the tradition and artistic approach of the Belgian & French styles of beer. 2 - Devotion to using local sources for ingredients and running our business according to the three pillars of sustainability; Environmental Integrity, Social Equity, and Economic Viability. 3 - Sharing the experience of how beer and food can be paired to uplift the enjoyment of both.

Chubby's Bar and Grill

5751 Byron Center Ave SW, Wyoming, MI 49519 • Website

Chubby's is a neighborhood bar with a casual, friendly, atmosphere. We serve a variety of comfort foods, ranging from fresh pattied burgers, to shrimp wraps with Thai sauce. We have TVs to feature sporting events, and a great sound system to provide good background music. Our staff is friendly, well informed, and dedicated to providing the best experience possible for our customers. Our mission is to be the go-to bar for our neighbors and customers, a place to meet your old friends, and make new ones.

CitySen Lounge

83 Monroe Center St NW, Grand Rapids, MI 49503 • Website

CitySēn Lounge located on the main floor of CityFlatsHotel – Grand Rapids is a hip bar with a big city feel, offering exciting options for lunch, dinner, and breakfast on the weekends. The focus is on outstanding service, fresh ingredients, seasonally changing ‘New American’ menus, and a full bar with local brews, wine, and creative cocktails. CityFlatsHotel and CitySēn Lounge use innovative design, earth-friendly values, and personal service to give guests a unique hospitality experience.

Fish Lads

435 Ionia Ave SW #107a, Grand Rapids, MI 49503 • Website

Fish Lads is a full service retail fish market and restaurant. We pride ourselves in offering the freshest fish in the Midwest with our own customer service twist. Not only will our knowledgable staff engage you to fell as if you have known about fish your entire life, we provide unique recipes and styles of preparations. Not comfortable cooking fish at home? Don't fear, our made-from-scratch kitchen has you covered from New England Clam Chowder to 6 different types of Fish & Chips and fine dining entree's.

GRPD (Grand Rapids Pizza Delivery)

340 State St SE, Grand Rapids, MI 49503 • Website

As we enter our 12th year, in business we continue to evolve. We continue to be locally owned and operated, but are guided by our core values To utilize local, regional or domestically sourced, meat, cheese, and produce. Then combine these ingredients daily with personal service, to ensure our clients receive the freshest possible product for taste, value and overall experience, for dine in, take out, delivery, or catering.

Helm's Optical

1600 E Beltline Ave NE # 112, Grand Rapids, MI 49525 • Website

Our Grand Rapids optometry practice provides comprehensive eye exams and contact lens evaluations. We strive to give you the best eye care possible as well as educating our patients on how to keep their eyes healthy. Our eye doctors manage pediatric through senior vision care, including the diagnosis, treatment and co-management of eye diseases. Our optometry office features state-of-the-art eye examination equipment, including digital retinal imaging and digital eye charts. We also like you to look good in your glasses so we try to keep our frames fresh and fashionable. New patients are always welcome.

Martha's Vineyard

200 Union Ave NE, Grand Rapids, MI 49503 • Website

Martha's Vineyard is a specialty wine and gourmet grocer in the heart of Heritage Hill. We are focused on providing the best experience for our customers. Enjoy in our global wine selection, boutique and small batch liquors, imported, craft and local brews, and our growing selection of prepared foods, fine cheeses, grocery items and fresh produce. The Martha's team is always ready to help you find exactly what you're looking for!

Red Hot Inn

3175 Leonard St NE, Grand Rapids, MI 49525 • Website

We are the Original chili dog of the Grand Rapids area. Located on the corner of Leonard and E. Beltline for over 30 years. We serve a full breakfast, limited Greek menu and have a drive thru.

Ric's Food Center

6767 Belding Rd NE, Rockford, MI 49341 • Website

Full service Grocery store. to provide a positive experience every to every customer every time.

Robert Hurley DDS

5500 Northland Dr NE, Grand Rapids, MI 49525 • Website

We believe each patient should be treated with kindness and professionalism. Our staff is eager and willing to go out of their way to get the answers needed for each patient's questions, and we have two office locations and late-night hours so that we can best serve all of our patients’ needs


1234 Michigan St NE, Grand Rapids, MI 49503 • Website

Mission Statement: Our mission is to deliver exceptional customer service through a friendly and knowledgeable sales team in a neat and well-stocked hardware store. Rylee's ACE will be celebrating 70 years in service to the community in 2016. Rylee's is under the guidance of a third generation hardware family. Todd and Lori Terpstra took over the business in 2000 from Lori's parents, which was started by her grandfather in 1946. Rylee's is a complete hardware store, with a full service paint department, kitchen and housewares area, garden center, premium grilling section as well as an extensive tactical gun and knife display.

Stella's Lounge

53 Commerce Ave SW, Grand Rapids, MI 49503 • Website

Stella's Lounge is dedicated to providing high-quality food and drinks in an unique environment with exceptional employees who provide amazing service. Best known for its giant stuffed burgers (named Best by GQ and Grand Rapids Magazine) and its 250+ bottles of whiskey, Stella's also features a wide variety of fresh vegetarian and vegan fare, craft beers and a retro arcade.

Uncle Cheetah's Soup Shop

1133 Wealthy St SE, Grand Rapids, MI 49506 • Website

At Uncle Cheetah’s Soup Shop, we strive to provide high quality, from scratch foods, in a unique, welcoming and community oriented environment. We aim to use local and organic ingredients to make our food outstanding while providing a familiar, down to earth and friendly atmosphere. We offer generous portions at a reasonable price so that you may take the smile we provided home with you, or share it with a friend.

Vault of the Midnight Comics

95 Monroe Center St NW, Grand Rapids, MI 49503 • Website

We offer a complete circle of amazing customer service, meaning that you're greeted from the moment you walk in, and thanked (and sometimes high-fived) when you're ready to leave. We strive to spread our love for all things nerdy to every human being we meet.