Grand Rapids Nominees & Winners

The Celebrated Service Award

View nominees for: Benton HarborPortageLansingMt. PleasantMuskegon

Winners are listed first.

St. Mary

St. Mary's Healthcare Labor & Delivery: 2012 Winner!

200 Jefferson Ave SE • Grand Rapids, MI • Website

"Saint Mary's has such a great team of health professionals in their Labor & Delivery. They helped us feel calm, informed and confident, even when there was a minor 'alarm'. Post-delivery massages, home visits, personal notes… we really felt well cared for and at home! It was even kind of hard to want to leave the hospital with our baby, and I never thought I'd say that!" - Mike

We serve together, in Trinity Health, in the spirit of the Gospel, to heal body, mind, and spirit, to improve the health of our community, and to steward the resources entrusted to us.

Marie Catrib's

Marie Catrib's

1001-1003 Lake Dr SE • Grand Rapids, MI • Website

"One day, when I was feeling a little down, they packaged me up some 'love to go' in the form of a peanut butter pie. The cooks and servers seem to love the place and attending to their guests. You can always count on being greeted and treated personally at Marie Catrib’s; you might even get a hug from Marie!" -J.D.

Our idea from day one has been to create, produce and serve super great, full-flavored food that has a beginning, middle, and finish to every bite. Everything at Marie Catrib’s is ruled by taste. We strive for efficient, uncompromised, sincere, fabulous, caring and exceptional service (as close to perfect as possible).

Marge's Donut Den

Marge's Donut Den

1751 28th St. SW • Wyoming, MI • Website

"We pick up donuts for meetings at her Marge's just to get the day off to the right start! Umbrella escorts to the car are customary on rainy days. Once, when I had to wait a couple of minutes for an order, they were sooo apologetic; offered free coffee and free donut while I waited. I didn't accept those, but did accept the 20% they knocked off the bill. When they were done with the frosting Jean delivered them to me before I could get out of the car. It was a great recovery!" - Steve

At Marge`s Donut Den you will always find our warm and friendly staff, hand-made donuts, beautiful custom-made, all occasion cakes, and a huge variety of delicious donuts, danish, muffins, brownies and cookies that will keep you coming back over and over again!

Real Food Cafe

Real Food Cafe

5430 Northland Dr NE • Grand Rapids, MI • Facebook Page

"Every time I go there, they treat me like a member of their own family. The place is constantly packed but each server and cook is super nice and never without a smile on their face. Plus, they provide an enormous value. It’s like your mom is cooking for you. The portions are huge and delicious. All you have to do is go there once and you will crave it from then on. Real Food Cafe is simply awesome!" - Kristin

At Real Food Cafe, we live by 5 basic principles: High quality food, a comfortable/friendly atmosphere, giving customers exactly what they want, giving customers a place that they want to return frequently to, and prividing a positive work environment for our employees.

Peppino's South

Peppino's South

1515 Eastport Dr SE • Grand Rapids, MI • Website

"Peppino's is super at engaging with and supporting the community and they consistently provide a great experience in their restaurant! I went this evening with a group of about 16 ladies who work for Kentwood Schools. Our waiter had a smile on his face every time he came to our table. He kept our drinks full, got our orders right, and in general, made our evening fantastic with his great attitude!" -Betsy

Peppino's South's mission: To ensure that each guest receives prompt, professional, friendly and courteous service. To maintain a clean, comfortable, and well-maintained premises for our guests and staff. To provide at a fair price nutritional, well-prepared meals using only quality ingredients. To ensure all guests and staff are treated with the respect and dignity they deserve. To thank each guest for the opportunity to serve them.

Gazelle Sports

Gazelle Sports

3930 28th St. SE • Grand Rapids, MI • Website

"At Gazelle, they really do take as much time with you as you need or want: in my case, an hour! They often follow up with personal notes, and remember details of the conversation shared. They're willing to accept returns, even after a couple uses, if shoes are not working out. They really seemed to want me to succeed with my 10,000 step a day goal." -Michelle

At Gazelle Sports we actively pursue, encourage and celebrate a healthy lifestyle. We strive for retail excellence by providing the world's best customer care, focusing on a never ending commitment to unmatched product knowledge and creating friendly, positive relationships with customers, vendors and our communities.

Grand Villa Dungeon

Grand Villa Dungeon

3594 Chicago Dr SW • Grandville, MI • Website

"The staff at Grand Villa Dungeon does in making everyone feel comfortable eating in the 'dungeon.' They are friendly and accommodating to their patron’s needs and wishes. The atmosphere is distinctive because the décor and setup is unique and quite different than traditional restaurants. The experience at the Grand Villa Dungeon is unlike anything you'll receive anywhere else, and the service the staff provides is a significant contributor to this experience." - Dan

We look forward to seeing you on your next visit Grand Villa! Very good food, reasonable prices, nice atmosphere. Theres something for everyone at Grand Villa. We hope you enjoy your Grand Villa Restaurants Experience.

Biggby 28th St

Biggby - 28th St.

1285 28th St. SW • Wyoming, MI • Website

"Not only is this Biggby friendly and inviting, but they really seem to communicate well behind the scenes to ensure that guests who are camping out for the day are served well. Transitions in service are seamless, and the whole team is great!" - Jeff

BIGGBY COFFEE is proud to offer a variety of beverages for the coffee and non-coffee drinker alike. Each BIGGBY location has a fresh, daily selection of specialty cookies and baked goods, fruit cups, yogurt parfaits, bagel sandwiches and many other delectable goodies to choose from.

Founder's Brewing

Founder's Brewing

235 Grandville Ave SW • Grand Rapids, MI • Website

"Founders has a great atmosphere with service that's welcoming and personable. They’re constantly going above and beyond, even though they are one of the busiest places in town. They've stuck to their roots with a small town vibe and an awesome big town product. Their servers remember regulars and go the extra mile!" - Connie

Founders Brewing Company is an award-winning craft brewery located in Grand Rapids, Michigan. Since its opening in 1997, Founders has garnered a great deal of national and international acclaim, with several notable beer websites ranking it among the top breweries in the world.

Jack's Auto Center

Jack's Auto

2349 Kalamazoo Ave SE • Grand Rapids, MI

"James, Andy and Matt at Jack's Auto Service are friendly and, most importantly to me, they're honest. I always know I can trust what they're telling me needs to happen with my car. They've even given counsel on what 'isn't worth fixing.' Last spring, my car died in my driveway. I was six months pregnant and completely stressed because I needed to get to work. Andy came to my house to diagnose the problem, then he came back later and towed it away - and didn't charge me for the tow. What awesome service!" -April

More info coming soon.

Don't see your favorite business above? If you know of a business that really understands what their guests want, gets it for them and goes the extra mile to provide a great experience, please share your story! We'll try to check them out for next year!